Reviews Analysed
21
We Collect & Analyse Reviews
DirectSave Telecom
Experiences & Reviews
DirectSave Telecom is a UK consumer broadband and telecom reseller that offers home internet packages and router provisioning. Customers typically contact the company by phone and email for sales, activation and support. This summary helps people searching reviews for reliability, customer service and billing experiences with DirectSave Telecom.
Overview & Key Metrics
Positive Sentiment
71%
Latest Review
13d
Overall Rating
3.7
Our Analysis
🎯
Service quality
Many reviews praise polite, helpful agents during sales and renewals, while several report unhelpful or rude support when problems occur.
Share
Mixed
24%
💰
Value for money
Some customers report competitive prices or deals; others say speeds and service do not match the price and mention exit or unexpected charges.
Share
Mixed
8%
⚡
User experience
Onboarding and renewals are often described as easy, but multiple users report frequent dropouts and slow connections that disrupt work.
Share
Mixed
11%
🔧
Product quality
Predominantly negative remarks about broadband reliability: recurring disconnects, buffering and low speeds; only a few accounts of stable, fast service.
Share
Weak
8%
📞
Communication
Many customers name helpful staff (several mention Kerry/Julie), yet a notable group reports unanswered emails, rude responses and poor follow-up.
Share
Mixed
24%
⭐
Overall experience
Overall impressions split: a number of long-term satisfied customers contrast with several reports of outages, billing disputes and support failures.
Share
Mixed
26%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
Fast, reliable with excellent customer service.
"Ordered my broadband today and I requested for it to be activated asap. The advisor Sam was brilliant, very friendly and knowledgeable. I'll recieve m..."
Daniel Ford
Trustpilot
Sep 30, 2025
Featured for: Positive: product, service, value
AVOID AT ALL COSTS
"At the start of this year I complained about problems with my internet which resulted in them sending out a new router, after I got the new router sti..."
Kamila Clark
Trustpilot
Sep 30, 2025
Featured for: Detailed negative: outages and support
Chelsie Golding
"For the first time in a decade, I made the decision to switch broadband providers due to a move to a new property in a newly developed estate. I was u..."
ola dann
Trustpilot
Sep 30, 2025
Featured for: Negative: speed, billing, debt collection
Kerry was very helpful
"Kerry was very helpful, friendly and informa..."
Hazel Simpson
Trustpilot
Sep 30, 2025
Featured for: Positive: helpful agent, easy transition
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
H
Hazel Simpson
trustpilot.com
Sep 30, 2025
Kerry was very helpful
Kerry was very helpful, friendly and informa...
L
Louis Hone
trustpilot.com
Sep 30, 2025
We live in a newbuild in cornwall
We live in a newbuild in cornwall. The Internet is awful. Contestantly crashes and cuts out. It is most days that we find ourselv...
T
Tara
trustpilot.com
Sep 30, 2025
very helpful
very helpful, frien...
A
Andrew Jiggins
trustpilot.com
Sep 30, 2025
Very polite and understanding and kind…
Very polite and understanding and kind J...
D
Daniel Ford
trustpilot.com
Sep 30, 2025
Fast, reliable with excellent customer service.
Ordered my broadband today and I requested for it to be activated asap. The advisor Sam was brilliant, very friendly and knowledgeable. I'll recieve m...
T
Tammy Chaplyn
trustpilot.com
Sep 30, 2025
Very helpful explanation of the problem…
Very helpful explanation of...
D
David Allen
trustpilot.com
Sep 30, 2025
Easy renewal
Helpful, co-opera...
K
Kamila Clark
trustpilot.com
Sep 30, 2025
AVOID AT ALL COSTS
At the start of this year I complained about problems with my internet which resulted in them sending out a new router, after I got the new router sti...
S
STEVEN POWDRILL
trustpilot.com
Sep 30, 2025
very good customer service staff very…
very good customer service staff very good at...
L
Leandro
trustpilot.com
Sep 30, 2025
Kerry was really friendly and helpful
Kerry was really f...
S
Sheridan Wilkin
trustpilot.com
Sep 30, 2025
The customer service was amazing
The customer service was amazing. Helped me out without hesitation. Gave me a good deal. I spoke to wome...
D
David Lyon
trustpilot.com
Sep 30, 2025
DIRECT SAVE
I had a great conversation with Kerry she managed to get me a great deal and...
S
Sumit Agarwal
trustpilot.com
Sep 30, 2025
Worst Broadband…
Worst Broadband… Every other day Internet speed problem. Please let me know...
L
Lesley Bowden
trustpilot.com
Sep 30, 2025
Quick response and excellent sales person
It was great to get through on the phone quickly and the sales person that I dealt with was fantastic...
C
Cristina Scutariu
trustpilot.com
Sep 30, 2025
Julie nr.1 !!
The person that helped me is Julie at the sales broadband department and she is a kind and friendly person that had the patience to answer all my ques...
T
Tally
trustpilot.com
Sep 30, 2025
I've been with DirectSave for years…
I've been with DirectSave for years would never move to another company, i always recommend them to anyone asking which company is best in this area....
o
ola dann
trustpilot.com
Sep 30, 2025
Chelsie Golding
For the first time in a decade, I made the decision to switch broadband providers due to a move to a new property in a newly developed estate. I was u...
L
Leslie
trustpilot.com
Sep 30, 2025
Service has been terrible
Service has been terrible. I cannot even join a google meet without it lagging and connection being inconsistent on every meet, this is with on...
C
Charlie
trustpilot.com
Sep 30, 2025
Worst internet company i have come…
Worst internet company i have come across.. My father passed away so i took over the tenancy they told me i...
B
Ben Knowles
trustpilot.com
Sep 30, 2025
Job done, always nice and easy
Have been speaking to multiple agents over the years and over the last week in order to dis...
Conclusion
Reviews for DirectSave Telecom show a clear split between customers who praise friendly, efficient sales and renewal interactions and those who experience unreliable broadband and poor problem resolution. Several reviews repeatedly mention individual agents by name for helpful service, while others document frequent disconnects, buffering and difficulties joining calls. Billing and contract handling appears in negative reports, including disputes over exit fees and debt collection letters. Prospective customers should confirm contract terms, ask about engineer visit charges and run independent speed checks in their area before committing.