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20i
Reviews & Experiences

Review data indicates 20i is widely regarded for prompt, knowledgeable support and tools that ease migrations and WordPress management. Many reviewers report reliable performance, useful staging/CDN features and a platform suited to resellers. There is a recurring recommendation from customers to rely on the support team for hands-on tasks. However, at least one reviewer reported a serious billing and refund issue, so prospective customers should verify account setup and review billing/refund terms before committing.

Overview & Key Metrics

Review count
21
Sources
trustpilot.com, Collected.reviews
Last updated
October 2025

What reviewers often mention

🎯

Service quality

Reviewers consistently report fast, knowledgeable technical support and hands-on assistance, with many citing quick ticket/chat responses and problem resolution.

💰

Value for money

Several users describe good value for features and migrations; a few note modest addon fees, while one reviewer reports a serious billing/dispute concern.

User experience

Users describe straightforward migrations, clear guidance for novices, and platform features like staging and CDN that simplify site management and workflows.

🔧

Product quality

Reports point to reliable uptime, fast page speed, effective CDN and ample mailbox sizes; migration tools and WordPress-focused resources are frequently referenced.

📞

Communication

Most reviewers highlight polite, patient and prompt communication from named support staff; however one reviewer reports refusal of a refund and poor empathy.

Overall experience

The majority recommend 20i for hosting and reseller needs based on support and performance; a single long-term billing complaint contrasts with these accounts.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Filter by Source

Showing all 21 reviews

All Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025

W
Wendy Mccallum
trustpilot.com Sep 30, 2025

I have been paying 20i for website hosting for the past 6 years, only to discover recently (after hiring a website expert) that my site has actually b...

S
Seo Palmere
trustpilot.com Sep 30, 2025

Great hosting platform for a reseller. Been using 20i since 2021. The...

J
Jim Connolly
trustpilot.com Sep 30, 2025

20i - Consistently excellent - My websites have been hosted by 20i for a number of years. In that time, the service has continuously improved. Their customer service response time i...

C
Chris R
trustpilot.com Sep 30, 2025

20i: Great hosting with an amazing support team - I have been using 20i for over 7 years - excellent up-time, reliable hosting and just as important, amazing support! I can't thank Sam, Aaron, Robyn,...

A
Adam James McLoughlin
trustpilot.com Sep 30, 2025

Just had Sam T from the team help me with a migration. Other suppor teams just send links on how to fix an issue but sam unders...

D
Daniel Lee
trustpilot.com Sep 30, 2025

Ben was extremely helpful at 20i today. Very patient with my lack of...

E
Estelle Read
trustpilot.com Sep 30, 2025

Marc B has been fantastic at quickly resolving my website & server...

R
Rob Binfield
trustpilot.com Sep 30, 2025

Very strong support from Jake E to rectify a major error I made. Alw...

C
Chris Lewis
trustpilot.com Sep 30, 2025

Fantastic support - We are moving our hosting to 20i after our previous host was taken over. Support from 20i has been fantastic. Quick replies to tickets and a...

J
John M
trustpilot.com Sep 30, 2025

The 20i technical support staff are always fantastic. They always go the extra mile. Today Marc B was a fanta...

G
Gary Adam
trustpilot.com Sep 30, 2025

The support just always goes above and beyond. Top notch support since day one that just makes us look as if we...

M
Miss Hayward
trustpilot.com Sep 30, 2025

Incredible service - From the moment I signed up with 20i to completing my first migration, the team have been nothing short of incredible. They’re quick to respond, resol...

M
Mary Gill
trustpilot.com Sep 30, 2025

Excellent support - It's the 20i support that sets them apart. Smart, efficient, kind. I made a foolish mistake and Louie R was quick to understand the si...

T
Thomas Gilbey
trustpilot.com Sep 30, 2025

I have been using 20i for nearly a year and can't thank them enough. The hosting itself is fantastic and the support is exceptional with...

F
Felicia Solomon
trustpilot.com Sep 30, 2025

Fantastic Company. - 20i-Web Hosting have been hosting my site for 2.5 years, and I cannot speak highly enough of them. The speed of my site is fantastic, and I have never...

W
Wizzle Teats
trustpilot.com Sep 30, 2025

Just pure excellence - So why this review? I've been in the hosting game best part of 20 years and seen many a change, not all for the better I'm afraid, either. I've used v...

M
Martin
trustpilot.com Sep 30, 2025

Louie R provided great support for our reseller hosting. They are...

D
David Baaye
trustpilot.com Sep 30, 2025

Incredible support and service - I honestly can’t fault 20i. Every time I’ve needed help, they’ve been so quick to respond and always go above and beyond to sort things out. Th...

J
Julie Sinclair
trustpilot.com Sep 30, 2025

Weekend problems - After using this company for a few years I've had a couple of reasons to get in touch recently. My whole business is online and therefore paramount th...

K
Keith
trustpilot.com Sep 30, 2025

Great support with inbound transfers - Transferring in a number of domains and email accounts I encountered several issues and the support from 20i was extremely promp...

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Sources and methodology

This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.

About 20i

20i is a UK-based web hosting provider serving businesses, agencies and resellers. Its offerings include managed WordPress, shared and VPS hosting, reseller accounts and email hosting, together with tools for migrations, CDN and site management. Consumers researching 20i typically compare its support responsiveness, migration features and hosting performance.