Customer feedback about Broadway Travel is dominated by praise for staff helpfulness and responsive communication; many reviewers highlight an easy booking process online and by phone. Several reviews specifically call out competitive pricing and good value, though one detailed review reports a large price increase at checkout and questions about pricing transparency. Comments about holiday or hotel quality are sparse, so consider seeking independent hotel reviews when choosing accommodation. If you plan to book, check final prices carefully, keep screenshots of advertised rates and confirm key booking details with the agent before payment.
Examples from available reviews (Dec 2022 – Feb 2026).
Affordable, easy-to-book holiday with helpful support and protections.
“they offer affordable holiday deals.”
Price increased significantly at checkout compared with advertised deal.
“the price had increased by 50%.”
Calls were answered quickly and Iantha explained everything clearly and professionally.
“Iantha was very clear throughout the call”
They found competitive prices, personalised packages and provided good after-sales.
“Broadway Travel certainly get top marks for finding the most competitive prices”
Reviewers consistently report helpful, polite staff who assist with bookings and after-sales; one review cited a serious pricing dispute.
Several customers noted competitive prices and good value for hotel standards; one reviewer reported a large unexpected price increase at checkout.
Users describe an easy booking process online and by phone, with simple organisation and staff support when needed.
Very few reviews comment on holiday or hotel quality specifically, so there is limited evidence to judge product standards.
Customers frequently praise prompt, clear and supportive communication by phone and email; isolated feedback raised concerns about speed of speech.
Most reviewers report a positive overall experience and would recommend or rebook; one review describes a trust-related pricing issue.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
I recently booked a holiday package through Broadway Travel and I must say, it was a wonderful experience. The website is easy to navigate and the best part is that they offer affordable holiday deals.
The booking process was hassle-free and the customer support team was friendly and helpful. They promptly attended to all of my queries which helped me make an informed decision on selecting a hotel.
What I loved most about Broadway Travel is that they are ABTA & ATOL protected, providing me with peace of mind while making payments online. Their staff members were also very knowledgeable about different destinations, providing valuable insights into what you can expect once there.
Overall, I would highly recommend Broadway Travel for anyone who wants to plan an affordable yet memorable trip without sacrificing quality or safety.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Broadway Travel is a consumer-facing travel company offering booking services through online and phone channels. People searching reviews typically look for information on booking ease, staff support, pricing transparency and post-booking help. This summary collates customer feedback to help consumers evaluate service, value and communication before booking.