Many reviewers say their refund claims are still unresolved after Alpharooms stopped trading. Customers describe cancelled reservations and payments they could not recover. A small number praise individual staff or say their holiday went ahead. Overall, reviews split sharply between people who got the service and those who did not.
Examples from available reviews (Nov 2021 – Mar 2026).
Company liquidation left me unable to redeem my travel voucher or get refund.
“the company has gone into liquidation”
Company lost Travel Trust membership and bookings may be unfulfilled, follow refund link.
“have had their Travel Trust Association membership closed on 29th October 2021”
Two years waiting for refund; company not answering calls or emails.
“Waiting 2 years for refund.and still waiting dont answer phone or reply to emails”
They enjoyed an unforgettable Dubai holiday booked through Alpharooms.
“Our holiday in Dubai is unforgettable.”
Reviewers describe liquidation and cancelled bookings that left them without accommodation. Several say hotels were not paid and promised refunds never arrived. A few mention Travel Trust membership ending and a licence being withdrawn.
Many reviewers report losing money, with payments still not recovered and vouchers that could not be used. Some say they were overcharged or waited months or years for refunds. A small number describe getting vouchers or having the booking honoured instead of receiving a refund.
Customers say it was hard to reach support by phone or email, with long waits for replies. One reviewer says the website crashed while they were submitting refund details, but this comes up rarely. A minority describe booking as straightforward.
The main issue is hotel bookings being cancelled or left unpaid. Several reviewers say arrangements were not honoured after the company stopped operating. Positive accounts of completed holidays appear, but they are rare.
Several reviewers describe refund promises followed by silence after initial reassurance. One review singles out a staff member for praise, which contrasts with wider comments about poor responsiveness. Some explicitly mention managers being unavailable.
Most reviews focus on unresolved refund claims and service problems linked to the company ceasing to trade. They show a clear split between many reports of financial loss and a handful of positive service or holiday outcomes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Reviews (18) · Reviews (1) · Quotes shortened · As of: March 2026
Company liquidation left me unable to redeem my travel voucher or get refund.
“the company has gone into liquidation”
Accommodation cancelled last minute and refund promised but not received.
“been 25 and still received no refund”
Paid in full then discovered company in liquidation before holiday.
“they are gone in liquidation”
Hotel booking cancelled and hotel unpaid; refund still not received after months.
“they have not paid the hotel”
Very satisfied with the customer service, praising Vicky.
“10/10, Thank you Vicky.”
Received a voucher after pandemic; company later collapsed leaving no refund.
“now they gone bust i got no way of getting my hotel money back”
Company lost Travel Trust membership and bookings may be unfulfilled, follow refund link.
“have had their Travel Trust Association membership closed on 29th October 2021”
Licence withdrawn and suspicious self-posted reviews; awful experience claimed.
“This is a company that posts its own positive reviews on Trustpilot.”
Repeated promises of refunds but money not returned; company called liars.
“Money stealers! Absolute liers!”
Claims Alpharooms owes substantial money and publicly demands refund.
“alpharooms have done me out of a lot of money and i want my refund”
Company liquidated days before holiday, left without hotel and money.
“Never ever ever ever use alpha rooms”
Company ceased trading and refunds require using provided link.
“Alpharooms are no longer trading.”
Waiting 16 months for refund; manager unavailable when requested.
“Waiting 16 months for refund”
Two years waiting for refund; company not answering calls or emails.
“Waiting 2 years for refund.and still waiting dont answer phone or reply to emails”
Company gone bust and reviewer fears losing their money.
“Alpha rooms have gone bust”
Company has gone bust and ceased trading.
“THIS COMPANY HAS SINCE GONE BUST AND HAS CEASED TRADING!!!!”
Overcharged and still waiting for refund despite repeated calls.
“Shocking customer service”
Poor responsiveness and risk of losing money despite free cancellation.
“you can’t phone them and they take days to reply”
Believes refunds unlikely and website crashes when submitting details.
“I do not think any one now will get their money back.”
Our holiday in Dubai is unforgettable. We had lots of fun in the beautiful cities and no one wished to come back. The hotel that we booked via Alpharooms was elegant, great customer services and the rooms were well decorated. The beds were so comfortable. We are super happy that we found your website when we really needed it. It was easy to use. You also did everything real quick. We are very much grateful, it couldn't have been better without you. We can't wait to have another holiday. You have great destinations, amazing choices of hotels and one gets value for their money.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Alpharooms runs an online travel booking service listing hotels, short breaks and other accommodation. Customers can search and book stays through the website or by phone. Bookings usually cover hotel room reservations, voucher handling and payment processing. The site offers customer support for managing bookings and handling enquiries. It also includes destination listings and booking terms for travellers.