Customers often praise the product quality, helpful staff, and clear delivery updates. Many point to competitive prices and a simple online ordering process. Some reviews describe late or missing deliveries, and items arriving damaged or in the wrong colour. Overall, most experiences describe reliable service, with occasional operational failures.
Examples from available reviews (Sep 2017 – Feb 2026).
Customer service was friendly and delivery was fast and great.
“Friendly and helpful customer service, Fast and great delivery service”
Great service, free samples, best online price and quick delivery.
“Found to be the best price online couldn’t really be beaten”
No delivery after waiting four days; reviewer requests refund and delayed job.
“No delivery. Waited in 4 days.”
Slabs arrived in different colours; reviewer will never use company.
“Slabs all different colours,will never use this company,”
Customers often describe staff as knowledgeable and friendly. Some praise punctual drivers, while others report deliveries that were missed or arrived days late. Delivery reliability keeps coming up as the main weak spot in otherwise positive service accounts.
Reviewers frequently say prices are lower than at larger retailers and describe good value for DIY and trade projects. Competitive pricing shows up across many positive reviews. A small number also mention that the price was good, but the item arrived damaged or there were timing issues.
Buyers often say the website and ordering steps are easy to use. Several mention accurate delivery-time updates and quick fulfilment. A few note kerbside drops or pallets arriving at different times, though these comments are uncommon.
Many reviews say the paving slabs are solid, well packed, and as expected. A smaller but notable group report slabs arriving stained, broken, or in different colours. These issues appear less common but draw strong negative reactions when they happen.
Most customers describe clear communication and helpful phone support during ordering and delivery. A few mention being refused samples and dissatisfaction with how complaints were handled. These breakdowns show up far less often than positive reports of updates.
Ratings show a clear divide between strong recommendations and serious complaints about delivery or product condition. Many customers say they would buy again after a smooth order. A distinct minority report failed deliveries or unacceptable product issues that stopped projects.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Reviews (18) · Reviews (1) · Quotes shortened · As of: February 2026
Excellent product made a very good patio and reviewer pleased.
“Excellent product,makes a very good patio,well pleased.”
Customer service was friendly and delivery was fast and great.
“Friendly and helpful customer service, Fast and great delivery service”
Easy to buy with quick delivery and informed about timescales.
“Easy to buy, quick delivery and kept informed about timescales”
Good quality product packaged well and delivered safely.
“Good quality product, well packaged and delivered safely.”
Reviewer was regularly kept informed about their order.
“Kept informed about my order”
Product quality and service described as excellent.
“Excellent quality and service. A+++”
Product priced well below competitors, minor delivery timing and one damaged unit.
“Product excellently priced by manufacturer at well below that asked by B&Q.”
High quality products, helpful staff and excellent delivery; kept informed.
“High quality products and very helpful staff .”
Great communications from staff and great product delivery.
“Great comms from Lorraine. great products great delivery from Dave. ⭐️⭐️⭐️⭐️⭐️”
Informative and responsive during purchase and post-purchase queries.
“Very good, informative and responsive through our purchase and post purchase questions Thankyou !”
Able to buy required brick quantities; consignment arrived quickly and securely.
“able to buy the amount of bricks we needed rather than having to pay for a whole pallet.”
Service was excellent from ordering and delivery had no problems.
“From product ordering the service was excellent. Delivery no problem.”
Super quality paving stones and great customer service; reviewer would use again.
“Great customer service. Super quality paving stones. Would definitely use this company again.”
Ordering process was easy and delivery on time with updates.
“Easy ordering process and delivered on time with regular updates to delivery status”
Delivery delayed over two days because pallets didn't arrive together.
“Delivery was over two days as all four pallets were not delivered to the depot at the same time.”
Website easy to use, prompt delivery and updated with exact arrival time.
“Easy to use website to order. Delivery was prompt & I was updated of the exact delivery time. Goods arrived on time”
Great quality product delivered on time.
“Great quality product delivered on time”
Great service, free samples, best online price and quick delivery.
“Found to be the best price online couldn’t really be beaten”
Great service except for a kerbside pavement drop.
“Great service. Only downside, is they had to do a kerbside drop on the pavement.”
Great product with quick, friendly delivery.
“Great product. Quick friendly delivery.”
Excellent product and prompt, helpful service; reviewer would recommend.
“Excellent product prompt service, driver very helpful also when I rang the office the lady was very helpful too. I would defiantly recommend this company.”
Outstanding customer service from Suzanne despite poor delivery company performance.
“nothing was too much trouble for Suzanne.”
Simply Paving is a fantastic company to work with.
Their employees are extremely knowledgeable and helpful.
They were able to assist me in selecting the appropriate color for the stepping stone for my project, which was not an easy task given that I had a very specific idea of what I desired.
I was kept up to date on progress throughout the process, and the work was completed on time.
The stepping stones look fantastic, and everyone, especially me, is overjoyed with them!
Thank you, Simply Paving online company, for making my project stand out; I will recommend you to all of my friends and family.
Slabs arrived in different colours; reviewer will never use company.
“Slabs all different colours,will never use this company,”
No delivery after waiting four days; reviewer requests refund and delayed job.
“No delivery. Waited in 4 days.”
Delivery repeatedly delayed despite assurances, causing builder disruption.
“delivery would take place within 7/10 days”
Hassle-free experience, superb delivery and kept in touch throughout.
“Hassle free, would definitely use again. Delivery was superb and kept in touch throughout.”
Bradstone slabs arrived stained, broken and not as ordered; delivery issues.
“Bradstone slabs were stained broken and to be honest didn't look like what I ordered.”
Website advertised samples but company wouldn't send any; reviewer lost order.
“was told that they do not send out samples”
Excellent, attentive customer service; reviewer strongly recommends company.
“cannot recommend them enough.”
Helpful team, quicker than expected delivery and good notifications.
“Delivery was quicker than expected and I was kept well notified throughout.”
Amazing customer service helped DIYer with advice; product arrived as expected.
“customer service was amazing helping me along the way with lots of advice.”
Competitive price, excellent service and helpful delivery; would use again.
“most of all competitive price”
Great customer service and delivery as promised.
“Great customer service, delivery was as promised. Thanks”
Online pictures did not match real stones and delivery was late.
“Pictures on the web nowhere near to the real stones”
Highly recommends company; price and delivery excellent and staff helpful.
“price and delivery excellent”
Excellent customer service; product good price and delivered on time.
“Spoke to Deborah on the phone who was very helpful.”
Good service and great value; much cheaper than BQ.
“good service great value for money, a lot cheaper than BQ”
Slabs had stains and firm failed to provide effective complaint support.
“Each slab had stains and marks.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Simply Paving sells paving slabs, patio blocks, and landscaping materials to UK homeowners and trade customers. People can order through its website or by phone. The company arranges pallet delivery across the UK, with options for smaller orders. Its range covers natural and manufactured paving, plus accessories such as edgings and jointing materials. The site lists product specifications and delivery choices for DIY and trade work.