Reviews split between customers who praise low prices, fast delivery, and helpful agents, and those who report refused refunds, invalid tickets, and no reply. The most common complaints mention refunds denied after cancellations and poor communication from support. Positive comments often point to easy online booking, combo deals, and, in some cases, polite staff. Overall, the feedback contrasts smooth purchases with unresolved issues after the sale.
Examples from available reviews (Jul 2014 – Feb 2026).
Company went bust and failed to contact customers left out of pocket.
“365tickets has gone bust.”
Purchased tickets but email link shows 404 and tickets unavailable.
“link shared on email is throwing a 404 error!”
They provided discounted concert tickets and I enjoyed the experience.
“All of the experience I have had online with this company has been great so far.”
They extended ticket validity and were polite and professional.
“Ability to extend validity of our tickets is perfect.”
Many reviews describe refused refunds, long delays, and staff who came across as rude or did not respond after cancellations. A smaller group reports quick, polite, professional agents who extended ticket validity or offered credits. Most comments focus on problems after purchase rather than during booking.
Many reviewers point to low prices, combo deals, and faster delivery as clear savings. A smaller number say they felt short-changed when tickets could not be used or refunds were withheld. Positive value comments mainly focus on savings and price comparisons.
Several reviews mention an easy website, a simple purchase process, and clear ticket delivery. Fewer but notable reports describe broken email links, 404 pages, and tickets that were rejected at entry. Feedback includes both smooth checkout and occasional fulfilment problems.
Multiple reviews report ticket issues such as downgraded seats, tickets sold for closed attractions, and printed-ticket re-entry problems. These issues appear repeatedly, though less often than complaints about service and communication. Customers say the problems directly affected whether they could use the tickets they bought.
Many negative reviews cite no replies, no notifications, and no updates after closures or liquidation. Some customers describe good communication, including polite responses and deadline extensions, but these appear less often. Most communication failures relate to post-purchase updates and refund status.
Reviews show a clear split between high-rated purchases and low-rated disputes about refunds and entry. Positive experiences focus on price and an easy buying process. Negative experiences focus on unresolved refunds, unreachable support, and tickets that could not be used.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · Reviews (18) · Reviewcentre (10) · Reviews (1) · Quotes shortened · As of: February 2026
VIP seats were downgraded and the seating was unacceptable.
“This company STEAL your money!”
Company provided no response about international closures.
“no news or any response from anyone.”
They offered a voucher, then went bust without informing voucher holders.
“they didn't bother to inform me”
No response about Disneyland tickets refund or extension.
“why do not no response from 365tickets on Disneyland tickets refund or extension?”
Customer is pursuing a debit card refund for Disney tickets.
“i am pursuing a refund with my debit card company”
Purchased tickets but email link shows 404 and tickets unavailable.
“link shared on email is throwing a 404 error!”
They refuse refunds and are not responding to emails.
“Refuse to give any refunds”
Tickets became invalid and the company is unreachable.
“Tickets are now invalid”
Company provided unusable vouchers and refused refunds.
“Pure theft. Shame on you.”
Company went bust and failed to contact customers left out of pocket.
“365tickets has gone bust.”
No communication and rude customer service after booking.
“NOTHING from 365, customer service is a disgrace rude and ignorant.”
They refused refunds and stopped corresponding after taking payment.
“I want MY money”
Customer service slow and unwilling to refund purchases.
“Happy to take your money but not to refund it.”
365tickets provided efficient and helpful customer service.
“Great customer service from the 365tickets team.”
They refused refunds and blamed Disney despite direct purchase.
“365 tickets have repeatedly refused to provide a refund”
They sold tickets for a closed attraction and refused refund.
“now I can't get my money back”
They refuse refunds despite attraction closure and travel impossibility.
“365 are refusing to give us a refund”
They refused a full refund after a show cancellation.
“Refused full refund despite show being cancelled.”
They refused refund and only offered a credit note for COVID-related cancellations.
“they've said 'no' & offered a credit note”
Company refuses refunds for events cancelled due to the pandemic.
“outright refusal to give refunds”
Customer service was atrocious and seats were arbitrarily reallocated.
“Absolutely atrocious customer service”
In the past year, I have bought tickets from 365Tickets . This company has been a huge asset for me at getting discount concert tickets to the hottest concerts. All of the experience I have had online with this company has been great so far. In fact, I recently saw a discount ticket for a Beethoven concert in my email. It was an amazing experience for me to be able to see my favorite pianist play live on stage at my local auditorium. The next day my fiancé and I went to fetch our tickets and they were sold out. We were devastated but thankful that we had at least ordered
Long delays seeking refunds for COVID-related cancellations.
“Most disgraceful company”
They refused refunds, couldn't provide credit notes and then liquidated.
“Disgraceful company to deal with.”
Waiting long for refund; company refuses refunds post-closures.
“no refunds will be offered”
Poor communication and refusal to refund; contract is with 365.
“My contract is with 365 not Disney”
They refused refunds for cancellations and kept customers' payments.
“Blanket refusal to refund anyone”
They provided great customer service and will be used again.
“We received Great Customer Service”
They provide no support or refunds for COVID-related claims.
“DO NOT PURCHASE FROM HERE!!”
Offered refund or credit and provided excellent customer service.
“Excellent Customer Service during such an uncertain time.”
They extended ticket validity and were polite and professional.
“Ability to extend validity of our tickets is perfect.”
They extended ticket validity and were professional and polite.
“Ability to extend the validity of my ticket was perfect”
Large payment not refunded and customer service unresponsive.
“NO REFUND even though the park is closed!!!”
They refused refund due to travel ban and provided abysmal service.
“Abysmal customer service!”
Found cheapest online price and will use again.
“cheapest on the Internet”
Website provided straightforward information and easy ticket purchase.
“Straight forward information and easy to buy tickets.”
Website was easy to use and offered a good deal.
“easy to use good deal”
Tickets were fast and cheaper.
“Fast and cheaper tickets, it's a win win!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
365 Tickets runs an online ticket store selling tickets for attractions, theme parks, tours, and live events. It offers e-tickets and printed tickets and accepts common payment methods at checkout. Listings include timed-entry tickets, combo deals, and attraction passes across multiple destinations. Customers receive booking confirmations and voucher codes to use. Support typically includes email and phone help for changes and enquiries.