The review sample shows strong, recurring praise for Office Monster’s customer service and communication, with multiple reviewers naming staff who handled issues directly. Product condition and value are frequently reported as satisfactory, with many customers returning for further orders. A small number of reviewers report stock or delivery hiccups and one complaint about email opt‑out practices; where issues occur they are commonly resolved by support. Prospective buyers should check stock lead times and confirm email preferences, and can expect a company that customers often describe as responsive and solution‑oriented.
Examples from available reviews (Sep 2018 – Feb 2026).
They emailed me daily and refused to unsubscribe me.
“and they refuse to unsubsribe me despite repeated requests that they do so.”
Prompt deliveries and hassle-free return process with quick refund updates.
“Brilliant customer service, wish it was always that easy!”
They were quick and responsive; missing item was delivered next day.
“Laura was very communicative and got the outstanding item to us next day.”
Reviewers consistently report responsive, helpful customer support and swift problem resolution, often citing named staff who follow up until issues are fixed.
Several reviewers cite competitive pricing, good value for bulk purchases and occasional free delivery, describing costs as reasonable for the items bought.
Customers note a wide product selection and straightforward ordering; a few report stock delays but say communication keeps them informed during fulfilment.
Most purchasers describe goods as meeting expectations—items arrive in good condition and assemble as described; isolated missing-item incidents were typically resolved.
Communication is frequently mentioned as clear and timely, with email updates and direct contact resolving delivery or return queries for most customers.
Overall impressions are positive: customers report satisfactory purchases, effective after‑sales support and repeat orders, with occasional exceptions noted.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (3) · Quotes shortened · As of: February 2026
Reviewer experienced terrible service with late delivery and faulty equipment.
“Terrible service walk way delivery late faulty equipment”
Excellent delivery, easy website and very good value.
“Excellent delivery, website easy to use and very good value”
Express delivery delayed by courier but Office Monster resolved it promptly.
“OFFICE MONSTER SORTED IT OUT WHILE I WAS ON THE TELEPHONE.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Office Monster is an online retailer of office furniture and supplies, offering categories such as desks, chairs, stationery, inks, toners and catering supplies. Consumers researching Office Monster typically look for delivery, customer-support and product-condition information from reviews and comparison sites.