Customers often praise punctual meet-and-greet, friendly staff, and easy booking. Many mention low prices and fast handovers. A recurring set of complaints focuses on refunds that never arrive, messages that go unanswered, and calls that drop. A few reviews also describe hours-long waits and one security concern involving personal bags.
Examples from available reviews (Mar 2026).
Cancelled months earlier but refund not received and emails ignored.
“5 MONTHS since cancellation”
Calls disconnected and emails ignored regarding registration update.
“they put the phone down on me”
Meet-and-greet was hassle-free, punctual, and staff were friendly.
“meet and greet all the way.”
Frequently used; cheapest prices and close shuttle with friendly staff.
“Definitely the cheapest prices for airport parking”
Most positive feedback highlights meet-and-greet and valet-style handovers. Reviewers often describe on-time collection, friendly staff, and timely returns. A few accounts mention waits lasting several hours, and one review reports personal belongings being rummaged through.
Many reviewers point to competitive, low pricing for airport parking. Some say they return because the rates feel cheaper and booking prices are straightforward. Praise for the price shows up repeatedly in high-rated reviews.
Several reviews describe booking and check-in as fast and flexible. People mention quick handovers and staff help when flights change. Reports of usability problems are rare.
Some reviewers comment positively on the car’s return condition and small touches, such as tyres being pumped, along with on-time returns. Security issues are rare but stand out, with one review saying bags were rummaged through. No other recurring product defects appear.
The most common complaints involve refunds, unanswered emails, and calls that disconnect. Multiple reviewers describe long delays or no sign of promised refunds. A smaller group mentions quick, helpful replies during cancellations, but these comments appear less often than the complaints.
Reviews split between very high satisfaction and strong dissatisfaction. Many five-star reviews praise speed, staff, and price, while a run of one-star reviews centres on missing refunds and poor communication. The pattern shows clearly polarised outcomes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Quotes shortened · As of: March 2026
Calls disconnected and emails ignored regarding registration update.
“they put the phone down on me”
Booking and tour coordination were professional and thoroughly enjoyable.
“Booking with Smart Travel was extremely professional, easy & went without a hitch.”
Positive recurring experience with reliable service over four years.
“I have good experience with smart travels”
Company in liquidation; refund promised but not evidenced or received.
“still waiting for refund”
Returned to find car rummaged through and staff unresponsive.
“the bags we had left in the car for the second leg of our journey had been riffled through”
Waited almost three hours to collect car after flight.
“I waited 2 hours 45 minutes to collect my car”
Meet-and-greet was hassle-free, punctual, and staff were friendly.
“meet and greet all the way.”
Company responded promptly and assisted effectively during cancellations.
“assisted me so quickly and easily”
Meet-and-greet staff were friendly; car returned on time and tyres pumped.
“My car was returned on time and the tyres pumped up.”
Quick handover and return; booking process easy and flexible.
“we were back at the car within 15 mins”
Reviewer recommends the company for excellent service and prices.
“I really recommend everyone for excellent service and prices.”
Cancelled months earlier but refund not received and emails ignored.
“5 MONTHS since cancellation”
They refused refund for cancelled flight and charged £15.
“They refused to give my refund and charged me £15”
Repeatedly asked to contact them and no effective response received.
“They replied saying to contact them, is it a joke ???”
Friendly staff, timely collection and helpful flight confirmations.
“we wait just 5 mins for the pick.”
Refused refund after flight cancellation due to COVID and unhelpful.
“they refused to issue the refund without any reason.”
Reviewer had an excellent experience with the service.
“Excellent experience with this service.”
Competitive price, easy booking and polite, efficient staff.
“very competitively priced, easy to book and easy to use.”
Frequently used; cheapest prices and close shuttle with friendly staff.
“Definitely the cheapest prices for airport parking”
Service was prompt and flexible when flight details changed.
“The service was prompt and without delays.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Smart Travel Deals runs an online booking site for airport parking and meet-and-greet services. It offers choices such as on-site valet, off-site parking with shuttle transfers, and scheduled vehicle collection. Customers book online, get confirmation, and can make flight-related adjustments. The service covers vehicle handover and basic checks at return.