The available review sample is small but indicates a user who found Poppy Lottery’s online process straightforward and experienced multiple wins. The reviewer highlights ease of use and tangible monetary benefit from prizes. Because this analysis is based on a single review, consumers should consult additional independent reviews and the official terms before participating. For those comparing lotteries, check prize structure, entry methods and how proceeds support The Royal British Legion’s veteran services.
Examples from available reviews (Nov 2021 – Feb 2026).
User found the site straightforward and later won multiple times.
“I have now become a pro and won several times.”
Reviewer describes the website and process as straightforward and smooth, reporting a positive experience completing plays and claiming winnings.
Reviewer reports multiple wins and cash prizes that led to tangible benefit (starting a business), suggesting perceived monetary value from playing.
Reviewer found the site easy to use, with a smooth online process that encouraged repeat play and increased engagement with the lottery.
Reviewer refers to the lottery as an enjoyable game and reports positive outcomes, implying satisfaction with the product offering and prize structure.
No direct comments on company communications or customer service; reviewer learned about the lottery from a friend and the website.
Overall impression in the single review is positive: the reviewer became a repeat player, won multiple times and reports personal benefit.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Veteran received no response after registering and got no help.
“It’s been over a month and I have heard nothing back”
Long-serving veteran's request for funding went unfulfilled after referrals.
“time passed and it didn't happen.”
Two of three metal poppy badges broke within days.
“I bought three and two broke within days.”
Ex-soldier received no assistance when seeking help after service.
“they didnt offer any assistance Whatsoever”
Ordered metal poppy badge but it did not arrive within promised timeframe.
“yet no delivery.”
Reviewer criticises large reserves and urges spending on veterans.
“Spend it on VETERANS. Shameful”
Items failed to arrive again; reviewer blames courier EVRI.
“Stop using EVRI!”
Customer found helpful service and good poppy selection.
“Very responsive help for customers like myself.”
They reportedly do not answer customer emails.
“they don't bother to answer any emails.”
Signed-up caller received no promised call back or follow-up.
“no phone call back”
Reviewer received lovely items with speedy delivery and thanks.
“Lovely items speedy delivery thank you”
Reviewer was passed between staff and did not receive help.
“pass you about to different people”
Reviewer cannot find who handles complaints about the British Legion.
“Does anybody know who you can complain to about The British Legion”
Customer service resolved missing order and provided polite efficient support.
“the customer service I received was outstanding!”
Poppy pins are secure, attractive, and satisfied the buyer.
“They have stayed on my jackets since I bought them.”
Received wrong club poppy and was refused a refund by charity.
“was sent a milwall football club”
Beautiful, soft shawl but online small photos misrepresent the colours.
“the small photos are not a good representation of the colours.”
Repeated late deliveries left reviewer without items for important dates.
“3rd time I’ve ordered & not received my goods in a timely delivery schedule.”
Late delivery made Remembrance pins useless and complaints form failed.
“they arrived the Wednesday after Remembrance Sunday”
Three brooches arrived quickly but one delicate pin snapped immediately.
“the small round wreath poppy pin broke as soon as I opened the pin/lock.”
I was hesitant when a friend told me about The Royal British Legion’s Poppy Lottery. He had played and won several times and he wanted me to also try my luck. I took a chance and I checked through their website and I was delighted with how straightforward it was. The ease increased my curiosity of playing and I did. I was surprised how the process was smooth. Though I lost for the first time, I did not give up. I took another chance and I was the winner. It has been 6 months and I am enjoying the game . I have now become a pro and won several times. I have some cash and started a business .
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Poppy Lottery is the fundraising lottery operated by The Royal British Legion in the UK. It runs prize draws to raise money for serving personnel, veterans and their families. People typically enter online to take part in the draws and support the charity’s work.