Reviews Analysed
9
We Collect & Analyse Reviews
Dream Cottages
Experiences & Reviews
Dream Cottages is a UK holiday cottage lettings company that lists self‑catering properties and facilitates online bookings. This brief helps consumers evaluate customer feedback and common issues when researching stays.
Overview & Key Metrics
Positive Sentiment
11%
Latest Review
16d
Overall Rating
1.3
Our Analysis
🎯
Service quality
Most reviews describe poor customer service, limited empathy and refusal to resolve problems; one review reports positive in‑person greeting and helpful staff.
Share
Weak
27%
💰
Value for money
Several guests raised unexpected charges or refunds denied; complaints include additional parking costs, high booking charges and withheld compensation.
Share
Weak
9%
⚡
User experience
Mixed feedback on booking channels: one reviewer praised the website, while others report app visibility issues and long response delays via app or chat.
Share
Mixed
6%
🔧
Product quality
Comments note cleanliness and maintenance problems, misleading listings and issues such as noise or double‑booking, contrasted by one report of a clean, well‑equipped cottage.
Share
Weak
12%
📞
Communication
Frequent reports of unanswered messages, non‑working phone numbers, automated IVR and very slow replies; several guests say issues were not acknowledged promptly.
Share
Weak
24%
⭐
Overall experience
Overall impressions skew negative: multiple guests say they would not rebook due to handling of problems, though one guest reported an excellent stay.
Share
Weak
21%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 9 verified reviews (September 2022 – September 2025).
"I recently had the pleasure of staying at Dream Cottages and I must say, it was a truly wonderful experience. The customer service was exceptional right from the moment we made our booking online through their easy-to-use website. Upon arrival, we were greeted warmly by the staff and shown to our charming and immaculately clean cottage. The facilities in our self-catering accommodation surpassed all expectations; providing everything required for a comfortable stay with modern appliances including a well-equipped kitchen allowing us to cook meals during our visit. One highlight of staying at Dream Cottages was its prime location in Dorset’s scenic countryside — creating an idyllic escape from bustling city life. Yet still only short drives away from leisure activities such as nature trails or quaint village shops and restaurants. Overall, my stay at Dream Cottages exceeded all expectations thanks to their excellent amenities, warm hospitality, scenic location that enabled me to relax & immerse myself into England's rich culture.| | | Dreaming about returning to this dreamy place| | |'A Cottage Haven - My Dream Getaway'|"
Josiah Larson
Collected.reviews
Sep 05, 2022
Featured for: Positive service, facilities and location
Do NOT book with Dream Cottages
"We are currently in the Georgian Hideaway in Weymouth, booked through Sykes but controlled locally by Dream Cottages. We complained immediately about..."
graham drury
Trustpilot
Sep 30, 2025
Featured for: Details on cleanliness, misleading listing
Can't get hold of them, and they take no accountability
"All changes need to be done, via the app. However my booking wasn't visible on the app. It took 7 days to get them to update the app with my booking a..."
Dave F
Trustpilot
Sep 30, 2025
Featured for: App issues and poor responsiveness
Discussed with dream cottages
"Discussed with dream cottages. Our family booked a cottage to come down and stay with us in weymouth for Christmas. Sadly my step daughters husband ha..."
Thomas De Brincat
Trustpilot
Sep 30, 2025
Featured for: Cancellation denial, lack of compassion
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 9 reviews
All Customer Reviews
Sources: Trustpilot (8) · Collected.reviews (1) · Quotes shortened · As of: September 2025
g
graham drury
trustpilot.com
Sep 30, 2025
Do NOT book with Dream Cottages
We are currently in the Georgian Hideaway in Weymouth, booked through Sykes but controlled locally by Dream Cottages. We complained immediately about...
K
Katie Adams
trustpilot.com
Sep 30, 2025
im trying to contact your company and…
im trying to contact your company and no one is replying to my message and the pho...
D
Dawn T
trustpilot.com
Sep 30, 2025
Appalling customer service and complete lack of empathy
Stayed at a property in Weymouth (56 The Esplanade) which had the most awful noise problem, there was a cocktail bar next door which played extremely...
K
Kerry Hullett
trustpilot.com
Sep 30, 2025
Skyes Cottages v Dream Cottages
I recently booked a holiday through Sykes Cottages. Unfortunately I left a drawer unemptied, which contained items valued at over £200. Skyes had all...
T
Thomas De Brincat
trustpilot.com
Sep 30, 2025
Discussed with dream cottages
Discussed with dream cottages. Our family booked a cottage to come down and stay with us in weymouth for Christmas. Sadly my step daughters husband ha...
M
Michele266
trustpilot.com
Sep 30, 2025
They will not respond to any requests
They will not respond to any requests. All calls...
D
Dave F
trustpilot.com
Sep 30, 2025
Can't get hold of them, and they take no accountability
All changes need to be done, via the app. However my booking wasn't visible on the app. It took 7 days to get them to update the app with my booking a...
A
Andrew Morrow
trustpilot.com
Sep 30, 2025
Crooks
This company are a crowd of charlatans. They are taking bookings from both Airbnb and Sykes Cottages (which is in apparent breach of their agreement w...
J
Josiah Larson
Collected.reviews
Sep 05, 2022
I recently had the pleasure of staying at Dream Cottages and I must say, it was a truly wonderful experience. The customer service was exceptional right from the moment we made our booking online through their easy-to-use website. Upon arrival, we were greeted warmly by the staff and shown to our charming and immaculately clean cottage.
The facilities in our self-catering accommodation surpassed all expectations; providing everything required for a comfortable stay with modern appliances including a well-equipped kitchen allowing us to cook meals during our visit.
One highlight of staying at Dream Cottages was its prime location in Dorset’s scenic countryside — creating an idyllic escape from bustling city life. Yet still only short drives away from leisure activities such as nature trails or quaint village shops and restaurants.
Overall, my stay at Dream Cottages exceeded all expectations thanks to their excellent amenities, warm hospitality, scenic location that enabled me to relax & immerse myself into England's rich culture.| | |
Dreaming about returning to this dreamy place| | |'A Cottage Haven - My Dream Getaway'|
Conclusion
Review content shows recurring issues with responsiveness and customer support, including unanswered calls and slow or unhelpful replies. Several guests report operational problems such as cleanliness concerns, misleading listings, double‑booking and unexpected charges. There is at least one positive account that highlights a clean, well‑equipped cottage and friendly on‑site staff. Prospective customers should confirm booking channels, ask for written confirmation of parking and cancellation terms, and request contact procedures before arrival to reduce risk.