Reviews focus on repeated outages and ongoing billing disputes. Many customers mention long waits to reach support and engineers who do not show up. A few reviews praise helpful staff and stable speeds. Overall, the feedback centres more on day-to-day failures than on product strengths.
Examples from available reviews (Nov 2021 – Feb 2026).
They continued to take payments after my mother's death and failed to refund.
“still no payment.”
Migration issue left me without broadband for eleven days with little action.
“I am now on my 11th day without their broadband”
Helpful and clear customer service resolved my bill query immediately.
“got through straightaway to Mxolisi , a lovely man in S Africa!”
Excellent WiFi coverage in most rooms and consistent speeds above 60 Mbps.
“It has never gone below 60 Mbps, with four devices connected (one is a Smart TV).”
Reviews describe long outages and repeated dropouts during account transfers and router swaps. Several people report missed engineer visits, leaving households without internet for days or weeks. A number of reviews link faulty hardware to the loss of service.
Customers report surprise charges, billing after closure, and sudden price rises. Reviews mention a stated exit fee and several cases of overcharging or fees they say were not authorised. Few reviewers defend the pricing, and positive comments on value are rare.
Many reviewers say transfers and migrations led to long downtime with weak follow-up. Several people describe difficulty cancelling and continued billing after moving to another provider. A small share of reviews reports billing questions being resolved quickly and effectively.
Complaints mention router upgrades and hardware charges that happened alongside service loss. Some reviewers report slower speeds after contract changes or renewals. One reviewer notes consistent speeds above 60 Mbps, but that positive point appears only once.
Most reviews mention long waits on hold, busy phone lines, and slow or missing replies to emails and cancellation requests. Several accounts describe unhelpful or rude exchanges and no confirmation when changes were made. One review praises a named agent for fast resolution, but this is unusual.
Feedback leans heavily negative, with repeated operational breakdowns and billing disputes. A small number of high-rating reviews point to good support or reliable speeds, standing out against the wider run of complaints. Overall, the comments suggest service quality varies widely between accounts.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (24) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Poor connection and inconsistent charging led to incorrect three‑month charge.
“I was charged $270 for three months”
Cannot reach customer service and worried about a concerning text.
“I can’t speak to anyone because the lines are always busy.”
Broadband speed reduced significantly after renewal and billing errors occurred.
“the broadband speed reduced significantly”
They overcharged my monthly bill and phone wait times were excessive.
“today they charge me£52.40 for my broadband for this month bill instead of £23 a month”
A friend recommended the Origin brand website to me, but I did not believe it until I bought the 67 Mbps (Origin Max Fiber).
The coverage of this WIFI is excellent. I get the best signal strength in the kitchen, bathroom, and main bedroom. But I get the worst in the guest room and living room. That's still not bad, considering how many walls there are. The speed is also superb. It has never gone below 60 Mbps, with four devices connected (one is a Smart TV).
Now I have the fastest connection in my neighborhood. I'm a satisfied customer and
I honestly recommend this website it.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Origin Broadband is a UK internet service provider offering home broadband and phone packages to residential customers. It runs customer accounts, billing, and support for installations and fault fixes. Origin Broadband supplies hardware such as routers and handles service migrations and engineer bookings. Customers can check plans, prices, and account details on the website and contact support by phone.