Reviews Analysed
13
We Collect & Analyse Reviews
Crieff Hydro
Experiences & Reviews
Crieff Hydro is a hotel and resort located in Crieff, Perthshire, Scotland. The property offers a mix of hotel rooms and self‑catering accommodation, on‑site dining, spa and leisure facilities, and family‑orientated programmes. People searching reviews typically look for information on room condition, spa access, family facilities, dining options and customer service when deciding to book.
Overview & Key Metrics
Positive Sentiment
31%
Latest Review
41d
Overall Rating
2.1
Our Analysis
🎯
Service quality
Staff performance is mixed: some guests praise helpful individuals, while a larger number report rudeness, poor check‑in experiences and unresponsive managers.
Share
Weak
20%
💰
Value for money
Many reviews question value for money, citing unexpected charges, perceived overpricing and accommodation condition not matching cost; a few guests consider it worthwhile.
Share
Weak
13%
⚡
User experience
Booking and check‑in work well for some guests, but others report cancelled treatments, booking frustrations and inconsistent management of reservations.
Share
Mixed
11%
🔧
Product quality
Numerous reports highlight dated rooms, worn furnishings and sporadic spa/pool hygiene issues, balanced by several accounts of clean rooms, good food and recent refurbishments.
Share
Weak
20%
📞
Communication
Several reviews describe billing errors, missing responses and poor signage; a smaller set note clear explanations from duty managers and helpful staff.
Share
Weak
13%
⭐
Overall experience
Overall impressions are mixed: a minority report reliable, enjoyable family stays, while a majority of recent reviews raise concerns about service or condition.
Share
Weak
24%
Our Independent Methodology
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Data Collection
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Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 13 verified reviews (December 2021 – October 2025).
5th visit and it’s better than ever
"This visit to the hydro was our 5th year in a row. It’s not the cheapest place to visit but it’s worth it for our family. Loads for kids to do and the..."
Maggie Morrison
External Source
Jul 29, 2025
Featured for: Consistent positive family stay
If you’re looking to waste money, then look no further
"Instead of R&R, I got frustration and anger. I hate leaving bad reviews but due to the experience I’ve had, I felt obligated to write one. Stayed for..."
Elaine
External Source
Apr 24, 2025
Featured for: Double billing and facility complaints
Say no to self catering ‘Cosy Cabins’ …
"Self catering ‘Cosy Cabins’ furniture in living room - armchair with hole in the arm, table that the TV sat on, leatherette cover torn; bathroom fan n..."
Doreen
External Source
Aug 20, 2024
Featured for: Self‑catering condition and linen issues
Four star farce!
"Dreadful experience. I booked this as a 70th birthday treat for my mum and my auntie and it was a shambles from start to finish. They struggled to fin..."
Amanda Hancock
External Source
Jan 26, 2024
Featured for: Poor signage and staff training
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 13 reviews
All Customer Reviews
Sources: External Source (12) · Collected.reviews (1) · Quotes shortened · As of: October 2025
R
R Addison
External Source
Sep 02, 2025
Not impressed
Not impressed, £30 per per person to upgrade to the spa for 2 hours each session For pool/sauna Then...
r
raisethecolours
External Source
Aug 30, 2025
no support for the country it is based
I will never stay in a hotel whom actively supports the ille...
M
Maggie Morrison
External Source
Jul 29, 2025
5th visit and it’s better than ever
This visit to the hydro was our 5th year in a row. It’s not the cheapest place to visit but it’s worth it for our family. Loads for kids to do and the...
I
Iain Morrison
External Source
Jun 28, 2025
Truly awful
Truly awful. GBP280 and 3 month advance booking gets you an industrial view and the sounds and smells of kitchen extractor fans. This room should not...
E
Elaine
External Source
Apr 24, 2025
If you’re looking to waste money, then look no further
Instead of R&R, I got frustration and anger. I hate leaving bad reviews but due to the experience I’ve had, I felt obligated to write one. Stayed for...
S
Shona Laidlaw
External Source
Mar 23, 2025
My daughter and I so excited about our…
My daughter and I so excited about our one night stay here, treating ourselves to a Spa Treatment which was divine. The cleanliness of the rooms were...
M
Mrs Ruth Milne
External Source
Mar 12, 2025
R & R at the Crieff Hydro
Just home from a few days at the Crieff Hydro. We have a very peaceful rest at this hotel. It is going through a £500000 Refurbishment but this did no...
P
Paul Prior
External Source
Nov 03, 2024
Rooms very dated 45 minute wait for…
Rooms very dated 45 minute wait for table for breakfast...
R
Rebecca Robertson
External Source
Sep 06, 2024
Disappointed from start to finish
Booked a spa day via itison and it was disappointing from start to finish. Spa smelt funny & Trea...
D
Doreen
External Source
Aug 20, 2024
Say no to self catering ‘Cosy Cabins’ …
Self catering ‘Cosy Cabins’ furniture in living room - armchair with hole in the arm, table that the TV sat on, leatherette cover torn; bathroom fan n...
s
senga hazzard
External Source
Apr 28, 2024
Not Good
Hotel needs updated food wasnt good when leaving me an my sister got accused of smoking in room!!we dont smoke..i told staff it was a candle i just bl...
A
Amanda Hancock
External Source
Jan 26, 2024
Four star farce!
Dreadful experience. I booked this as a 70th birthday treat for my mum and my auntie and it was a shambles from start to finish. They struggled to fin...
A
Adrianoes
Collected.reviews
Dec 11, 2021
Hotel reservation
We had a fantastic time at Crieff Hydro Hotel and recommend it 100%. It is very close to the village and the local shops, but also feels quiet and remote. The hotel itself is beautiful, the food is fabulous, our room was romantic, spacious and well equipped. We stayed in one of the two tier houses which was spacious with great facilities, including jacuzzi bath, fire place, under floor heating and a small picnic area on the balcony. I would like to thank Karen for her efficiency and professionalism during our booking process and for making it a memorable stay for us!
Conclusion
Reviews for Crieff Hydro show a split picture: several guests report positive family breaks, good food and enjoyable spa access, while many others raise issues with room condition, billing and staff interactions. Prospective guests should check recent reviews for their intended travel dates, confirm spa and restaurant bookings in advance, and review billing policies before arrival. If self‑catering accommodation is considered, ask about linen services and inventory checks. For quieter stays, request a quieter corridor or adult‑orientated areas where available and confirm any refurbishment work that might affect your visit.