Reviewers overwhelmingly highlight helpful, professional staff and reliable booking communication; named employees are cited repeatedly for clear guidance. Equipment and facilities receive positive mention in at least one detailed account, though most feedback centres on service and booking support. Only a small portion of reviews describe on-site gameplay, with those that do reporting enjoyable, intense matches. If you are booking a group event, reviewers recommend contacting staff for options and appreciate email confirmation and pre-event information.
Examples from available reviews (Sep 2021 – Feb 2026).
Friendly professional staff and well-maintained facilities made the experience excellent.
“the friendly and professional staff put me at ease as soon as I arrived.”
Marshalls prioritised safety and made the stag do enjoyable.
“You could tell safety was the main priority but we had a great banter with them too.”
Luis organised information clearly and made booking very easy.
“Luis made it very easy, explained all the options clearly and was very patient.”
Service was fast, friendly and offered good value.
“Great service....fast friendly and good value...thanks Luis”
Reviews consistently praise staff professionalism, friendliness and safety focus; marshals and named employees receive repeated positive mentions for helpfulness.
Very few reviews comment on price; one review explicitly describes the offering as "good value", while most focus on service rather than cost.
A small number of reviewers describe game-day experiences as exciting and intense; most recent reviews discuss booking rather than attended sessions.
Equipment and facilities are noted positively in one review, describing well-maintained kit and quality sites; this is not widely reported elsewhere.
Many reviewers highlight clear, fast and helpful communication during booking; staff frequently emailed information, answered questions and checked in.
Several reviewers recommend UK Paintball and report being impressed overall, citing memorable days and a willingness to return or recommend to others.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (6) · Reviews (1) · Quotes shortened · As of: February 2026
Customer service was very good and Andrew was helpful.
“Costumer service very good. Andrew was nice and helpful. :)”
Reviewer accuses the company of taking deposits and advises booking directly.
“These people are agent. Make sure you book directly from the actual place.”
Luis and Lizzie responded quickly and resolved a complicated booking.
“Luis and Lizzie were extremely fast to respond when emailed for support”
Andrew explained details clearly and answered all my questions.
“Andrew was amazing on the phone, he fully explained all the details”
Andrew provided excellent customer care and resolved booking issues.
“Brilliant customer care while booking the venue.. Andrew was such a massive help,”
Andrew responded quickly and facilitated booking via WhatsApp.
“I loved how I could get it all done over whatsapp.”
Booking was non‑refundable within seven days, reviewer unhappy.
“money non refundable if you cancel within 7 days!”
Polite staff responded promptly by email and answered all questions.
“Emails received promptly and all my questions were answered, excellent service.”
Lewis provided great service during the booking.
“Lewis great service”
Andrew was responsive, reassuring, and helpful throughout booking.
“Andrew was very responsive and helpful.”
Staff were helpful and accommodating, making the surprise run smoothly.
“the staff were extremely helpful and accommodating.”
Staff were very helpful when I called with queries.
“the staff were very helpful.”
Andrew patiently resolved complicated booking issues and guided to solution.
“Andrew was patient and helpful and ultimately guided me to a solution.”
Lucy made the booking easy and provided exceptional customer service.
“Lucy was absolutely brilliant!”
Staff were patient and helpful despite poor signal.
“Fantastic even with bad signal on my end very patient and helpful thank you 🙏🏻”
Andrew was patient, helpful and advised throughout multiple booking changes.
“Andrew was very helpful throughout the booking process, especially given I had to make several changes along the way.”
Great paintballing experience enjoyed by reviewer.
“Great paintballing”
Reviewer found the day brilliant and staff excellent.
“Brilliant fun best staff”
Staff were very friendly and inclusive for everyone.
“Very friendly staff and very inclusive for all”
Organisers ensured a safe, fun experience with varied maps.
“Great group of organisers ensuring a safe and fun experience.”
Great day out; helpful customer service and entertaining games.
“Great day out with football team.”
Marshalls prioritised safety and made the stag do enjoyable.
“You could tell safety was the main priority but we had a great banter with them too.”
Luis provided helpful, informative customer service about costs.
“Luis was amazing he was so much helpful good customer service skills”
Andrew's customer service made the booking process very easy.
“Awesome customer service from Andrew made the booking process very easy.”
Luis efficiently handled booking and provided needed information.
“Luis was great at sorting out my booking for my son and his friends!”
Andrew made booking easy and answered all questions politely.
“you made it so easy to make a booking.”
Luis was professional and knowledgeable helping choose venue and expectations.
“Luis was incredibly helpful and professional helping me choose the perfect location!”
Zena was helpful and answered my questions.
“she was really helpful in answering my questions.”
Andrew was very helpful and answered all my questions.
“Andrew is very helpful asnwering all my questions.”
Staff were helpful and maintained constant check-ins.
“Helpful, constant check in”
Luis provided fast booking and excellent customer service.
“Very fast booking and excellent customer service by Luis.”
Luis organised information clearly and made booking very easy.
“Luis made it very easy, explained all the options clearly and was very patient.”
Staff were very helpful and made the process easy.
“Very helpful and made the process very easy for me ☺️”
Service was fast, friendly and offered good value.
“Great service....fast friendly and good value...thanks Luis”
Reviewer strongly recommends due to amazing service.
“Amazing service would really recommend”
Luis was great to deal with during the booking.
“Luis was great to deal with.”
Booking was handled professionally and customer service was excellent.
“the customer service was amazing from luis”
Andrew provided exceptionally helpful and understanding service.
“Andrew was simply amazing, a true ambassador of a brand.”
Customer service was rated very good by reviewer.
“Very good customer service 10/10”
Andrew was helpful and communicated clearly.
“Andrew was really helpful and communication was clear.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
UK Paintball is a UK-based paintball activity provider that arranges recreational sessions and group bookings for events such as stag dos, birthdays and corporate outings. Typical offerings include organised game formats, on-site marshals and equipment hire, with bookings made in advance. Consumers searching reviews commonly want information on staff professionalism, booking support and site standards.