Reviews show consistent praise for product quality, packaging and staff helpfulness, with many customers reporting smooth online orders and clear delivery updates. Communication and delivery tracking are frequently highlighted as strengths. A small number of reviews note delivery timing issues, kerbside drops or isolated damaged units. Pricing receives limited comment but some reviewers note competitive rates. For consumers, the balance of reviews indicates reliable products and attentive service, with occasional logistics exceptions to consider when scheduling delivery.
Examples from available reviews (Sep 2017 – Feb 2026).
Delivery delayed over two days because pallets didn't arrive together.
“Delivery was over two days as all four pallets were not delivered to the depot at the same time.”
Product priced well below competitors, minor delivery timing and one damaged unit.
“Product excellently priced by manufacturer at well below that asked by B&Q.”
Able to buy required brick quantities; consignment arrived quickly and securely.
“able to buy the amount of bricks we needed rather than having to pay for a whole pallet.”
Easy to buy with quick delivery and informed about timescales.
“Easy to buy, quick delivery and kept informed about timescales”
Reviews most often describe staff as helpful and knowledgeable; interactions and after-sales support are cited positively and repeatedly.
Only a few reviews mention price; those that do describe competitive pricing, but commentary on value is limited overall.
Multiple reviewers note an easy online ordering process and clear purchase flows; site and order usability are described as straightforward.
Product quality is commonly praised — paving and bricks described as well made and well packaged, with occasional isolated reports of damage.
Most reviews praise delivery updates and being kept informed; a minority report delivery timing issues or kerbside drops by couriers.
Overall impressions are predominantly positive: customers report satisfactory outcomes, timely deliveries and willingness to recommend the company.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Reviews (18) · Reviews (1) · Quotes shortened · As of: February 2026
Excellent product made a very good patio and reviewer pleased.
“Excellent product,makes a very good patio,well pleased.”
Customer service was friendly and delivery was fast and great.
“Friendly and helpful customer service, Fast and great delivery service”
Easy to buy with quick delivery and informed about timescales.
“Easy to buy, quick delivery and kept informed about timescales”
Good quality product packaged well and delivered safely.
“Good quality product, well packaged and delivered safely.”
Reviewer was regularly kept informed about their order.
“Kept informed about my order”
Product quality and service described as excellent.
“Excellent quality and service. A+++”
Product priced well below competitors, minor delivery timing and one damaged unit.
“Product excellently priced by manufacturer at well below that asked by B&Q.”
High quality products, helpful staff and excellent delivery; kept informed.
“High quality products and very helpful staff .”
Great communications from staff and great product delivery.
“Great comms from Lorraine. great products great delivery from Dave. ⭐️⭐️⭐️⭐️⭐️”
Informative and responsive during purchase and post-purchase queries.
“Very good, informative and responsive through our purchase and post purchase questions Thankyou !”
Able to buy required brick quantities; consignment arrived quickly and securely.
“able to buy the amount of bricks we needed rather than having to pay for a whole pallet.”
Service was excellent from ordering and delivery had no problems.
“From product ordering the service was excellent. Delivery no problem.”
Super quality paving stones and great customer service; reviewer would use again.
“Great customer service. Super quality paving stones. Would definitely use this company again.”
Ordering process was easy and delivery on time with updates.
“Easy ordering process and delivered on time with regular updates to delivery status”
Delivery delayed over two days because pallets didn't arrive together.
“Delivery was over two days as all four pallets were not delivered to the depot at the same time.”
Website easy to use, prompt delivery and updated with exact arrival time.
“Easy to use website to order. Delivery was prompt & I was updated of the exact delivery time. Goods arrived on time”
Great quality product delivered on time.
“Great quality product delivered on time”
Great service, free samples, best online price and quick delivery.
“Found to be the best price online couldn’t really be beaten”
Great service except for a kerbside pavement drop.
“Great service. Only downside, is they had to do a kerbside drop on the pavement.”
Great product with quick, friendly delivery.
“Great product. Quick friendly delivery.”
Excellent product and prompt, helpful service; reviewer would recommend.
“Excellent product prompt service, driver very helpful also when I rang the office the lady was very helpful too. I would defiantly recommend this company.”
Outstanding customer service from Suzanne despite poor delivery company performance.
“nothing was too much trouble for Suzanne.”
Simply Paving is a fantastic company to work with.
Their employees are extremely knowledgeable and helpful.
They were able to assist me in selecting the appropriate color for the stepping stone for my project, which was not an easy task given that I had a very specific idea of what I desired.
I was kept up to date on progress throughout the process, and the work was completed on time.
The stepping stones look fantastic, and everyone, especially me, is overjoyed with them!
Thank you, Simply Paving online company, for making my project stand out; I will recommend you to all of my friends and family.
Slabs arrived in different colours; reviewer will never use company.
“Slabs all different colours,will never use this company,”
No delivery after waiting four days; reviewer requests refund and delayed job.
“No delivery. Waited in 4 days.”
Delivery repeatedly delayed despite assurances, causing builder disruption.
“delivery would take place within 7/10 days”
Hassle-free experience, superb delivery and kept in touch throughout.
“Hassle free, would definitely use again. Delivery was superb and kept in touch throughout.”
Bradstone slabs arrived stained, broken and not as ordered; delivery issues.
“Bradstone slabs were stained broken and to be honest didn't look like what I ordered.”
Website advertised samples but company wouldn't send any; reviewer lost order.
“was told that they do not send out samples”
Excellent, attentive customer service; reviewer strongly recommends company.
“cannot recommend them enough.”
Helpful team, quicker than expected delivery and good notifications.
“Delivery was quicker than expected and I was kept well notified throughout.”
Amazing customer service helped DIYer with advice; product arrived as expected.
“customer service was amazing helping me along the way with lots of advice.”
Competitive price, excellent service and helpful delivery; would use again.
“most of all competitive price”
Great customer service and delivery as promised.
“Great customer service, delivery was as promised. Thanks”
Online pictures did not match real stones and delivery was late.
“Pictures on the web nowhere near to the real stones”
Highly recommends company; price and delivery excellent and staff helpful.
“price and delivery excellent”
Excellent customer service; product good price and delivered on time.
“Spoke to Deborah on the phone who was very helpful.”
Good service and great value; much cheaper than BQ.
“good service great value for money, a lot cheaper than BQ”
Slabs had stains and firm failed to provide effective complaint support.
“Each slab had stains and marks.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Simply Paving is a UK supplier of paving and hardscape materials aimed at homeowners and trade customers. Information-seekers typically look for product ranges (paving slabs, bricks, patio materials), online ordering options and delivery logistics when comparing suppliers and reading reviews.