Reviews Analysed
20
We Collect & Analyse Reviews
Atlantis The Palm Dubai
Experiences & Reviews
Atlantis The Palm Dubai is a large resort hotel on the Palm Jumeirah in Dubai. The property includes guest rooms and suites, multiple restaurants, the Aquaventure waterpark and marine attractions such as the Lost Chambers Aquarium. It is positioned as a family-oriented luxury resort with large pool and entertainment facilities, and is frequently referenced in travel planning and accommodation searches for Dubai.
Overview & Key Metrics
Positive Sentiment
35%
Latest Review
18d
Overall Rating
2.4
Our Analysis
🎯
Service quality
Staff experiences vary considerably: several reviews praise named employees, but many report poor service, safety lapses and inconsistent responses.
Share
Weak
24%
💰
Value for money
Multiple guests report billing problems, delayed or withheld refunds and feel the cost did not match the experience received.
Share
Weak
13%
⚡
User experience
Guests describe strong family facilities and waterpark fun, but also note noise, booking or room allocation problems that affected stays.
Share
Mixed
18%
🔧
Product quality
Facilities and cleanliness are praised by some reviewers; others report dirty rooms, broken locks, leaking toilets and unsafe furniture.
Share
Mixed
11%
📞
Communication
Frequent mentions of ignored emails, poor follow-up and disputed charges; many guests describe slow or ineffective responses from the hotel.
Share
Weak
12%
⭐
Overall experience
Overall impressions are mixed to negative: several positive stays exist, but numerous reports cite hygiene, safety and billing failures.
Share
Weak
23%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (September 2025).
Extremely Disappointed – Unsafe for Families
"This was our first stay at Atlantis Hotel, having previously stayed many times at Jumeirah properties in Dubai without a single issue. Unfortunately,..."
Consumer
Trustpilot
Sep 30, 2025
Featured for: Safety incident; ignored pre-arrival requests
Quick, Efficient, and Professional Service
"I would like to highlight the excellent service provided by Kumar Gnanaa from Guest Room Services at Atlantis The Palm. He is fantastic at his job - e..."
Oliver
Trustpilot
Sep 30, 2025
Featured for: Named staff praise; clear positive service
Had a great time
"Had a great time there. Lots of water places around the large pools. Adults only areas if you want peace and quiet. If you’ve got kids this is very we..."
Jamie Lees
Trustpilot
Sep 30, 2025
Featured for: Positive facilities and family experience
Disgraceful Customer Service and…
"Disgraceful Customer Service and Unauthorised Payment Withdrawal Our recent experience with Atlantis The Palm Dubai has been nothing short of appallin..."
George
Trustpilot
Sep 30, 2025
Featured for: Unauthorised charge; ignored emails, chargeback
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: September 2025
C
Consumer
trustpilot.com
Sep 30, 2025
Extremely Disappointed – Unsafe for Families
This was our first stay at Atlantis Hotel, having previously stayed many times at Jumeirah properties in Dubai without a single issue. Unfortunately,...
O
Oliver
trustpilot.com
Sep 30, 2025
Quick, Efficient, and Professional Service
I would like to highlight the excellent service provided by Kumar Gnanaa from Guest Room Services at Atlantis The Palm. He is fantastic at his job - e...
s
s noor
trustpilot.com
Sep 30, 2025
The Royal Atlantis -too much hype
I want to provide an updated review of my experience at The Royal Atlantis, moving my rating from 1 to 4 stars. This change is primarily thanks to AYS...
J
Jamie Lees
trustpilot.com
Sep 30, 2025
Had a great time
Had a great time there. Lots of water places around the large pools. Adults only areas if you want peace and quiet. If you’ve got kids this is very we...
N
Natalie
trustpilot.com
Sep 30, 2025
If you’re looking for luxury DO NOT stay here
If you’re looking for luxury, avoid Atlantis The Palm at all costs. After 19 visits to Dubai, this has been the worst hotel experience we’ve ever had....
J
Jandre Football
trustpilot.com
Sep 30, 2025
Not impressed
Not impressed, booked 3 palm rooms but given two ocean rooms! Emailed a week ahead requesting that the two queen rooms be next to each other and the k...
s
shivang Patel
trustpilot.com
Sep 30, 2025
We had a terrible experience at…
We had a terrible experience at Atlantis The Palm. The room we were given was dirty, with hair in the toilet, used face cloths, rubbish in the bin, an...
C
Cathy Buckingham
trustpilot.com
Sep 30, 2025
Had a very disappointing day and will not return
Had a very disappointing start to our day at the beach club and brunch. The food was just okay, not worth the price at all but the service was terribl...
K
KD
trustpilot.com
Sep 30, 2025
Housekeeping-Best staff
What a pleasant experience we had at the Atlantis. The staff were overly friendly and the house keeping were the best ones we have ever received. I we...
M
Mr Singh
trustpilot.com
Sep 30, 2025
Wonderful hotel
Wonderful hotel, great experience and a...
E
Emma Wilson
trustpilot.com
Sep 30, 2025
Amazing
Amazing ! Definitely five star hotel. We stayed for eight nights and loved our holiday. Staff...
J
Julia Ponomarenko
trustpilot.com
Sep 30, 2025
Good place
Good place. Every day it was clean, and the...
A
Ashlyn Chetty
trustpilot.com
Sep 30, 2025
Hi I have stayed at the atlantis palm…
Hi I have stayed at the atlantis palm in January and they have not returned my deposit.i have called many tyms and they didn't get back t...
R
Rysha Media
trustpilot.com
Sep 30, 2025
The security staff was insulting
The security staff was insulting. I went there on an invitation from Microsoft for an event. When I reached the entrance, the security staff waved at...
n
nie
trustpilot.com
Sep 30, 2025
Atlantis The Palm Stay caused me and…
Atlantis The Palm Stay caused me and family wife and children mental anxiety depression, sadness after realizing the staff workers are paid peanuts, w...
M
Mehdi Saidoon
trustpilot.com
Sep 30, 2025
I accidentally booked a stay at The…
I accidentally booked a stay at The Palm through Expedia instead of The Royal, which was entirely my mistake. However, resolving this through Expedia...
s
sawsan
trustpilot.com
Sep 30, 2025
AVOID THIS HOTEL - NOT 5* AT ALL
There are many reasons I would NOT recommend this hotel: 1. Aggressive number of emails threatening to cancel my booking despite timely payment. 2. Do...
G
George
trustpilot.com
Sep 30, 2025
Disgraceful Customer Service and…
Disgraceful Customer Service and Unauthorised Payment Withdrawal Our recent experience with Atlantis The Palm Dubai has been nothing short of appallin...
S
Sawsan
trustpilot.com
Sep 30, 2025
Atlantis Stole My Money
Let me just say this upfront: my experience with Atlantis, The Palm has been nothing short of a complete disaster. This is not a 5-star hotel; it’s a...
D
DF
trustpilot.com
Sep 30, 2025
bunch of jerks you should avoid
These guys don't know how to cater to high end guests. For the first time in my life I had a resort chargeback denied, which was humiliating. Turns ou...
Conclusion
Reviews show a split pattern: many guests highlight strong facilities and individual staff members, while a substantial number report serious operational problems. Common issues in the reviews include room cleanliness and maintenance failures, booking or room-allocation mistakes, and billing or refund disputes. Several reviewers cite positive interactions with named staff who resolved problems or improved their stay. Consumers considering Atlantis The Palm should confirm room allocations and billing details in writing, keep documentation of communications, and inspect rooms on arrival. Booking dining or high-demand services in advance is advised to avoid peak-time availability problems.