Reviews Analysed
20
We Collect & Analyse Reviews
Welzo
Experiences & Reviews
Welzo operates an e‑commerce platform in the UK offering health and wellness products such as at‑home test kits, supplements and mobility equipment. The site handles online ordering and dispatches goods for home delivery; customers interact via email and tracking services. This summary provides an evidence‑based view of recent customer feedback to help shoppers researching Welzo.
Overview & Key Metrics
Positive Sentiment
55%
Latest Review
18d
Overall Rating
3.1
Our Analysis
🎯
Service quality
Frequent reports of late, cancelled or missing orders and refund delays; several reviewers also describe prompt problem resolution and timely deliveries.
Share
Mixed
24%
💰
Value for money
Multiple complaints about lost payments, delayed or missing refunds and being charged for out‑of‑stock items; some users note good prices or discounts.
Share
Weak
15%
⚡
User experience
Ordering and tracking are generally described as straightforward by satisfied customers, though a few users report the Shop app or tracking as unusable.
Share
Strong
6%
🔧
Product quality
Several at‑home tests returned haemolysed samples or incomplete results; other reviewers report receiving correct, satisfactory products like scooters and supplements.
Share
Mixed
10%
📞
Communication
Many reviewers praise named staff (Anna, Thomas) for quick, helpful responses; others report automated replies, slow replies or no follow‑up on enquiries.
Share
Mixed
21%
⭐
Overall experience
Customer experiences are split: some recommend Welzo for deliveries and support, while others warn about non‑delivery, service failures and test issues.
Share
Mixed
24%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (September 2025).
1 Star - Unacceptable Service When 40% of Tests Failed
"I ordered a comprehensive 35-test blood panel from Welzo. Nearly 40% of my samples were haemolysed, meaning they couldn't complete the tests I paid fo..."
Mo Omer
Trustpilot
Sep 30, 2025
Featured for: Illustrates lab test failures
Hello everyone:
"Hello everyone:Today 27/08/2025 marks 41 days since I ordered (#157228)and I haven't received anything.I have requested several times but n..."
IonBulacu
Trustpilot
Sep 30, 2025
Featured for: Non-delivery and refund complaint
Great support from the help desk
"Great support from the help desk, particularly Anna, proactively got my results and sent them..."
Kevin
Trustpilot
Sep 30, 2025
Featured for: Positive support from named agent
Welzo great company…
"Welzo is a great company stock everything I have used them quite a lot for different things to help with my health , quick delivery reasonable cost ev..."
Pauline Wood
Trustpilot
Sep 30, 2025
Featured for: Positive stock, pricing and reminders
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: September 2025
M
Ms christine eaton
trustpilot.com
Sep 30, 2025
I’ve put an order in for skin cream
I’ve put an order in for skin cream Haven’t received it after 10 days Try to track on Shop app which is useless....
J
Joanna Savage
trustpilot.com
Sep 30, 2025
Ordered supplements
Ordered supplements, didn’t arrive, emailed and just keep getting fobbed off, I was told the supplements were out of stock, and would get a full refun...
L
Lisa H
trustpilot.com
Sep 30, 2025
Don’t waste your money on these tests
Don’t waste your money on these tests. My one test came back as haemolysed. It took 4 emails before they could identify my test (even though I provide...
I
IonBulacu
trustpilot.com
Sep 30, 2025
Hello everyone:
Hello everyone:Today 27/08/2025 marks 41 days since I ordered (#157228)and I haven't received anything.I have requested several times but n...
K
Kevin
trustpilot.com
Sep 30, 2025
Great support from the help desk
Great support from the help desk, particularly Anna, proactively got my results and sent them...
C
Chris Norfolk
trustpilot.com
Sep 30, 2025
Thank you to Anna
I ordered a mobility scooter from Welzo and although a min...
M
Musky
trustpilot.com
Sep 30, 2025
10/10 service from this site
10/10 service from this site. I was at least expecting 1 hiccup but it went smoothly. I'll de...
M
Mo Omer
trustpilot.com
Sep 30, 2025
1 Star - Unacceptable Service When 40% of Tests Failed
I ordered a comprehensive 35-test blood panel from Welzo. Nearly 40% of my samples were haemolysed, meaning they couldn't complete the tests I paid fo...
L
Lin-S
trustpilot.com
Sep 30, 2025
Over £100 wasted, customer service useless
I bought vitamin D tests for myself, my daug...
H
Hazel
trustpilot.com
Sep 30, 2025
Scooter
Had conversations with Anna via email. She was very helpful and t...
C
Carl Robinson
trustpilot.com
Sep 30, 2025
Great and reliable servicewelzo
Great and reliable service , always satisfied with...
E
Emma
trustpilot.com
Sep 30, 2025
My scooters were so easy to order,The…
My scooters were so easy to order,The communication between welzo and myself was excellent !! Wo...
P
Pauline Wood
trustpilot.com
Sep 30, 2025
Welzo great company…
Welzo is a great company stock everything I have used them quite a lot for different things to help with my health , quick delivery reasonable cost ev...
l
laura black
trustpilot.com
Sep 30, 2025
Anna helped me with what I bought and…
Anna helped me with what I bou...
A
Adam Kay
trustpilot.com
Sep 30, 2025
**DO NOT BUY FROM THIS JOKE OF A COMPANY**
I placed an order on September 16th and received it on the 20th, despite opting for a 48-hour delivery service. Upon opening the package, I discovered...
G
Greg Capehorn
trustpilot.com
Sep 30, 2025
I made an order for Ventolin from Welzo…
I made an order for Ventolin from Welzo with next day delivery. After a few days of not receiving my order I contacted Welzo and asked when my order w...
M
Mark Buxton
trustpilot.com
Sep 30, 2025
Quick delivery and good prices
Quick delivery and good prices...
R
Ron Harris
trustpilot.com
Sep 30, 2025
Efficient & effective delivery
Efficient & effective deliv...
i
ivy green
trustpilot.com
Sep 30, 2025
Paid for next day delivery for delivery…
Paid for next day delivery for delivery Friday received Monday no respo...
G
Gillian Scholes
trustpilot.com
Sep 30, 2025
I mistakenly made an ordered for 2…
I mistakenly made an ordered for 2 items of the same product., I sent email explaining my mistake I was emailed back within 5 mins by Anna Phillips wh...
Conclusion
Recent reviews show a clear pattern: several customers report late or cancelled orders, difficulties obtaining refunds and quality problems with some at‑home tests. At the same time, multiple reviewers single out named staff (Anna, Thomas) for helpful, prompt customer service and praise fast deliveries and reasonable prices. If you are buying lab tests, note multiple reports of haemolysed samples and follow up promptly if results are incomplete. For physical products such as mobility equipment or supplements, many customers report satisfactory deliveries; keep order and tracking records and consider payment protections when possible.