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365 Tickets
Reviews & Experiences

The supplied reviews for 365 Tickets are dominated by reports of refund refusals, poor communication and, in multiple cases, customers left without valid tickets following alleged company insolvency. A minority of reviewers report positive outcomes, such as helpful customer service or discounted tickets, so experiences are not uniformly negative. For consumers considering purchases, retain payment records and verify whether card‑holder protections (chargebacks) apply before buying. If a booking depends on refunds or strict travel dates, consider buying from sellers with explicit, verifiable refund policies and documented customer service channels.

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Overview & Key Metrics

Review count
21
Sources
trustpilot.com, Collected.reviews
Last updated
October 2025

What reviewers often mention

🎯

Service quality

Most reviews describe poor or unresponsive customer service, with frequent complaints about refund refusals, inconsistent fulfilment and sparse positive reports.

💰

Value for money

Numerous reviewers report being denied refunds or receiving vouchers they deem unusable; a small number mention successful discounted purchases.

⚡

User experience

A very small set of reviews detail user experience: one praises easy online discounts, another describes poor seating and visibility at an event.

🔧

Product quality

Several reviewers report invalid or missing tickets, broken links and poor seat allocations; no substantive positive product‑quality reports appear.

📞

Communication

Reviews frequently cite slow, absent or inconsistent communication, unanswered emails and changing information about bookings and refunds.

⭐

Overall experience

Overall sentiment in the reviews is predominantly negative, focused on refunds, lack of response and company insolvency claims; isolated positive accounts exist.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025

T
Toni Erholtz
trustpilot.com Sep 30, 2025

I did buy 4 VIP-tickets to PSG game 3.6.2023. After purchase they send me message, that all Vip are sold, but they give seats upper places and after g...

S
Sheetal Suvarna
trustpilot.com Sep 30, 2025

Horrible and disgraceful service - Horrible service with 365 tickets global, International borders are being closed and still no news or any response from...

R
Rehanuz Zaman
trustpilot.com Sep 30, 2025

Awful communication - I was due to fly to disneyland paris in June 2020 but with the Covid pandamic asked tickets 365 for a refund. I was informed they cannot give refunds...

S
Susan Muradova
trustpilot.com Sep 30, 2025

Disneyland tickets extension is required! - What a hell, why do not no response from 365tickets on...

a
anne robertson
trustpilot.com Sep 30, 2025

365 ticket money reclaim - i wanted to say that i am pursuing a refund with my debit card...

S
Swathi Srinivasan
trustpilot.com Sep 30, 2025

Really bad experience with 365 tickets. Purchased the tickets & the company went bust! Do not have the tickets as the link shared on email is throwing...

J
Jess
trustpilot.com Sep 30, 2025

Still no response, last response was on the 21st April and I have since sent 3 emails. Refuse to give any refunds even though the attraction was givin...

P
Peter Müller
trustpilot.com Sep 30, 2025

Tickets are now invalid, n...

B
Bren
trustpilot.com Sep 30, 2025

Avoid - Unethical company - I don't understand why companies like this, that are knowingly going to the wall, continue to take money from customers or provide dud vouchers that c...

R
Richard Rollon
trustpilot.com Sep 30, 2025

365tickets Goes Bust - Unfortunately, 365tickets has gone bust. It is always sad to see a company go to the wall (especially for the staff employed), but even sadder that th...

J
Jo Bowdidge
trustpilot.com Sep 30, 2025

DO NOT BUY FROM THESE - Disneyland Paris park tickets bought from 365 last year for a 3 day break in March this year. . Eurostar have given an extension for Travel...

K
Katie
trustpilot.com Sep 30, 2025

If I could give zero stars I would. Absolutely disgusting company, taking advantage of people in difficult times. My holiday has been cancelled to Ame...

M
Marc Hearne
trustpilot.com Sep 30, 2025

Poor customer services. Happy to take your money but not to refund it....

M
Megan
trustpilot.com Sep 30, 2025

Great customer service from the 365tickets team. Thank you for helping so efficiently during these...

C
Carly Cornwell
trustpilot.com Sep 30, 2025

Do not purchase tickets from 365tickets. - Purchased Disneyland California multi day tickets at the cost of just under £1000, that can not be used due to Disney being closed. 365 tickets have r...

W
Wendy Hitchcox
trustpilot.com Sep 30, 2025

DON'T BUY TICKETS!!!I have just paid out,my last 50.00 to buy a ticket for a 50th birthday treat,for my best friend,for a tour at the palace,and the p...

H
Hannah
trustpilot.com Sep 30, 2025

365 are refusing to give us a refund for tickets we purchased even through the theme park is closed and we can't travel. The T&Cs relating to Covid 19...

D
D
trustpilot.com Sep 30, 2025

Really disgraceful conduct. Never use again. They have really destroyed their reputation with their behaviour during...

S
Samantha
trustpilot.com Sep 30, 2025

No refunds for Covid-19 issues - I purchased tickets for Universal in California and have asked for a refund for obvious reasons (Covid-19)...they've said 'no' & offered a credit note...

J
John Mossop
trustpilot.com Sep 30, 2025

Warning! - Read the reviews i implore you not to purchase from this company. The outright refusal to give refunds on purchases that have no chance of coming to...

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Sources and methodology

This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.

About 365 Tickets

365 Tickets is an online ticket retailer that sold tickets for events, attractions, concerts and theme-park visits to consumers in the UK and internationally. The company operated as an intermediary between customers and event or attraction providers, offering online bookings, promotional offers and customer support related to ticket purchases. Consumers researching 365 Tickets reviews typically look for information about refund handling, ticket validity and post‑purchase communication.