Reviews show frequent praise for fast e-ticket delivery, competitive pricing and helpful phone agents, with several customers receiving tickets minutes after purchase. Common positives include easy ordering, quick downloads to mobile devices and staff who resolve issues promptly. However, a minority of reviews report problems: rude responses from staff, website errors that changed booking dates, and delays or unavailability of future-season tickets. Consumers should verify ticket release dates and the company’s refund and change policies before purchase, and consider confirming preferred contact channels (phone-only options may be limiting for some international customers). Overall, the review sample suggests reliable fulfilment and value for most buyers, offset by occasional communication or UX failures that can affect a trip.
Examples from available reviews (Dec 2021 – Feb 2026).
Customer found tickets overpriced and staff very rude, ending future use.
“outrageously overpriced the tickets”
Website changed selected date and customer services refused refund for their error.
“no refunds or anything when it was a fault with the website.”
Helpful, unhurried staff assisted with trip planning and answered questions.
“Great service really helped us plan our trip”
Quick email delivery and easy order form at a discounted price.
“I had the tickets in my email box 2 minutes later”
Most reviewers report fast, friendly and knowledgeable staff and reliable booking fulfilment; isolated reports describe rude or disrespectful interactions.
Many customers mention discounted prices, flash sales and overall savings versus booking direct; a few reviews complain tickets felt overpriced.
Users commonly praise an easy ordering flow and immediate e-ticket delivery, but some report website errors, download delays or limited booking channels.
Ticket delivery and redemption are usually reported as straightforward and reliable; a minority note unavailable releases or date-change errors affecting bookings.
Many reviewers praise helpful, responsive customer service (phone and phone agents named), while several describe poor responses or lack of timely information.
Overall impressions are positive for speed, price and staff helpfulness, though some customers experienced issues that affected their trip plans.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Helpful, unhurried staff assisted with trip planning and answered questions.
“Great service really helped us plan our trip”
Easy-to-navigate website; tickets received by email and redeemed without issue.
“Easy to navigate website.”
Everything was smooth from start to finish.
“Everything was smooth from start to finish”
Received a great deal for HHN tickets.
“Great deal for HHN tickets”
Repeat customer citing good prices and helpful staff.
“Always good for prices and helpful staff.”
Consistently great service and helpful website information.
“Great service as always, super helpful information on their website”
Fast, friendly and knowledgeable staff provided helpful service.
“Fast and friendly service with people who know this stuff”
Ordering was easy, best prices and tickets downloaded to phone.
“Ease of ordering.”
Service was reliable and fast.
“Reliable and fast”
Customer not informed tickets were unavailable and expected 24-hour delivery.
“being informed that the 2026 tickets were not yet available for download.”
Good company with reliable discounts and fast customer service.
“Good company. Good discounts.”
Quick email delivery and easy order form at a discounted price.
“I had the tickets in my email box 2 minutes later”
Cheaper than booking direct and highly recommended.
“much better for budget than booking direct”
Purchased during a flash sale; confirmation and tickets available immediately.
“confirmation and tickets were ready to download immediately.”
Excellent customer service resolved an issue immediately with pleasant attitude.
“sorted and dealt with immediately with a pleasant attitude”
Website changed selected date and customer services refused refund for their error.
“no refunds or anything when it was a fault with the website.”
Helpful phone booking with agent Mary who provided a good deal and great service.
“Mary provided such a great service and was a pleasure to deal with.”
Staff were helpful, patient and polite; reviewer will use again.
“staff are so helpful , patient and polite”
All transactions can be done by phone; other channels desired for overseas users.
“Everything can be done via a phone call.”
Reviewer praises online ticket access and honesty, will purchase again.
“Best online ticket access and honest.”
We have made several trips to Disney World a dozen time over the past 7 years. All this while, Attraction Tickets have been doing the booking and I have always loved the excellence, efficiency and the prices. However, I was somehow disappointed by how they have outrageously overpriced the tickets yet nothing have changed at the park. I tried to ask for reasons for the high prices from one of the staff but I got a very rude reply. She was very disrespectful that I almost cancelled the tickets ,was it not that I had made a promise to my kids and they were very eager to visit the park. This is my last time to use Attraction tickets services for any booking.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
AttractionTickets.com is an online ticket retailer specialising in attraction and theme-park admissions. The site sells e-tickets and packaged attraction deals and provides booking and customer-support channels for consumers comparing prices, delivery methods and booking options.