Reviews paint a stark split: some buyers get competitive prices and on-time delivery, while others hit serious problems after purchase. Positive comments point to low prices and smooth fulfilment when orders go through. Negative reports focus on support teams that cannot be reached and phones that need repair. Overall, customers describe sharply different outcomes.
Examples from available reviews (Dec 2021 – Mar 2026).
Fabulous new phone purchased for a lower price than elsewhere.
“Fabulous new phone and much cheaper than I found elsewhere.”
Phone arrived on time, well packaged, easy to order and worked well.
“Phone arrived when they said it would”
Could not contact company and phone won't charge, leaving issue unresolved.
“can’t use the phone as it won’t charge and unable to talk to anybody”
Refurbished iPhone had many faults and company did not resolve them.
“the phone is pretty much incapable of being fit for purpose”
Several reviewers praise on-time delivery, correct packaging, and easy fulfilment. Others describe cancelled orders, prices not being honoured, and impacts from credit checks. Experiences range from smooth delivery to disputes that never get resolved.
Many top-rated reviews highlight lower prices than other sellers and recommend specific deals. These comments cover both new models and mid-range phones. Among positive purchase stories, value comes up repeatedly.
Some reviewers describe website hurdles such as items not adding to the basket and prompts that stopped them from checking out. Others report a smooth checkout and phones that worked on arrival. The online buying experience varies widely between users.
Some customers report serious handset faults, including phones that will not charge and refurbished devices described as not fit for purpose. A smaller group mentions weak battery life and more than one faulty unit. These issues often go along with failed attempts to resolve them under warranty.
Many reviews mention emails, voicemails, and calls going unanswered when customers asked for help. Several say warranty claims and fault reports got no reply. A minority report satisfactory communication before buying.
Reviews split between positive purchases, praised for good prices and quick delivery, and negative experiences driven by faults and missing after-sales support. That contrast leaves an overall picture that feels polarized. Low ratings mainly stem from unresolved technical or service problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Website requires username and password, raising access and trust concerns.
“says i need username n password lol not sure how trusted that is”
Fabulous new phone purchased for a lower price than elsewhere.
“Fabulous new phone and much cheaper than I found elsewhere.”
Impressed with service, good price, fast delivery and communications.
“Excellent service, fast delivery and communications.”
Impressed and recommending after a positive purchasing experience.
“I'm impressed.”
Phone arrived on time, well packaged, easy to order and worked well.
“Phone arrived when they said it would”
Found the cheapest deal for a mid-range Samsung and recommend seller.
“Cheapest deal on the web for the mid-range Samsung mobile!”
Could not contact company and phone won't charge, leaving issue unresolved.
“can’t use the phone as it won’t charge and unable to talk to anybody”
Previously good service, but saddened to find the company has entered liquidation.
“Everything has been fine, straightforward communication.”
Couldn't contact company about a faulty phone and now company appears liquidated.
“Unable to get in touch with company when our phone went wrong!”
Customer service ignored multiple emails and voicemails despite warranty.
“I've sent 3 emails and left 2 voicemails and still no response received.”
Staff did not respond to calls, emails, or letters about faulty handset.
“I have been trying to get a response from a member of Chitter Chatter now for over 2 months.”
Unable to add items to basket across devices and received no responses.
“Everytime I add something to the basket it never registers.”
Battery life is poor on Samsung S10e, requiring daily charging.
“Battery life Samsung galaxy S10e rubbish, charging daily”
Reviewer strongly advises against using this company.
“Horrendous Highly recommended you don't use this company”
Refurbished iPhone had many faults and company did not resolve them.
“the phone is pretty much incapable of being fit for purpose”
Order cancelled because company would not honour the price, leaving credit search on report.
“Order SIM, then cancelled as they refused to honour the price.”
Bought three faulty phones and the company failed to respond or honour warranty.
“I have been trying to get a response from chitter chatter customer service for nearly 6 months now.”
Delivery was a little slow but overall satisfied and would buy again.
“Delivery was a little slow but OK.”
Could not complete order on website and received no responses.
“Unable to complete order on website”
Company won't answer phone or emails, leaving reviewer stuck with a contract.
“Won't answer phone or emails stuck iwith unwanted contract.”
Disappointed by customer service and unable to complete purchase online.
“Hugely disappointed in their customer service”
Well, man...I can't tell you much. Needless to say this phone has been a game changer for me. The Verizon network is damn fast and I have had zero problems with them so far. I have actually replaced my old carrier with this one. I have been using Verizon for some time now with my iPhone 5S and really liked their network and service, but since the launch of Google Pixel 6 Pro, I felt the urge to upgrade and leave AT&T behind. This is my first Android phone and it is simply amazing. Besides, the store is epic in all it’s undertakings. I recommend the store.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Chitter Chatter runs a UK e-commerce site that sells mobile phones, accessories, and mobile service plans. Listings show specs, prices, and images for each phone model. Customers can buy through online checkout and choose delivery options across the UK. The site shares warranty and returns details and lists email and phone contacts for questions. Product pages usually include model numbers, compatibility notes, and charging specs to help buyers choose.