Many customers describe software issues that crash, delete saved projects, or alter page layouts. Many orders arrived late, went missing, or showed up damaged, and customers often mention slow or no replies from support. Several buyers received prints with blurred photos, thin paper, or bindings that came loose. A smaller group praises glossy hardback books and on-time delivery.
Examples from available reviews (Feb 2010 – Mar 2026).
Paid for three photobooks, received nothing and still waiting for refund.
“I paid for 3 photo books and received nothing.”
Ordered books are falling apart and paper quality is very poor.
“all my books i ordered are falling apart”
Photobook arrived in time and looked fantastic overall.
“Each page looks quality and the book overall is amazing.”
Their software failed to save hours of work and printed incorrect pages.
“didn't save my work...”
Service complaints include missing deliveries, long refund waits, and orders cancelled without warning. Reviews also mention unauthorised extra charges and cases left open for a long time, with customers ending up with neither the product nor a refund.
Value concerns often come from customers paying premium prices and receiving damaged or faulty items. A minority say the products met expectations and felt worth the money.
Usability feedback repeatedly mentions forced updates, crashes, and lost work that stopped people from finishing photobooks. Several reviewers say changing layouts and failed saves pushed them to stop using the design tools.
Many product comments point to blurred photos, missing text, thin paper, dented gift tins, and bindings that come apart. Some reviews, though, praise glossy hardback books with accurate printing and strong photo quality.
Communication problems show up as emails that go unanswered, no way to reach someone by phone, and generic automated replies after complaints. A small number of customers describe quick, helpful support.
Reviews split between one-star accounts driven by software problems, fulfilment mistakes, and quality defects, and a few five-star notes praising the finished books and service. The gap points to uneven results from order to order and across support interactions.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (28) · Sitejabber (11) · Quotes shortened · As of: March 2026
Software update caused photo ordering and upload problems, making site unusable.
“photos appear in completely illogical order”
Software update caused photo ordering and upload problems, making site unusable.
“photos appear in completely illogical order”
Editing tool loses pages and is less functional than competitors.
“pages upon pages of the photobook just disappear despite being saved”
Editing tool loses pages and is less functional than competitors.
“pages upon pages of the photobook just disappear despite being saved”
Software fails mid-project and prevents adjusting page layouts.
“Fails to allow me to adjust page layout”
Software fails mid-project and prevents adjusting page layouts.
“Fails to allow me to adjust page layout”
Order cancelled after email change and promised credit note remains unanswered.
“They cancelled the order without communicating this.”
Order cancelled after email change and promised credit note remains unanswered.
“They cancelled the order without communicating this.”
Ordered five calendars; they arrived poor quality and one missing.
“the sheets are paper thin - and only 4 calendars arrived.”
Software update cut off access and deleted the local project.
“I was told I had lost everything I had prepared.”
Order marked shipped but never arrived and customer service ignored emails.
“shipped - no tracking information available”
Products lack quality control and customer service is very slow.
“they do not do quality control at all”
Large photobook arrived with many blurred photos and no response.
“a vast proportion of photos were blurry.”
Longtime customer received no reply to emails for seven weeks.
“7 weeks with no response is completely unacceptable”
Expensive book arrived in poor condition with no customer support.
“There is no quality control in this company”
Calendar partly defective and customer contact is unresponsive.
“My emails generate a standard letter”
Spiral photobook had poor cover and print quality despite high price.
“cover is too soft and print quality is not great.”
Photobook arrived in time and looked fantastic overall.
“Each page looks quality and the book overall is amazing.”
Gift tins repeatedly arrive damaged due to poor packaging and production.
“product has arrived with issues - scratches, dents.”
Photobook undelivered since August with no email replies.
“Been waiting since 16th Aug for delivery of my photobook.”
App crashes after update and customer service hasn't replied to ticket.
“the app keeps and crashing and will not open”
Hardback photobook was excellent with glossy photos and flexible layouts.
“the book is excellent.”
Software altered layouts and printing differed significantly from online preview.
“All of the photos throughout the album have moved downwards”
Great quality book with reasonably quick shipping from Germany.
“Great quality book, reasonably quick shipping from Germany”
Ordered books are falling apart and paper quality is very poor.
“all my books i ordered are falling apart”
Mandatory software updates fail, leaving users unable to use the service.
“mandatory updates to software do not happen”
Placed order in October and still had no product or refund by December.
“I ordered in October and it is now December and still no order.”
Paid for three photobooks, received nothing and still waiting for refund.
“I paid for 3 photo books and received nothing.”
Helpful customer service responded promptly and photobook looked amazing.
“I am really satisfied with the customer service and my photo book!”
Company threatened legal action over an unpaid bill despite no notification.
“I NEVER received any email letting me know my payment did not come through.”
Custom calendar arrived missing expected rows and columns, making it unusable.
“When it arrived next to the dates was just a grey box on each month.”
Saved book disappeared and payment process failed, causing deadline problems.
“After three days designing and regularly saving a book it disappeared from their site”
Extremely slow delivery and unhelpful customer service; won't use again.
“Incredibly useless and unhelpful customer service.”
Their software failed to save hours of work and printed incorrect pages.
“didn't save my work...”
Company charged extra copies without consent and refuses to refund the excess.
“the confirmation email added an extra 21 and charged us an extra £272”
Ordered photobooks had missing text and poor photo quality despite complaints.
“the second book also had missing text!”
Order cancelled last minute and customer service ignored repeated emails.
“my order had been cancelled as it wasn't possible to do it.”
Slow email responses, no phone contact or tracking and delivery problems.
“Don't have a phone number on their website”
Company doesn't reply to emails, lacks phone contact, and fails delivery.
“* Dont return your emails”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
MyPhotobook runs an online service for creating and ordering photobooks, calendars, and other personalised photo gifts. Customers use desktop and mobile tools to upload photos, build layouts, and choose binding and print options. The company prints orders at its production sites, sends them out, and delivers them through couriers. Support is available for order questions, tracking, and product problems.