Many reviewers mention quick fulfilment, keen pricing, and helpful phone support. Several describe personal contact from sales staff and dispatch the same day or the next. Another group reports orders being cancelled, refunds not paid, and strict restocking deductions. Multiple reviews also cite product failures and a hard-to-resolve warranty or RMA process.
Examples from available reviews (Sep 2012 – Mar 2026).
Ordered a Dell SSD and received fast delivery at the best price.
“item was shipped on Thursday and delivered by DPD on Friday.”
Kaya advised and created a package deal; item arrived next day and works.
“She even made a specific package deal and uploaded it to the website for me.”
They cancelled my order but have not refunded a £754 payment.
“SCAM - WONT REFUND £700 ORDER AFTER CANCELLATION”
Received a camera dead on arrival and was forced to pursue manufacturer RMAs.
“Purchased a ubiquity camera from them which was dead on arrival”
Reviewers often point to quick quotes, fast dispatch, and staff who go out of their way to fix problems. Others describe cancelled orders, incorrect items being sent, and refusals to replace goods or issue refunds. Many customers see reliable frontline help, while others are left with unresolved fulfilment problems.
Customers regularly mention competitive prices and deals that beat major marketplaces. Several reviews question the value when refunds are reduced, restocking fees are charged, or cancelled orders are not refunded. The price edge comes up often, but returns and refund handling sometimes weaken it.
Many reviewers describe an easy online ordering process and fast delivery with little waiting. Other accounts mention missing tracking emails and next-day deliveries that arrive late or not at all. For many, orders run smoothly; for others, visibility and updates fall short at times.
Many customers say items arrived in good condition and worked as expected. Several reviews describe major faults on arrival, failures soon after, and the need to chase manufacturer RMAs. Overall, reports show both dependable products and isolated but high-impact quality issues.
Numerous reviews praise proactive updates, help from named staff, and clear information about backorders. Some reviewers report weak communication, missing tracking details, and slow replies once problems start. Communication stands out as a strength for many, but becomes a key pain point for others.
Reviews split sharply between very positive experiences and serious complaint clusters. Happy customers focus on speed, pricing, and helpful staff. Negative accounts concentrate on cancellations, refunds that are not resolved, returns handling, and warranty issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (37) · resellerratings.com (15) · Quotes shortened · As of: March 2026
Screens arrived without stands and the company would not replace or compensate.
“wouldn't replace or compensate me with stands”
They consistently deliver ahead of schedule and provide helpful phone support.
“they always deliver ahead of schedule and are always helpful on the phone”
Paid for next-day shipping but experienced no communication and delayed delivery.
“paid extra for the next day shipping 48hours later NOTHING”
They refused an exchange, claiming the product was 'used' after placing a laptop inside.
“the act of placing my Laptop in the bag renders it a used product”
Regularly use them for PC parts; prices are good and delivery quick.
“the parts are always priced well and turn up really quickly”
Found company helpful with a delivery issue and provided great value speakers.
“Great service, Fast delivery and good value”
They helped manage a FedEx delivery error and provided great service.
“they were so helpful and offered to take over communications with FedEx”
Router arrived on next day delivery and was well priced.
“Needed a router on next day delivery, showed up right on time”
Fantastic customer service, last-minute shipping, and a refunded shipping charge.
“Fantastic customer service, last minute shipping and competitive prices..”
Paid for delivery but did not receive tracking details and had no replies.
“Still awaiting email from transparent-uk.com with tracking details.”
Item lost in post and company response times were slow.
“Be wary of this company!”
Found the cheapest price and received excellent customer service.
“Fantastic value cheapest price on the net”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Transparent Communications is a UK supplier of communications and IT equipment. It runs an online store and also serves business account customers. Product pages list technical specifications and include warranty references for the items shown. The site offers contact by email and business phone lines for pre-sales and account questions.