Customers often call out specific drivers for being especially helpful and funny. Many trips earn praise for good hotel food and comfortable stays. Several reviews describe major room and facility problems, including poor cleanliness and broken plumbing. Some travellers also mention unclear luggage handling and messy coach‑interchange arrangements.
Examples from available reviews (Dec 2021 – Feb 2026).
Driver Dominic was friendly and informative; holiday was very good.
“Dominic was a very good driver”
Fantastic holiday with attentive staff, lovely driver and excellent scenery.
“safe clean warm room spacious excellent food and drink.”
Hotel was filthy and run down; management rude and company unresponsive.
“Our room was cold. smelt and was filthy.”
Interchange was chaotic with poor luggage organisation and confusing instructions.
“A logistical nightmare.”
Reviewers often praise drivers who help with bookings, set up extra activities, and look after passengers during the trip. Several accounts highlight professional drivers who solve problems on tour. A smaller number mention rude behaviour, driver‑led schedule changes, and weak follow‑up when a traveller was ill.
Value comments focus mainly on room standards and meal quality. Several travellers say the food and accommodation met expectations and made the trip feel worth it. Others link tired rooms or poor facilities to lower value for the price paid.
Passengers often describe escorted days that run smoothly and excursions they enjoyed. Many also mention long stretches on the coach and limited legroom on some journeys. Feedback on evening entertainment and trip planning is mixed, and some guests say excursions were scheduled badly.
Hotel condition and on‑site amenities come up repeatedly as the main signs of quality. Reviews range from spotless rooms with good service to reports of dirty accommodation, broken showers, and no hot water. Housekeeping and building upkeep appear again and again as weak points.
Several travellers say interchange directions were unclear and luggage handling felt disorganised on departure or return. Others point to abrupt baggage staff or replacement drivers who failed to introduce themselves. Many reviews, though, describe clear, entertaining driver briefings that helped passengers understand what was happening.
Reviews split between very positive, driver‑led holidays and trips dragged down by hotel or staff problems. Higher ratings often mention engaged drivers and good food. Lower ratings focus on dirt, broken facilities, or feeling left on their own during disruption.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Trustpilot (20) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Driver was excellent but hotel service and food were disappointing.
“the service was terrible on all aspects”
Driver Tony was informative and entertaining throughout the journey.
“he kept us amused with witty banter”
Brilliant stay at Anchor Head with excellent food and enjoyable day out.
“The holiday at the Anchor Head hotel in weston super mare was brilliant.”
Most aspects of the holiday were great, though evening entertainment was only passable.
“All great.”
Everything was great except one unspecified issue mentioned to reception.
“Everything (apart from one thing that I have spoken to the head receptionist about since returning home) was great”
Regular travellers report excellent service and lovely hotels.
“always had excellent service”
Food, entertainment and trips were good but housekeeping let it down.
“Only thing that let it down was the housekeeping in bedroom.”
Wonderful time in Torquay, driver Tom was consistently great and helpful.
“the driver tom was great”
Perfect escorted holiday with brilliant, entertaining driver and excellent organisation.
“From start to finish the holiday was just perfect.”
Driver Jim Guthrie's politeness and knowledge made the holiday exceptional.
“He went above and beyond to book trips and keep us happy.”
Good driver, hotel staff and food, but dated rooms and poorly planned excursions.
“Excursions could’ve been better planned.”
Excellent holiday and hotel, but the food needs improvement.
“food needs to improve”
Rooms tired and food worse than previous trips, but staff and location were good.
“Hotel rooms tired”
Driver Andy significantly enhanced the Isle of Wight holiday.
“this man made the holiday”
Driver organised extra events and was highly praised for helpfulness.
“Can't praise our driver Jim enough.”
Enjoyable stay but room was dated and noisy from squeaky floors.
“the squeaky floors on the first floor were very noisy”
Hotel was excellent and staff were extremely friendly.
“Hotel was excellent and the staff extremely friendly.”
Excellent food and driver; accommodation somewhat tired but acceptable.
“The accommodation just a little tired”
Coach lacked legroom and facilities; driver was uninformative and talkative.
“There wasn’t enough leg room”
Hotel exterior and furnishings needed refurbishment; some meals were poor.
“oitside of hotel needs money spending on it”
I don't recommend using Alfa travel company,the quality of their service was terrible. They didn't provide me with an option despite my complaints.They provide a list of hotels and the information on them. Unfortunately, I didn't like the Hotel they recommended me because of its quality. They told me that there is another one but it costs more money but I didn't get my option there because of their unprofessional attitude. I had an unpleasant experience with them, I think they are not worth visiting. Very poor company! This company is not offering a good referral service and they'll take your money and not give you an option despite. I don't recommend using this company.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Alfa Travel runs coach holidays, including escorted short breaks, day trips, and multi‑day tours. It organises hotel stays, planned excursions, and coach transfers for group travel. Customers book online or by phone through the customer service team. Alfa Travel also works with third‑party providers such as hotels and local attractions to deliver packaged itineraries.