Reviews Analysed
20
We Collect & Analyse Reviews
Taxi2Airport
Experiences & Reviews
Taxi2Airport is an online booking platform that arranges pre‑booked airport transfers via local transfer operators. It is used to reserve private and group transfers in many destinations, typically providing booking confirmations and driver contact details to passengers prior to arrival.
Overview & Key Metrics
Positive Sentiment
35%
Latest Review
18d
Overall Rating
2.5
Our Analysis
🎯
Service quality
Many reviews report no‑shows, late pickups and unsafe driving; other customers describe punctual, attentive drivers who improved their journeys.
Share
Weak
20%
💰
Value for money
Several customers say they paid for services not delivered or for a specific vehicle type and did not get a refund or adequate resolution.
Share
Weak
8%
⚡
User experience
Booking and journey experiences vary: some praise seamless transfers, while many describe stress from delays, mismatched vehicles and long waits.
Share
Weak
23%
🔧
Product quality
Complaints include wrong vehicle type, overcrowding, poor vehicle condition, unpleasant smells and lack of space for luggage in several reports.
Share
Weak
7%
📞
Communication
Some drivers contact passengers with clear instructions, but many reviews describe unreachable drivers, incorrect numbers and slow or costly customer support.
Share
Weak
19%
⭐
Overall experience
Overall impressions are mixed: a number of positive driver experiences exist alongside many reports of abandonment, booking failures and dissatisfaction.
Share
Weak
23%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (September 2025).
First class service from Leonardo
"First class service throughout. Our driver Leonardo contacted us before we landed. Giving us clear instructions on were to..."
Carl Nevison
Trustpilot
Sep 30, 2025
Featured for: Driver contacted before landing
Our experience was absolutely amazing
"Our experience was absolutely amazing, first time using a private transfer and I could not fault it, we were met at the airport arriving and our hotel..."
Lynn Mcguire
Trustpilot
Sep 30, 2025
Featured for: Highly positive, same driver twice
bad experience while travelling to airport.
"Myself, husband, daughter and 2 grandchildren were picked up for our return flight from Murcia airport. To begin with our driver arrived 1.5 hours ear..."
Gaynor Ellison
Trustpilot
Sep 30, 2025
Featured for: Vehicle unsafe; slow company reply
Abandoned
"I recommend you DO NOT use this service. Here's my experience: I booked & paid & received an email advising the driver would arrive at the airport 30..."
june
Trustpilot
Sep 30, 2025
Featured for: Abandoned at airport; no refund
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: September 2025
S
Susan Stokes
trustpilot.com
Sep 30, 2025
Excellent service
Excellent service, punc...
C
Carl Nevison
trustpilot.com
Sep 30, 2025
First class service from Leonardo
First class service throughout. Our driver Leonardo contacted us before we landed. Giving us clear instructions on were to...
G
Gaynor Ellison
trustpilot.com
Sep 30, 2025
bad experience while travelling to airport.
Myself, husband, daughter and 2 grandchildren were picked up for our return flight from Murcia airport. To begin with our driver arrived 1.5 hours ear...
L
Luis Nouel
trustpilot.com
Sep 30, 2025
Booked an airport pickup with them
Booked an airport pickup with them. The process seemed straight forward but when the airline cancelled the fligth and reboked to a later fligth, it wa...
L
Lynn Mcguire
trustpilot.com
Sep 30, 2025
Our experience was absolutely amazing
Our experience was absolutely amazing, first time using a private transfer and I could not fault it, we were met at the airport arriving and our hotel...
A
Anonymous
trustpilot.com
Sep 30, 2025
I requested and paid for a minivan for…
I requested and paid for a minivan for extra room for a longer drive. Instead they had an older 4 se...
M
Mr V, Rayleigh
trustpilot.com
Sep 30, 2025
Airport Pick Up at Krakow
I would fully recommend Taxi2Airport service. We got a message from our driver Michal to say he was waiting outside the arrival gate. He was very poli...
Y
Yadira Abreu
trustpilot.com
Sep 30, 2025
Do not recommend
My flight was delayed. I contact the driver and he told he can’t pick me up. I paid 100 € for a service I didn’t received. I had to pay a taxi at the...
K
Kristina
trustpilot.com
Sep 30, 2025
Our driver
Our driver, Wayne Pinnock, was the best airport transfer driver we have ever had in our many travels. He was kind and considerate. When there was traf...
R
Rachel
trustpilot.com
Sep 30, 2025
Excellent service
Excellent service, effective communication from booking to pick up. Friendly phone call the day before to check flight number. On the day Transferz co...
C
Chinnachart Vootita
trustpilot.com
Sep 30, 2025
Late pick up for 1 hours
Late pick up for 1 hours, the telephone number for driver is wrong, couldn’t...
j
june
trustpilot.com
Sep 30, 2025
Abandoned
I recommend you DO NOT use this service. Here's my experience: I booked & paid & received an email advising the driver would arrive at the airport 30...
G
Giustino Longo
trustpilot.com
Sep 30, 2025
Don’t use them from Copenaghen airport.
Don’t use them from Copenaghen airport. You just pay more to get less! better a normal taxi. 30 min waiting for the driver… If you are luck...
R
Rey
trustpilot.com
Sep 30, 2025
Worst transfer experience
Worst transfer experience. Driver made us wait after arriving at Malta airport to assist a friend. Once arrived to the minibus, he had 3 cars seats st...
L
LEONARD BARKER
trustpilot.com
Sep 30, 2025
We did not receive a driver at Malaga…
We did not receive a driver at Malaga airport I rang the number they supplied said they would find out what went wrong didn’t hear anything else so ra...
M
Mascha
trustpilot.com
Sep 30, 2025
The driver was not at the Airport at…
The driver was not at the Airport at the time we agreed on. He could not be reached. There was no other dr...
D
Denise Belton
trustpilot.com
Sep 30, 2025
Horrible experience
I booked a van to pick 7 of us up plus luggage from DEMPASAR airport. The driver was not at the meeting place and he was not answering whatsapp. It to...
M
Mr Kevin Coakley
trustpilot.com
Sep 30, 2025
The taxi was meant to be private for me…
The taxi was meant to be private for me and my three daughters. One of whom is autistic. I paid 130 pounds. When we got to it there was another couple...
V
Visa Patanasin
trustpilot.com
Sep 30, 2025
I reserved the exclusive mini van
I reserved the exclusive mini van, but i got the small car(sedan) which it did...
T
Tracey Illingworth
trustpilot.com
Sep 30, 2025
Excellent driver
Excellent driver. Arrived on time very pol...
Conclusion
The supplied reviews show a pattern of mixed outcomes for Taxi2Airport bookings. Several customers praised punctual, courteous drivers (for example named drivers such as Leonardo and Wayne Pinnock), but many others reported serious issues: no‑shows, long waits, wrong or overcrowded vehicles and difficulties securing refunds or changes. Communication is inconsistent — some drivers give clear arrival instructions, while other customers could not reach drivers or found customer support unresponsive or costly. Consumers should confirm vehicle type and driver contact details ahead of travel, keep booking references and photos, and consider a contingency plan in case of delays or no‑show.