Reviews Analysed
21
We Collect & Analyse Reviews
Raileasy
Experiences & Reviews
Raileasy is an online UK rail ticket retailer and booking platform that sells train tickets for journeys across multiple operators. It provides web and mobile booking channels, processes e‑tickets and handles customer refunds and enquiries through its support team. Consumers searching reviews typically look for reliability of bookings, refund handling and value for money.
Overview & Key Metrics
Positive Sentiment
95%
Latest Review
22d
Overall Rating
4.6
Our Analysis
🎯
Service quality
Most reviewers describe fast, helpful customer support and rapid refunds; one review reports evasive handling and a disputed refund outcome.
Share
Strong
26%
💰
Value for money
Several reviewers report low fares, savings from split‑ticketing and route comparisons; these comments focus on direct cost savings for journeys.
Share
Strong
9%
⚡
User experience
Users generally find the website and app straightforward for booking and ticket transfers, though a few found certain pages or portals confusing during exceptions.
Share
Strong
6%
🔧
Product quality
A small set of reviewers praise features such as split‑ticketing, Apple Wallet ticket transfers and PDF receipts; mentions are positive but limited in number.
Share
Mixed
5%
📞
Communication
Most reports highlight prompt, clear email responses and proactive contact from support; isolated accounts describe inconsistent or evasive communication.
Share
Strong
26%
⭐
Overall experience
Overall sentiment is positive: many reviewers recommend Raileasy for cheap fares and quick refunds, with a small number reporting serious disputes.
Share
Strong
27%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (May 2022 – September 2025).
Affordable Train Travel with Raileasy
"I recently used Raileasy to book my train tickets and I must say, the experience was very pleasant. The website is user-friendly and easy to navigate, making it simple for me to find affordable ticket prices. Utilizing their top tips like booking early and avoiding rush hour certainly saved me some money. However, what stood out the most was their suggestion of split ticketing - breaking down a journey into smaller sections can save you a small fortune on travel costs! I never knew about this before and am grateful to have been informed as it significantly reduced my expenses. Furthermore, comparing different train routes from multiple companies helped me shave off even more of my budget without sacrificing quality or comfort during the trip. Overall, I would highly recommend using Raileasy for anyone needing an affordable yet reliable way to travel by train. Their helpful tips and great deals will surely make your journey stress-free while saving you money along the way!"
Nettie Jaskolski
Collected.reviews
May 02, 2022
Featured for: mentions split-ticketing and good value
Amazingly quick help
"I was late for the start of a journey booked on advanced singles (Road closures on the way to the station). Brought r..."
Greg
Trustpilot
Sep 30, 2025
Featured for: fast refund within one hour
Excellent price, confusing customer service
"Excellent price and service, but confusing refund process! I bought a return ticket which I couldn't use when my circumstances changed. The online por..."
David Sheridan
Trustpilot
Sep 30, 2025
Featured for: mixed communication but refund resolved
Evasive & error ridden responses
"As others have said Transplit formerly RailEasy can be very evasive if they find questions asked to be awkward especially regarding refunds. I hadn’t..."
David Fairholm
Trustpilot
Sep 30, 2025
Featured for: detailed complaint about refunds
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
L
Lilly Roads
trustpilot.com
Sep 30, 2025
The Rail Easy customer support team are…
The Rail Easy customer support team are fantastic, proactive and really helpful. I accidentally made a duplicate rail booking, which they spotted and...
D
Darren Evanson
trustpilot.com
Sep 30, 2025
I had to cancel my journey from Leeds…
I had to cancel my journey from Leeds to Crewe due to signal failure and contacted Raileasy...
M
MM
trustpilot.com
Sep 30, 2025
Rail Easy have been really responsive
Rail Easy have been really responsive, friendly & helpful when, through my mistake, I booked the wrong company’s train. They have been really qu...
P
Pam Cass
trustpilot.com
Sep 30, 2025
booking made in error... no problem
I have been using Raileasy for several years and have always found their online booking easy to use. However, on Saturday, in a rush, I made a booking...
L
Luke miller
trustpilot.com
Sep 30, 2025
I had to change my plans at the last…
I had to change my plans at the last minute, and found that Raileasy's (very clear) refund rules were v...
D
David Miko
trustpilot.com
Sep 30, 2025
Fantastic for business travellers
Raileasy is fantastic, really easy to find different rail travel options, but also very important for me is the easy pdf vat receipts I get for busine...
I
Imran
trustpilot.com
Sep 30, 2025
Good service sorted our problem
The people who responded to my emails were fast and efficient — excellent. I got lost in the websites when trying to work out wha...
W
Will
trustpilot.com
Sep 30, 2025
Cheap and refunded ticket
Always got pretty cheap tickets from Rail Easy. I accidentally bought the wrong date onc...
M
Mr David Wright
trustpilot.com
Sep 30, 2025
A Top company
A Top company I had tickets for my wife and I booked- a journey involving several trains. Firstly the prices I paid were exceptionally good and the co...
A
AP
trustpilot.com
Sep 30, 2025
Helpful customer service
Jonathan was so helpful when I needed h...
D
David Sheridan
trustpilot.com
Sep 30, 2025
Excellent price, confusing customer service
Excellent price and service, but confusing refund process! I bought a return ticket which I couldn't use when my circumstances changed. The online por...
P
Phil Hankins
trustpilot.com
Sep 30, 2025
Great customer service
Very prompt email responses from a number of different Raileasy employees in trying to s...
D
David Fairholm
trustpilot.com
Sep 30, 2025
Evasive & error ridden responses
As others have said Transplit formerly RailEasy can be very evasive if they find questions asked to be awkward especially regarding refunds. I hadn’t...
J
Juliet Morgan
trustpilot.com
Sep 30, 2025
This response to my cancellation was…
This response to my cancellation was done very well pleased of the outcome come will always...
G
Greg
trustpilot.com
Sep 30, 2025
Amazingly quick help
I was late for the start of a journey booked on advanced singles (Road closures on the way to the station). Brought r...
T
Tony Ledwaba-Chapman
trustpilot.com
Sep 30, 2025
Prompt refund much appreciated
My train yesterday was cancelled for the sad reason that a person had thrown him/herself onto the path of that very train caus...
j
john joseph crofton
trustpilot.com
Sep 30, 2025
Excellent service from Jonathan & Rail Easy.
Excellent service from Jonathan & Rail Easy, as...
H
Heather
trustpilot.com
Sep 30, 2025
EXCELLENT SERVICE FROM RAILEASY
I was booked to travel from Glasgow Queen Street to Harrogate on Thursday 14th November. As I live in South Uist in the Western Isles , I was booked o...
A
Ann
trustpilot.com
Sep 30, 2025
The service was 5 star
The service was 5 star - excellent. Could not have been better. Very professional, yet courteous and considerate. Whatever Raileasy is paying Pam in...
B
Bumpyroad
trustpilot.com
Sep 30, 2025
No question refund and good prices too
Booked tickets a day before but still scuppered by storm Bert. The refund process looks complex and didn't fit the circumstances - the train companies...
Conclusion
Reviewers most often praise Raileasy for prompt customer support and fast refunds, and several cite tangible savings from split‑ticketing or route comparisons. Many users report clear, timely email interactions and quick processing of refunds, sometimes within hours or days. A minority describe confusing customer‑service interactions or a serious dispute over a refund and alleged blacklisting; these accounts advise caution when escalating claims. For consumers, keep booking records and evidence handy, contact support by the provided support email, and check the refund rules before purchase to speed any claim.