Several guests describe cottages as dirty or not as advertised and say they could not get refunds. Many also mention customer contact that felt automated or unresponsive. A small number of stays involved loud noise that staff did not address. One review highlights a clean cottage, helpful staff, and a scenic Dorset setting.
Examples from available reviews (Sep 2022 – Mar 2026).
Property was dirty, misdescribed, and customer service was unhelpful.
“do not trust the photos or descriptions from them, as they are very misleading.”
Couldn't reach the company; phone and messages received no response.
“im trying to contact your company and no one is replying to my message”
Company double-booked the property and refused full compensation.
“apparently also booked the same property through Airbnb.”
Warm service, clean cottage, good facilities and scenic Dorset location.
“The customer service was exceptional”
Reviewers mainly complain about refused refunds, strict rebooking rules, and poor handling of sensitive situations such as bereavement. One account of a double-booking points to problems with booking management. Only one review describes notably warm customer service.
Several guests say the properties did not match the photos or descriptions and felt they did not get what they paid for. A few asked for compensation and say they did not receive full refunds. Value for money is mentioned positively in only one higher-rated review.
Guests mention practical problems such as bookings not showing in the app and items said to be lost or destroyed. At least one stay was disrupted by noise from nearby venues, and staff were described as indifferent. One reviewer reported clean facilities and attractive local scenery.
Multiple reviews point to cleanliness issues and listings that did not match the reality of the property. At least one complaint calls the photos and descriptions misleading. Positive comments on cottage condition appear in only one review.
Many reviewers say they could not reach a real person, describing automated systems and unanswered messages. Reports include no reply to phone calls or support requests, and one account says the agency claimed items were destroyed. Only one review mentions staff who responded.
The reviews show a sharp split between several one-star complaints about service, communication, and property condition and a single four-star endorsement. This gap suggests experiences vary widely between bookings. Positive feedback is rare in this sample.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (8) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Property was dirty, misdescribed, and customer service was unhelpful.
“do not trust the photos or descriptions from them, as they are very misleading.”
Couldn't reach the company; phone and messages received no response.
“im trying to contact your company and no one is replying to my message”
Loud nightclub noise prevented sleep and the company showed no empathy.
“there was a cocktail bar next door which played extremely loud music until after 2am every night.”
Agency did not respond and claimed lost items had been destroyed.
“we were informed the items had been “destroyed””
Company refused meaningful refund or compassion after bereavement.
“they might get some money back if they can rebook the property.”
Calls are automated and the company does not respond to requests.
“All calls are automated,not possible to speak to a person.”
Booking wasn't visible on the app and customer support failed to help.
“my booking wasn't visible on the app.”
Company double-booked the property and refused full compensation.
“apparently also booked the same property through Airbnb.”
I recently had the pleasure of staying at Dream Cottages and I must say, it was a truly wonderful experience. The customer service was exceptional right from the moment we made our booking online through their easy-to-use website. Upon arrival, we were greeted warmly by the staff and shown to our charming and immaculately clean cottage.
The facilities in our self-catering accommodation surpassed all expectations; providing everything required for a comfortable stay with modern appliances including a well-equipped kitchen allowing us to cook meals during our visit.
One highlight of staying at Dream Cottages was its prime location in Dorset’s scenic countryside — creating an idyllic escape from bustling city life. Yet still only short drives away from leisure activities such as nature trails or quaint village shops and restaurants.
Overall, my stay at Dream Cottages exceeded all expectations thanks to their excellent amenities, warm hospitality, scenic location that enabled me to relax & immerse myself into England's rich culture.| | |
Dreaming about returning to this dreamy place| | |'A Cottage Haven - My Dream Getaway'|
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Dream Cottages is a UK holiday cottage booking company offering self-catering rentals for short stays. The site lets guests search and book cottages in coastal and rural areas. Listings usually include photos, written descriptions, and booking calendars coordinated with property owners. Guests can contact the company by phone or email, with basic support for bookings and enquiries.