Front-line staff earn steady praise for quick, patient and helpful booking support. On-site sessions come across as safe, enjoyable and welcoming. Several reviewers mention surprise charges, strict cancellation rules and disputed bills. The result is a clear contrast between strong delivery and recurring complaints about value.
Examples from available reviews (Sep 2021 – Mar 2026).
Andrew provided excellent customer care and resolved booking issues.
“Brilliant customer care while booking the venue.. Andrew was such a massive help,”
Friendly staff and great games made for a great day out.
“Staff were friendly, games were awesome (loved the fort game)”
Company retained 50% booking fee upon cancellation, reviewer outraged.
“they are retaining 50% of the booking fee.”
Reviewer alleges double booking, cancellation, and being overcharged.
“UK Paintball charged me £120 but the invoice for the actual paintballing session was £80.”
Reviewers often name staff such as Andrew, Luis and Lucy for quick fixes and patient help. People describe email, phone and face-to-face support as professional and reassuring. Several accounts mention staff working through complicated booking changes and getting them sorted.
A group of reviews mentions unexpected fees and strict refund rules, including claims that booking fees were kept and that refunds were blocked within non‑refundable windows. Several customers say they were billed incorrectly or charged extra on top of what they booked. A smaller set says the experience felt good value when service was fast and clear.
Guests describe fun, well-run and safe days on site, with varied games and welcoming staff. Families and groups say children and stag/hen parties enjoyed it and would return. Reviewers point to practical organisation and regular staff check-ins during sessions.
Only a few reviews comment on equipment or venue condition. One mentions well‑kept facilities, while a handful focus on required on-site paintball purchases. The set shows no consistent praise or criticism of kit reliability.
Customers mention fast email replies, clear explanations over the phone, and bookings completed through WhatsApp. Staff are described as setting out costs and answering questions. Several reviewers say quick communication made booking easier.
Feedback combines strong enjoyment on the day and reliable staff support with repeated frustration about pricing and cancellation rules. Positive comments focus on event delivery and customer-facing teams. Negative comments focus on booking terms and billing disputes that shape overall satisfaction.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (6) · Reviews (1) · Quotes shortened · As of: March 2026
Customer service was very good and Andrew was helpful.
“Costumer service very good. Andrew was nice and helpful. :)”
Reviewer accuses the company of taking deposits and advises booking directly.
“These people are agent. Make sure you book directly from the actual place.”
Luis and Lizzie responded quickly and resolved a complicated booking.
“Luis and Lizzie were extremely fast to respond when emailed for support”
Andrew explained details clearly and answered all my questions.
“Andrew was amazing on the phone, he fully explained all the details”
Andrew provided excellent customer care and resolved booking issues.
“Brilliant customer care while booking the venue.. Andrew was such a massive help,”
Andrew responded quickly and facilitated booking via WhatsApp.
“I loved how I could get it all done over whatsapp.”
Booking was non‑refundable within seven days, reviewer unhappy.
“money non refundable if you cancel within 7 days!”
Polite staff responded promptly by email and answered all questions.
“Emails received promptly and all my questions were answered, excellent service.”
Lewis provided great service during the booking.
“Lewis great service”
Andrew was responsive, reassuring, and helpful throughout booking.
“Andrew was very responsive and helpful.”
Staff were helpful and accommodating, making the surprise run smoothly.
“the staff were extremely helpful and accommodating.”
Staff were very helpful when I called with queries.
“the staff were very helpful.”
Andrew patiently resolved complicated booking issues and guided to solution.
“Andrew was patient and helpful and ultimately guided me to a solution.”
Lucy made the booking easy and provided exceptional customer service.
“Lucy was absolutely brilliant!”
Staff were patient and helpful despite poor signal.
“Fantastic even with bad signal on my end very patient and helpful thank you 🙏🏻”
Andrew was patient, helpful and advised throughout multiple booking changes.
“Andrew was very helpful throughout the booking process, especially given I had to make several changes along the way.”
Great paintballing experience enjoyed by reviewer.
“Great paintballing”
Reviewer found the day brilliant and staff excellent.
“Brilliant fun best staff”
Staff were very friendly and inclusive for everyone.
“Very friendly staff and very inclusive for all”
Organisers ensured a safe, fun experience with varied maps.
“Great group of organisers ensuring a safe and fun experience.”
Great day out; helpful customer service and entertaining games.
“Great day out with football team.”
Marshalls prioritised safety and made the stag do enjoyable.
“You could tell safety was the main priority but we had a great banter with them too.”
Luis provided helpful, informative customer service about costs.
“Luis was amazing he was so much helpful good customer service skills”
Andrew's customer service made the booking process very easy.
“Awesome customer service from Andrew made the booking process very easy.”
Luis efficiently handled booking and provided needed information.
“Luis was great at sorting out my booking for my son and his friends!”
Andrew made booking easy and answered all questions politely.
“you made it so easy to make a booking.”
Luis was professional and knowledgeable helping choose venue and expectations.
“Luis was incredibly helpful and professional helping me choose the perfect location!”
Zena was helpful and answered my questions.
“she was really helpful in answering my questions.”
Andrew was very helpful and answered all my questions.
“Andrew is very helpful asnwering all my questions.”
Staff were helpful and maintained constant check-ins.
“Helpful, constant check in”
Luis provided fast booking and excellent customer service.
“Very fast booking and excellent customer service by Luis.”
Luis organised information clearly and made booking very easy.
“Luis made it very easy, explained all the options clearly and was very patient.”
Staff were very helpful and made the process easy.
“Very helpful and made the process very easy for me ☺️”
Service was fast, friendly and offered good value.
“Great service....fast friendly and good value...thanks Luis”
Reviewer strongly recommends due to amazing service.
“Amazing service would really recommend”
Luis was great to deal with during the booking.
“Luis was great to deal with.”
Booking was handled professionally and customer service was excellent.
“the customer service was amazing from luis”
Andrew provided exceptionally helpful and understanding service.
“Andrew was simply amazing, a true ambassador of a brand.”
Customer service was rated very good by reviewer.
“Very good customer service 10/10”
Andrew was helpful and communicated clearly.
“Andrew was really helpful and communication was clear.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
UK Paintball runs paintball sessions and group events at venues across the United Kingdom. It offers public sessions and private bookings for birthdays, corporate groups and social events. Staff oversee games on site and deliver safety briefings. Customers can book and ask questions by phone or online.