Reviews for Smart Travel Deals are mixed: many customers praise easy booking, punctual meet‑and‑greet services and low prices, while a substantial number report problems with refunds, communication and occasional service failures. Recurrent issues in the reviews include delayed or missing responses to emails and phone calls, long waits for vehicle returns and isolated security concerns. If you plan to book, check the provider’s cancellation and refund policy, keep written records of communications and consider using a payment method that offers dispute protection. For clarity, confirm meet‑and‑greet procedures and on‑arrival instructions before travel and retain booking references for any follow‑up.
Examples from available reviews (Feb 2026).
Booking and tour coordination were professional and thoroughly enjoyable.
“Booking with Smart Travel was extremely professional, easy & went without a hitch.”
Returned to find car rummaged through and staff unresponsive.
“the bags we had left in the car for the second leg of our journey had been riffled through”
They refused refund for cancelled flight and charged £15.
“They refused to give my refund and charged me £15”
Meet-and-greet was hassle-free, punctual, and staff were friendly.
“meet and greet all the way.”
Customers report a mix of punctual, helpful meet‑and‑greet experiences and repeated reports of long waits, late returns and occasional rude or absent staff.
Some reviewers note competitive, low prices; others describe unresolved refund refusals, disputed cancellation charges and difficulty reclaiming paid fees.
Booking and on‑site procedures are often described as straightforward and flexible, with quick shuttle transfers and simple reservation changes.
Many reports say cars were returned in good condition and basic checks were made; a small number allege serious issues, including search of personal belongings.
Reviews show contrasting experiences: several praise proactive calls and responsiveness, while others report ignored emails, dropped calls and no refund follow‑up.
Overall impressions are split between repeat customers praising convenience and multiple reviewers reporting unresolved refund problems and service failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Quotes shortened · As of: February 2026
Calls disconnected and emails ignored regarding registration update.
“they put the phone down on me”
Booking and tour coordination were professional and thoroughly enjoyable.
“Booking with Smart Travel was extremely professional, easy & went without a hitch.”
Positive recurring experience with reliable service over four years.
“I have good experience with smart travels”
Company in liquidation; refund promised but not evidenced or received.
“still waiting for refund”
Returned to find car rummaged through and staff unresponsive.
“the bags we had left in the car for the second leg of our journey had been riffled through”
Waited almost three hours to collect car after flight.
“I waited 2 hours 45 minutes to collect my car”
Meet-and-greet was hassle-free, punctual, and staff were friendly.
“meet and greet all the way.”
Company responded promptly and assisted effectively during cancellations.
“assisted me so quickly and easily”
Meet-and-greet staff were friendly; car returned on time and tyres pumped.
“My car was returned on time and the tyres pumped up.”
Quick handover and return; booking process easy and flexible.
“we were back at the car within 15 mins”
Reviewer recommends the company for excellent service and prices.
“I really recommend everyone for excellent service and prices.”
Cancelled months earlier but refund not received and emails ignored.
“5 MONTHS since cancellation”
They refused refund for cancelled flight and charged £15.
“They refused to give my refund and charged me £15”
Repeatedly asked to contact them and no effective response received.
“They replied saying to contact them, is it a joke ???”
Friendly staff, timely collection and helpful flight confirmations.
“we wait just 5 mins for the pick.”
Refused refund after flight cancellation due to COVID and unhelpful.
“they refused to issue the refund without any reason.”
Reviewer had an excellent experience with the service.
“Excellent experience with this service.”
Competitive price, easy booking and polite, efficient staff.
“very competitively priced, easy to book and easy to use.”
Frequently used; cheapest prices and close shuttle with friendly staff.
“Definitely the cheapest prices for airport parking”
Service was prompt and flexible when flight details changed.
“The service was prompt and without delays.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Smart Travel Deals presents itself as an online travel intermediary focused on bookings for airport parking and related travel services. Consumers researching the company should verify the provider network, cancellation and refund terms, and customer‑support channels on the company website or booking confirmation before purchasing.