Many reviewers highlight the family-friendly facilities, spa options, and welcoming front-of-house team. Repeat complaints centre on billing mistakes, double charges, and little or no follow-up on complaints. Guests also mention dated or unclean rooms, uneven food quality, and frequent noise problems.
Examples from available reviews (Dec 2021 – Feb 2026).
Tiny noisy room, poor food and double charge; slow, shocking customer service.
“Hotel has also charged us twice for our booking!”
Rooms and hotel areas were dated and filthy, long breakfast wait.
“Rooms very dated 45 minute wait for table for breakfast”
Fifth consecutive stay; family-friendly, good food, helpful staff and spa.
“they go above and beyond, and are always friendly and happy to help.”
Enjoyable spa visit, clean rooms and polite staff, but noisy with children.
“The cleanliness of the rooms were high standard”
Some guests say staff go out of their way and stay consistently helpful. Others describe abrupt managers, weak on-site problem-solving, and staff who offered no compensation after health or comfort issues.
Reviews repeatedly mention billing mistakes, double charges, and unexpected extra fees, which pull scores down. Positive comments on value are rare.
Several guests describe noisy rooms, overheating, and disruption linked to children, which affected sleep and comfort. Others report calm, memorable family breaks and relaxing spa visits, showing a stark day-to-day difference.
Several reviews describe rooms, cabins, and some shared areas as dated, poorly maintained, or unclean. Spa facilities and dining draw mixed feedback, with praise for cleanliness and comfort but also criticism for strange treatments, smells, and poor food quality.
Reviewers often say complaints went unanswered, customer service was slow, and complaint procedures were hard to find. A smaller number mention quick, helpful communication at the front desk.
Reviews split between high ratings for family-friendly amenities and low ratings for billing issues, cleanliness problems, and service breakdowns. The gap makes outcomes feel unpredictable for future guests.
For each review, the core experience based on original source reviews.
Sources: External Source (12) · Trustpilot (4) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Tiny noisy room, poor food and double charge; slow, shocking customer service.
“Hotel has also charged us twice for our booking!”
Poor food, unclean spa areas and incorrect billing ruined an expensive stay.
“Billing incorrect, overcharged on several items”
Overheated, humid room caused health issues; management offered no compensation.
“I was told nothing could be done and was simply offered a bottle of water.”
Smelly food trays left outside room and no manager follow-up or complaints process.
“there is simply no complaints procedure on their website or any email address”
Charged extra for spa and overcharged at checkout; no response.
“Check your bill !! Complained to duty Manager No response”
Fifth consecutive stay; family-friendly, good food, helpful staff and spa.
“they go above and beyond, and are always friendly and happy to help.”
Booked months ahead but received noisy room and rude, unapologetic staff.
“Awful Hotel, awful staff, awful experience.”
Dated rooms, poor facilities and double-charged, causing frustration.
“Crieff Hydro has erroneously charged me TWICE.”
Enjoyable spa visit, clean rooms and polite staff, but noisy with children.
“The cleanliness of the rooms were high standard”
Peaceful stay despite refurbishment; relaxing spa and welcoming staff.
“We have a very peaceful rest at this hotel.”
Rooms and hotel areas were dated and filthy, long breakfast wait.
“Rooms very dated 45 minute wait for table for breakfast”
Spa day via Itison was disappointing with odd treatments and unhelpful staff.
“Spa smelt funny & Treatments were very strange and not relaxing & Staff were not helpful.”
Cosy Cabin was poorly maintained with damaged furniture and no linen changes.
“Worst of all no change of bed linen or towels for the whole 10 days.”
Accused of smoking and charged £250 for candle; manager was abrupt.
“they are charging us £250 for lighting candle”
70th birthday treat spoiled by poor signage, unhelpful staff and dirty facilities.
“They said the staff were not well trained and not hugely helpful”
We had a fantastic time at Crieff Hydro Hotel and recommend it 100%. It is very close to the village and the local shops, but also feels quiet and remote. The hotel itself is beautiful, the food is fabulous, our room was romantic, spacious and well equipped. We stayed in one of the two tier houses which was spacious with great facilities, including jacuzzi bath, fire place, under floor heating and a small picnic area on the balcony. I would like to thank Karen for her efficiency and professionalism during our booking process and for making it a memorable stay for us!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Crieff Hydro is a hotel and resort in Crieff, Perthshire, Scotland. It offers several accommodation options, including hotel rooms, cabins, and self-catering units. On-site you’ll find spa treatments, swimming pools, restaurants, and conference or event spaces. The resort also runs family-focused activities and outdoor pursuits across its rural estate.