Many customers describe quick, straightforward online ordering and fast delivery when purchases go smoothly. Staff often get praise for friendly, knowledgeable phone support. Another set of reviews describes delayed, cancelled, or missing orders and trouble securing refunds. Ratings split clearly between strong recommendations and serious service problems.
Examples from available reviews (Nov 2021 – Feb 2026).
Easy to find desired product and smooth process.
“Easy to find what i wanted”
Phone delivered within 24 hours; well packaged and good price.
“Phone ordered one day and delivered less than 24 hours later.”
Phone never arrived despite repeated promises; order cancelled.
“Order cancelled. Awful experience.”
Received device with recurring boot-loop faults and poor support.
“sent back to me claiming there was "no fault found.”
Many reviews point to fast processing, frequent next-day dispatch, and phone staff who fixed problems. Others describe repeated breakdowns: orders that never arrived, cancellations after long waits, and drawn-out refund disputes. Positive experiences show up often, while service failures appear across multiple one-star and low-star reviews.
Many reviewers recommend buying because of competitive contract deals and attractive phone prices. Several positive comments tie low prices to quick delivery and easy upgrades. A smaller set of low-rated reviews says value dropped when orders failed or replacements did not arrive.
Many comments mention an easy website, a simple checkout, and clear order updates during delivery. Several negative reviews describe confusing dispatch messages, missed courier collections, and inconsistent contact after ordering. Praise for usability is common, while delivery-related confusion shows up repeatedly in low-rated reviews.
Many buyers say their devices worked well on arrival. A smaller but noticeable group reports faulty handsets, recurring boot-loop problems, and poor handling of repairs or replacements. Quality complaints appear less often than positive device feedback, but they align with the lowest ratings.
Many reviews highlight quick responses, professional phone support, and regular order updates. Others report conflicting tracking details, missed callbacks, and undisclosed device origins that led to complaints. Communication positives appear frequently, while the breakdowns cluster in one-star reviews.
Many customers describe smooth purchases, fast delivery, and helpful staff, and they give high scores. A significant counterbalance describes orders left unresolved, cancellations, and weak aftercare that drove very low ratings. Reviews show a clear split between repeat positive experiences and a distinct minority of serious service failures.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Trustpilot (20) · Reviews (18) · Reviews (1) · Quotes shortened · As of: February 2026
Easy, no-hassle process; reviewer satisfied.
“So easy and no hassle perfect thanks”
Easy to find desired product and smooth process.
“Easy to find what i wanted”
The process was easy and straightforward.
“Easy process.”
Smooth, positive experience from start to finish.
“Smooth sailing from start to finish.”
Simple, seamless process and prompt delivery.
“Seamless process and delivery.”
Fast process; easy website and regular order updates.
“and your kept up to date with the order”
Staff called to resolve name confusion and ensured delivery.
“All was resolved in time for next time delivery.”
Smooth upgrade, helpful setup, and next-day device delivery.
“received device next day”
Service was great, fast and very friendly.
“Great , fast and very friendly”
Repeat customer; next-day delivery and helpful phone support.
“It was delivered the next day.”
Service was very efficient and quick.
“Very efficient and quick service”
Found best deal, two-year contract and quick delivery.
“They are also very quick with delivery.”
Experienced customer service problems and delayed deliveries.
“Once the order is placed they don't care!”
Quick, easy ordering with great deals; highly recommended.
“Highly recommended!”
Easy ordering and fast delivery.
“Easy to order and fast delivery”
Good communication, fast delivery, and attractive deals.
“Communication was good and quick”
Regularly offers good phone contract deals.
“I've used them before and they always have good offers on phone contracts”
Provided great service and competitive price.
“Great service, and price”
Received a fast delivery and great item.
“Fast and great item”
Faulty phone returned but no replacement provided.
“Faulty handset not replaced.”
Staff were consistently available to answer questions.
“They were always available to answer my questions.”
Professional conduct inspired customer confidence.
“They inspired confidence through their professionalism.”
Professional conduct inspired customer confidence.
“They inspired confidence through their professionalism.”
Has not received the ordered phone yet, appalling service.
“Not had my phone yet”
Helpful human service and great prices; very positive experience.
“Great prices and excellent service.”
Order delayed and cancelled after a month without receiving phone.
“I am still without the device.”
Phone never arrived despite repeated promises; order cancelled.
“Order cancelled. Awful experience.”
States Mobile Phone Direct is doing well.
“Mobile phone direct doing well”
Reviewer praises the company's excellent service.
“They are excellent service”
Phone arrived two days earlier than expected.
“Phone arrived 2 days early!”
Praises customer service and would give ten stars if possible.
“if i could give 10 stars, i would”
Phone delivered within 24 hours; well packaged and good price.
“Phone ordered one day and delivered less than 24 hours later.”
Consistently quick, simple and great service.
“Always quick simple and great”
Cancellation and conflicting dispatch notices caused considerable confusion.
“DPD now reports the order as delivered, which is inaccurate.”
Staff were helpful and efficient.
“Helpful and efficient”
Staff were knowledgeable and helped with network provider checks.
“Would highly recommend as they were so knowledgable and helpful.”
Easy process and next-day delivery for chosen phone and tariff.
“Phone and tariff I wanted with phone delivered the following day.”
Completed O2 upgrade at competitive rates with fast delivery.
“Fast service and delivery.”
Multiple communication failures and missed collections caused inconvenience.
“Overall I believe ID have failed me in every single way.”
Friendly staff quickly resolved our needs and answered questions.
“Friendly staff, quick to sort what we needed and helpful with questions we asked”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Mobile Phones Direct is a UK retailer focused on mobile phones, SIM contracts, and related accessories. It runs an online shop with product pages showing specifications and network compatibility for major smartphone models. Customers can reach the sales and support team by phone or email to check tariffs and ask technical questions. The website also sets out delivery options and returns details so buyers can compare deals and plan purchases.