Booking.com
Reviews & Experiences

Absolutely terrible customer service. I needed to change a prepaid reservation. I called before the 48 hour window, had to go through their terrible A...

Radio silence when there’s a concern. - Quick to take my booking but absolutely no support when I ran...

Never ever purchase a flight through them - Absolutely horrible service. Never book a flight through Booking.com. They ended up charg...

I actually love booking.com I d...

Booking.com Worse experience ever. Beware - Booking.com bad, bad, bad. There are so many reputable companies who will advocate for their clients, read ratings and stay away from Booking.com....

Cancelled without warning - I arrived at the Oxfordshire Golf & Spa to find my confirmed booking had been cancelled without any notice. Your app still showed it as confirmed. I h...

Terrible customer service – refund ignored - I had a confirmed booking that the property cancelled at the last minute due to double-booking. Booking.com’s policy clearly states they cover the dif...

No reimbursement yet.... - Booking.com was hacked and so I received both an email and message within the App to re-enter the credit card numbers. Result is that I was stolen 300...

We booked on Booking.com. Booked hotels and a car in Italy. We paid £200 for a few days upfront. At the car rental company in Italy wouldn’t let us us...

Dreadful experience, borderline dangerous - Booked an apartment in Vauxhall for Coldplay show early December. Travelled across from Ireland. Host cancelled on us as we arrived to check in citing...

Locked Out of Genius Account for 7+ Months – Zero Support - I have been a loyal Booking.com Genius customer for years, but my account has been effectively unusable since early 2025 due to an unresolved security...

Scammed by booking - By now, we've already called Booking seven(!!!) times. It's clear the people working there either have no idea what they're doing — or perhaps they kn...

One star is to high of a rating . Getting a recipe is impossible . I WILL NEVER USE THE...

Recently booked a city getaway with my husband using this site. The room rate was really affordable in compa...

I wouldn’t even put one star if I didn’t have to. I talked to hotels in Nanaimo, Vancouver Island. Apparently these guys put pictures of the nicest ro...

Impossible to contact and no service - Terrible apartment we rented, but we are not able to contact Booking.com. Finally found a phone number from another contact and talked...

Biggest scammers and thieves of all…

They advertise scam apartments on their website - Booked an apartment through booking.com that turned out to be a scam. Contacted booking.com agent who suggested I transferred the £300 to the...

Deeply concerned about Booking.com security failures & customer service neglicence. - I narrowly escaped a scam attempt involving my Booking.com reservation, and I am compelled to speak out. The experience was not only distressing but r...

Please avoid using booking at all costs - Please please please avoid using this company, they have useless customer service and do not give you your money back. We paid extra for the flexible...