Reviews for My Parcel Delivery show a mixed picture: a small number of customers report smooth online booking, accurate tracking and affordable rates, but far more describe serious problems. Common issues include missed or late collections, damaged or lost goods, delayed or missing refunds and poor response from customer support. Several reviews mention large financial impacts or legal action and at least one reference to administration, signalling elevated risk for high‑value or time‑sensitive shipments. If you consider using this service, verify booking and insurance terms, use payment methods with buyer protection and document communications; for valuable freight consider a carrier with verified claims and trading stability.
Examples from available reviews (Apr 2022 – Feb 2026).
Affordable rates and reliable service with easy online tracking.
“I was incredibly impressed with their service.”
Express pallets were mishandled causing over £2k damage and ignored insurance claim.
“over £2k of stock destroyed”
Company failed to collect pallet and left reviewer with over £1200 cost.
“they never call you back when they say they will”
Reviewer still awaiting a partial insurance refund after many ignored emails.
“I am £447 out of pocket.”
Reviews more often describe missed or late collections, damaged or lost items and inconsistent fulfilment; a minority report punctual, problem-free deliveries.
Several customers report unexpected extra charges, withheld refunds or large out‑of‑pocket losses; one review notes affordable rates and good value.
Some users praise online booking and tracking, but many cite booking confusion, missed collections and unresponsive support channels.
Multiple reports of damaged or crushed goods and at least one lost parcel; a small number of reviews record items arriving intact.
Frequent complaints describe ignored emails, unreturned calls and poor claims follow‑up; a small set of reviews mention helpful customer service.
Most reviewers give a negative overall impression citing refunds, damage, delays and alleged insolvency; a few customers report satisfactory deliveries.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Reviewer requests that the company be precise.
“Be precise.”
Company failed to collect pallet and left reviewer with over £1200 cost.
“they never call you back when they say they will”
Business reports MPD has unpaid invoices exceeding €14,000.
“they have a debt with our company for over 14.000 euro”
Company cancelled collection due to entering administration; refund uncertain.
“they couldn't pick up the pallet as their company was entering administration”
Reviewer warns the company is in administration and advises not to use.
“THIS COMPANY IS IN ADMINISTRATION DO NOT USE”
Reviewer accuses company of taking payments and not paying subcontractors.
“They take your money book the jobs with other companies and then don’t pay them for their work!”
Company collected despite cancellation, charged €60 and delayed refund.
“there was a €60 charge for the cancelation”
Company raised the transport cost mid-journey and delayed parcel abroad.
“WE HAVE BEEN CHARGED EXTRALLY OVER £1300 MORE”
Reviewer has issued legal proceedings for significant business failures.
“I recently issued legal proceedings against this company for significant business failures.”
Label refund pending in PayPal; reviewer plans to involve PayPal.
“refund still pending inside paypal”
Paid for one-day delivery but parcel arrived three days late and refund ignored.
“parcel delivered 3 days and 3 hours later.”
Parcel was delivered to the reviewer's back door despite initial concerns.
“it was at my back door THANK YOU !!”
Two uses experienced missed next-day delivery and delayed responses from MPD.
“If it's not going to be "next day" don't advertise it as such !!!”
Reviewer still awaiting a partial insurance refund after many ignored emails.
“I am £447 out of pocket.”
Company lost the reviewer's package and then stopped responding to messages.
“They've lost my package”
Reviewer says MPD misquoted delivery times and changed terms before booking.
“next day delivery was never possible and shouldn't of been offered.”
Express pallets were mishandled causing over £2k damage and ignored insurance claim.
“over £2k of stock destroyed”
Company failed collections and has not refunded as promised despite requests.
“i will receive a refund within 3-5 working days”
Collection was missed for two days and staff were unresponsive.
“Stayed in all day and no collection.”
Multiple items were damaged in transit and promised compensation remains unpaid.
“broke 3 out of 4”
Customer received a very quick and helpful response from the company.
“Very quick response and really helpful.”
I recently used My Parcel Delivery to send a package within the UK and I was incredibly impressed with their service. The online system made it very easy for me to book and track my parcel, which gave me peace of mind knowing exactly where it was at all times.
What stood out to me most about My Parcel Delivery was their affordable rates. Despite being cheap, they still offered excellent customer service, ensuring that my package arrived on time and in perfect condition.
Overall, I would highly recommend My Parcel Delivery for anyone who needs a reliable courier service at an affordable price. They exceeded my expectations and I will definitely be using them again in the future.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
My Parcel Delivery is a UK-based courier booking service that arranges parcel and pallet deliveries domestically and internationally. It operates an online booking system that connects customers to carrier networks and offers options for tracked and timed deliveries. Consumers researching reviews typically look for reliability, claims handling and refund policies when choosing this kind of courier intermediary.