Customers often mention fast, straightforward booking and regular help from staff. Named team members earn repeat praise for patience, clear explanations, and problem-solving. Many reviews point to clear phone and online contact and well-organised holidays. A small number report large, unexpected price jumps at checkout and isolated concerns about how quickly calls move.
Examples from available reviews (Dec 2022 – Mar 2026).
Booking with the company is uncomplicated, quick and offers many choices.
“Booking a holiday with this company is uncomplicated and quick with lots of choices”
Service was great across all aspects.
“Great service all around”
Price increased significantly at checkout compared with advertised deal.
“the price had increased by 50%.”
Affordable, easy-to-book holiday with helpful support and protections.
“they offer affordable holiday deals.”
Staff performance stands out most. Reviews name individual agents and describe proactive help, problem-solving, and patient support during booking. Negative service comments are rare in the sample.
Positive reviews highlight competitive prices, budget-friendly choices, and good value on package holidays. A separate set of complaints points to sudden price increases from the advertised price to the final checkout total. These price complaints appear in only a small number of reviews.
Reviewers repeatedly describe booking as quick and simple, whether by phone or online. They mention clear steps from first contact through updates after purchase. A few comments call out especially smooth holiday logistics, such as transfers and pickups.
Reviewers speak positively about holiday planning and hotel selections, saying they met expectations. They mention successful cruises, well-matched packages, and acceptable accommodation standards. Reports of poor travel product quality are minimal in the set.
Many reviews describe communication as clear, prompt, and attentive, with staff following up by email or phone. Several mention named advisers who explained details in a professional way. A small number say agents spoke too quickly to fully understand everything.
Feedback trends strongly positive, led by helpful staff and smooth booking. A few sharp negative outliers focus on unexpected checkout price increases. The gap between many high ratings and the few low ratings makes the sample feel noticeably polarised.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
I recently booked a holiday package through Broadway Travel and I must say, it was a wonderful experience. The website is easy to navigate and the best part is that they offer affordable holiday deals.
The booking process was hassle-free and the customer support team was friendly and helpful. They promptly attended to all of my queries which helped me make an informed decision on selecting a hotel.
What I loved most about Broadway Travel is that they are ABTA & ATOL protected, providing me with peace of mind while making payments online. Their staff members were also very knowledgeable about different destinations, providing valuable insights into what you can expect once there.
Overall, I would highly recommend Broadway Travel for anyone who wants to plan an affordable yet memorable trip without sacrificing quality or safety.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Broadway Travel is a UK travel agency selling package holidays, cruises, flights, and hotel reservations. Customers can book through its website or by phone with customer service. The company puts together leisure trips, including multi-night breaks and cruise packages. Broadway Travel also takes payments and sends booking confirmations and travel documents by email and phone.