Reviews Analysed
21
We Collect & Analyse Reviews
20i
Experiences & Reviews
20i is a UK-based web hosting provider serving businesses, agencies and resellers. Its offerings include managed WordPress, shared and VPS hosting, reseller accounts and email hosting, together with tools for migrations, CDN and site management. Consumers researching 20i typically compare its support responsiveness, migration features and hosting performance.
Overview & Key Metrics
Positive Sentiment
95%
Latest Review
19d
Overall Rating
4.8
Our Analysis
🎯
Service quality
Reviewers consistently report fast, knowledgeable technical support and hands-on assistance, with many citing quick ticket/chat responses and problem resolution.
Share
Strong
26%
💰
Value for money
Several users describe good value for features and migrations; a few note modest addon fees, while one reviewer reports a serious billing/dispute concern.
Share
Mixed
4%
⚡
User experience
Users describe straightforward migrations, clear guidance for novices, and platform features like staging and CDN that simplify site management and workflows.
Share
Strong
10%
🔧
Product quality
Reports point to reliable uptime, fast page speed, effective CDN and ample mailbox sizes; migration tools and WordPress-focused resources are frequently referenced.
Share
Strong
11%
📞
Communication
Most reviewers highlight polite, patient and prompt communication from named support staff; however one reviewer reports refusal of a refund and poor empathy.
Share
Strong
26%
⭐
Overall experience
The majority recommend 20i for hosting and reseller needs based on support and performance; a single long-term billing complaint contrasts with these accounts.
Share
Strong
24%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (January 2023 – September 2025).
I have been paying 20i for website…
"I have been paying 20i for website hosting for the past 6 years, only to discover recently (after hiring a website expert) that my site has actually b..."
Wendy Mccallum
Trustpilot
Sep 30, 2025
Featured for: Billing dispute and refund refusal
Just pure excellence
"So why this review? I've been in the hosting game best part of 20 years and seen many a change, not all for the better I'm afraid, either. I've used v..."
Wizzle Teats
Trustpilot
Sep 30, 2025
Featured for: Detailed feature and migration overview
Just had Sam T from the team help me…
"Just had Sam T from the team help me with a migration. Other suppor teams just send links on how to fix an issue but sam unders..."
Adam James McLoughlin
Trustpilot
Sep 30, 2025
Featured for: Migration help, hands-on support
20i - Consistently excellent
"My websites have been hosted by 20i for a number of years. In that time, the service has continuously improved. Their customer service response time i..."
Jim Connolly
Trustpilot
Sep 30, 2025
Featured for: Fast response and customer service
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
W
Wendy Mccallum
trustpilot.com
Sep 30, 2025
I have been paying 20i for website…
I have been paying 20i for website hosting for the past 6 years, only to discover recently (after hiring a website expert) that my site has actually b...
S
Seo Palmere
trustpilot.com
Sep 30, 2025
Great hosting platform for a reseller
Great hosting platform for a reseller. Been using 20i since 2021. The...
J
Jim Connolly
trustpilot.com
Sep 30, 2025
20i - Consistently excellent
My websites have been hosted by 20i for a number of years. In that time, the service has continuously improved. Their customer service response time i...
C
Chris R
trustpilot.com
Sep 30, 2025
20i: Great hosting with an amazing support team
I have been using 20i for over 7 years - excellent up-time, reliable hosting and just as important, amazing support! I can't thank Sam, Aaron, Robyn,...
A
Adam James McLoughlin
trustpilot.com
Sep 30, 2025
Just had Sam T from the team help me…
Just had Sam T from the team help me with a migration. Other suppor teams just send links on how to fix an issue but sam unders...
D
Daniel Lee
trustpilot.com
Sep 30, 2025
Ben was extremely helpful at 20i today
Ben was extremely helpful at 20i today. Very patient with my lack of...
E
Estelle Read
trustpilot.com
Sep 30, 2025
Marc B has been fantastic at quickly…
Marc B has been fantastic at quickly resolving my website & server...
R
Rob Binfield
trustpilot.com
Sep 30, 2025
Very strong support from Jake E
Very strong support from Jake E to rectify a major error I made. Alw...
C
Chris Lewis
trustpilot.com
Sep 30, 2025
Fantastic support
We are moving our hosting to 20i after our previous host was taken over. Support from 20i has been fantastic. Quick replies to tickets and a...
J
John M
trustpilot.com
Sep 30, 2025
The 20i technical support staff are always great
The 20i technical support staff are always fantastic. They always go the extra mile. Today Marc B was a fanta...
G
Gary Adam
trustpilot.com
Sep 30, 2025
The support just always goes above and…
The support just always goes above and beyond. Top notch support since day one that just makes us look as if we...
M
Miss Hayward
trustpilot.com
Sep 30, 2025
Incredible service
From the moment I signed up with 20i to completing my first migration, the team have been nothing short of incredible. They’re quick to respond, resol...
M
Mary Gill
trustpilot.com
Sep 30, 2025
Excellent support
It's the 20i support that sets them apart. Smart, efficient, kind. I made a foolish mistake and Louie R was quick to understand the si...
T
Thomas Gilbey
trustpilot.com
Sep 30, 2025
I have been using 20i for nearly a year…
I have been using 20i for nearly a year and can't thank them enough. The hosting itself is fantastic and the support is exceptional with...
F
Felicia Solomon
trustpilot.com
Sep 30, 2025
Fantastic Company.
20i-Web Hosting have been hosting my site for 2.5 years, and I cannot speak highly enough of them. The speed of my site is fantastic, and I have never...
W
Wizzle Teats
trustpilot.com
Sep 30, 2025
Just pure excellence
So why this review? I've been in the hosting game best part of 20 years and seen many a change, not all for the better I'm afraid, either. I've used v...
M
Martin
trustpilot.com
Sep 30, 2025
Louie R provided great support for our…
Louie R provided great support for our reseller hosting. They are...
D
David Baaye
trustpilot.com
Sep 30, 2025
Incredible support and service
I honestly can’t fault 20i. Every time I’ve needed help, they’ve been so quick to respond and always go above and beyond to sort things out. Th...
J
Julie Sinclair
trustpilot.com
Sep 30, 2025
Weekend problems
After using this company for a few years I've had a couple of reasons to get in touch recently. My whole business is online and therefore paramount th...
K
Keith
trustpilot.com
Sep 30, 2025
Great support with inbound transfers
Transferring in a number of domains and email accounts I encountered several issues and the support from 20i was extremely promp...
Conclusion
Review data indicates 20i is widely regarded for prompt, knowledgeable support and tools that ease migrations and WordPress management. Many reviewers report reliable performance, useful staging/CDN features and a platform suited to resellers. There is a recurring recommendation from customers to rely on the support team for hands-on tasks. However, at least one reviewer reported a serious billing and refund issue, so prospective customers should verify account setup and review billing/refund terms before committing.