Customer feedback for Transparent Communications is mixed. Many reviewers highlight fast delivery, straightforward online ordering and helpful pre-sales support. At the same time, several customers report serious issues: cancelled orders without timely refunds, unresponsive follow-up on large refunds and cases of wrong or unsuitable items being supplied. If you are considering a purchase, check order confirmations, the returns and refund policy, and keep records of listings and communications. For high-value or mission-critical buys, consider contacting support before purchasing or using a payment method with buyer protection.
Examples from available reviews (Sep 2012 – Feb 2026).
Excellent service, good prices and next-day delivery.
“Excellent service, great prices and got the delivery out to us the next day”
They communicated well about an out-of-stock item and handled backorder professionally.
“I was really impressed with the comms from the company”
They cancelled my order but have not refunded a £754 payment.
“SCAM - WONT REFUND £700 ORDER AFTER CANCELLATION”
They sent the wrong monitor SKU and are refusing to fulfil it.
“I was sent a value range monitor with a different SKU.”
Many reviewers report fast, helpful pre-sales and post-sales support, while a notable subset report refused refunds and poor complaint handling.
Several customers praise competitive prices and good deals, but a few report cancelled low-price orders or pricing errors that harmed the purchase.
Multiple reviewers praise easy online ordering and prompt, often next-day delivery; some customers experienced delayed or missing expedited shipments.
Many buyers say products arrive well packaged and perform as expected, whereas others received wrong models or items unsuitable for specific needs.
Positive accounts note proactive emails and helpful advisers; negative accounts describe unresponsiveness and lack of shipping or refund updates.
Overall experiences diverge: many customers are satisfied with delivery and service, while a significant group report unresolved refunds and returns issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (37) · resellerratings.com (15) · Quotes shortened · As of: February 2026
Screens arrived without stands and the company would not replace or compensate.
“wouldn't replace or compensate me with stands”
They consistently deliver ahead of schedule and provide helpful phone support.
“they always deliver ahead of schedule and are always helpful on the phone”
Paid for next-day shipping but experienced no communication and delayed delivery.
“paid extra for the next day shipping 48hours later NOTHING”
They refused an exchange, claiming the product was 'used' after placing a laptop inside.
“the act of placing my Laptop in the bag renders it a used product”
Regularly use them for PC parts; prices are good and delivery quick.
“the parts are always priced well and turn up really quickly”
Found company helpful with a delivery issue and provided great value speakers.
“Great service, Fast delivery and good value”
They helped manage a FedEx delivery error and provided great service.
“they were so helpful and offered to take over communications with FedEx”
Router arrived on next day delivery and was well priced.
“Needed a router on next day delivery, showed up right on time”
Fantastic customer service, last-minute shipping, and a refunded shipping charge.
“Fantastic customer service, last minute shipping and competitive prices..”
Paid for delivery but did not receive tracking details and had no replies.
“Still awaiting email from transparent-uk.com with tracking details.”
Item lost in post and company response times were slow.
“Be wary of this company!”
Found the cheapest price and received excellent customer service.
“Fantastic value cheapest price on the net”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Transparent Communications is a UK-based online retailer and distributor of electronic hardware and accessories. The company supplies a range of IT and consumer electronics through an e-commerce channel, with services commonly including online ordering, delivery options and customer support. People researching reviews typically look for information about delivery performance, returns and warranty handling, pricing and pre-sales advice.