Many travellers mention on-time, polite drivers and clean, well-kept cars. A large number of reviews describe drivers not showing up, arriving late, or leaving early and stranding passengers. Several customers say customer support responded poorly and refund requests stayed unresolved. Multiple reports also point to the wrong vehicle type and safety worries on some transfers.
Examples from available reviews (Sep 2025 – Mar 2026).
Transfers in Las Vegas were punctual, clean, fairly priced and well executed.
“The vehicles were clean, and the drivers were punctual, very helpful and friendly.”
Driver never appeared and company falsely claimed the service occurred.
“the driver never showed up at the meeting point.”
Poor communication left them without support after flight changes and denied refund.
“Awful communication.”
Driver Michal was polite, punctual and vehicle was immaculately clean.
“the vehicle a lovely Mercedes E class was immaculately clean.”
Reviews repeatedly describe drivers skipping pickups, cancelling at the last minute, or turning up very late. Many also mention failed meet-and-greets and drivers leaving before passengers arrived. Positive notes focus on specific drivers who waited, helped with luggage, and shared useful local tips.
Complaints often involve paying for transfers that never happened and then being refused a refund. Several reviewers also say drivers asked for extra cash at pickup. A minority report fair prices and good value when everything worked as planned.
When transfers fell through, users describe stress and extra costs, such as flagging down taxis or paying for replacement rides. Some say they couldn’t change bookings after flight changes because the modification options were blocked. When drivers communicated early, customers describe calm, straightforward trips.
Many reviews mention vehicle mix-ups, such as a small sedan arriving instead of a booked minivan. Multiple accounts describe dirty, uncomfortable, or poorly maintained cars, and at least one report mentions rough or unsafe driving. Still, several reviewers highlight spotless vehicles and comfortable high-end cars.
Several customers say customer support didn’t respond, contact numbers were wrong, or phone lines were costly. Others praise drivers who used WhatsApp or calls to confirm arrival times and rearrange after flight delays. Communication breakdowns often sit alongside unresolved service problems and refund disputes.
Feedback swings between seamless transfers and major breakdowns that led to missed connections or extra spending. The most common problems are no-shows and unhelpful customer support. Good experiences usually come down to individual drivers who were punctual, helpful, and professional.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (39) · Quotes shortened · As of: March 2026
Transfers in Las Vegas were punctual, clean, fairly priced and well executed.
“The vehicles were clean, and the drivers were punctual, very helpful and friendly.”
Generally reliable and polite drivers, but drivers appeared dangerously overtired.
“all drivers appeared extremely overtired.”
Poor communication left them without support after flight changes and denied refund.
“Awful communication.”
No response from customer service despite multiple contact attempts.
“There is no Customer Service at all !!!”
Driver left despite delay, no contact, and company refused refund.
“The driver did not show up and did not answer his phone.”
Driver never appeared and company falsely claimed the service occurred.
“the driver never showed up at the meeting point.”
Gio made pickup smooth and offered helpful local suggestions.
“Gio was absolutely fantastic.”
Driver stayed in contact and rescheduled pick up when flight delayed.
“Driver was in contact before pick up rescheduled when flight was delayed”
Driver cancellation caused over 30 minutes' additional waiting.
“Pathetic service”
Driver failed to meet clients and refused to provide agreed meet-and-greet service.
“The driver did not meet them at baggage claim”
Return transfer over an hour late; another company eventually provided replacement.
“The transfer to bring us back to the airport to get our return flight was over an hour late”
Drivers were punctual, communicative and cars were good over multiple trips.
“Drivers are on time and keeping in contact with us beforehand”
Driver demanded extra payment, displayed unsafe driving and poor professionalism.
“ask for an additional $50. for the trip.”
Paid for meet-and-greet but driver was late and picked others first.
“the driver was late we waited 30mins longer as the driver decided to pick up another customer first.”
Driver waited despite late arrival and provided an excellent return transfer.
“We were late arriving at CDG and the driver was able to wait.”
No return pickup confirmation caused stress; driver arrived twenty minutes late.
“we had no confirmation on what time the driver was picking us up”
Driver Tais contacted via WhatsApp and provided polite, helpful service.
“Our driver, Tais, met us at the airport after contacting us via WhatsApp.”
Driver was punctual, vehicle clean, and service perfectly executed.
“Driver was on time, vehicle was clean, everything was perfect.”
Booked private transfer but received a dirty taxi instead of professional service.
“The van was a taxi service, not a private transfer as booked.”
Punctual, informative, and excellent service.
“Excellent service, punctual, very informative.”
Driver Leonardo contacted them before landing and was punctual and polite.
“Our driver Leonardo contacted us before we landed.”
Unsafe, uncomfortable vehicle and rough driving ruined their airport transfer.
“The vehicle was not fit to be on the road.”
Could not change booking after flight rebooking; local service unavailable.
“it was impossible to change the original booking.”
Same driver made both journeys enjoyable and punctual despite traffic.
“he made our trip very enjoyable”
Paid for a minivan but received an older, uncomfortable four-seater sedan.
“Instead they had an older 4 seater sedan car”
Driver Michal was polite, punctual and vehicle was immaculately clean.
“the vehicle a lovely Mercedes E class was immaculately clean.”
Driver cancelled due to delay; customer paid for unused service and paid taxi.
“I paid 100 € for a service I didn’t received.”
Driver Wayne was kind, knowledgeable and made their long transfer pleasant.
“Our driver, Wayne Pinnock, was the best airport transfer driver we have ever had in our many travels.”
Effective communication and friendly driver Karla provided a seamless transfer.
“Karla was careful driver”
Driver was an hour late and contact numbers were incorrect.
“Late pick up for 1 hours”
Driver left airport before passenger collected, leaving them stranded and unsupported.
“I was abandoned in a foreign country!”
Driver waited 30 minutes and service overpriced; not dependable with flight times.
“30 min waiting for the driver...”
Driver arrived late, vehicle lacked space, and service felt unsafe and dishonest.
“there was no space.”
No driver arrived and customer support numbers were unhelpful and costly.
“We did not receive a driver at Malaga airport”
Driver was absent, unreachable, and arrived 45 minutes late.
“The driver was not at the Airport at the time we agreed on.”
Driver late and van was too small and smelt of diesel, causing nausea.
“it wasn't big enough for us and our luggage”
Booked private taxi but it was shared, causing delays and distress.
“The taxi was meant to be private for me and my three daughters.”
Reserved an exclusive minivan but received a small sedan instead.
“I reserved the exclusive mini van, but i got the small car(sedan)”
Driver arrived on time, was polite and provided a great journey.
“Excellent driver. Arrived on time very polite and great journey back to the airport.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Taxi2Airport runs an online booking site for airport transfers. Travellers can book private cars, shared shuttles, and larger vehicles for airport pick-ups and drop-offs. Bookings usually come with online confirmation and a vehicle choice at checkout. The platform takes common online payment methods and shares booking details plus driver contact information. Taxi2Airport links customers with local transfer providers in several countries for pre-paid airport transport.