Reviews Analysed
21
We Collect & Analyse Reviews
Priority Booker
Experiences & Reviews
Priority Booker is an online travel add‑ons marketplace for airport services such as parking, lounge access and meet‑and‑greet options. The platform sells single bookings and membership plans that advertise discounted rates for lounges and parking. People searching for reviews often look for reliability of partner services, membership value and the responsiveness of Priority Booker’s customer support.
Overview & Key Metrics
Positive Sentiment
43%
Latest Review
18d
Overall Rating
2.7
Our Analysis
🎯
Service quality
Mixed reports: several customers praise quick, efficient problem resolution; others report long waits, missing shuttles and poor partner handling.
Share
Mixed
20%
💰
Value for money
Frequent complaints that membership and advertised discounts do not deliver savings; many reviewers find pricing similar or higher than alternatives.
Share
Weak
17%
⚡
User experience
Booking is often described as easy, but users also report unavailable lounge options, inaccurate listings and admin fees reducing perceived value.
Share
Mixed
7%
🔧
Product quality
Several reports of cars returned dirty or smelling bad and lounge allocations not matching expectations, indicating inconsistent partner service quality.
Share
Weak
5%
📞
Communication
Customer support is frequently praised for quick, effective refunds and problem resolution, but some users report ignored emails and slow replies.
Share
Mixed
18%
⭐
Overall experience
Overall impressions split: a group cites strong support and resolved issues, while a larger group reports poor value and partner service failures.
Share
Weak
33%
Our Independent Methodology
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Data Collection
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AI Analysis
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Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (September 2025).
Save your money, try other sites
"I must say, I feel like I’ve pulled off the heist of the century bagging a membership for just £2 through Wowcher. Meanwhile, I can’t help but shed a..."
Stuart Criddle
Trustpilot
Sep 30, 2025
Featured for: Repeated bookings; membership value complaint
No1 lounge should of been club
"I booked club lounge at Birmingham airport on arrival i was told it was the no1 lounge,which definitely wasn't my choice I had even told husband it wa..."
Dawn Williams
Trustpilot
Sep 30, 2025
Featured for: Wrong lounge; poor customer service
Poor Customer Service
"I parked my car at Heathrow airport on 10th April and picked it up on 14th April. The car was left in clean and pristine condition. Upon collection it..."
Peter
Trustpilot
Sep 30, 2025
Featured for: Car returned muddy; ignored compensation
Customer service
"What made priority booker great for me was we had a complaint and they took it to t..."
angela
Trustpilot
Sep 30, 2025
Featured for: Complaint escalated; refund secured
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
A
Abs
trustpilot.com
Sep 30, 2025
Book at your own risk
Dropping off the car was great however upon return they made us wait over 40 minutes to receive our car even though we communicated when we landed, re...
a
angela
trustpilot.com
Sep 30, 2025
Customer service
What made priority booker great for me was we had a complaint and they took it to t...
H
Helen Wright
trustpilot.com
Sep 30, 2025
More expensive
More expensive than going via holiday e...
R
Rachel Beacroft
trustpilot.com
Sep 30, 2025
Brilliant 10/10
I have been using Priority Booker several years and always an easy to use service provider...
J
James Gill
trustpilot.com
Sep 30, 2025
Have used Priority booked a couple of…
Have used Priority booked a couple of times with no negative issues. I recently had to change a flight and sub...
T
Trish Scannell
trustpilot.com
Sep 30, 2025
I won't be using this company again!
I parked my car and was expecting a shuttle to John Lennon Airport, we was told they do not offer that service anymore, we had to walk 1.3 miles with...
P
Paul Chetham
trustpilot.com
Sep 30, 2025
Joined vip to get 25% off airport…
Joined vip to get 25% off airport lounges made absolu...
P
Peter
trustpilot.com
Sep 30, 2025
Poor Customer Service
I parked my car at Heathrow airport on 10th April and picked it up on 14th April. The car was left in clean and pristine condition. Upon collection it...
F
Fiona
trustpilot.com
Sep 30, 2025
No discount for the lounge
No big discount for the lounge, just the same price you could get anywhere. Their website advertises as VIP p...
S
Sam D
trustpilot.com
Sep 30, 2025
There when I needed them.
Booked meet and greet parking at Heathrow. There was a problem at drop off, which I contacted Priority Booker about whilst I was away. They dealt with...
S
Stuart Criddle
trustpilot.com
Sep 30, 2025
Save your money, try other sites
I must say, I feel like I’ve pulled off the heist of the century bagging a membership for just £2 through Wowcher. Meanwhile, I can’t help but shed a...
T
Toni mccann
trustpilot.com
Sep 30, 2025
Great service!!
...
m
micheal hardman
trustpilot.com
Sep 30, 2025
Waste of money
Waste of money, cheaper bookin...
D
Dawn Williams
trustpilot.com
Sep 30, 2025
No1 lounge should of been club
I booked club lounge at Birmingham airport on arrival i was told it was the no1 lounge,which definitely wasn't my choice I had even told husband it wa...
R
Ray Walton
trustpilot.com
Sep 30, 2025
Not the best company to deal with
Not the best company to deal with. After making a booking for Airport parking I changed my mind within 30 minutes of making the booking. I did send an...
k
kavitha gunasekar
trustpilot.com
Sep 30, 2025
I am attempting to book lounge services…
I am attempting to book lounge services at Heathrow Terminal 4, but there doesn't seem to be any available options. Additionally, I am unable to find...
c
caroline crossan
trustpilot.com
Sep 30, 2025
Wowcher Priority Pass poor discount
I just bought a priority booker pass on Wowcher today. The 3 i bought cost £6. When i went to book the lounge the discount was a measly £6 for 3 peopl...
P
Paul Stevens
trustpilot.com
Sep 30, 2025
Excellent quick and service
Excellent service. Got delayed returning by approximately 30 hours. Car parking charged an extra £15 and because I had taken return cov...
J
JEANETTE
trustpilot.com
Sep 30, 2025
Outstanding customer service.
Outstanding customer service. I'm a technophobe and was having a few problems, I sent an e-mail and got...
T
Truth Sayer
trustpilot.com
Sep 30, 2025
Great service
Easy booking, detailed directions on how to get to their parking. On my journey, my satnav took me the wrong way which subsequently took me to the wro...
Conclusion
Reviews show a clear pattern: many customers appreciate Priority Booker’s customer support when issues are escalated and some problems are resolved with refunds. However, recurring concerns focus on membership value—several reviewers report that advertised discounts and VIP pricing do not produce savings compared with competitors. Physical partner services (parking shuttles, car condition, lounge allocations) appear inconsistent and are the main source of complaints. Consumers considering Priority Booker should weigh the chance of rapid issue resolution against reported variability in partner service quality and the uncertain value of membership discounts.