Reviews Analysed
14
We Collect & Analyse Reviews
Your Sexual Health
Experiences & Reviews
Your Sexual Health is a private sexual health testing provider offering home test kits, clinic appointments, and private consultations, including certificates and prescription support. Consumers researching this provider typically look for turnaround times, confidentiality, clinic access and how private testing compares to public options.
Overview & Key Metrics
Positive Sentiment
50%
Latest Review
19d
Overall Rating
2.9
Our Analysis
🎯
Service quality
Mixed reports on timeliness: many report quick appointments and fast results, but several describe delays, missing samples and failed procedures.
Share
Mixed
19%
💰
Value for money
Mixed views on value: some accept higher fees for more thorough tests and speed; others report paying and then receiving no service or refunds.
Share
Weak
14%
⚡
User experience
Varied user experiences: repeat customers describe smooth, caring service; several other users report having to chase orders, refunds or stalled processing.
Share
Mixed
19%
🔧
Product quality
Test and clinic standards praised by some (thorough panels, proper sampling); other accounts describe missing swabs, unprocessed samples or undelivered certificates.
Share
Mixed
11%
📞
Communication
Communication is polarised: several reviewers cite prompt, personal contact and updates; a number of reviews report no replies, unanswered calls and silence on refunds.
Share
Mixed
19%
⭐
Overall experience
Overall mixed: many customers describe reliable, fast service and helpful staff; a substantial group report serious failures, non-delivery and lack of refunds.
Share
Mixed
19%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 14 verified reviews (September 2025).
Reliable service with great communication
"I’ve used Your Sexual health now 3 times and each time has been amazing!! First time was to book in a European performer profile test and I popped the..."
Belle Ohara
Trustpilot
Sep 30, 2025
Featured for: Frequent user praising fast service
Very wise decision having chosen this company
"After having an unprotected sex once, I was panicked worrying about catching any infections. I searched online and found this company having quite man..."
IG
Trustpilot
Sep 30, 2025
Featured for: Detailed account of treatment and speed
Following my previous review,Mr Smith
"Following my previous review,Mr Smith , neither my son , wife or myself have been contacted by these scammers but they clearly have our contact number..."
Duncan Robertson
Trustpilot
Sep 30, 2025
Featured for: Alleges scam; refund not received
ABSOLUTELY AWFUL NEVER EVER USE THIS…
"ABSOLUTELY AWFUL NEVER EVER USE THIS SERVICE!! I paid £300 for the performer package.. I would’ve gone to dean street and wish I had now! I turned up..."
Becka Triplett
Trustpilot
Sep 30, 2025
Featured for: Appointment failure; missing swabs
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 14 reviews
All Customer Reviews
Sources: Trustpilot (14) · Quotes shortened · As of: September 2025
O
Ouza Kwanashie
trustpilot.com
Sep 30, 2025
Delayed results, poor customer care
Results did not take 2 days as advertised, had to chase by calling several times and never got a call back despite promises t...
S
S W
trustpilot.com
Sep 30, 2025
Top service, Caring team and very helpful. Definitely recommend.
Amazing service and I totally appreciate their help throughout. The service is very easy to use and everything is organised with clear communication....
D
Duncan Robertson
trustpilot.com
Sep 30, 2025
Following my previous review,Mr Smith
Following my previous review,Mr Smith , neither my son , wife or myself have been contacted by these scammers but they clearly have our contact number...
B
Belle Ohara
trustpilot.com
Sep 30, 2025
Reliable service with great communication
I’ve used Your Sexual health now 3 times and each time has been amazing!! First time was to book in a European performer profile test and I popped the...
J
John C
trustpilot.com
Sep 30, 2025
Terrible communication
Terrible communication, dont ret...
K
Karen
trustpilot.com
Sep 30, 2025
Beyond excellence service!
Words can’t express how grateful I am to be treated with such dignity, respect, professionalism with total confidentiality and efficiency, especially...
I
IG
trustpilot.com
Sep 30, 2025
Excellent work throughout whole year
One year on since I left this company first review in January 2022, I have been paying them every 3 months for full tests since. Everytime when I cont...
F
Fe
trustpilot.com
Sep 30, 2025
Just took the money and heard nothing back
I ordered a home kit, after two weeks still it still says "processing". When I tried contacting them I got no answer. They just took...
E
Esper Refca
trustpilot.com
Sep 30, 2025
great people and they do care about…
great people and they d...
J
JH
trustpilot.com
Sep 30, 2025
Genuinely nice people
Absolutely nothing but professional, and friendly. I’d like to thank everyone whom I dealt with. Always quick to email back, and quick to the phone. S...
I
IG
trustpilot.com
Sep 30, 2025
Very wise decision having chosen this company
After having an unprotected sex once, I was panicked worrying about catching any infections. I searched online and found this company having quite man...
M
Milner
trustpilot.com
Sep 30, 2025
Takes ages..
Pay a week’s wages to hear nothing back for two weeks despite them apparently working over the weekend. The NHS clinics are closed at the moment for C...
B
Becka Triplett
trustpilot.com
Sep 30, 2025
ABSOLUTELY AWFUL NEVER EVER USE THIS…
ABSOLUTELY AWFUL NEVER EVER USE THIS SERVICE!! I paid £300 for the performer package.. I would’ve gone to dean street and wish I had now! I turned up...
I
Irada Kasumova
trustpilot.com
Sep 30, 2025
This company is a SCAM
This company is a SCAM - I paid £215 for blood tests for visa certificate and the certi...
Conclusion
Reviews for Your Sexual Health show a clear split: several customers report fast turnaround, responsive staff and comprehensive test panels, while a notable minority report delays, missing samples, non-delivery of certificates and unresponsiveness on refunds. For consumers prioritising speed and broader test coverage, positive reviews cite helpful staff and quick results; however, those who prioritise reliability and guaranteed delivery should note the negative reports. Before purchasing, check booking and refund policies, confirm clinic availability and ask how samples and certificates are handled. If in doubt, compare private options with publicly funded services to decide which best fits your needs.