Reviews Analysed
20
We Collect & Analyse Reviews
Smart Travel Deals
Experiences & Reviews
Smart Travel Deals presents itself as an online travel intermediary focused on bookings for airport parking and related travel services. Consumers researching the company should verify the provider network, cancellation and refund terms, and customer‑support channels on the company website or booking confirmation before purchasing.
Overview & Key Metrics
Positive Sentiment
55%
Latest Review
18d
Overall Rating
3.1
Our Analysis
🎯
Service quality
Customers report a mix of punctual, helpful meet‑and‑greet experiences and repeated reports of long waits, late returns and occasional rude or absent staff.
Share
Mixed
27%
💰
Value for money
Some reviewers note competitive, low prices; others describe unresolved refund refusals, disputed cancellation charges and difficulty reclaiming paid fees.
Share
Mixed
11%
⚡
User experience
Booking and on‑site procedures are often described as straightforward and flexible, with quick shuttle transfers and simple reservation changes.
Share
Strong
11%
🔧
Product quality
Many reports say cars were returned in good condition and basic checks were made; a small number allege serious issues, including search of personal belongings.
Share
Mixed
5%
📞
Communication
Reviews show contrasting experiences: several praise proactive calls and responsiveness, while others report ignored emails, dropped calls and no refund follow‑up.
Share
Mixed
20%
⭐
Overall experience
Overall impressions are split between repeat customers praising convenience and multiple reviewers reporting unresolved refund problems and service failures.
Share
Mixed
27%
Our Independent Methodology
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Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (September 2025).
Marvelous experience with Smart Travel/Musandam Group
"Our First day of holidays i.e. Dec 1st 2022 was extremely amazing. This was our first time to Oman Musandam and we loved every moment & cannot wait to..."
VINITA MENEZES
Trustpilot
Sep 30, 2025
Featured for: Detailed positive full-service account
Went through personal belongings and used car
"We returned today from holiday to wait an hour, in the cold, for our car, after being told, 5 minutes. When eventually arrived, the driver was rude an..."
Kelly Martyr
Trustpilot
Sep 30, 2025
Featured for: Serious security and conduct complaint
Avoid at all cost
"Avoid ally all cost. My flight was cancelled due to lockdown restriction. They refused to give my refund and charged me £15 when by law they are not a..."
Mahmudur Rahman
Trustpilot
Sep 30, 2025
Featured for: Refund dispute and policy complaint
Excellent service
"I would do meet n greet again this is Hassle free parking I’d honestly say "I think This is much easier and Now I wouldn't do this any other way it’s..."
Miss R
Trustpilot
Sep 30, 2025
Featured for: Positive punctual meet-and-greet report
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: September 2025
a
artbarbharris
trustpilot.com
Sep 30, 2025
I’m sorry to be writing this very very…
I’m sorry to be writing this very very poor review so I book my car park booking with this company to use in November this year but I have changed my...
V
VINITA MENEZES
trustpilot.com
Sep 30, 2025
Marvelous experience with Smart Travel/Musandam Group
Our First day of holidays i.e. Dec 1st 2022 was extremely amazing. This was our first time to Oman Musandam and we loved every moment & cannot wait to...
F
Firos Pk
trustpilot.com
Sep 30, 2025
I have good experience with smart…
I have good experience with smart travels Last four y...
A
AB
trustpilot.com
Sep 30, 2025
Avoid
Used this Company to fly from Gatwick on the Way to the Airport i called the number given only to be told that the company had gone into liquidation 2...
K
Kelly Martyr
trustpilot.com
Sep 30, 2025
Went through personal belongings and used car
We returned today from holiday to wait an hour, in the cold, for our car, after being told, 5 minutes. When eventually arrived, the driver was rude an...
F
Fadel Ahmed
trustpilot.com
Sep 30, 2025
Very bad experience
Very bad experience, I'll never ever use them again. I don't know how they are operating. I always travel and book meet and greet servic...
M
Miss R
trustpilot.com
Sep 30, 2025
Excellent service
I would do meet n greet again this is Hassle free parking I’d honestly say "I think This is much easier and Now I wouldn't do this any other way it’s...
P
PETER BAKER
trustpilot.com
Sep 30, 2025
A lot more than helpful
(Updated Rating to 1 star due to Lies told see my other recent reviews) I feel I have to write another new review for this company. Most of us do not...
s
susan powell
trustpilot.com
Sep 30, 2025
A good Meet and Greet company for Heathrow Airport…
Having travelled from Heathrow during lockdown for business reasons, it was great to see a friendly face at the airport meet and greet floor at the ca...
J
Jayne Mooney
trustpilot.com
Sep 30, 2025
Within minutes of leaving the car we…
Within minutes of leaving the car we were in the airport. When we got back we were back at the car within 15 mins. Really easy process...
G
Gungor AYAZ
trustpilot.com
Sep 30, 2025
I really recommend everyone for…
I really recommend everyone fo...
L
Laura
trustpilot.com
Sep 30, 2025
Do not use
Booked parking with them for a holiday and paid extra in order to be able to cancel and receive a refund if needed. Cancelled back in September and re...
M
Mahmudur Rahman
trustpilot.com
Sep 30, 2025
Avoid at all cost
Avoid ally all cost. My flight was cancelled due to lockdown restriction. They refused to give my refund and charged me £15 when by law they are not a...
E
Edson
trustpilot.com
Sep 30, 2025
Avoid this company
They replied saying to contact them, is it a j...
M
Miguel
trustpilot.com
Sep 30, 2025
Very good service
Very good service, this is the 3rd time we use this company. The staff are friendly, we got to the airport on time and on the way back we wait just 5...
M
Mr Farrukh Imtiaz
trustpilot.com
Sep 30, 2025
Avoid this company
Avoid this company, Absolutely rubbish and fraud, My flight was cancelled due to new strain of COVID 19 and suddenly flights...
M
Monika
trustpilot.com
Sep 30, 2025
Good
Excellent experience wi...
J
John Boyd
trustpilot.com
Sep 30, 2025
Cheap, easy to use and efficient.
We found this car parking service very competitively priced, easy to book and easy to use. Staff were polite and efficient on outbound collection and...
K
Kristi M.
trustpilot.com
Sep 30, 2025
I have booked carpark via this website…
I have booked carpark via this website several times and I highly recommend it to everyone. Definitely the cheapest prices for airport park...
G
Girolamo Grande
trustpilot.com
Sep 30, 2025
Perfect for your travel
The service was prompt and without delays. It wasn't a problem...
Conclusion
Reviews for Smart Travel Deals are mixed: many customers praise easy booking, punctual meet‑and‑greet services and low prices, while a substantial number report problems with refunds, communication and occasional service failures. Recurrent issues in the reviews include delayed or missing responses to emails and phone calls, long waits for vehicle returns and isolated security concerns. If you plan to book, check the provider’s cancellation and refund policy, keep written records of communications and consider using a payment method that offers dispute protection. For clarity, confirm meet‑and‑greet procedures and on‑arrival instructions before travel and retain booking references for any follow‑up.