Reviews show a split pattern: many guests highlight strong facilities and individual staff members, while a substantial number report serious operational problems. Common issues in the reviews include room cleanliness and maintenance failures, booking or room-allocation mistakes, and billing or refund disputes. Several reviewers cite positive interactions with named staff who resolved problems or improved their stay. Consumers considering Atlantis The Palm should confirm room allocations and billing details in writing, keep documentation of communications, and inspect rooms on arrival. Booking dining or high-demand services in advance is advised to avoid peak-time availability problems.
Examples from available reviews (Sep 2025 – Feb 2026).
Extremely Disappointed – Unsafe for Families - This was our first stay at Atlantis Hotel, having previously stayed many times at Jumeirah properties in Dubai without a single issue. Unfortunately,...
Quick, Efficient, and Professional Service - I would like to highlight the excellent service provided by Kumar Gnanaa from Guest Room Services at Atlantis The Palm. He is fantastic at his job - e...
Had a great time there. Lots of water places around the large pools. Adults only areas if you want peace and quiet. If you’ve got kids this is very we...
Disgraceful Customer Service and Unauthorised Payment Withdrawal Our recent experience with Atlantis The Palm Dubai has been nothing short of appallin...
Staff experiences vary considerably: several reviews praise named employees, but many report poor service, safety lapses and inconsistent responses.
Multiple guests report billing problems, delayed or withheld refunds and feel the cost did not match the experience received.
Guests describe strong family facilities and waterpark fun, but also note noise, booking or room allocation problems that affected stays.
Facilities and cleanliness are praised by some reviewers; others report dirty rooms, broken locks, leaking toilets and unsafe furniture.
Frequent mentions of ignored emails, poor follow-up and disputed charges; many guests describe slow or ineffective responses from the hotel.
Overall impressions are mixed to negative: several positive stays exist, but numerous reports cite hygiene, safety and billing failures.
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Sources: Trustpilot (23) · Quotes shortened · As of: February 2026
Paid for luxury, received stress and disappointment - We had an extremely disappointing experience with Atlantis The Palm, from the booking stage through to the actual stay. Our booking was flagged 8 days...
Doesn’t know anything about Hospitality, Don’t Book there. Book at Burj Al Arab, Al Naseem Hotel or Mandarin Oriental Dubai, Rixos premium dubai, Anan...
Hoax - The have a black Friday offer of up to 35% but when writing tot hen and phoning them they can not say when this offer applies. Also the prices on thei...
Extremely Disappointed – Unsafe for Families - This was our first stay at Atlantis Hotel, having previously stayed many times at Jumeirah properties in Dubai without a single issue. Unfortunately,...
Quick, Efficient, and Professional Service - I would like to highlight the excellent service provided by Kumar Gnanaa from Guest Room Services at Atlantis The Palm. He is fantastic at his job - e...
The Royal Atlantis -too much hype - I want to provide an updated review of my experience at The Royal Atlantis, moving my rating from 1 to 4 stars. This change is primarily thanks to AYS...
Had a great time there. Lots of water places around the large pools. Adults only areas if you want peace and quiet. If you’ve got kids this is very we...
If you’re looking for luxury, avoid Atlantis The Palm at all costs. After 19 visits to Dubai, this has been the worst hotel experience we’ve ever had....
Not impressed, booked 3 palm rooms but given two ocean rooms! Emailed a week ahead requesting that the two queen rooms be next to each other and the k...
We had a terrible experience at Atlantis The Palm. The room we were given was dirty, with hair in the toilet, used face cloths, rubbish in the bin, an...
Had a very disappointing start to our day at the beach club and brunch. The food was just okay, not worth the price at all but the service was terribl...
Housekeeping-Best staff - What a pleasant experience we had at the Atlantis. The staff were overly friendly and the house keeping were the best ones we have ever received. I we...
Wonderful hotel, great experience and a...
Amazing - Amazing ! Definitely five star hotel. We stayed for eight nights and loved our holiday. Staff...
Good place. Every day it was clean, and the...
Hi I have stayed at the atlantis palm in January and they have not returned my deposit.i have called many tyms and they didn't get back t...
The security staff was insulting. I went there on an invitation from Microsoft for an event. When I reached the entrance, the security staff waved at...
Atlantis The Palm Stay caused me and family wife and children mental anxiety depression, sadness after realizing the staff workers are paid peanuts, w...
I accidentally booked a stay at The Palm through Expedia instead of The Royal, which was entirely my mistake. However, resolving this through Expedia...
AVOID THIS HOTEL - NOT 5* AT ALL - There are many reasons I would NOT recommend this hotel: 1. Aggressive number of emails threatening to cancel my booking despite timely payment. 2. Do...
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Atlantis The Palm Dubai is a large resort hotel on the Palm Jumeirah in Dubai. The property includes guest rooms and suites, multiple restaurants, the Aquaventure waterpark and marine attractions such as the Lost Chambers Aquarium. It is positioned as a family-oriented luxury resort with large pool and entertainment facilities, and is frequently referenced in travel planning and accommodation searches for Dubai.