Many reviews mention missed collections, cancelled bookings, and refunds that arrived late or not at all. Several people describe items lost or badly damaged, with insurance claims left unresolved. A smaller number report on-time doorstep deliveries and fast, helpful replies. Some also raise money issues, including claims of unpaid invoices and extra charges added mid-journey.
Examples from available reviews (Apr 2022 – Mar 2026).
Company cancelled collection due to entering administration; refund uncertain.
“they couldn't pick up the pallet as their company was entering administration”
Express pallets were mishandled causing over £2k damage and ignored insurance claim.
“over £2k of stock destroyed”
Company failed collections and has not refunded as promised despite requests.
“i will receive a refund within 3-5 working days”
Parcel was delivered to the reviewer's back door despite initial concerns.
“it was at my back door THANK YOU !!”
Customers often describe collections that were missed or cancelled. Several say next-day delivery was promised but then unavailable or delayed. A smaller group report deliveries that went smoothly.
Some reviews mention extra charges, a price rise during transit, and a cancellation fee that increased the total cost. Multiple customers describe major losses linked to damage, missing pallets, and unpaid invoices. At least one review points to good prices and dependable service.
Reviewers say what they booked did not match what happened, particularly with express or next-day services. Several describe slow replies or no response when problems came up. A few mention easy tracking and deliveries that met expectations.
Several complaints describe items arriving damaged or destroyed, with consignments broken in transit. Some report parcels going missing and insurance claims that were not resolved. A few positive notes mention goods arriving intact, but these are limited.
Many reviews mention emails not answered, calls not returned, and refunds delayed. A small number praise customer support for responding quickly and being helpful. Refunds are often described as promised but slow or not paid.
Reviews show a sharp split: many report operational problems, while a few describe good service. Several customers mention escalation steps, including legal action or large unpaid amounts. A minority report satisfactory deliveries and helpful staff.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Reviewer requests that the company be precise.
“Be precise.”
Company failed to collect pallet and left reviewer with over £1200 cost.
“they never call you back when they say they will”
Business reports MPD has unpaid invoices exceeding €14,000.
“they have a debt with our company for over 14.000 euro”
Company cancelled collection due to entering administration; refund uncertain.
“they couldn't pick up the pallet as their company was entering administration”
Reviewer warns the company is in administration and advises not to use.
“THIS COMPANY IS IN ADMINISTRATION DO NOT USE”
Reviewer accuses company of taking payments and not paying subcontractors.
“They take your money book the jobs with other companies and then don’t pay them for their work!”
Company collected despite cancellation, charged €60 and delayed refund.
“there was a €60 charge for the cancelation”
Company raised the transport cost mid-journey and delayed parcel abroad.
“WE HAVE BEEN CHARGED EXTRALLY OVER £1300 MORE”
Reviewer has issued legal proceedings for significant business failures.
“I recently issued legal proceedings against this company for significant business failures.”
Label refund pending in PayPal; reviewer plans to involve PayPal.
“refund still pending inside paypal”
Paid for one-day delivery but parcel arrived three days late and refund ignored.
“parcel delivered 3 days and 3 hours later.”
Parcel was delivered to the reviewer's back door despite initial concerns.
“it was at my back door THANK YOU !!”
Two uses experienced missed next-day delivery and delayed responses from MPD.
“If it's not going to be "next day" don't advertise it as such !!!”
Reviewer still awaiting a partial insurance refund after many ignored emails.
“I am £447 out of pocket.”
Company lost the reviewer's package and then stopped responding to messages.
“They've lost my package”
Reviewer says MPD misquoted delivery times and changed terms before booking.
“next day delivery was never possible and shouldn't of been offered.”
Express pallets were mishandled causing over £2k damage and ignored insurance claim.
“over £2k of stock destroyed”
Company failed collections and has not refunded as promised despite requests.
“i will receive a refund within 3-5 working days”
Collection was missed for two days and staff were unresponsive.
“Stayed in all day and no collection.”
Multiple items were damaged in transit and promised compensation remains unpaid.
“broke 3 out of 4”
Customer received a very quick and helpful response from the company.
“Very quick response and really helpful.”
I recently used My Parcel Delivery to send a package within the UK and I was incredibly impressed with their service. The online system made it very easy for me to book and track my parcel, which gave me peace of mind knowing exactly where it was at all times.
What stood out to me most about My Parcel Delivery was their affordable rates. Despite being cheap, they still offered excellent customer service, ensuring that my package arrived on time and in perfect condition.
Overall, I would highly recommend My Parcel Delivery for anyone who needs a reliable courier service at an affordable price. They exceeded my expectations and I will definitely be using them again in the future.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
My Parcel Delivery provides courier and pallet transport for businesses and consumers. It offers UK and international shipping, including express and pallet freight options. Customers can book collections and track consignments online through a portal. The company also sells insurance and uses local and regional carriers for last-mile delivery. Support is available by email and phone for bookings and claims.