Reviews Analysed
20
We Collect & Analyse Reviews
The Online Clinic
Experiences & Reviews
The Online Clinic is a digital healthcare provider offering remote medical consultations and prescription services. It is commonly used by people seeking online assessment, prescription issuance and home delivery of prescribed medicines. When researching providers, verify professional registration, prescribing policies, delivery times and returns/returns procedures on the company's official site.
Overview & Key Metrics
Positive Sentiment
95%
Latest Review
19d
Overall Rating
4.8
Our Analysis
🎯
Service quality
Reviews largely describe fast, professional service with quick reviews, consultations and prompt dispatch; one review reports an order/fulfilment error.
Share
Strong
29%
💰
Value for money
None of the analysed reviews mention price, cost or value for money, so there is no direct evidence here about affordability or perceived value.
Share
Mixed
0%
⚡
User experience
Users report a straightforward online process: quick consultations, easy ordering and fast delivery, often next-day or within a few days.
Share
Strong
20%
🔧
Product quality
Product reports are mixed: several users report effective treatments, while others describe receiving the wrong formulation or insufficient clinical effect.
Share
Mixed
6%
📞
Communication
Most reviewers note prompt replies, helpful consultations and aftercare; one reviewer reports poor email handling and a lack of apology.
Share
Strong
16%
⭐
Overall experience
Most reviewers describe a positive overall experience driven by speed and professionalism; a small minority note delivery errors or limited treatment effect.
Share
Strong
29%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (September 2025).
I have been a customer of this website…
"I have been a customer of this website before and never had an issue, which is why I trusted the process this time. I specifically wanted Tretinoin Ge..."
Omaira
Trustpilot
Sep 30, 2025
Featured for: wrong product and poor response
Effective treatment
"I was able to get an effective treatment and rec..."
Rukiye
Trustpilot
Sep 30, 2025
Featured for: reports effective treatment and responses
My experience with The Online Clinic…
"My experience with The Online Clinic was exceptional. The whole process of consultation with the doctor was very proffesio..."
Mariyana Hristova
Trustpilot
Sep 30, 2025
Featured for: fast professional process, satisfied
Very quick service & easy to use…
"Very quick service & easy to use..."
Donna
Trustpilot
Sep 30, 2025
Featured for: mentions easy website and aftercare
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: September 2025
N
Natalya A
trustpilot.com
Sep 30, 2025
Fantastic service
Fantastic service, quick to review my request, issue follow up questio...
S
Shelley partridge
trustpilot.com
Sep 30, 2025
Very quick and prompt service Meds were…
Very quick and prompt service Meds were received bef...
H
HappyG
trustpilot.com
Sep 30, 2025
Very prompt response and fast delivery
Very prompt respons...
E
Emily
trustpilot.com
Sep 30, 2025
The process was straightforward and I…
The process was straightforward and I re...
O
Omaira
trustpilot.com
Sep 30, 2025
I have been a customer of this website…
I have been a customer of this website before and never had an issue, which is why I trusted the process this time. I specifically wanted Tretinoin Ge...
I
Imtiaz Rashid
trustpilot.com
Sep 30, 2025
I’m pleased I went on line for… skin pigmentation ointment
I’m pleased I went on line for consultation and immediately had a response back so quickly questions were asked and forward my pictures of my skin pig...
A
Andrew Borland
trustpilot.com
Sep 30, 2025
Good Service and Prompt Delivery
Very good consultation advice and prompt dis...
p
paula
trustpilot.com
Sep 30, 2025
Great service very happy 😃
Quick efficient and great next...
K
Kenrick Yearwood
trustpilot.com
Sep 30, 2025
The service was very friendly qick and…
The service was very frien...
R
Rukiye
trustpilot.com
Sep 30, 2025
Effective treatment
I was able to get an effective treatment and rec...
M
Mariyana Hristova
trustpilot.com
Sep 30, 2025
My experience with The Online Clinic…
My experience with The Online Clinic was exceptional. The whole process of consultation with the doctor was very proffesio...
A
Anyone CanCook
trustpilot.com
Sep 30, 2025
Quick consultation
Quick consultation, quick de...
M
Miss Hess
trustpilot.com
Sep 30, 2025
Great service and simple to use
Great service and simple to use. Order...
K
Kelly Palmer
trustpilot.com
Sep 30, 2025
Service was great but I still have a…
Service was great but I still have a infect...
A
Amy Gorman
trustpilot.com
Sep 30, 2025
Really quick responses and great service
Really quick respons...
M
Maja Turkalj
trustpilot.com
Sep 30, 2025
Very fast assessment and prompt…
Very fast assessment and p...
C
Carolyn Young
trustpilot.com
Sep 30, 2025
Very professional
Very professional,...
S
Susan Brackley
trustpilot.com
Sep 30, 2025
Great company
Very prompt response whe...
k
kwadwo Benko
trustpilot.com
Sep 30, 2025
Really fast an good
...
D
Donna
trustpilot.com
Sep 30, 2025
Very quick service & easy to use…
Very quick service & easy to use...
Conclusion
Reviewers most frequently highlight fast consultations, professional staff and rapid prescription dispatch — many report medication arriving within one to three days. Communication and aftercare are commonly described as prompt and helpful. There are isolated negative reports: one reviewer received an incorrect formulation and another reported insufficient treatment effect. If you consider using the service, check product formulation, delivery and return policies and raise any order issues promptly with the provider.