Reviews Analysed
21
We Collect & Analyse Reviews
Balkan Holidays
Experiences & Reviews
Balkan Holidays was a UK tour operator specialising in package holidays to Balkan destinations, most notably Bulgaria. The company arranged flights, accommodation and booking support for customers in the UK and Northern Ireland market.
Overview & Key Metrics
Positive Sentiment
57%
Latest Review
29d
Overall Rating
3.2
Our Analysis
🎯
Service quality
Customers give mixed reports: many praise helpful reps and problem resolution, while several cite abrupt cancellations and impolite service interactions.
Share
Mixed
18%
💰
Value for money
Several customers report lost payments, unpaid refunds and unexpected charges; a smaller group recalls reasonable prices and good value previously.
Share
Weak
17%
⚡
User experience
Booking process and agent interactions are often described as easy and efficient; occasional negatives focus on luggage fees and timing of flights.
Share
Strong
13%
🔧
Product quality
Mentions of hotels and itineraries are limited but generally positive: clean rooms, well-planned holidays and repeat customers praising accommodations.
Share
Mixed
4%
📞
Communication
Communication is inconsistent: some reviews describe prompt, clear replies and confirmations; others report no contact about cancellations or refunds.
Share
Mixed
19%
⭐
Overall experience
Overall impressions vary: many long-standing customers recall positive trips, while a substantial group report cancelled bookings and unresolved refund issues.
Share
Mixed
29%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
Balkan Holidays Ruined My Trip – Lost £687 Flight and More
"Balkan Holidays Ltd has, as of 24th April 2025, closed for business in the UK and cancelled my booking without warning. I lost £687..."
A iliyaz
Trustpilot
Sep 30, 2025
Featured for: Closed, lost flights and no support
Amazing customer service, efficient, helpful and polite.
"I rang Balkan holidays twice on 23/04/2025. Once to check the returning customer discount was still available, the second time to claim the discount h..."
Keith
Trustpilot
Sep 30, 2025
Featured for: Prompt, polite and efficient service
9 good years with bulkan holidays
"It's a shame bulkan holidays has closed but they will be sorting out customers refunds has we speak and I also would like to bet that some customers w..."
Mr billy
Trustpilot
Sep 30, 2025
Featured for: Long-term customer, sympathetic perspective
We booked Sunny Beach from Belfast…
"We booked Sunny Beach from Belfast international for this September only to be informed they've folded in Northern Ireland. This happened about three..."
customer
Trustpilot
Sep 30, 2025
Featured for: Closure announced, awaiting refund, no replies
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
c
customer
trustpilot.com
Sep 30, 2025
We booked Sunny Beach from Belfast…
We booked Sunny Beach from Belfast international for this September only to be informed they've folded in Northern Ireland. This happened about three...
A
Andrew House
trustpilot.com
Sep 30, 2025
Balkan Holidays have ceased trading
Balkan Holidays have ceased trading. They took my money and announced this the following day. I thought they were too god to be true. And now they h...
H
Hilary Dunn
trustpilot.com
Sep 30, 2025
Balken cancelled all bookings only 2 …
Balken cancelled all bookings only 2 days after booking and still took...
M
Mr billy
trustpilot.com
Sep 30, 2025
9 good years with bulkan holidays
It's a shame bulkan holidays has closed but they will be sorting out customers refunds has we speak and I also would like to bet that some customers w...
A
Andrew Court
trustpilot.com
Sep 30, 2025
I booked on Tuesday
I booked on Tuesday. They took my money. 2 d...
c
customer
trustpilot.com
Sep 30, 2025
Unlikely to receive a good review after…
Unlikely to receive a good rev...
C
Consumer
trustpilot.com
Sep 30, 2025
Holiday cancelled and still no refund and no communication
After seeing the post that our holiday has been cancelled with no further contact on when we will receive our refund do you not think you could at lea...
R
RACHEL
trustpilot.com
Sep 30, 2025
No longer operating from UK
Took my booking then less than a week later cancelled it say...
A
A iliyaz
trustpilot.com
Sep 30, 2025
Balkan Holidays Ruined My Trip – Lost £687 Flight and More
Balkan Holidays Ltd has, as of 24th April 2025, closed for business in the UK and cancelled my booking without warning. I lost £687...
M
Mr Roger Eastwood
trustpilot.com
Sep 30, 2025
Booked and paid deposit even spoke to…
Booked and paid deposit even spoke to them on phone then we get a email saying they have cancelled the holiday as pulling out of UK d...
K
Kevin Ortton
trustpilot.com
Sep 30, 2025
You cancelled my holiday
You cancelled my holiday. OK thanks for the repl...
m
mrs m williamson
trustpilot.com
Sep 30, 2025
Review updated
The only issues we had was with the luggage. As we are in Northern Ireland your Belfast flights don't start until June. We always leave for Bourgas in...
c
customer
trustpilot.com
Sep 30, 2025
Easily booked and straightforward
...
R
Robert
trustpilot.com
Sep 30, 2025
Travelled with Balkan Holidays before
Travelled with Balkan Holidays before. Great company, easy to deal with. Great holidays, well planned out. Reps are brillia...
K
Keith
trustpilot.com
Sep 30, 2025
Amazing customer service, efficient, helpful and polite.
I rang Balkan holidays twice on 23/04/2025. Once to check the returning customer discount was still available, the second time to claim the discount h...
M
Mark
trustpilot.com
Sep 30, 2025
Really easy to use
Really easy to use booking...
M
Mr Brian Ross
trustpilot.com
Sep 30, 2025
Sorted my problem for me
...
M
MRSBEVERLEYARMSTRONG
trustpilot.com
Sep 30, 2025
Easy to book
...
M
Mrs Elizabeth Tomlinson
trustpilot.com
Sep 30, 2025
Holidaying with Balkan Holidays.
Having travelled to Bulgaria 43 times with Balkan holidays, we knew what to expect when ringing to book holiday 44!! The booking a...
C
Colin Chmylowskyj
trustpilot.com
Sep 30, 2025
Easy to book with and especially no…
Easy to book with and...
Conclusion
Reviews show a clear split between long-term customers who describe easy booking, attentive reps and enjoyable holidays, and more recent reports of abrupt cancellations and refund problems. Multiple reviewers specifically cite delayed or missing refunds and limited communication after the company ceased operations in parts of the UK. At the same time, many customers describe positive booking interactions, prompt email confirmations and helpful agents when services were functioning. If you are researching Balkan Holidays, check whether your booking was affected by the company’s closure announcements and keep documentation of payments and communications to support any refund claims.