Customers often praise knowledgeable named agents who tailor itineraries and manage bookings efficiently. Many reviews mention quick, clear booking steps and well-prepared travel plans. Several customers report slow email replies, long phone waits, and information going missing. A small number also mention price increases or staff declining to share simple information at events.
Examples from available reviews (Jan 2023 – Mar 2026).
Mark was knowledgeable and suggested options to improve holiday flow.
“Mark was very knowledgable about the parts of Canada I was interested in”
Booking process handled excellently by Adele, very knowledgeable and helpful.
“Excellent service from Adele.”
Service deteriorated with lost information, slow responses and long waits.
“they don’t respond to emails, and getting through on the phone takes a very long time.”
Agent was helpful, but price rose by 200 pounds between quote and booking.
“the price went up by 200 pounds”
Reviews repeatedly praise individual advisers. Customers name specific agents and describe detailed guidance, flexible options, and help outside normal hours. A few reviews mention unhelpful staff at events or one-off refusals to assist.
Multiple reviews mention competitive quotes and good prices secured by advisers. A small number report prices changing between quote and booking, including one clear report of a £200 increase. Value comments mainly focus on price clarity during booking.
Many customers describe booking and itinerary building as organised and easy to follow. Several mention smooth changes and helpful outline itineraries. A minority say promised quotes never arrived or that finishing the booking process was difficult.
Customers often point to well-built itineraries, insider tips, and carefully arranged bookings. Reviews mention clear explanations of options and practical travel setup. Negative feedback on trip content is limited.
Many reviewers praise quick phone responses and consistent help from one main contact. Others report slow email replies, long phone waits, and lost information. One review says staff refused to share simple information at a public event.
Most reviews show strong satisfaction and recommend the company for its personalised service. A smaller group of low ratings points to slow responses and occasional pricing problems. Taken together, the feedback contrasts consistently strong agent support with a few operational slip-ups.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
I recently had the pleasure of booking a holiday to Canada with Canadian Affair, and I am truly impressed by their services. From flights to hotels, tours to cruises, they offer a comprehensive range of options that catered perfectly to my travel needs.
The staff at Canadian Affair were exceptionally knowledgeable about all aspects of travelling in Canada and were able to give me useful tips on the best places to visit based on my interests. They also helped me make informed decisions by giving detailed information about pricing plans for different packages.
One thing that stood out during my experience was the attention given to the little details like airport transfer arrangements and food preferences. These seemingly small gestures made a significant impact on how smooth everything went during my trip.
Overall, I would recommend Canadian Affair without any hesitation if you're planning your next trip adventure in Canada! Their professional service combined with an excellent selection of holidays makes them an ideal choice for anyone looking towards exploring from Rocky Mountains right down till Toronto!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Canadian Affair is a UK-based travel specialist focused on holidays to Canada. It arranges flights, accommodation, car hire, and tailored itineraries for customers planning multi-centre or single-destination trips. Customers can choose self-drive routes, sample itineraries, or bespoke trip planning with Canada specialists. The website offers booking options, destination details, and practical travel guidance for UK travellers.