Reviews show a clear pattern: many customers appreciate Priority Booker’s customer support when issues are escalated and some problems are resolved with refunds. However, recurring concerns focus on membership value—several reviewers report that advertised discounts and VIP pricing do not produce savings compared with competitors. Physical partner services (parking shuttles, car condition, lounge allocations) appear inconsistent and are the main source of complaints. Consumers considering Priority Booker should weigh the chance of rapid issue resolution against reported variability in partner service quality and the uncertain value of membership discounts.
Examples from available reviews (Sep 2025 – Feb 2026).
Membership failed to deliver savings; prices matched or exceeded competitors.
“So far, I’ve attempted to book airport parking seven times, and not once have I seen a saving.”
Booked club lounge but received No1, disappointing food and service.
“I booked club lounge at Birmingham airport on arrival i was told it was the no1 lounge”
Car returned covered in mud and company declined cleaning compensation.
“greatly covered in mud all down both sides of the car”
They escalated a complaint and secured a refund efficiently.
“managed to secure a refund for me.”
Mixed reports: several customers praise quick, efficient problem resolution; others report long waits, missing shuttles and poor partner handling.
Frequent complaints that membership and advertised discounts do not deliver savings; many reviewers find pricing similar or higher than alternatives.
Booking is often described as easy, but users also report unavailable lounge options, inaccurate listings and admin fees reducing perceived value.
Several reports of cars returned dirty or smelling bad and lounge allocations not matching expectations, indicating inconsistent partner service quality.
Customer support is frequently praised for quick, effective refunds and problem resolution, but some users report ignored emails and slow replies.
Overall impressions split: a group cites strong support and resolved issues, while a larger group reports poor value and partner service failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (31) · Quotes shortened · As of: February 2026
Booking was very easy and reviewer used service many times.
“Very easy to book used you many times”
Reviewer says booking process was easy.
“Easy booking”
Service was quick and easy to use.
“Quick and easy to use”
Employee John successfully obtained a refund for the reviewer.
“John was amazing getting me a refund”
Reviewer reports consistently excellent service.
“Excellent service as always”
Booking system easy to use and provided discounts.
“Easy to use booking system with money off”
Prompt and helpful customer service; reviewer would recommend.
“Fantastic customer service.”
Groupon voucher purchase cost more than other options and was poor value.
“priority booker is quite a bit more expensive than both.”
First-time experience exceeded expectations with seamless service and value.
“The ease of booking was seamless”
Reviewer found service faultless and the price good.
“Faultless. Good price. No issues.”
Website easy to navigate with simple booking and fast responses.
“Found the website quick and easy to navigate”
Pick-up delayed over 40 minutes and car returned smelling bad.
“they made us wait over 40 minutes to receive our car”
They escalated a complaint and secured a refund efficiently.
“managed to secure a refund for me.”
Prices higher than Holiday Extras, not good value.
“More expensive than going via holiday extras”
Long-term user finds booking easy and support quick and efficient.
“the response was quick and efficient.”
Efficient email change and refund after modifying parking booking.
“all was efficiently done with a refund for the shorter stay.”
No shuttle service meant walking 1.3 miles with children and luggage.
“we had to walk 1.3 miles with 3 heavy suitcases, a 7 yr old and a 2 yr old.”
VIP membership did not provide discounts; cheaper options found elsewhere.
“Joined vip to get 25% off airport lounges made absolutely no difference.”
Car returned covered in mud and company declined cleaning compensation.
“greatly covered in mud all down both sides of the car”
VIP price for lounge not lower; membership felt a waste.
“No big discount for the lounge”
Priority Booker resolved a drop-off issue with parking provider promptly.
“They dealt with the issue with Maple Parking and sorted it”
Membership failed to deliver savings; prices matched or exceeded competitors.
“So far, I’ve attempted to book airport parking seven times, and not once have I seen a saving.”
Reviewer simply states 'Great service'.
“Great service!!”
Booking via Priority Booker was more expensive than direct booking.
“Waste of money, cheaper booking direct on the website itself.”
Booked club lounge but received No1, disappointing food and service.
“I booked club lounge at Birmingham airport on arrival i was told it was the no1 lounge”
Cancellation requested quickly but company charged cancellation and booking fees.
“they did agree to cancel my booking but charged me £5.00 plus the £1.99 booking fee to cancel.”
Unable to book listed lounges and membership admin fee negated discounts.
“the admin fee applied during booking essentially negates the discount offered through VIP Club membership”
Wowcher pass delivered negligible discount, misleading deal.
“the discount was a measly £6 for 3 people.”
Extended delay handled well and refund processed quickly for extra charge.
“got this refunded within 24 hours.”
Rapid email response solved the reviewer's technical problems.
“almost immediate response that solved all of my 'problems'.”
Customer service efficiently resolved an expensive satnav parking error charge.
“they have been brilliant in sorting this out for me.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Priority Booker is an online travel add‑ons marketplace for airport services such as parking, lounge access and meet‑and‑greet options. The platform sells single bookings and membership plans that advertise discounted rates for lounges and parking. People searching for reviews often look for reliability of partner services, membership value and the responsiveness of Priority Booker’s customer support.