Users often mention fast online consultations, quick clinician replies, and rapid prescription delivery. Many describe the questionnaire as clear and the advice as professional. A small number point to serious problems, including a confusing refusal process and at least one case of the wrong product being sent. A few reviews raise pricing concerns, but it is not a leading theme.
Examples from available reviews (Sep 2025 – Mar 2026).
Speedy service with great consultations and reliable delivery.
“Speedy service, great Doctors during consultation”
They sent the wrong product and offered no apology.
“I was sent Tretinoin Cream, which is not the same as the gel”
Confusing, protracted process that ultimately refused the request.
“Confusing, protracted process”
Good service but prices higher than expected compared with others.
“prices are higher than what I expected”
Many reviews point to fast assessments, quick dispatch, and next-day delivery as reliable strengths. A smaller number describe slower or unsuccessful experiences, suggesting results can vary at times.
Only a few reviews mention cost. One reviewer said prices were higher than expected, while another called them fair, so comments on value remain limited.
Most users describe a smooth online consultation and a website that is easy to use for completing medical questionnaires. A few reviews mention a confusing, drawn-out process that ended in a refusal, and these accounts are rare but stand out.
Several reviewers say the treatment worked and symptoms improved after receiving medication. At least one review reports the wrong product arrived with no apology, and another says the treatment did not clear an infection, showing mixed outcomes.
Many reviewers note fast doctor responses, careful checks, and clear clinical guidance during consultations. Communication problems do not appear widespread, although fulfilment mistakes led to isolated complaints about follow-up and lack of apology.
Overall feedback leans positive, with frequent mentions of professional consultations, fast service, and prompt delivery. A small but clear group of low-rated reviews focused on refusals, incorrect dispatches, and cost concerns highlights a sharp contrast in experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Quotes shortened · As of: March 2026
Gained a little confidence using tablets after trying one.
“gained a little bit of coffidance with tablets”
Great service; doctors responded quickly and prescription arrived promptly.
“The doctors are very quick to respond”
Good service but prices higher than expected compared with others.
“prices are higher than what I expected”
Thorough, reassuring consultation process and reliable next-day delivery.
“the questionnaire and vetting process was thorough and efficient”
Quick and efficient service overall.
“Quick and efficient”
Received quick responses from the clinic.
“Quick responses.”
Thorough, quick service with fast delivery that cured issues.
“Quick delivery and cured my issues”
Excellent service provided by the clinic.
“Excellent service”
Confusing, protracted process that ultimately refused the request.
“Confusing, protracted process”
Professional, thorough consultation with quick responses and speedy delivery.
“Professional and thorough consultation.”
Easy questionnaire, quick confirmation, and prompt, discreet delivery.
“Easy questionnaire covering relevant information.”
Comprehensive online consultation, fair pricing, and quick delivery.
“comprehensive and thorough on-line consultation process”
Professional online consultation, appropriate treatment and very fast delivery.
“The online consultation was professional”
Speedy service with great consultations and reliable delivery.
“Speedy service, great Doctors during consultation”
Received good, solid advice and help.
“Good solid advice and help”
Fast, efficient service with detailed guidance and confidence in care.
“Detailed history and guidance offered.”
Great and timely service provided.
“Great and timely service”
Very good help and service; reviewer will use website again.
“Very good help and service”
Excellent service balancing medical care, customer service and accessibility.
“Excellent service balancing medical care with customer service and accessibility”
Amazing service provided by The Online Clinic.
“Amazing service”
Quick, attentive service with timely processing and delivery.
“Fantastic service”
Prompt service and delivery; medication arrived before the weekend.
“Very quick and prompt service”
Very prompt response and fast delivery.
“Very prompt response and fast delivery”
Straightforward process with quick doctor feedback.
“received feedback from the doctor quickly”
They sent the wrong product and offered no apology.
“I was sent Tretinoin Cream, which is not the same as the gel”
Quick consultation, prompt prescription delivery and early improvement observed.
“prescription was approved and within 2 days my cream was delivered”
Good consultation advice with prompt dispatch and delivery.
“prompt dispatch and delivery of the prescription order”
Quick, efficient service with great next-day delivery.
“Quick efficient and great next day delivery”
The service was friendly and professional.
“The service was very friendly qick and professional.”
Received effective treatment and prompt professional doctor responses.
“I was able to get an effective treatment”
Exceptional experience; professional, fast consultation and medication within three days.
“I received the medication within 3 days!”
Quick consultation and quick delivery; very thankful.
“Quick consultation, quick delivery, thank you very much.”
Service is great and the website is simple to use.
“Great service and simple to use”
Service was great but treatment did not resolve infection.
“Service was great but I still have a infection”
Really quick responses and great service.
“Really quick responses and great service”
Fast assessment with prompt delivery; reviewer very happy.
“Very fast assessment and prompt delivery.”
Very professional, prompt and helpful service.
“Very professional, prompt and helpful”
Received a very prompt response after submitting a question.
“Very prompt response when submitting a question.”
Service was really fast and good.
“Really fast an good”
Quick service with an easy-to-use website and good aftercare.
“Very quick service & easy to use website”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
The Online Clinic runs an online healthcare service where patients fill out medical questionnaires and consult remotely with registered clinicians. Clinicians review the submitted details and may issue prescriptions when clinically appropriate. The service also dispenses prescriptions and posts medicines to patients’ addresses. The platform relies on digital forms and secure messaging to handle consultations and patient records.