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We Collect & Analyse Reviews

Alpharooms
Experiences & Reviews

Alpharooms is an online travel booking platform that sells hotel rooms and holiday packages via its website. Consumers use the site to search and book accommodation, pay online and contact customer support about bookings and refunds. People commonly look for Alpharooms reviews about booking experience, refunds and customer service before deciding to book.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 10%
Latest Review 26d
Overall Rating
1.3

Our Analysis

🎯

Service quality

Most reviews report poor service interactions: cancelled bookings, missed refunds and limited help from staff; a small number praise individual agents.

Share
20%
Weak
💰

Value for money

Many reviews describe lost payments, vouchers or delayed refunds; only a minority mention getting value for their booking or good prices.

Share
24%
Weak
⚡

User experience

Mixed site and booking experiences: a few users found the website easy to use while others report crashes or practical obstacles when claiming refunds.

Share
5%
Weak
🔧

Product quality

Some positive comments about hotel quality appear, but several reviews describe cancelled or unpaid bookings and customers arriving without accommodation.

Share
6%
Weak
📞

Communication

Frequent complaints about unanswered calls, delayed replies and inconsistent information; reviewers report difficulty getting clear, timely updates about refunds.

Share
19%
Weak
⭐

Overall experience

Overall impressions in these reviews are predominantly negative, centred on refund failures, cancelled bookings and poor follow-up; a few users report positive stays.

Share
25%
Weak

View all 21 public customer reviews – filtered by relevance →

Our Independent Methodology

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Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

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Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Filter by Source

Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

S
Sophie
trustpilot.com Sep 30, 2025

unable to get refund on travel voucher as company now in liquidation

I originally booked with AlphaRooms in 2020, and had to postpone my holiday 3 times due to COVID. On the 3rd occasion, I decided to cancel my booking...

L
Lauren Macpherson
trustpilot.com Sep 30, 2025

Couldn’t say anything bad enough to sum…

Couldn’t say anything bad enough to sum up this company. Cancelled our accommodation a day before our holiday didnt offer any other accommodations or...

L
Londoner UK
trustpilot.com Sep 30, 2025

I payed in full only to find out they…

I payed in full only to find out they are gone in liqu...

s
serkan bozkurt
trustpilot.com Sep 30, 2025

Paid for everything turned to hotel in…

Paid for everything turned to hotel in turkey to find out they have not paid the hotel and h...

L
Lorraine
trustpilot.com Sep 30, 2025

I totally forgot to leave a review but…

I totally forgot to leave a review but was vert satisf...

M
Mary reynolds
trustpilot.com Sep 30, 2025

SCAM ARTIST TO THE END,

booked with alpha rooms in 2019 to go away in may 2020 but the pandemic made it impossible for me to go,,so i got on the phone to alpha rooms and they...

J
Joanne stephenson
trustpilot.com Sep 30, 2025

Start your refund process

Alpha Holidays, trading as Alpharooms.com have had their Travel Trust Association membership closed on 29th October 2021. This means that sadly, your...

M
Matthew Downey
trustpilot.com Sep 30, 2025

Had an awful experience with…

Had an awful experience with Alpharooms. Recently they had their travel industry licence withdrawn. This is a company that posts its own posit...

S
Sigrida
trustpilot.com Sep 30, 2025

Omg avoid

Omg avoid! Money stealers! Absolute liers! Since June telling me every time i call for refund ne...

A
Arlene Kingsley
trustpilot.com Sep 30, 2025

alpharooms have done me out of a lot of…

alpharooms have done me out of a lot of money and i want my refund i am posting it o...

B
Bobby Faghihi
trustpilot.com Sep 30, 2025

SCAM ARTISTS. Never ever use alpha rooms

Never ever ever ever use alpha rooms, they are professional crook who will take your money. Numerous problems and alarm bells from the start, then top...

G
Guy Herbert
trustpilot.com Sep 30, 2025

Alpharooms gone

Alpharooms are no longer trading. I’ve attempted to get my...

D
Dianne Baillie
trustpilot.com Sep 30, 2025

Waiting 16 months for refund they tell…

Waiting 16 months for refund they tell you you are on the list for refund when you...

R
Richard Mason
trustpilot.com Sep 30, 2025

Waiting 2 years for refund.and still…

Waiting 2 years for refund.and still wai...

M
Mr Gwyn Fellows
trustpilot.com Sep 30, 2025

I have just found out Alpha rooms have…

I have just found out Alpha rooms have gone bust I wish had not used this company I think I could say good by to my money it's o...

W
Wayne
trustpilot.com Sep 30, 2025

Con artists they owe me 1200 pounds

Con artists they owe me 1200 pounds , did some digging around and have found the ceo address, miles house beech Lane Effingham Surrey. Very nice...

J
Jordon Best
trustpilot.com Sep 30, 2025

COMPANY GONE

THIS COMPANY HAS SINCE GONE B...

M
MR JAMES BYRNE
trustpilot.com Sep 30, 2025

Shocking customer service

Shocking customer service, I was overcharged on 28.09.21 and I’m still waiting...

J
John
trustpilot.com Sep 30, 2025

Very sketchy company

Very sketchy company, booked rooms with free cancellation. It was in the USA so with covid restrictions there was no way we could travel, not through...

C
Claire
trustpilot.com Sep 30, 2025

I do not think any one now will get…

I do not think any one now will get their money back. I think I will give up Lesson defin...

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Conclusion

The provided reviews show a clear divide: a small number of customers praised hotel quality and specific staff, while a large share report serious refund and booking fulfilment issues. Multiple reviews describe cancelled bookings, long waits for refunds, difficulty contacting support and concerns about the company’s trading status. If you are researching Alpharooms, check current payment protection, refund procedures and any regulatory or trust‑body notices before booking. Keep documentary evidence of payments and communications, and consider travel insurance or alternative booking channels where rapid refund options are important.