Reviews Analysed
21
We Collect & Analyse Reviews
Theatre Tickets Direct
Experiences & Reviews
Theatre Tickets Direct is a UK ticket retailer that offers an online booking platform and redeemable vouchers for theatre events. Consumers commonly use it to purchase seats for live performances and to manage bookings or exchanges via the website or customer support.
Overview & Key Metrics
Positive Sentiment
67%
Latest Review
21d
Overall Rating
3.6
Our Analysis
🎯
Service quality
Mixed reports on service: many name a specific staff member who resolves booking errors quickly, while others report inflexibility or refused requests.
Share
Mixed
27%
💰
Value for money
Some reviewers say prices are competitive, but others report extra charges, higher resale prices than buying direct, and voucher-value concerns.
Share
Mixed
10%
⚡
User experience
Limited mentions of the website: a few found booking straightforward, while others flagged self-service issues and unclear extra charges.
Share
Mixed
3%
🔧
Product quality
Reports vary between confirmed bookings and seat upgrades, versus instances where tickets did not arrive or deliveries failed before events.
Share
Mixed
5%
📞
Communication
Many reviewers praise fast, helpful replies (often naming an agent), but a notable minority describe no responses or stalled communications.
Share
Mixed
26%
⭐
Overall experience
Overall sentiment is split: numerous positive, resolved bookings contrast with a substantial number of unresolved issues and formal disputes.
Share
Mixed
29%
Our Independent Methodology
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Data Collection
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AI Analysis
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Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (February 2023 – September 2025).
Nandeep Went Above and Beyond To Help
"I cannot rate this company enough. I brought two tickets for myself and daughter. I have planned a birthday she will never forget away in London and a..."
Holly Foulshm
Trustpilot
Sep 30, 2025
Featured for: detailed example of service help
BEWARE OF THIS SCAM
"BEWARE! This business is a SCAM. I never received tickets I pa..."
Liz
Trustpilot
Sep 30, 2025
Featured for: allegation of missing tickets/scam
Shocking price differential to buying direct, don't be ripped off!!!!
"Was bought a £250 gift voucher from this company for a wedding anniversary and upon checking shows and availability I suddenly realised that even this..."
Debbie C
Trustpilot
Sep 30, 2025
Featured for: explicit pricing complaint
DO NOT USE THIS COMPANY!
"When I tried to use my gift voucher to buy theatre tickets I was told that the voucher had expired, even though the voucher has no issue date or expir..."
S Cooper
Trustpilot
Sep 30, 2025
Featured for: voucher dispute and legal action
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
L
Liz
trustpilot.com
Sep 30, 2025
BEWARE OF THIS SCAM
BEWARE! This business is a SCAM. I never received tickets I pa...
M
Miriam Pinto
trustpilot.com
Sep 30, 2025
Nandeep Vyas was very helpful in…
Nandeep Vyas was very helpful in helping me save a...
H
Holly Foulshm
trustpilot.com
Sep 30, 2025
Nandeep Went Above and Beyond To Help
I cannot rate this company enough. I brought two tickets for myself and daughter. I have planned a birthday she will never forget away in London and a...
D
Debbie C
trustpilot.com
Sep 30, 2025
Shocking price differential to buying direct, don't be ripped off!!!!
Was bought a £250 gift voucher from this company for a wedding anniversary and upon checking shows and availability I suddenly realised that even this...
D
David Gibson
trustpilot.com
Sep 30, 2025
Having booked tickets for 2 shows on…
Having booked tickets for 2 shows on the wrong date, which clashed with another family event, Nandeep resolved the is...
A
Anna Hayne
trustpilot.com
Sep 30, 2025
Ordered an extra theatre ticket in error
Ordered an extra theatre ticket in error. Could not fault the customer service o...
T
Thomas Jones
trustpilot.com
Sep 30, 2025
Very inflexible with voucher dates
Very inflexible with voucher dates. Other companies much more accommo...
K
Katrina
trustpilot.com
Sep 30, 2025
Nandeep was very helpful with a post…
Nandeep was very helpful with a post booking request. He went out o...
c
customer
trustpilot.com
Sep 30, 2025
Booking error thanks to health resolved
I made a booking error rushing to get my tickets booked without realising I was hypoglycaemic and therefore incapable of checking what I was doing car...
M
MikeJ
trustpilot.com
Sep 30, 2025
Terrible customer service
As soon as you have an issue, or are in dispute with the...
S
S Cooper
trustpilot.com
Sep 30, 2025
DO NOT USE THIS COMPANY!
When I tried to use my gift voucher to buy theatre tickets I was told that the voucher had expired, even though the voucher has no issue date or expir...
D
Di Gerard
trustpilot.com
Sep 30, 2025
What brilliant service received
What brilliant service received. Due to circumstances some vouchers from 2017 had been forgotten/mislaid. On contacting...
C
Colin. F
trustpilot.com
Sep 30, 2025
Great Customer Service
Great Customer Service and speedy response. Nandeep has been brilliant at sorting out my incompetence, in ordering tickets for the wrong date. Th...
M
Mrs T
trustpilot.com
Sep 30, 2025
Nandeep sorted out our tickets when we…
Nandeep sorted out our tickets when we suddenly found my son could join us for...
E
Elliot Micallef
trustpilot.com
Sep 30, 2025
We have ordered 11 tickets, and we have not recieved them
We have ordered 11 tickets, and they have not turned up! We ordered 11 tickets some time ago, an...
Z
Zoe Bodsworth
trustpilot.com
Sep 30, 2025
Excellent customer service from Nandeep
Nandeep was so helpful and replied very fast and resolved my issue within minut...
S
Siobhan McParland
trustpilot.com
Sep 30, 2025
Nandeep was very helpful and efficient…
Nandeep was very helpful and effici...
D
David Itzhaik
trustpilot.com
Sep 30, 2025
Great service
Great service Fa...
S
Steve Robson
trustpilot.com
Sep 30, 2025
Be aware of voucher validity dates.
Be aware of voucher validity dates on vouchers. Buyers and receivers are not warned of the validity dates that seem impossible to extend. The buyer is...
H
H Jones
trustpilot.com
Sep 30, 2025
Re booking
Due to an illness I needed to re book on a different date and I was helped enormously by Nandeep Vyas of Theatre Di...
Conclusion
Reviews show a repeated pattern: multiple customers praise rapid, personalised help—several specifically name an agent who resolved booking errors, exchanges and refunds. Conversely, there are consistent complaints about voucher validity, perceived price mark-ups compared with buying direct, and some instances of tickets not arriving or of unresponsiveness. For consumers, check voucher terms and expiry, keep booking confirmations, and document communications. If price or voucher flexibility is critical, compare direct theatre prices and alternative sellers before purchase.