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DirectSave Telecom
Reviews & Experiences

Reviews for DirectSave Telecom show a clear split between customers who praise friendly, efficient sales and renewal interactions and those who experience unreliable broadband and poor problem resolution. Several reviews repeatedly mention individual agents by name for helpful service, while others document frequent disconnects, buffering and difficulties joining calls. Billing and contract handling appears in negative reports, including disputes over exit fees and debt collection letters. Prospective customers should confirm contract terms, ask about engineer visit charges and run independent speed checks in their area before committing.

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Overview & Key Metrics

Review count
21
Sources
trustpilot.com, Collected.reviews
Last updated
October 2025

What reviewers often mention

🎯

Service quality

Many reviews praise polite, helpful agents during sales and renewals, while several report unhelpful or rude support when problems occur.

💰

Value for money

Some customers report competitive prices or deals; others say speeds and service do not match the price and mention exit or unexpected charges.

⚡

User experience

Onboarding and renewals are often described as easy, but multiple users report frequent dropouts and slow connections that disrupt work.

🔧

Product quality

Predominantly negative remarks about broadband reliability: recurring disconnects, buffering and low speeds; only a few accounts of stable, fast service.

📞

Communication

Many customers name helpful staff (several mention Kerry/Julie), yet a notable group reports unanswered emails, rude responses and poor follow-up.

⭐

Overall experience

Overall impressions split: a number of long-term satisfied customers contrast with several reports of outages, billing disputes and support failures.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025

H
Hazel Simpson
trustpilot.com Sep 30, 2025

Kerry was very helpful, friendly and informa...

L
Louis Hone
trustpilot.com Sep 30, 2025

We live in a newbuild in cornwall. The Internet is awful. Contestantly crashes and cuts out. It is most days that we find ourselv...

T
Tara
trustpilot.com Sep 30, 2025

very helpful, frien...

A
Andrew Jiggins
trustpilot.com Sep 30, 2025

Very polite and understanding and kind J...

D
Daniel Ford
trustpilot.com Sep 30, 2025

Fast, reliable with excellent customer service. - Ordered my broadband today and I requested for it to be activated asap. The advisor Sam was brilliant, very friendly and knowledgeable. I'll recieve m...

T
Tammy Chaplyn
trustpilot.com Sep 30, 2025

Very helpful explanation of the problem…

D
David Allen
trustpilot.com Sep 30, 2025

Easy renewal - Helpful, co-opera...

K
Kamila Clark
trustpilot.com Sep 30, 2025

AVOID AT ALL COSTS - At the start of this year I complained about problems with my internet which resulted in them sending out a new router, after I got the new router sti...

S
STEVEN POWDRILL
trustpilot.com Sep 30, 2025

very good customer service staff very good at...

L
Leandro
trustpilot.com Sep 30, 2025

Kerry was really friendly and helpful - Kerry was really f...

S
Sheridan Wilkin
trustpilot.com Sep 30, 2025

The customer service was amazing. Helped me out without hesitation. Gave me a good deal. I spoke to wome...

D
David Lyon
trustpilot.com Sep 30, 2025

DIRECT SAVE - I had a great conversation with Kerry she managed to get me a great deal and...

S
Sumit Agarwal
trustpilot.com Sep 30, 2025

Worst Broadband… Every other day Internet speed problem. Please let me know...

L
Lesley Bowden
trustpilot.com Sep 30, 2025

Quick response and excellent sales person - It was great to get through on the phone quickly and the sales person that I dealt with was fantastic...

C
Cristina Scutariu
trustpilot.com Sep 30, 2025

Julie nr.1 !! - The person that helped me is Julie at the sales broadband department and she is a kind and friendly person that had the patience to answer all my ques...

T
Tally
trustpilot.com Sep 30, 2025

I've been with DirectSave for years would never move to another company, i always recommend them to anyone asking which company is best in this area....

o
ola dann
trustpilot.com Sep 30, 2025

Chelsie Golding - For the first time in a decade, I made the decision to switch broadband providers due to a move to a new property in a newly developed estate. I was u...

L
Leslie
trustpilot.com Sep 30, 2025

Service has been terrible. I cannot even join a google meet without it lagging and connection being inconsistent on every meet, this is with on...

C
Charlie
trustpilot.com Sep 30, 2025

Worst internet company i have come across.. My father passed away so i took over the tenancy they told me i...

B
Ben Knowles
trustpilot.com Sep 30, 2025

Job done, always nice and easy - Have been speaking to multiple agents over the years and over the last week in order to dis...

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Sources and methodology

This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.

About DirectSave Telecom

DirectSave Telecom is a UK consumer broadband and telecom reseller that offers home internet packages and router provisioning. Customers typically contact the company by phone and email for sales, activation and support. This summary helps people searching reviews for reliability, customer service and billing experiences with DirectSave Telecom.