Reviews Analysed
21
We Collect & Analyse Reviews
Chitter Chatter
Experiences & Reviews
Chitter Chatter is an online retailer operating in the UK mobile market that lists and sells new and refurbished handsets and mobile deals. Consumers searching reviews typically look for information on pricing, delivery, warranty handling and customer support. This summary focuses on observed customer reports and common topics to help readers evaluate recent service, product and post-sale experience.
Overview & Key Metrics
Positive Sentiment
43%
Latest Review
18d
Overall Rating
2.5
Our Analysis
🎯
Service quality
Some customers praise prompt delivery and helpful staff, but a larger number report unresolved faults and poor post‑sale handling when problems arise.
Share
Weak
17%
💰
Value for money
A few buyers highlight cheaper prices and good deals; a small set of reviews describe pricing disagreements or cancelled/changed offers.
Share
Mixed
5%
⚡
User experience
Several reviewers report easy ordering and working phones, while many others report website checkout errors, purchase problems and device performance issues.
Share
Mixed
18%
🔧
Product quality
There are reports of satisfactory new devices and good value mid‑range phones, but multiple complaints detail faulty refurbished units, battery and charging failures.
Share
Mixed
14%
📞
Communication
Numerous reviewers report unanswered emails, voicemail and phone calls and lack of warranty support; a minority describe clear, prompt communications.
Share
Weak
17%
⭐
Overall experience
Some customers describe positive purchases and timely delivery; however many reviews recount unresolved faults, support silence and concerns about refunds.
Share
Weak
28%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
Chitter Chatter - zero silence when something goes wrong with your device
"I have been trying to get a response from chitter chatter customer service for nearly 6 months now. I started by calling and leaving message after mes..."
Aykay
Trustpilot
Sep 30, 2025
Featured for: Multiple product and support failures
I am very impressed with the whole…
"I am very impressed with the whole service. I got a top phone at a fantastic price..."
Jessica Whitehead
Trustpilot
Sep 30, 2025
Featured for: Positive: service, price, delivery
Battery life Samsung galaxy S10e rubbish, charging daily
"I've order a Samsung S10e phone, but ever since I've purchased the phone the battery is awful. I was charging it everyday when I first got the phone n..."
RosiePosie
Trustpilot
Sep 30, 2025
Featured for: Product fault but otherwise positive
Terrible refurbished phone
"I bought an refurbished “as new” iPhone 11 10 months ago and have had continued issues with my phone. Battery health being low for an “as new” descrip..."
Francesca Watson
Trustpilot
Sep 30, 2025
Featured for: Detailed negative: faults and silence
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
A
Ash Jarrett
trustpilot.com
Sep 30, 2025
Try to access the website says i need…
Try to access the website says i need username n password lol not sure how trusted that is But if chi...
N
Nicole M.
trustpilot.com
Sep 30, 2025
Fabulous new phone and much cheaper…
Fabulous new phone and much c...
J
Jessica Whitehead
trustpilot.com
Sep 30, 2025
I am very impressed with the whole…
I am very impressed with the whole service. I got a top phone at a fantastic price...
I
Isaac Faulkner
trustpilot.com
Sep 30, 2025
Recommended through MoneyExpert
Recommended through MoneyExpert. Never heard of them be...
M
Maisie Leach
trustpilot.com
Sep 30, 2025
Phone arrived when they said it would
Phone arrived when they said it would, easy to o...
A
Aimee Freeman
trustpilot.com
Sep 30, 2025
Cheapest deal on the web for the…
Cheapest deal on the web for the mid-range Samsung m...
H
Hannah Leigh
trustpilot.com
Sep 30, 2025
Dreadful!
I finally have some answers after coming into trust pilot and confirm my suspicions about liquidation. Have sent email after email, rang and left mess...
L
Lana Phillips
trustpilot.com
Sep 30, 2025
Sad to find out, that they've gone into liquidation.…
I had my phone with Chitter Chatter nearly 2yrs ago. Everything has been fine, straightforward communication. So I've just been to look on the website...
C
CJ
trustpilot.com
Sep 30, 2025
Unable to get in touch with company…
Unable to get in touch with company when our phone went wrong! Appears t...
S
ScottB
trustpilot.com
Sep 30, 2025
So called 'Customer Service' ignoring emails
IPhone has developed a couple of faults and have raised this via the so called 'Customer Service' email address. Expectation was that as the phone is...
Y
Yvonne
trustpilot.com
Sep 30, 2025
Disgraceful
Avoid using "Chitter Chatter" unless you are prepared to throw your hard-earned cash away¡ I have been trying to get a response from a member of Chitt...
A
Alex Connell
trustpilot.com
Sep 30, 2025
Can't purchase anything!
Can't seem to actually buy anything. Everytime I add something to the basket it never registers. Have tried different products. Also tried on my phone...
R
RosiePosie
trustpilot.com
Sep 30, 2025
Battery life Samsung galaxy S10e rubbish, charging daily
I've order a Samsung S10e phone, but ever since I've purchased the phone the battery is awful. I was charging it everyday when I first got the phone n...
D
Duff
trustpilot.com
Sep 30, 2025
Horrendous
Horrendous Highly recommende...
F
Francesca Watson
trustpilot.com
Sep 30, 2025
Terrible refurbished phone
I bought an refurbished “as new” iPhone 11 10 months ago and have had continued issues with my phone. Battery health being low for an “as new” descrip...
S
SL
trustpilot.com
Sep 30, 2025
Very Poor Company
Very poor company. Order SIM, then cancelled as they refused to honour the price. Not worth i...
A
Aykay
trustpilot.com
Sep 30, 2025
Chitter Chatter - zero silence when something goes wrong with your device
I have been trying to get a response from chitter chatter customer service for nearly 6 months now. I started by calling and leaving message after mes...
C
Chris
trustpilot.com
Sep 30, 2025
Delivery not fast but would use again
Delivery was a little slow but OK. Otherwi...
m
mark salvona
trustpilot.com
Sep 30, 2025
Unable to complete order on website
Unable to complete order on website as per other reviews I have call...
P
POWER WALA
trustpilot.com
Sep 30, 2025
Too much trouble
Too much trouble. Won't answer phone o...
Conclusion
Customer feedback on Chitter Chatter is mixed but leans towards problems with after‑sales support and some refurbished device quality. Several reviews praise competitive pricing, on‑time delivery and satisfactory new handsets, yet a substantial number report unresponsive customer service, warranty non‑fulfilment and device faults. If you consider buying, verify warranty terms, check return and complaint procedures and keep written records of order and correspondence. Where possible, use payment methods with buyer protection and compare offers from other retailers before committing.