Many reviewers say their orders were never sent, or were marked delivered but didn’t arrive. Several also report that support stopped responding after they reported missing parcels. Others praise quick fixes by named staff and describe boxes they enjoyed, fast delivery, and plenty of choice. Overall ratings split sharply between unresolved delivery issues and strong customer service when it works.
Examples from available reviews (Dec 2021 – Mar 2026).
Box never dispatched and customer support stopped replying.
“I never received. It never was dispatched.”
Boxes repeatedly contained the same snacks instead of variety.
“the same snacks every time!”
Customer service quickly resolved my queries professionally.
“Andy was extremely helpful and resolved my issue quickly and professionally.”
Ordered two boxes; helpful staff and user-friendly site, arrived in 48 hours.
“My order has just arrived, exactly 48 hours after it was placed,”
Several reviews describe orders that didn’t arrive or arrived late, along with refund requests. Clearly positive comments credit specific staff for quick, professional help when problems came up. This contrast—delivery failures left unresolved versus staff successfully stepping in—shows up repeatedly.
Positive reviews point to a broad selection of boxes and prices they consider reasonable. Only a small number mention value directly, but they include repeat satisfaction with subscriptions such as socks. Few reviewers clearly dispute the balance between price and quality.
Some reviewers say they enjoyed the boxes for gifts and personal use, calling out the convenience and variety. Positive experiences often include friendly support that helped track down missing boxes. Negative experiences mainly come from orders not arriving and messages going unanswered.
A few reviews mention limited variety in snack boxes, with repeated items. Product complaints appear less often than delivery and communication problems. No other recurring product faults show up in the sample.
Many reviewers say customer support stopped replying after an order wasn’t dispatched. Others describe fast, helpful responses from named staff who sorted problems out. Communication feedback therefore splits between reported silence and effective one-to-one support.
Reviews divide strongly between customers stuck with missing or unsent orders and those who got quick solutions and enjoyed their boxes. High ratings often mention fast delivery and attentive support. Low ratings focus on orders not being sent, parcels going missing, and a lack of replies.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (13) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Box never dispatched and customer support stopped replying.
“I never received. It never was dispatched.”
Item ordered weeks ago still not received and doubtful arrival.
“still not received anything.”
Paid for a three-month subscription but boxes still not sent.
“it's now 16th June and still not sent”
Boxes repeatedly contained the same snacks instead of variety.
“the same snacks every time!”
Ordered months ago, never received product and no replies.
“I haven't received my product.”
Order marked delivered but customer never received and wants a refund.
“it says it has been delivered but nothing has been delivered”
Delayed box was handled efficiently and professionally by staff.
“dealt with very efficiently and professionally by Andy.”
Wide range of subscription boxes with reasonable prices and flexible terms.
“it has such a wide range of subscription boxes.”
Andy was patient and resolved my subscription order problem.
“Andy was so patient with me and sorted me out completely.”
Customer service quickly resolved my queries professionally.
“Andy was extremely helpful and resolved my issue quickly and professionally.”
Fabulous service and the gift was well admired and appreciated.
“fabulous service and the gift was much admired and appreciated”
Good overall experience trying different boxes, with friendly support.
“uOpen suppoirt is friendly and they can help chase boxes for you.”
Happy with sock subscription and enjoy monthly convenience bonus.
“very happy with what I have been getting the last couple of months.”
After a lengthy period of not spoiling my boys, I decided to treat them as a special treat.
I ordered two Buzzle Boxes from the Uopen webshop, and they arrived today.
This company's website is really user-friendly, and I was able to locate exactly what I was looking for in a short amount of time.
Andrew was also really helpful, going out of his way to ensure that I was entirely delighted with my purchase.
My order has just arrived, exactly 48 hours after it was placed, and it is as follows:
Thank you so much for your assistance; my sons are thrilled with the boxes!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
uOpen is an online subscription box retailer selling curated boxes in areas such as snacks, socks, and gifts. Customers can buy a one-off box or set up recurring deliveries through the website. The site lists box options, subscription terms, and prices, and takes online payments. uOpen ships to customer addresses via third-party carriers and offers support channels for order questions.