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We Collect & Analyse Reviews

Mobile Phones Direct
Experiences & Reviews

Mobile Phones Direct is a UK online retailer that sells mobile handsets, SIM plans and related accessories. The site offers online ordering and delivery options and provides customer support for tariff transfers and device setup. Consumers often consult reviews to check delivery reliability, customer service responsiveness and price competitiveness when buying from this retailer.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 76%
Latest Review 15d
Overall Rating
4.0

Our Analysis

🎯

Service quality

Many reviewers report fast deliveries and helpful staff; a smaller but visible group describe unfulfilled orders, long waits and delivery failures.

Share
32%
Strong
💰

Value for money

A handful of reviews call out competitive pricing and good deals; the sample mentioning value is small, so conclusions are tentative.

Share
6%
Mixed
⚡

User experience

Customers commonly describe the website and ordering process as simple and quick; staff guidance on network changes was also praised.

Share
13%
Strong
🔧

Product quality

Few reviewers mention device performance or packaging positively (camera, memory, packaging); the number of comments is limited.

Share
3%
Mixed
📞

Communication

Several complaints focus on poor order updates, confusing DPD notifications and slow or inconsistent responses; a minority report helpful, prompt replies.

Share
11%
Weak
⭐

Overall experience

Most reviewers describe satisfactory end-to-end experiences with quick delivery and helpful staff; some report cancellations, missing deliveries and poor updates.

Share
34%
Strong

View all 21 public customer reviews – filtered by relevance →

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

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Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Filter by Source

Showing all 21 reviews

All Customer Reviews

Sources: External Source (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025

T
Tricia Bunn
External Source Oct 02, 2025

Appalling

Appalling Not h...

M
Mrs Minnie Riley
External Source Oct 02, 2025

Great prices and excellent service

Great prices and excellent service. I chose to speak to a human to order my phone and it was so refreshing to have such good...

L
Lauren
External Source Oct 02, 2025

A month with no phone

I ordered a phone on September 9th. It is October 2nd, I am still without the device. This extremely incompetent company promised me an order they cou...

L
Lewis
External Source Oct 02, 2025

Order never arrived - would not recommend

After purchasing the new Iphone 17 Pro Max, I was told the phone would be dispatched for next day delivery. After a few days of hearing nothing, I rec...

M
Mollikshahin ahmed
External Source Oct 02, 2025

Mobile phone direct doing well

Mobile phone di...

S
Sarah
External Source Oct 01, 2025

They are excellent service

...

D
Dotty
External Source Oct 01, 2025

Phone arrived 2 days early!

...

V
VENOM VOID
External Source Oct 01, 2025

Abserlutly amazing, 10 sgars from me

Grate and easy to undeestand, grate custemer service, and woild highly recomend this cump...

p
pamela grundy
External Source Oct 01, 2025

Phone ordered one day and delivered…

Phone ordered one day and delivered less than 24 hours later. Goods well packag...

D
Danielle
External Source Oct 01, 2025

Always quick simple and great

...

A
Arron
External Source Oct 01, 2025

I made an order that was supposed to be…

Regarding order [Order Number], originally scheduled for dispatch and delivery on September 25th, the order was not dispatched, leading to its cancell...

M
Mrs Mclean
External Source Oct 01, 2025

Helpful and efficient

...

Z
Zoe Tite
External Source Oct 01, 2025

My first time using Mobile Phones Direct…

My first time using Mobile Phones Direct - became aware of them through a Martin Lewis newsletter. Would highly recommend as they were so knowledgable...

L
Laurence Smith
External Source Sep 30, 2025

Easy process

Easy process. Phone and tariff I wanted...

W
Will
External Source Sep 30, 2025

Simple, fast, low cost

Easy to select phone and complete o2 upgrade, at a much more c...

L
Liam
External Source Sep 30, 2025

Terrible Communication/ Planning

Purchased Iphone 17 Pro on an O2 contract. I got an email 2 days after my order saying it hadn’t been shipped because they needed my ID. I sent that o...

M
Marilyn
External Source Sep 30, 2025

Friendly staff

Friendly staff, quick to sort what we ne...

M
MRSDEBORAHLYNN
External Source Sep 30, 2025

Excellent friendly very helpful

Excellent frien...

C
Courts123
External Source Sep 30, 2025

Great experience with this company

Great company I can’t fault them easy application for my contract ..f...

G
GARY NARDONI
External Source Sep 30, 2025

Friendly service

...

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Conclusion

Reviews show a clear split: many customers praise quick delivery, friendly staff and an easy ordering process, while a smaller but significant group report serious delivery and communication failures. Multiple positive reviews cite next‑day delivery and helpful telephone support; several negative reviews describe long waits, cancelled orders and confusing courier notifications. Communication with couriers (DPD) and stock/dispatch information are recurring points of failure in complaints. If you consider buying, check stock and delivery terms, keep order confirmations and monitor courier messages closely to reduce risk.