Most reviewers highlight fast turnaround, clear instructions, and friendly, reassuring staff. Many describe easy booking and quick electronic results. A smaller group reports serious problems: samples not sent, clinics missing swabs, and refund or certificate requests left unanswered. These complaints point to communication breakdowns and supply issues at specific clinics.
Examples from available reviews (Sep 2025 – Mar 2026).
First-time user found staff professional, accurate UKAS laboratory testing and speedy service.
“Reassured that they use a UKAS regulated laboratory so happy that I have accurate results without corners being cut.”
Discrete service with quick turnaround and overall good service.
“Good discrete service, quick turnaround in results, overall good service”
Results were delayed and sample not sent, with no callbacks.
“Sent a written complaint, turns out my sample hadn't even been sent to the lab.”
Paid for tests and did not receive the visa certificate; no refund or replies.
“This company is a SCAM - I paid £215 for blood tests for visa certificate and the certificate has never arrived.”
Many reviews mention quick appointments, fast lab turnaround, and polite staff during clinic visits. Some one-star reviews describe appointments without the needed materials, or long waits with no follow-up. Overall, front-line service often runs efficiently, with a few operational failures.
Many reviewers say the service felt worth the cost because results came quickly and staff were helpful. A small number say they paid for premium checks but got incomplete testing or no certificate. Complaints focus on paid extras that did not include what people expected.
Users often describe straightforward booking, a workable website, and clear sampling instructions. A few report orders stuck on "processing" and long waits with no updates. For most, the process looks smooth, but some orders stall during fulfilment.
Several reviewers cite professional lab testing and accurate results from partner labs. A few report clinics without swabs, or samples that were not sent to the lab. Most feedback supports test reliability, while negative comments point to specific failures in sample handling.
Many reviewers praise responsive staff, sometimes naming individuals who send results quickly and help with bookings. Others report unanswered calls, no callbacks, and refund or certificate requests that never get resolved. Communication works well in routine cases, but breaks down around escalations after payment and refunds.
Positive reviews commonly mention speed, clear steps, and supportive staff. Clear negative accounts describe missing samples, missing certificates, and silence after payment. Reviews split between very satisfied experiences and a smaller number of serious failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (34) · Quotes shortened · As of: March 2026
Friendly staff who clearly explained the process.
“Staff very frindly. Clearly explaining about proccces.”
Friendly, helpful staff with quick turnaround and highly recommended.
“Great service with a quick turnaround.”
The service was quick and efficient overall.
“Quick and efficient”
Responsive support, clear instructions and rapid results with a good website.
“Responsive customer support. Excellent instructions. Rapid results. Good website.”
Friendly staff and very quick turnaround for results.
“Excellent service. The staff were friendly, helpful and reassuring.”
Discrete service with quick turnaround and overall good service.
“Good discrete service, quick turnaround in results, overall good service”
Simple booking, clear communication and fast results for visa testing.
“The booking process was simple, communication was clear, and my results were delivered quickly”
Long-term partner found them professional, reliable and committed to the industry.
“I’ve worked with YSH for many years and have consistently found them to be professional, reliable, and easy to work with.”
Good communication, organisation and quick turnaround of results.
“Good communication, organisation and quick turnaround of results”
Friendly service with clear communication; reviewer is very satisfied.
“100%recomended, Friendly service and clear communication. I’m very satisfied.”
First-time user found staff professional, accurate UKAS laboratory testing and speedy service.
“Reassured that they use a UKAS regulated laboratory so happy that I have accurate results without corners being cut.”
Used intermittently; friendly phone support and quick turnaround dependent on clinic.
“Friendly Staff at the other end of the phone if you need any help with booking/ type of test etc.”
Service was fast and reviewer expressed thanks.
“Fast thanks”
Paid for an expensive check but test lacked recommended swab, leaving reviewer disappointed.
“Went for most expensive sexual infection check of 495£”
Service was quick, efficient and accurate according to reviewer.
“Quick effefficent and accurate.”
Fast service with great communication, reviewer expressed thanks.
“Amazing fast and great communication thank you”
Reviewer praises Julie's consistent help with bookings and email responses.
“Five stars all for Julie.”
An established user reports consistently great service over years.
“Great service. Have been using for years.”
Service was great, polite, understanding and discreet.
“Great service very polite, understanding and discreet.”
Reviewer reports very good service.
“Very good service”
Results were delayed and sample not sent, with no callbacks.
“Sent a written complaint, turns out my sample hadn't even been sent to the lab.”
Helpful staff and clear communication with rapid results and caring support.
“Once the samples reach the lab, the turnaround time is impressive,”
They received no response to refund requests and alleged payment went to another company.
“Complete radio silence as expected from scammers.”
Multiple uses confirmed reliable, prompt service with helpful staff and rapid results.
“This service really is amazing and well worth the money!!”
They do not return calls and are completely unreliable.
“Terrible communication, dont return calls, completely unreliable.”
Dignified, confidential service with quick appointments and reassuring doctor consultation.
“Worth every single penny to go forward with confidence and knowledge.”
Regular tests with consistently fast results and very responsive staff, especially Julie.
“Most importantly Julie has been sending me my results as soon as they became available.”
Paid for a home kit but order stayed processing and they did not respond.
“I ordered a home kit, after two weeks still it still says "processing".”
Staff are caring and attentive to customers' needs.
“great people and they do care about your needs.”
Professional, friendly staff who respond quickly and reassure anxious customers.
“Absolutely nothing but professional, and friendly.”
Fast testing and prompt treatment coordination with helpful staff and effective follow-up.
“My first test result came back by email super quickly the next day”
Paid and waited two weeks with no communication, still waiting for tests.
“Pay a week’s wages to hear nothing back for two weeks despite them apparently working over the weekend.”
Paid for a performer package but clinic lacked swabs and provided poor service.
“I turned up at my appointment to realise they had NO swabs available!”
Paid for tests and did not receive the visa certificate; no refund or replies.
“This company is a SCAM - I paid £215 for blood tests for visa certificate and the certificate has never arrived.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Your Sexual Health offers sexual health testing and related clinical services in the UK. It provides clinic appointments and home sampling kits for standard STI screening and diagnostic tests. Clients book online and receive lab results via secure electronic delivery. Clinicians explain results and can advise on follow-up care and treatment options.