Dream Cottages
Experiences & Reviews
Dream Cottages is a UK holiday cottage lettings company that lists self‑catering properties and facilitates online bookings. This brief helps consumers evaluate customer feedback and common issues when researching stays.
Overview & Key Metrics
Our Analysis
Service quality
Most reviews describe poor customer service, limited empathy and refusal to resolve problems; one review reports positive in‑person greeting and helpful staff.
Value for money
Several guests raised unexpected charges or refunds denied; complaints include additional parking costs, high booking charges and withheld compensation.
User experience
Mixed feedback on booking channels: one reviewer praised the website, while others report app visibility issues and long response delays via app or chat.
Product quality
Comments note cleanliness and maintenance problems, misleading listings and issues such as noise or double‑booking, contrasted by one report of a clean, well‑equipped cottage.
Communication
Frequent reports of unanswered messages, non‑working phone numbers, automated IVR and very slow replies; several guests say issues were not acknowledged promptly.
Overall experience
Overall impressions skew negative: multiple guests say they would not rebook due to handling of problems, though one guest reported an excellent stay.
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 9 verified reviews (September 2022 – September 2025).
"I recently had the pleasure of staying at Dream Cottages and I must say, it was a truly wonderful experience. The customer service was exceptional right from the moment we made our booking online through their easy-to-use website. Upon arrival, we were greeted warmly by the staff and shown to our charming and immaculately clean cottage. The facilities in our self-catering accommodation surpassed all expectations; providing everything required for a comfortable stay with modern appliances including a well-equipped kitchen allowing us to cook meals during our visit. One highlight of staying at Dream Cottages was its prime location in Dorset’s scenic countryside — creating an idyllic escape from bustling city life. Yet still only short drives away from leisure activities such as nature trails or quaint village shops and restaurants. Overall, my stay at Dream Cottages exceeded all expectations thanks to their excellent amenities, warm hospitality, scenic location that enabled me to relax & immerse myself into England's rich culture.| | | Dreaming about returning to this dreamy place| | |'A Cottage Haven - My Dream Getaway'|"
Do NOT book with Dream Cottages
"We are currently in the Georgian Hideaway in Weymouth, booked through Sykes but controlled locally by Dream Cottages. We complained immediately about..."
Can't get hold of them, and they take no accountability
"All changes need to be done, via the app. However my booking wasn't visible on the app. It took 7 days to get them to update the app with my booking a..."
Discussed with dream cottages
"Discussed with dream cottages. Our family booked a cottage to come down and stay with us in weymouth for Christmas. Sadly my step daughters husband ha..."
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (8) · Collected.reviews (1) · Quotes shortened · As of: September 2025
Do NOT book with Dream Cottages
We are currently in the Georgian Hideaway in Weymouth, booked through Sykes but controlled locally by Dream Cottages. We complained immediately about...
im trying to contact your company and…
im trying to contact your company and no one is replying to my message and the pho...
Appalling customer service and complete lack of empathy
Stayed at a property in Weymouth (56 The Esplanade) which had the most awful noise problem, there was a cocktail bar next door which played extremely...
Skyes Cottages v Dream Cottages
I recently booked a holiday through Sykes Cottages. Unfortunately I left a drawer unemptied, which contained items valued at over £200. Skyes had all...
Discussed with dream cottages
Discussed with dream cottages. Our family booked a cottage to come down and stay with us in weymouth for Christmas. Sadly my step daughters husband ha...
They will not respond to any requests
They will not respond to any requests. All calls...
Can't get hold of them, and they take no accountability
All changes need to be done, via the app. However my booking wasn't visible on the app. It took 7 days to get them to update the app with my booking a...
Crooks
This company are a crowd of charlatans. They are taking bookings from both Airbnb and Sykes Cottages (which is in apparent breach of their agreement w...
I recently had the pleasure of staying at Dream Cottages and I must say, it was a truly wonderful experience. The customer service was exceptional right from the moment we made our booking online through their easy-to-use website. Upon arrival, we were greeted warmly by the staff and shown to our charming and immaculately clean cottage.
The facilities in our self-catering accommodation surpassed all expectations; providing everything required for a comfortable stay with modern appliances including a well-equipped kitchen allowing us to cook meals during our visit.
One highlight of staying at Dream Cottages was its prime location in Dorset’s scenic countryside — creating an idyllic escape from bustling city life. Yet still only short drives away from leisure activities such as nature trails or quaint village shops and restaurants.
Overall, my stay at Dream Cottages exceeded all expectations thanks to their excellent amenities, warm hospitality, scenic location that enabled me to relax & immerse myself into England's rich culture.| | |
Dreaming about returning to this dreamy place| | |'A Cottage Haven - My Dream Getaway'|
Conclusion
Review content shows recurring issues with responsiveness and customer support, including unanswered calls and slow or unhelpful replies. Several guests report operational problems such as cleanliness concerns, misleading listings, double‑booking and unexpected charges. There is at least one positive account that highlights a clean, well‑equipped cottage and friendly on‑site staff. Prospective customers should confirm booking channels, ask for written confirmation of parking and cancellation terms, and request contact procedures before arrival to reduce risk.