Many reviewers describe orders cancelled at the last minute or tickets that never arrived, forcing extra travel or rebooking. Numerous customers say payments were taken and refunds were delayed or never issued. A smaller number report tickets arriving on time or full refunds being processed.
Examples from available reviews (Mar 2017 – Mar 2026).
Reviewer alleges £1718 taken without receiving tickets or refund.
“They have stolen £1718 from me.”
Company contact number unreachable and cancelled order two hours before kickoff.
“UK NUMBER DOES NOT WORK, ONLINE CHAT IS ONLY FOR SALES!”
Tickets delivered on time and seats were better than expected.
“Tickets delivered on time and seats were better located than expected”
Tickets cancelled on the morning of the match; refund still pending.
“they can’t book our seats!”
Most reviews focus on fulfilment failures. Many describe tickets that never arrived or orders cancelled shortly before the event, leaving customers to find alternatives.
Reviewers mainly complain about money taken without receiving tickets, and about refunds that arrive late, only in part, or not at all. Mentions of full refunds or compensation are rare.
Several accounts describe a messy delivery process and repeated follow-ups with support, leading to travel disruption and extra costs. Only a few mention smooth, straightforward delivery.
Most comments are about non‑delivery and cancellations, not ticket authenticity or seat problems. A small number say tickets arrived and the seats were better than expected.
Reviewers mention phone numbers that do not work, chat that is limited to sales, and email replies that are slow or never come. Several say they could not reach support once an order issue came up.
Overall sentiment is strongly negative, driven by repeated non‑fulfilment and refund problems. A minority report acceptable outcomes such as on‑time tickets or full refunds.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (24) · Sitejabber (13) · Collected.reviews (1) · Quotes shortened · As of: March 2026
PNR provided was invalid and reviewer could not contact the company.
“PNR shared by them was not valid.”
PNR provided was invalid and reviewer could not contact the company.
“PNR shared by them was not valid.”
Reviewer alleges owner failed to provide paid tickets and warns others.
“Scam. Never use this page”
Tickets cancelled on the morning of the match; refund still pending.
“they can’t book our seats!”
Paid customers did not receive tickets or refunds despite prompt pre-sale replies.
“They are prompt in responding to queries before you have paid.”
Reviewer alleges £1718 taken without receiving tickets or refund.
“They have stolen £1718 from me.”
Order cancelled months ago; refund promised but still not received.
“They don't respond to emails or complaints logged in the account.”
Reviewer has not received a refund after one month and seeks advice.
“i still cannot receive the refund after 1 month.”
Tickets cancelled on match day; refund delay and no contact available.
“they couldn’t fulfill the order”
Company failed to deliver tickets and pressured reviewer into unacceptable refund options.
“they tried to push me into accepting a 115% "credit" or a partial refund”
Reviewer travelled 900 miles but received no tickets upon arrival.
“DONT TRUST LET DOWN NO TICKETS AFTER TRAVELLING 900 MILES TO WATCH THE GAME”
Paid for tickets but had not received them before the match next day.
“have not received tickets and the match is tomorrow 20/04/25”
Tickets cancelled on the morning of the game; reviewer lost money and arrangements.
“suspect they never had tickets”
Tickets cancelled on match morning despite travel bookings; refund promised.
“they could not fulfil the order”
Company failed to deliver paid tickets and did not refund or respond.
“they failed to deliver tickets the day before”
Birthday tickets cancelled two days before; refund still outstanding.
“Still waiting for refund more than 14 days now.”
Partial refund promised after cancellation but still not received months later.
“Am still waiting and have chased and chased and now March 23rd 2025 and still nothing.”
Tickets not delivered for Champions League; refund given without compensation.
“They returned the money but did not offer us any compensation.”
Tickets delivered on time and seats were better than expected.
“Tickets delivered on time and seats were better located than expected”
Tickets cancelled two days before kickoff; refund delayed and being chased.
“no tickets only refund.”
Order cancelled under 14 hours before kickoff; no tickets or assistance provided.
“my order was cancelled with no explaination less than 14hrs before kick off.”
Company contact number unreachable and cancelled order two hours before kickoff.
“UK NUMBER DOES NOT WORK, ONLINE CHAT IS ONLY FOR SALES!”
Tickets cancelled day before and refund not received; reviewer suspects company holding funds.
“they are clearly holding onto the money.”
Tickets cancelled day before and refund not received; reviewer suspects company holding funds.
“they are clearly holding onto the money.”
Money taken immediately but no timely communication or tickets; reviewer bought another ticket.
“Money taken immediately, but there wasn't any communication till last minute before match started.”
Order cancelled on match day after travel; refund timing uncertain.
“I've received an email that order cancelled.”
Game date changed; company refused refund and kept £400 payment.
“So I lost £400 and no refund”
Tickets not delivered on match day despite confirmations; no compensation.
“the tickets were not delivered on the day of the match.”
Refund processing promised but no refund received after three months.
“after 3 months still no refund.”
Reviewer accuses Wow Tickets Football of being thieves through repeated statements.
“wow tickets football, you real thieves!”
Refunded full amount after being unable to arrange FIFA World Cup tickets.
“they refund full amount.”
Paid £600 for tickets which were never received despite contact attempts.
“Paid around 600 pounds for 2 tickets...and never received them.”
I wanted to purchase some tickets from the WoW Ticket website for the football game. I had an issue with my card, so after multiple attempts to pay, I was told that I could pay for the tickets at the stadium. I was assured by the person on chat that this was no problem. When I arrived at the stadium, I was told that there were no tickets available. I asked if they had any record of me being able to pay for these tickets and they said no. This is a complete scam and should be closed immediately.
Total waste of time and energy!!
No tickets and no replies; reviewer advises avoiding the company.
“Endless waiting for tickets and no reply.”
Tickets cancelled day before travel; refund partial and booking fee withheld.
“i didnt get tickets and they refunded not the whole money!”
Paid £7.8k for tickets which were not delivered at hotel in Madrid.
“there were no tickets”
Tickets delivery process chaotic; reviewer had to chase and incur extra costs.
“the whole process is a big chaos.”
Tickets delivered to hotel as promised and experience was good.
“I received my Arsenal v Bayern tickets as promised to my hotel”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
WoW Tickets runs an online ticketing service for live events, focusing on sports and entertainment. The site lists events, seat categories, and prices, and takes online payments. Orders may be delivered as e‑tickets or arranged for collection, and support is available via chat, email, and phone. The platform handles bookings, seat allocation, and payment settlement for people buying event access.