Reviews Analysed
14
We Collect & Analyse Reviews
uOpen
Experiences & Reviews
uOpen is a UK-based online marketplace for subscription and one-off boxes, aggregating independent sellers across categories such as snacks, gifts and specialist hobby kits. The site offers single purchases and multi-month subscriptions with account management and consolidated checkout. Potential buyers often search uOpen for vendor variety, subscription terms, delivery practices and customer-support responsiveness.
Overview & Key Metrics
Positive Sentiment
57%
Latest Review
19d
Overall Rating
3.3
Our Analysis
🎯
Service quality
Reviewers report inconsistent service: some praise fast, helpful staff and issue resolution, while others describe missed dispatches and unresolved subscription problems.
Share
Mixed
23%
💰
Value for money
A small number of reviewers comment on value: some call prices reasonable, while others say paid boxes were not delivered and felt not worth the cost.
Share
Mixed
4%
⚡
User experience
Users note a generally straightforward website and account setup, with easy browsing and choice of subscription lengths and single-box purchasing options.
Share
Strong
10%
🔧
Product quality
Product reactions vary: several customers praise box contents and gifts, but a few report repeated identical items or mismatched sizes on arrival.
Share
Mixed
15%
📞
Communication
Communication experiences diverge: many cite responsive, helpful staff handling queries, while others report no replies and unanswered refund requests.
Share
Mixed
19%
⭐
Overall experience
Overall impressions are split: multiple satisfied customers highlight prompt resolution and enjoyable boxes; several report non-delivery and poor follow-up.
Share
Mixed
29%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 14 verified reviews (December 2021 – September 2025).
uOpen, huge change of scamming and not being answered.
"I have 1 good experience (Teapro, recommended!), 1 not so good (Gym Bunnies), 1 not good (customer support) and 1 awful. One of the boxes (the Witchy..."
Karin
Trustpilot
Sep 30, 2025
Featured for: Multiple failures and non-response
Ordered a subscription bread baking box uopen
"Ordered a subscription box at the beginning of Dec it's now march. I haven't received my product. No reply t..."
Stacey Walters
Trustpilot
Sep 30, 2025
Featured for: No delivery, refund request ignored
Wonderful Company
"I have nothing but praise for this company. I am an older wrinkly hippy surfer and ordered a box for my son-in-law who was absolutely thrilled with th..."
Judith Beaumont
Trustpilot
Sep 30, 2025
Featured for: Customer service resolved subscription error
A great place for a range of subscription boxes
"uOpen is a very good website, it has such a wide range of subscription boxes. You can chose from a one-off box, a 3, 6 or 12 month subscription box..."
sue cawte
Trustpilot
Sep 30, 2025
Featured for: Website usability and reasonable pricing
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 14 reviews
All Customer Reviews
Sources: Trustpilot (13) · Collected.reviews (1) · Quotes shortened · As of: September 2025
K
Karin
trustpilot.com
Sep 30, 2025
uOpen, huge change of scamming and not being answered.
I have 1 good experience (Teapro, recommended!), 1 not so good (Gym Bunnies), 1 not good (customer support) and 1 awful. One of the boxes (the Witchy...
C
Craig Hunter
trustpilot.com
Sep 30, 2025
Item ordered over a couple of weeks…
Item ordered over a couple of weeks ago, still no...
N
Nik
trustpilot.com
Sep 30, 2025
Useless
Thought I'd try 3 months of a snack box, signed up beginning of May, paid for 3 months, told they dispatch at the end of the month. First box supposed...
V
Vicki Hogg
trustpilot.com
Sep 30, 2025
Absolute crap
Absolute crap! Supposed to be different snacks from different countries each m...
S
Stacey Walters
trustpilot.com
Sep 30, 2025
Ordered a subscription bread baking box uopen
Ordered a subscription box at the beginning of Dec it's now march. I haven't received my product. No reply t...
D
Daniel Callaghan
trustpilot.com
Sep 30, 2025
I didn't receive my super loot box it…
I didn't receive my super loot box it says it has been delivered but nothing has been delivered and they haven't got back to me and uOpen you owe me £...
K
Kate Beckett
trustpilot.com
Sep 30, 2025
There was a delay with my box
There was a delay with my box. It was dealt with very efficiently and prof...
s
sue cawte
trustpilot.com
Sep 30, 2025
A great place for a range of subscription boxes
uOpen is a very good website, it has such a wide range of subscription boxes. You can chose from a one-off box, a 3, 6 or 12 month subscription box...
J
Judith Beaumont
trustpilot.com
Sep 30, 2025
Wonderful Company
I have nothing but praise for this company. I am an older wrinkly hippy surfer and ordered a box for my son-in-law who was absolutely thrilled with th...
I
Iona Penrice
trustpilot.com
Sep 30, 2025
Great products and great service
Great products and great service. Had some queries so contacted customer service and Andy...
C
Christine Walker
trustpilot.com
Sep 30, 2025
fabulous service
fabulous service and the gift w...
J
Jonathan Davis
trustpilot.com
Sep 30, 2025
Good way to try different subscription…
Good way to try different subscription boxes all through 1 account. I've ordered 3-4 different boxes so far including Meatbox, Super Loot and a Coffee...
A
Adam Osborn
trustpilot.com
Sep 30, 2025
Sock Subscription
Ordered a sock subscription from uopen and very happy with what I have been getting the...
K
Katrina Gomez
Collected.reviews
Dec 07, 2021
Buzzle Box
After a lengthy period of not spoiling my boys, I decided to treat them as a special treat.
I ordered two Buzzle Boxes from the Uopen webshop, and they arrived today.
This company's website is really user-friendly, and I was able to locate exactly what I was looking for in a short amount of time.
Andrew was also really helpful, going out of his way to ensure that I was entirely delighted with my purchase.
My order has just arrived, exactly 48 hours after it was placed, and it is as follows:
Thank you so much for your assistance; my sons are thrilled with the boxes!
Conclusion
Reviews of uOpen show a mix of reliably positive user experience and recurring fulfilment or communication issues. Several customers describe helpful, prompt support (often naming a staff member) and satisfactory boxes, while others report non-dispatch, delivery problems and unanswered refund requests. If you are researching uOpen, check seller fulfilment times, refund and cancellation policies and consider ordering a one-off box before committing to a subscription. Contact customer support in advance for dispatch confirmation if timely delivery is important.