Many reviewers praise specific support staff for quick, helpful replies and fast fixes. Others describe late or missing deliveries, refunds that were cancelled, and the company refusing to collect incorrect items. Several lab reports mention haemolysed samples and results they could not use. Overall, feedback points to strong frontline support alongside repeated problems with fulfilment and test reliability.
Examples from available reviews (Sep 2025 – Mar 2026).
Anna provided helpful, reliable email support and I am very happy.
“She was very helpful and true to her word.”
Easy ordering and next-day delivery with good customer service.
“Order arrived the next day.”
Supplements not delivered and promised refund never received.
“didn’t arrive, emailed and just keep getting fobbed off”
Nearly forty per cent of samples were haemolysed causing incomplete results.
“Nearly 40% of my samples were haemolysed”
Reviewers repeatedly praise named agents for quickly sorting order and technical problems. Another group describes fulfilment failures, refunds being reversed, and returns the company would not collect. These two themes dominate service feedback.
Several reviews point to competitive prices and fast delivery as signs of good value. Others say they paid for products or tests that never arrived and did not get promised refunds, which hurts value perceptions. Complaints about replacement costs and paying to return items appear in low-rating reviews.
Customers explicitly praise the site layout and product search for being easy to use. A small number mention registration failing due to email formatting and unhelpful AI support. These issues show up less often than the positive navigation comments.
Multiple reviews raise lab-related problems, including haemolysed blood samples and unclear test results. Others report receiving the wrong items or supplements that never arrived. The main product concerns centre on test reliability and order accuracy.
Many customers describe fast, detailed replies from email support and the help desk, including staff proactively retrieving results. Others report no response after asking about purchases or delivery delays. Communication ranges from quick and helpful to non-existent.
Feedback splits between high satisfaction driven by helpful staff and dependable next-day delivery, and strong dissatisfaction driven by missing orders, refund failures, and test errors. This contrast appears in both product orders and diagnostic services, leading to uneven overall experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Quotes shortened · As of: March 2026
Support replaced scooter display promptly and it now works well.
“the support was brilliant, fitted new display and works great.”
Replacement issued promptly after receiving an empty package.
“Was issued a replacement very promptly when I was delivered and empty package.”
Order not dispatched despite promise, but company later offered compensation.
“UPDATE FURTHER CORRESPONDENCE EXPLAINING REASON FOR DELAY AND OFFERING A GOODWILL GESTURE BY WAY OF COMPENSATION.”
Registration failed due to email syntax error and AI support was unhelpful.
“Did not like the underscore in my email.”
Excellent service and a very good product, thanks Thomas.
“Excellent service really good product thank you Thomas!”
Anna provided exceptional, patient, and solution-focused customer service.
“Anna was absolutely outstanding: professional, kind, and incredibly helpful from start to finish.”
Initial order problem was promptly rectified by Emily in support.
“I had a problem with my first order that was rectified promptly by Emily in the support department.”
Product ordered online arrived three days later; not yet tried.
“Product ordered on line 2 Feb. and arrived 5 Feb.”
Payment refunded then cancelled and company ceased responding to emails.
“they Welzo made a refund 15 Dec 2025 and immediately cancelled it.”
Reviewer expresses liking and enjoyment of the product.
“Very cool 👌 l like”
Delivery promise misunderstood and cancellation refused, return costs required.
“Probably the worst customer service I’ve ever experienced.”
Supplement paid for but not delivered and no communication received.
“SO THEY HAVE MY MONEY, AND I HAVE NO PRODUCT AND NO WAY OF FINDING OUT WHAT HAS HAPPENED.”
Excellent ordering process and great service.
“Excellent ordering and excellent service, thank you 👍”
Customer service responded instantly and provided comprehensive explanations.
“Customer service has been exceptional”
Well laid-out website makes products easy to find and order.
“Well laidout web site, easy to find what I was looking for”
Paid £340 for an undelivered red light blanket and unresolved complaint.
“BUT, they did offer me £10 off if I removed this review!!!!”
Easy ordering and next-day delivery with good customer service.
“Order arrived the next day.”
Order updated by staff and delivery confirmed for today.
“the AI WAS VERY good as well”
Incorrect item sent, refusal to collect, and customer still out £1200.
“they refuse to collect the incorrect item & expect us to pay for the return”
Fast service and an excellent product; will order again.
“Excellent product and very good and fast service.I definitely will order again.”
Order not received after ten days and no delivery update.
“Haven’t received it after 10 days”
Supplements not delivered and promised refund never received.
“didn’t arrive, emailed and just keep getting fobbed off”
Blood test sample was haemolysed and refund is being disputed.
“My one test came back as haemolysed.”
Order not received after forty-one days and no response.
“I haven't received anything.”
Help desk proactively retrieved and sent my results promptly.
“Great support from the help desk”
Anna helped resolve a minor scooter problem promptly.
“Anna was a big help in sorting it out.”
Smooth service with excellent communication from Thomas.
“10/10 service from this site.”
Nearly forty per cent of samples were haemolysed causing incomplete results.
“Nearly 40% of my samples were haemolysed”
Vitamin D test readings were unhelpfully reported and received no response.
“My results came back as <150, both of theirs came back as <30.”
Anna provided helpful, reliable email support and I am very happy.
“She was very helpful and true to her word.”
Consistently reliable service with Royal Mail tracking available.
“Great and reliable service , always satisfied with my orders.”
Easy scooter ordering with excellent communication, highly recommended.
“My scooters were so easy to order,The communication between welzo and myself was excellent !!”
Good stock, helpful staff, reasonable prices and quick delivery.
“quick delivery reasonable cost everybody there seems very helpful”
Anna answered questions and assisted with my purchase.
“Anna helped me with what I bought and all questions thank you”
Received wrong product and only automated replies, refund unresolved.
“I discovered that I had received a 700ml shaker bottle instead of the 950ml version for which I paid extra.”
Ventolin order was cancelled and refund issued without explanation.
“it had been cancelled and I would receive a refund.”
Fast delivery and good prices; will use again.
“Quick delivery and good prices.”
Efficient and effective delivery of my order.
“Efficient & effective delivery of the ordered product.”
Paid for next day delivery but item arrived late with no resolution.
“Paid for next day delivery for delivery Friday received Monday”
Anna promptly arranged a refund after my accidental duplicate order.
“Anna Phillips who looked into my request straight away and set in motion a refund for me”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Welzo is a UK online health retailer and diagnostics provider. It sells consumer health products and at-home testing kits through its e-commerce site. Customers order online and pick from delivery options shown at checkout. Welzo posts product details and test instructions and provides support channels for order and test questions.