Many users praise Priority Booker for a simple online booking process and responsive support. Several reviews mention refunds being issued and problems being fixed quickly by staff. A common complaint is pricing and membership value, with users saying the promised discounts often do not appear. Fewer reviews mention service failures such as long waits, no shuttle, and poor vehicle condition.
Examples from available reviews (Sep 2025 – Mar 2026).
Booking was very easy and reviewer used service many times.
“Very easy to book used you many times”
Priority Booker resolved a drop-off issue with parking provider promptly.
“They dealt with the issue with Maple Parking and sorted it”
Membership failed to deliver savings; prices matched or exceeded competitors.
“So far, I’ve attempted to book airport parking seven times, and not once have I seen a saving.”
Car returned covered in mud and company declined cleaning compensation.
“greatly covered in mud all down both sides of the car”
Support staff often fix problems, including issuing refunds and escalating disputes. Several reviewers say staff corrected parking mistakes and processed refunds quickly. Still, some clear service failures come up, including long waits for collection, missing shuttle transfers, and a few poor vehicle handovers.
Price and membership value are repeated pain points. Several users say VIP or voucher discounts did not reduce the cost, and that bookings cost more than going direct or using competitors. A smaller group calls the price fair or the service good value.
Reviews often describe booking as easy, with straightforward website navigation. Some customers mention admin fees or booking limits that stopped discounts from applying or blocked lounge bookings. A few report lounge substitutions or underwhelming lounge experiences after booking.
Quality issues appear in fewer reviews, but they are specific. A small number describe problems with vehicle condition on return and at least one disappointing lounge experience. These comments come up less often than booking or pricing feedback.
Many reviewers mention quick email replies and helpful escalation from support. Several say clear communication directly led to refunds or fixes. Others complain about cancellation charges and booking or admin fees being applied during cancellation.
Feedback repeatedly contrasts an easy booking process with frustration about value for money. Positive reviews focus on smooth booking and effective support, while negative ones centre on pricing, membership benefits, and occasional service breakdowns. Overall, the experience splits between strong usability/support and recurring cost complaints.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (31) · Quotes shortened · As of: March 2026
Booking was very easy and reviewer used service many times.
“Very easy to book used you many times”
Reviewer says booking process was easy.
“Easy booking”
Service was quick and easy to use.
“Quick and easy to use”
Employee John successfully obtained a refund for the reviewer.
“John was amazing getting me a refund”
Reviewer reports consistently excellent service.
“Excellent service as always”
Booking system easy to use and provided discounts.
“Easy to use booking system with money off”
Prompt and helpful customer service; reviewer would recommend.
“Fantastic customer service.”
Groupon voucher purchase cost more than other options and was poor value.
“priority booker is quite a bit more expensive than both.”
First-time experience exceeded expectations with seamless service and value.
“The ease of booking was seamless”
Reviewer found service faultless and the price good.
“Faultless. Good price. No issues.”
Website easy to navigate with simple booking and fast responses.
“Found the website quick and easy to navigate”
Pick-up delayed over 40 minutes and car returned smelling bad.
“they made us wait over 40 minutes to receive our car”
They escalated a complaint and secured a refund efficiently.
“managed to secure a refund for me.”
Prices higher than Holiday Extras, not good value.
“More expensive than going via holiday extras”
Long-term user finds booking easy and support quick and efficient.
“the response was quick and efficient.”
Efficient email change and refund after modifying parking booking.
“all was efficiently done with a refund for the shorter stay.”
No shuttle service meant walking 1.3 miles with children and luggage.
“we had to walk 1.3 miles with 3 heavy suitcases, a 7 yr old and a 2 yr old.”
VIP membership did not provide discounts; cheaper options found elsewhere.
“Joined vip to get 25% off airport lounges made absolutely no difference.”
Car returned covered in mud and company declined cleaning compensation.
“greatly covered in mud all down both sides of the car”
VIP price for lounge not lower; membership felt a waste.
“No big discount for the lounge”
Priority Booker resolved a drop-off issue with parking provider promptly.
“They dealt with the issue with Maple Parking and sorted it”
Membership failed to deliver savings; prices matched or exceeded competitors.
“So far, I’ve attempted to book airport parking seven times, and not once have I seen a saving.”
Reviewer simply states 'Great service'.
“Great service!!”
Booking via Priority Booker was more expensive than direct booking.
“Waste of money, cheaper booking direct on the website itself.”
Booked club lounge but received No1, disappointing food and service.
“I booked club lounge at Birmingham airport on arrival i was told it was the no1 lounge”
Cancellation requested quickly but company charged cancellation and booking fees.
“they did agree to cancel my booking but charged me £5.00 plus the £1.99 booking fee to cancel.”
Unable to book listed lounges and membership admin fee negated discounts.
“the admin fee applied during booking essentially negates the discount offered through VIP Club membership”
Wowcher pass delivered negligible discount, misleading deal.
“the discount was a measly £6 for 3 people.”
Extended delay handled well and refund processed quickly for extra charge.
“got this refunded within 24 hours.”
Rapid email response solved the reviewer's technical problems.
“almost immediate response that solved all of my 'problems'.”
Customer service efficiently resolved an expensive satnav parking error charge.
“they have been brilliant in sorting this out for me.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Priority Booker is an online booking service for airport parking and lounge access. It lists partner parking operators and airport lounges, and takes bookings and payments for customers. During booking, customers can choose a membership programme and voucher options. Support is available by email and phone, and Priority Booker manages cancellations and refunds with partner providers.