Reviews Analysed
20
We Collect & Analyse Reviews
MyPhotobook
Experiences & Reviews
MyPhotobook is a personalised photo‑product provider offering photobooks, calendars and photo gifts through an online ordering system and downloadable editor. The service targets consumers who want custom print products and typically ships finished items to private addresses across Europe. When researching MyPhotobook, shoppers commonly check editor compatibility (desktop vs browser), delivery options, product formats (hardback, spiral, tins) and return/refund policies.
Overview & Key Metrics
Positive Sentiment
15%
Latest Review
30d
Overall Rating
1.7
Our Analysis
🎯
Service quality
Many reviewers describe unresolved complaints, delayed or absent refunds and apparent failures in quality control when replacements are requested.
Share
Weak
19%
💰
Value for money
Several customers say products felt poor relative to price paid, citing high-cost orders that arrived damaged or with print defects.
Share
Weak
8%
⚡
User experience
Multiple reports of app or software issues: forced updates, crashes and lost local projects; a small number praise the editor once mastered.
Share
Weak
6%
🔧
Product quality
Frequent complaints about blurred photos, thin paper, binding faults and damaged tins; some customers still report well‑printed hardback books.
Share
Weak
17%
📞
Communication
Widespread reports of no replies to emails, unreachable phone lines and missing tracking information; a few reviewers confirm timely shipping.
Share
Weak
23%
⭐
Overall experience
Most reviews describe negative outcomes (late delivery, lost projects, poor response), while a minority report high‑quality books and on‑time delivery.
Share
Weak
26%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (September 2025).
Poor quality album & poor customer service
"We went away on the holiday of a lifetime last summer. I have spent approx 100hrs creating an album for this holiday which has cost a fortune. I have..."
Vikki Walker
Trustpilot
Sep 30, 2025
Featured for: Blurry prints; no response
From Panic to Joy, great product
"We have just received our Photobook in time for a Retirement and can honestly say it looks fantastic. After reading some of the reviews recently we we..."
Iain
Trustpilot
Sep 30, 2025
Featured for: On-time, high-quality photobook
App crashes and no answer from customer service
"After an app update, the app keeps and crashing and will not open potentially losing hours of working an a large photobook. The customer service is no..."
Gavin
Trustpilot
Sep 30, 2025
Featured for: App crashes; ticket unanswered
Terrible
"Terrible. Still waiting for a refund. I paid for 3 photo books and received nothing. Despite calling them & writing to demand refund, I have not had a..."
Claire
Trustpilot
Sep 30, 2025
Featured for: No refund; order missing
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: September 2025
L
Lesley Mckenzie
trustpilot.com
Sep 30, 2025
dreadful quality and service
I decided to order some small desk calendars with my own art work. I ordered 5 to start with to see what the result was like. For the 5 small calendar...
E
Elaine Lee
trustpilot.com
Sep 30, 2025
I've lost my photobook project...
I prepared a photobook while on holiday in France in early July using local Myphotobook software on my Macbook. When I got home on 14th July I was enc...
S
Sam Freeman
trustpilot.com
Sep 30, 2025
absolutely dreadful customer service.
absolutely dreadful customer service. I ordered a book for my partner on 11th March so as to be sure it would arrive in time for Mother's Day. It stil...
T
Tanya Krackowizer
trustpilot.com
Sep 30, 2025
Stay Clear
Well, what didn't go wrong. Honestly it's such a long story but the things to note are they do not do quality control at all (even when reprinted due...
V
Vikki Walker
trustpilot.com
Sep 30, 2025
Poor quality album & poor customer service
We went away on the holiday of a lifetime last summer. I have spent approx 100hrs creating an album for this holiday which has cost a fortune. I have...
G
Gavin Sargent
trustpilot.com
Sep 30, 2025
No customer service
I've ordered at least 10 books from this company over the years, and they've always looked great and arrived on time. However, their customer service...
G
Gilles BARROT
trustpilot.com
Sep 30, 2025
Lamentable to flee. Once again I received a book in a…
Once again I received a book in a deplorable condition, the pages do not detach and are barely peeled off when the book is open (Order MPBFR10437798)....
A
Andrew Perry
trustpilot.com
Sep 30, 2025
No way of getting through to them.
No reply. I made a calendar . It’s now Valentines Day. One sixth of the calendar is useless. There is no telephone communication. My emails generate a...
K
Kune
trustpilot.com
Sep 30, 2025
Very disappointing quality
My spiral bound photo book is very poor quality, cover is too soft and print quality is not great. It was not cheap at...
I
Iain
trustpilot.com
Sep 30, 2025
From Panic to Joy, great product
We have just received our Photobook in time for a Retirement and can honestly say it looks fantastic. After reading some of the reviews recently we we...
L
Liam
trustpilot.com
Sep 30, 2025
Gift tins always arrive damaged, months before complaints are replied to
Ordered the photo print gift tin from this company on several occasions, and every time the product has arrived with issues - scratches, dents. The it...
N
Natalie Sharman
trustpilot.com
Sep 30, 2025
Poor after care and still awaiting delivery
Been waiting since 16th Aug for delivery of my photobook. Only way to get in touch is via...
G
Gavin
trustpilot.com
Sep 30, 2025
App crashes and no answer from customer service
After an app update, the app keeps and crashing and will not open potentially losing hours of working an a large photobook. The customer service is no...
J
Jack S
trustpilot.com
Sep 30, 2025
The best thing we've bought for ages!
The best thing we've bought for ages! This is the second time we have used myphotobook to make up a hardback compilation photo book for a 21st birthda...
V
Vikki
trustpilot.com
Sep 30, 2025
Shocking Customer Service - No Reponse
I have sent 3 emails - NO RESPONSE! Order No.: MPBUK10283602 Order date: 04.02.2023 I have lost hour upon hour putting together the above photo album...
T
Tom
trustpilot.com
Sep 30, 2025
Great quality book
Great quality book, reasonably quick shipping f...
C
Camilla armbrust
trustpilot.com
Sep 30, 2025
bad quality& worst customer service
super bad quality& worst customer service ever, i have been trying to reach them since 6 weeks as a...
M
M J Bradshaw
trustpilot.com
Sep 30, 2025
mandatory updates to software do not…
mandatory updates to software do not happen and you get left in limbo wondering if the company still e...
C
Charcanine
trustpilot.com
Sep 30, 2025
Avoid, 2 months still no order or refund
I ordered in October and it is now December and still no order. Email was ignored (I left it until recently to contact in case of delays) requested a...
C
Claire
trustpilot.com
Sep 30, 2025
Terrible
Terrible. Still waiting for a refund. I paid for 3 photo books and received nothing. Despite calling them & writing to demand refund, I have not had a...
Conclusion
Reviews for MyPhotobook show a strong divide: many customers report problems with print quality (blurred pages, damaged tins), frequent non‑responses from support and software issues that can cause lost projects. At the same time, a minority describe well‑produced hardback books and timely delivery. If you consider ordering, keep a local backup of any project files, save screenshots of final layouts and retain proof of purchase. For high‑value orders, consider contacting support in advance to confirm production and shipping timelines, and weigh options for companies with documented responsive customer service.