Reviewers frequently praise Trainline’s app and website for quick, straightforward booking and useful features such as e‑tickets, live updates and railcard discounts. Multiple users report savings on fares and describe the platform as their go‑to booking site. However, several reviews raise concerns about refunds and responses after cancellations or strikes, while other users report prompt phone support and successful refunds. If you plan to use Trainline, check the routed journey details before booking, keep e‑tickets on your device, and save refund policy details; contacting phone support may resolve some cancellation issues more quickly.
Examples from available reviews (Apr 2022 – Feb 2026).
Booking was quick and easy using Trainline's user-friendly website.
“user-friendly and easy to navigate from start to end.”
No response to complaint and no reimbursement after strike losses.
“We lost hundreds of pounds- no offer of reimbursement.”
Customer service answered promptly by human agents and issued refunds quickly.
“answered the phone promptly (no AI) and issued refund straight away”
Regular user finds the booking site easy to navigate and preferred.
“It's my 'go to' site for booking all my train journeys.”
Mixed reports: some users received prompt phone refunds and help, while others describe no reply and refused reimbursements after cancellations.
Many reviewers cite low fares, railcard discounts and good pre‑book prices; a few highlight sudden price jumps or partial refunds.
Most reviewers describe the website and app as easy to use, quick to book and clear step‑by‑step, with convenient e‑ticketing.
A small number of reviewers report e‑tickets as reliable and simple; sample size is limited so conclusions are tentative.
Reviewers note useful live updates and delay notifications; several praise prompt phone responses, though some report no reply.
Several users describe a smooth, affordable booking experience with punctual journeys; a minority report disruptive issues and losses.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Finds Trainline easy, quick to use, and offering good prices.
“easy to use and quick, also good prices.”
Customer service answered promptly by human agents and issued refunds quickly.
“answered the phone promptly (no AI) and issued refund straight away”
Trains were on time for the reviewer.
“Trains on time.”
Service is easy to use with good timing options.
“Easy to use and really good time options”
Booking process was straightforward with no issues.
“No issues straight forward process”
Train was on time even on a match day.
“Well done on time”
Easy to find the cheapest ticket and book online.
“Just very easy to find the cheapest ticket and book it online.”
App suggested a longer route rather than the quicker option; refund offered.
“it took me via London and Birmingham instead of the easier and quicker route via Reading”
Surprised by a very good pre-book price for Manchester Airport.
“Can’t believe the price we just got to pre book train for Manchester airport”
E-tickets are safe, simple and avoid lost paper tickets.
“e-tickets safe and simple easy to do, no lost bits of paper or similar.”
Customer support converted my stress into confidence.
“Their professionalism turned my stress into confidence.”
Booking via Trainline caused seat issues and inability to change trains.
“I do not recommend booking using Trainline or traveling by train in Spain.”
Payment processed but Trainline refused a refund for an unused ticket.
“They then refused to issue a refund”
Unrealistic connection times caused a missed connection on Milano Centrale.
“it took us 2 HOURS so of course we missed the connection.”
Trainline refused to change booking made minutes earlier for wrong month.
“they refused to make any changes or offer a solution”
Booking date was changed and Trainline denied responsibility or support.
“the ticket is non-refundable and cannot be changed.”
A £40 admin charge on a £17 ticket felt excessive and unfair.
“paid £40 admin charge”
A confirmed discount wasn't applied and customer support provided no resolution.
“Customer support is unhelpful, indifferent, and overall very poor.”
Automated service directed online and charged over £100 to change tickets.
“I was charged over £100 admin fee though the return train was staying the same!”
Trainline shows availability but lacks seat information and helpful instructions.
“Use only to see what trains are available and then book directly with the train company.”
Trainline is an excellent platform that provides a quick and effortless approach in searching, comparing, and purchasing affordable train tickets across Europe. Their website was user-friendly and easy to navigate from start to end. I purchased my ticket within minutes of logging on their site, without encountering any technical difficulties.
One of the best things about Trainline is the ability to compare prices easily before making a final decision. With the option available to filter by departure time or arrival time, it made it easier for me to plan my day accordingly.
When I boarded the train using my e-ticket that I had downloaded from their app onto my phone weeks beforehand, there were no complications whatsoever as everything ran smoothly throughout.
All in all, Trainline allowed me an overall seamless experience at booking trains affordably through Europe with useful features such as saving up to 61% on UK Rail fares for utilizing railcards along with live train times being displayed for convenience purposes
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Trainline is a digital ticket retailer and travel app that sells train and coach journeys across the UK and Europe. The platform aggregates schedules and fares from multiple operators, offers mobile and e-ticket delivery, and provides live journey information and booking tools. Consumers commonly consult Trainline for comparing fares, applying railcard discounts and managing ticket purchases on mobile devices.