Customer feedback in this sample emphasises responsive customer support and practical problem‑solving: multiple reviewers name agents who helped with rebookings, refunds, customs paperwork and tracking. Several accounts describe fast collections and next‑day deliveries arranged through ParcelBroker. Price competitiveness was highlighted in one review but is not a frequent topic across the set. There is a single report of a completely destroyed item with a claim pending; that example indicates consumers should confirm claims and insurance procedures before booking. Prospective customers should weigh the positive trend in support and delivery speed against the small number of service exceptions described here.
Examples from available reviews (Nov 2022 – Feb 2026).
Affordable, user-friendly parcel booking with fast next-day delivery and reliable service.
“The prices were up to 60% cheaper than some of their competitors”
Support switched courier quickly after initial delivery failure.
“Tegan in the support team was great and switched me to DHL”
Item was completely destroyed and claimant is awaiting ParcelBroker's handling of the claim.
“Item COMPLETELY destroyed”
Support handled international shipment efficiently and advised on paperwork.
“they were quick and concise with their replies”
Many reviewers describe timely collections and deliveries; a small number report carrier issues that were later resolved by ParcelBroker support.
One reviewer specifically praised lower rates and suggested savings versus competitors; price is otherwise rarely discussed in reviews.
Reviewers who comment on the site or booking flow find it straightforward, with easy option selection and simple rebooking when needed.
A single review reports an item arriving completely destroyed and a pending claim; there is no wider pattern of damage in the sample.
Numerous reviews praise named support staff (for example Tegan, Lauren, Scarlett) for fast, helpful and clear responses to queries and problems.
Most reviewers state a positive overall experience and willingness to reuse ParcelBroker after issues were resolved by support.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
ParcelBroker is an excellent service for anyone who wants to send parcels or pallets in a cost-effective manner. I recently used their services, and the experience was more than satisfactory.
From browsing through their website to placing my order, everything was seamless. Their user-friendly interface allowed me to compare different courier options with ease, and I was able to choose the one that fit my needs best.
Moreover, ParcelBroker offers affordable rates for both UK and international deliveries. The prices were up to 60% cheaper than some of their competitors without compromising on quality or speed of delivery.
What impressed me most was how quickly they collected and delivered my parcel. Next-day delivery made sure that it arrived at its destination within a day after posting it via their platform.
Overall, using ParcelBroker has been a breath of fresh air when it comes to sending parcels economically while still receiving exceptional service at every step. I will undoubtedly use them again for any future deliveries
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
ParcelBroker is a UK-based parcel and pallet broker that lets customers compare courier options and book UK and international deliveries online. It acts as an intermediary between shippers and courier networks, offering booking, collection and claims handling support for both business and personal shipments. Customers typically use it to access multiple carriers via a single platform and to arrange services such as next‑day delivery, international imports/exports and palletised shipments. Information on pricing, courier partners and exact service levels should be checked on ParcelBroker’s website or service terms.