Customers often praise fast, proactive support that arranges replacements and fixes delivery issues quickly. Many also like the straightforward ordering process and product range. Several reviews mention occasional delivery failures, unwanted marketing emails, or missing paperwork. A small number report faults after use that require parts or replacements.
Examples from available reviews (Sep 2018 – Mar 2026).
First-time purchase; great products and exceptional service from Laura.
“the customer service from Laura was exceptional.”
They emailed me daily and refused to unsubscribe me.
“and they refuse to unsubsribe me despite repeated requests that they do so.”
Arm rest broke within months; reviewer asks for a replacement.
“but within few months the arm rest was broken.”
Reviewer experienced terrible service with late delivery and faulty equipment.
“Terrible service walk way delivery late faulty equipment”
Most reviews describe quick, hands-on help from named staff who organise replacements, next-day parts, and collections. Several comments say support staff fixed order and delivery problems the same day. A few reviews point to major service breakdowns, suggesting rare but serious failures.
Buyers often call the desks, chairs, and storage affordable and good value for the price. Several reviews tie that value to durability and easy assembly. Price complaints do not recur.
Customers frequently say the website is easy to use, with simple ordering and clear product browsing. Reviewers also mention fast delivery options and being able to find items other retailers did not have. One low-rating review about the website conflicts with most usability feedback and stands alone.
Many buyers say desks, chairs, and drawers feel sturdy, match the description, and go together easily. A number of reviews compliment the packaging and condition on arrival. Some customers report defects after purchase, such as broken armrests or faulty equipment, and needed replacement parts.
Several reviews mention regular updates and helpful communication before and after delivery. Others describe poor communication, including missed promised deliveries, delayed paperwork, and unwanted marketing emails that were hard to stop. Overall, communication works well for many customers but fails for a minority.
Feedback is mostly positive, with repeated mentions of effective support, good value, and easy shopping. A minority give low ratings due to late or incorrect deliveries, faulty items, and poor handling of emails. Reviews show a clear split between frequent high satisfaction and occasional serious negative incidents.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (3) · Quotes shortened · As of: March 2026
Reviewer experienced terrible service with late delivery and faulty equipment.
“Terrible service walk way delivery late faulty equipment”
Excellent delivery, easy website and very good value.
“Excellent delivery, website easy to use and very good value”
Express delivery delayed by courier but Office Monster resolved it promptly.
“OFFICE MONSTER SORTED IT OUT WHILE I WAS ON THE TELEPHONE.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Office Monster sells office furniture and workplace accessories online. Its range includes desks, office chairs, storage units, and related fittings for home and business use. The website lets customers choose products, order online, and book delivery. Customer support manages returns, replacements, and parts requests. The business runs e-commerce fulfilment and coordinates courier delivery and refund processing.