Reviewers most frequently highlight fast consultations, professional staff and rapid prescription dispatch — many report medication arriving within one to three days. Communication and aftercare are commonly described as prompt and helpful. There are isolated negative reports: one reviewer received an incorrect formulation and another reported insufficient treatment effect. If you consider using the service, check product formulation, delivery and return policies and raise any order issues promptly with the provider.
Examples from available reviews (Sep 2025 – Feb 2026).
They sent the wrong product and offered no apology.
“I was sent Tretinoin Cream, which is not the same as the gel”
Received effective treatment and prompt professional doctor responses.
“I was able to get an effective treatment”
Exceptional experience; professional, fast consultation and medication within three days.
“I received the medication within 3 days!”
Quick service with an easy-to-use website and good aftercare.
“Very quick service & easy to use website”
Reviews largely describe fast, professional service with quick reviews, consultations and prompt dispatch; one review reports an order/fulfilment error.
None of the analysed reviews mention price, cost or value for money, so there is no direct evidence here about affordability or perceived value.
Users report a straightforward online process: quick consultations, easy ordering and fast delivery, often next-day or within a few days.
Product reports are mixed: several users report effective treatments, while others describe receiving the wrong formulation or insufficient clinical effect.
Most reviewers note prompt replies, helpful consultations and aftercare; one reviewer reports poor email handling and a lack of apology.
Most reviewers describe a positive overall experience driven by speed and professionalism; a small minority note delivery errors or limited treatment effect.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Quotes shortened · As of: February 2026
Gained a little confidence using tablets after trying one.
“gained a little bit of coffidance with tablets”
Great service; doctors responded quickly and prescription arrived promptly.
“The doctors are very quick to respond”
Good service but prices higher than expected compared with others.
“prices are higher than what I expected”
Thorough, reassuring consultation process and reliable next-day delivery.
“the questionnaire and vetting process was thorough and efficient”
Quick and efficient service overall.
“Quick and efficient”
Received quick responses from the clinic.
“Quick responses.”
Thorough, quick service with fast delivery that cured issues.
“Quick delivery and cured my issues”
Excellent service provided by the clinic.
“Excellent service”
Confusing, protracted process that ultimately refused the request.
“Confusing, protracted process”
Professional, thorough consultation with quick responses and speedy delivery.
“Professional and thorough consultation.”
Easy questionnaire, quick confirmation, and prompt, discreet delivery.
“Easy questionnaire covering relevant information.”
Comprehensive online consultation, fair pricing, and quick delivery.
“comprehensive and thorough on-line consultation process”
Professional online consultation, appropriate treatment and very fast delivery.
“The online consultation was professional”
Speedy service with great consultations and reliable delivery.
“Speedy service, great Doctors during consultation”
Received good, solid advice and help.
“Good solid advice and help”
Fast, efficient service with detailed guidance and confidence in care.
“Detailed history and guidance offered.”
Great and timely service provided.
“Great and timely service”
Very good help and service; reviewer will use website again.
“Very good help and service”
Excellent service balancing medical care, customer service and accessibility.
“Excellent service balancing medical care with customer service and accessibility”
Amazing service provided by The Online Clinic.
“Amazing service”
Quick, attentive service with timely processing and delivery.
“Fantastic service”
Prompt service and delivery; medication arrived before the weekend.
“Very quick and prompt service”
Very prompt response and fast delivery.
“Very prompt response and fast delivery”
Straightforward process with quick doctor feedback.
“received feedback from the doctor quickly”
They sent the wrong product and offered no apology.
“I was sent Tretinoin Cream, which is not the same as the gel”
Quick consultation, prompt prescription delivery and early improvement observed.
“prescription was approved and within 2 days my cream was delivered”
Good consultation advice with prompt dispatch and delivery.
“prompt dispatch and delivery of the prescription order”
Quick, efficient service with great next-day delivery.
“Quick efficient and great next day delivery”
The service was friendly and professional.
“The service was very friendly qick and professional.”
Received effective treatment and prompt professional doctor responses.
“I was able to get an effective treatment”
Exceptional experience; professional, fast consultation and medication within three days.
“I received the medication within 3 days!”
Quick consultation and quick delivery; very thankful.
“Quick consultation, quick delivery, thank you very much.”
Service is great and the website is simple to use.
“Great service and simple to use”
Service was great but treatment did not resolve infection.
“Service was great but I still have a infection”
Really quick responses and great service.
“Really quick responses and great service”
Fast assessment with prompt delivery; reviewer very happy.
“Very fast assessment and prompt delivery.”
Very professional, prompt and helpful service.
“Very professional, prompt and helpful”
Received a very prompt response after submitting a question.
“Very prompt response when submitting a question.”
Service was really fast and good.
“Really fast an good”
Quick service with an easy-to-use website and good aftercare.
“Very quick service & easy to use website”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
The Online Clinic is a digital healthcare provider offering remote medical consultations and prescription services. It is commonly used by people seeking online assessment, prescription issuance and home delivery of prescribed medicines. When researching providers, verify professional registration, prescribing policies, delivery times and returns/returns procedures on the company's official site.