Reviews for MyPhotobook show a strong divide: many customers report problems with print quality (blurred pages, damaged tins), frequent non‑responses from support and software issues that can cause lost projects. At the same time, a minority describe well‑produced hardback books and timely delivery. If you consider ordering, keep a local backup of any project files, save screenshots of final layouts and retain proof of purchase. For high‑value orders, consider contacting support in advance to confirm production and shipping timelines, and weigh options for companies with documented responsive customer service.
Examples from available reviews (Feb 2010 – Feb 2026).
Large photobook arrived with many blurred photos and no response.
“a vast proportion of photos were blurry.”
Photobook arrived in time and looked fantastic overall.
“Each page looks quality and the book overall is amazing.”
App crashes after update and customer service hasn't replied to ticket.
“the app keeps and crashing and will not open”
Paid for three photobooks, received nothing and still waiting for refund.
“I paid for 3 photo books and received nothing.”
Many reviewers describe unresolved complaints, delayed or absent refunds and apparent failures in quality control when replacements are requested.
Several customers say products felt poor relative to price paid, citing high-cost orders that arrived damaged or with print defects.
Multiple reports of app or software issues: forced updates, crashes and lost local projects; a small number praise the editor once mastered.
Frequent complaints about blurred photos, thin paper, binding faults and damaged tins; some customers still report well‑printed hardback books.
Widespread reports of no replies to emails, unreachable phone lines and missing tracking information; a few reviewers confirm timely shipping.
Most reviews describe negative outcomes (late delivery, lost projects, poor response), while a minority report high‑quality books and on‑time delivery.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (28) · Sitejabber (11) · Quotes shortened · As of: February 2026
Software update caused photo ordering and upload problems, making site unusable.
“photos appear in completely illogical order”
Software update caused photo ordering and upload problems, making site unusable.
“photos appear in completely illogical order”
Editing tool loses pages and is less functional than competitors.
“pages upon pages of the photobook just disappear despite being saved”
Editing tool loses pages and is less functional than competitors.
“pages upon pages of the photobook just disappear despite being saved”
Software fails mid-project and prevents adjusting page layouts.
“Fails to allow me to adjust page layout”
Software fails mid-project and prevents adjusting page layouts.
“Fails to allow me to adjust page layout”
Order cancelled after email change and promised credit note remains unanswered.
“They cancelled the order without communicating this.”
Order cancelled after email change and promised credit note remains unanswered.
“They cancelled the order without communicating this.”
Ordered five calendars; they arrived poor quality and one missing.
“the sheets are paper thin - and only 4 calendars arrived.”
Software update cut off access and deleted the local project.
“I was told I had lost everything I had prepared.”
Order marked shipped but never arrived and customer service ignored emails.
“shipped - no tracking information available”
Products lack quality control and customer service is very slow.
“they do not do quality control at all”
Large photobook arrived with many blurred photos and no response.
“a vast proportion of photos were blurry.”
Longtime customer received no reply to emails for seven weeks.
“7 weeks with no response is completely unacceptable”
Expensive book arrived in poor condition with no customer support.
“There is no quality control in this company”
Calendar partly defective and customer contact is unresponsive.
“My emails generate a standard letter”
Spiral photobook had poor cover and print quality despite high price.
“cover is too soft and print quality is not great.”
Photobook arrived in time and looked fantastic overall.
“Each page looks quality and the book overall is amazing.”
Gift tins repeatedly arrive damaged due to poor packaging and production.
“product has arrived with issues - scratches, dents.”
Photobook undelivered since August with no email replies.
“Been waiting since 16th Aug for delivery of my photobook.”
App crashes after update and customer service hasn't replied to ticket.
“the app keeps and crashing and will not open”
Hardback photobook was excellent with glossy photos and flexible layouts.
“the book is excellent.”
Software altered layouts and printing differed significantly from online preview.
“All of the photos throughout the album have moved downwards”
Great quality book with reasonably quick shipping from Germany.
“Great quality book, reasonably quick shipping from Germany”
Ordered books are falling apart and paper quality is very poor.
“all my books i ordered are falling apart”
Mandatory software updates fail, leaving users unable to use the service.
“mandatory updates to software do not happen”
Placed order in October and still had no product or refund by December.
“I ordered in October and it is now December and still no order.”
Paid for three photobooks, received nothing and still waiting for refund.
“I paid for 3 photo books and received nothing.”
Helpful customer service responded promptly and photobook looked amazing.
“I am really satisfied with the customer service and my photo book!”
Company threatened legal action over an unpaid bill despite no notification.
“I NEVER received any email letting me know my payment did not come through.”
Custom calendar arrived missing expected rows and columns, making it unusable.
“When it arrived next to the dates was just a grey box on each month.”
Saved book disappeared and payment process failed, causing deadline problems.
“After three days designing and regularly saving a book it disappeared from their site”
Extremely slow delivery and unhelpful customer service; won't use again.
“Incredibly useless and unhelpful customer service.”
Their software failed to save hours of work and printed incorrect pages.
“didn't save my work...”
Company charged extra copies without consent and refuses to refund the excess.
“the confirmation email added an extra 21 and charged us an extra £272”
Ordered photobooks had missing text and poor photo quality despite complaints.
“the second book also had missing text!”
Order cancelled last minute and customer service ignored repeated emails.
“my order had been cancelled as it wasn't possible to do it.”
Slow email responses, no phone contact or tracking and delivery problems.
“Don't have a phone number on their website”
Company doesn't reply to emails, lacks phone contact, and fails delivery.
“* Dont return your emails”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
MyPhotobook is a personalised photo‑product provider offering photobooks, calendars and photo gifts through an online ordering system and downloadable editor. The service targets consumers who want custom print products and typically ships finished items to private addresses across Europe. When researching MyPhotobook, shoppers commonly check editor compatibility (desktop vs browser), delivery options, product formats (hardback, spiral, tins) and return/refund policies.