Reviews of uOpen show a mix of reliably positive user experience and recurring fulfilment or communication issues. Several customers describe helpful, prompt support (often naming a staff member) and satisfactory boxes, while others report non-dispatch, delivery problems and unanswered refund requests. If you are researching uOpen, check seller fulfilment times, refund and cancellation policies and consider ordering a one-off box before committing to a subscription. Contact customer support in advance for dispatch confirmation if timely delivery is important.
Examples from available reviews (Dec 2021 – Feb 2026).
Box never dispatched and customer support stopped replying.
“I never received. It never was dispatched.”
Ordered months ago, never received product and no replies.
“I haven't received my product.”
Andy was patient and resolved my subscription order problem.
“Andy was so patient with me and sorted me out completely.”
Wide range of subscription boxes with reasonable prices and flexible terms.
“it has such a wide range of subscription boxes.”
Reviewers report inconsistent service: some praise fast, helpful staff and issue resolution, while others describe missed dispatches and unresolved subscription problems.
A small number of reviewers comment on value: some call prices reasonable, while others say paid boxes were not delivered and felt not worth the cost.
Users note a generally straightforward website and account setup, with easy browsing and choice of subscription lengths and single-box purchasing options.
Product reactions vary: several customers praise box contents and gifts, but a few report repeated identical items or mismatched sizes on arrival.
Communication experiences diverge: many cite responsive, helpful staff handling queries, while others report no replies and unanswered refund requests.
Overall impressions are split: multiple satisfied customers highlight prompt resolution and enjoyable boxes; several report non-delivery and poor follow-up.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (13) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Box never dispatched and customer support stopped replying.
“I never received. It never was dispatched.”
Item ordered weeks ago still not received and doubtful arrival.
“still not received anything.”
Paid for a three-month subscription but boxes still not sent.
“it's now 16th June and still not sent”
Boxes repeatedly contained the same snacks instead of variety.
“the same snacks every time!”
Ordered months ago, never received product and no replies.
“I haven't received my product.”
Order marked delivered but customer never received and wants a refund.
“it says it has been delivered but nothing has been delivered”
Delayed box was handled efficiently and professionally by staff.
“dealt with very efficiently and professionally by Andy.”
Wide range of subscription boxes with reasonable prices and flexible terms.
“it has such a wide range of subscription boxes.”
Andy was patient and resolved my subscription order problem.
“Andy was so patient with me and sorted me out completely.”
Customer service quickly resolved my queries professionally.
“Andy was extremely helpful and resolved my issue quickly and professionally.”
Fabulous service and the gift was well admired and appreciated.
“fabulous service and the gift was much admired and appreciated”
Good overall experience trying different boxes, with friendly support.
“uOpen suppoirt is friendly and they can help chase boxes for you.”
Happy with sock subscription and enjoy monthly convenience bonus.
“very happy with what I have been getting the last couple of months.”
After a lengthy period of not spoiling my boys, I decided to treat them as a special treat.
I ordered two Buzzle Boxes from the Uopen webshop, and they arrived today.
This company's website is really user-friendly, and I was able to locate exactly what I was looking for in a short amount of time.
Andrew was also really helpful, going out of his way to ensure that I was entirely delighted with my purchase.
My order has just arrived, exactly 48 hours after it was placed, and it is as follows:
Thank you so much for your assistance; my sons are thrilled with the boxes!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
uOpen is a UK-based online marketplace for subscription and one-off boxes, aggregating independent sellers across categories such as snacks, gifts and specialist hobby kits. The site offers single purchases and multi-month subscriptions with account management and consolidated checkout. Potential buyers often search uOpen for vendor variety, subscription terms, delivery practices and customer-support responsiveness.