Reviews split between failed deliveries and unanswered enquiries, with a few examples of quick, helpful service. Several buyers say poppy items arrived damaged or incorrect. A smaller group reports fast delivery and effective support. Most issues centre on fulfilment and follow-up on enquiries.
Examples from available reviews (Nov 2021 – Mar 2026).
Veteran received no response after registering and got no help.
“It’s been over a month and I have heard nothing back”
Repeated late deliveries left reviewer without items for important dates.
“3rd time I’ve ordered & not received my goods in a timely delivery schedule.”
Customer service resolved missing order and provided polite efficient support.
“the customer service I received was outstanding!”
Two of three metal poppy badges broke within days.
“I bought three and two broke within days.”
Several reviewers say orders arrived late, never turned up, or were passed between staff without a fix. They mention missing parcels, incorrect items, and complaints linked to one specific courier service.
A small number of reviewers questioned where the money goes and asked for more to be spent directly on veterans. One reviewer said a refund was refused after the wrong item arrived, pointing to occasional disputes about fairness in transactions.
Some customers found the website clear and easy to use. Others say the complaint form failed and promised callbacks did not happen, adding friction when problems came up after purchase.
Multiple buyers describe metal poppy badges as fragile and breaking soon after opening. Other feedback praises secure poppy pins and a soft shawl, while one buyer says the colours in online photos did not match the real item.
Several reviewers say emails were ignored and promised callbacks never came. A minority describe quick, responsive help from the support team.
Feedback contrasts frustrated customers dealing with delivery and contact problems with others who got fast, effective support. The most common complaints focus on order fulfilment and what happens after an issue is raised.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Veteran received no response after registering and got no help.
“It’s been over a month and I have heard nothing back”
Long-serving veteran's request for funding went unfulfilled after referrals.
“time passed and it didn't happen.”
Two of three metal poppy badges broke within days.
“I bought three and two broke within days.”
Ex-soldier received no assistance when seeking help after service.
“they didnt offer any assistance Whatsoever”
Ordered metal poppy badge but it did not arrive within promised timeframe.
“yet no delivery.”
Reviewer criticises large reserves and urges spending on veterans.
“Spend it on VETERANS. Shameful”
Items failed to arrive again; reviewer blames courier EVRI.
“Stop using EVRI!”
Customer found helpful service and good poppy selection.
“Very responsive help for customers like myself.”
They reportedly do not answer customer emails.
“they don't bother to answer any emails.”
Signed-up caller received no promised call back or follow-up.
“no phone call back”
Reviewer received lovely items with speedy delivery and thanks.
“Lovely items speedy delivery thank you”
Reviewer was passed between staff and did not receive help.
“pass you about to different people”
Reviewer cannot find who handles complaints about the British Legion.
“Does anybody know who you can complain to about The British Legion”
Customer service resolved missing order and provided polite efficient support.
“the customer service I received was outstanding!”
Poppy pins are secure, attractive, and satisfied the buyer.
“They have stayed on my jackets since I bought them.”
Received wrong club poppy and was refused a refund by charity.
“was sent a milwall football club”
Beautiful, soft shawl but online small photos misrepresent the colours.
“the small photos are not a good representation of the colours.”
Repeated late deliveries left reviewer without items for important dates.
“3rd time I’ve ordered & not received my goods in a timely delivery schedule.”
Late delivery made Remembrance pins useless and complaints form failed.
“they arrived the Wednesday after Remembrance Sunday”
Three brooches arrived quickly but one delicate pin snapped immediately.
“the small round wreath poppy pin broke as soon as I opened the pin/lock.”
I was hesitant when a friend told me about The Royal British Legion’s Poppy Lottery. He had played and won several times and he wanted me to also try my luck. I took a chance and I checked through their website and I was delighted with how straightforward it was. The ease increased my curiosity of playing and I did. I was surprised how the process was smooth. Though I lost for the first time, I did not give up. I took another chance and I was the winner. It has been 6 months and I am enjoying the game . I have now become a pro and won several times. I have some cash and started a business .
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Poppy Lottery is a UK charity lottery that raises funds to support veterans and their families. It sells lottery tickets online and runs regular draws, alongside an online shop for commemorative merchandise. Common products include poppy badges, pins, and remembrance items. Customers can buy single tickets, set up repeat-entry subscriptions, and contact support by phone or email about accounts and orders.