Reviews Analysed
21
We Collect & Analyse Reviews
My Parcel Delivery
Experiences & Reviews
My Parcel Delivery is a UK-based courier booking service that arranges parcel and pallet deliveries domestically and internationally. It operates an online booking system that connects customers to carrier networks and offers options for tracked and timed deliveries. Consumers researching reviews typically look for reliability, claims handling and refund policies when choosing this kind of courier intermediary.
Overview & Key Metrics
Positive Sentiment
10%
Latest Review
30d
Overall Rating
1.4
Our Analysis
🎯
Service quality
Reviews more often describe missed or late collections, damaged or lost items and inconsistent fulfilment; a minority report punctual, problem-free deliveries.
Share
Weak
19%
💰
Value for money
Several customers report unexpected extra charges, withheld refunds or large out‑of‑pocket losses; one review notes affordable rates and good value.
Share
Weak
19%
⚡
User experience
Some users praise online booking and tracking, but many cite booking confusion, missed collections and unresponsive support channels.
Share
Weak
13%
🔧
Product quality
Multiple reports of damaged or crushed goods and at least one lost parcel; a small number of reviews record items arriving intact.
Share
Weak
6%
📞
Communication
Frequent complaints describe ignored emails, unreturned calls and poor claims follow‑up; a small set of reviews mention helpful customer service.
Share
Weak
19%
⭐
Overall experience
Most reviewers give a negative overall impression citing refunds, damage, delays and alleged insolvency; a few customers report satisfactory deliveries.
Share
Weak
25%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (April 2022 – September 2025).
Affordable Courier Service with Excellent Customer Service
"I recently used My Parcel Delivery to send a package within the UK and I was incredibly impressed with their service. The online system made it very easy for me to book and track my parcel, which gave me peace of mind knowing exactly where it was at all times. What stood out to me most about My Parcel Delivery was their affordable rates. Despite being cheap, they still offered excellent customer service, ensuring that my package arrived on time and in perfect condition. Overall, I would highly recommend My Parcel Delivery for anyone who needs a reliable courier service at an affordable price. They exceeded my expectations and I will definitely be using them again in the future."
Nienow
Collected.reviews
Apr 15, 2022
Featured for: Positive booking and tracking experience
DO NOT USE!!!!
"Note that P4D and Myparceldelivery are the same company. Posting on both for everyone to know how crap they are!!!!! We used P4d for delivery of some..."
Laura Hannah
Trustpilot
Sep 30, 2025
Featured for: Severe damage and unpaid claims
This company needs AVOIDING, SHOCKING SERVICE
"This company needs AVOIDING, shocking service, worst ever!!!! This company needs AVOIDING, they were supposed to collect my pallet from the shipping c..."
Andrew Dowler
Trustpilot
Sep 30, 2025
Featured for: Missed collection, storage charges, CCJ
One year, and 19 emails later, still not refunded
"In October 2021 they damaged the item I was returning to Victoria Plum, who sent me photographs and explained they could not refund me. Finally, at th..."
Helen
Trustpilot
Sep 30, 2025
Featured for: Long refund delay, many emails
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
N
Neil Probert
trustpilot.com
Sep 30, 2025
5/1/25Be precise.
...
A
Andrew Dowler
trustpilot.com
Sep 30, 2025
This company needs AVOIDING, SHOCKING SERVICE
This company needs AVOIDING, shocking service, worst ever!!!! This company needs AVOIDING, they were supposed to collect my pallet from the shipping c...
G
Gideon
trustpilot.com
Sep 30, 2025
We've send a debt collection agency!
Have been processing transports in Europe for MPD, all our invoices remain unpaid so far they have a debt with our company for over 14.000 euro. Reque...
G
Goody
trustpilot.com
Sep 30, 2025
Paid to deliver a pallet from UK to…
Paid to deliver a pallet from UK to Italy in June 2023 - they said the paper work wasn't in order as one of the contents was a battery. We got the pap...
c
customer
trustpilot.com
Sep 30, 2025
THIS COMPANY IS IN ADMINISTRATION DO…
THIS COMPANY IS IN ADM...
a
amanda rodgers
trustpilot.com
Sep 30, 2025
Do not use this company - rip off merchants
Do not use this company! They take your money book the jobs...
T
TBRO
trustpilot.com
Sep 30, 2025
Still awaiting a refund
Our scheduled pick up was delayed considerably from the original date, so we ended up cancelling the order to use another service . We verbally confir...
L
Lisa
trustpilot.com
Sep 30, 2025
AVOID IT
AVOID IT AVOID IT, THEY WILL QUOTE YOU WITH A LOWER ONE FOR BUSINESS, AND INCREASE IT IN THE TRANSPORTATION PROCESS, WE HAVE BEEN CHARGED EXTRALLY OVE...
M
Mike
trustpilot.com
Sep 30, 2025
I recently issued legal proceedings…
I recently issued legal proceedings against this compan...
U
UkzElitE
trustpilot.com
Sep 30, 2025
Scam company cancelled a £60 pound…
Scam company cancelled a £60 pound label they refunded me nearly 1 week on refund still pending...
P
Paul Bridger
trustpilot.com
Sep 30, 2025
BAD customer service
Parcel picked up on agreed date, booked one day delivery option at extra cost, parcel delivered 3 days and 3 hours later. Contacted company who just s...
M
Moira McRobbie
trustpilot.com
Sep 30, 2025
I thought it HAD NOT BEEN DELIVERED but…
I thought it HAD NOT BEEN DELIVERED bu...
M
Mike Silve
trustpilot.com
Sep 30, 2025
Used MPD twice. Not gone so well.
I've used My Parcel Delivery twice in the past two weeks. To be fair I think the fault is with DPD. I paid for next day delievry with DPD via MPD. Dro...
H
Helen
trustpilot.com
Sep 30, 2025
One year, and 19 emails later, still not refunded
In October 2021 they damaged the item I was returning to Victoria Plum, who sent me photographs and explained they could not refund me. Finally, at th...
P
Priya Rodman
trustpilot.com
Sep 30, 2025
Disgraceful service!
They've lost my package and after my initial enquiry, they escalated...
S
Steve Harrison
trustpilot.com
Sep 30, 2025
Norway pallet delivery (or not!)
I contacted MPD to help me ship a pallet to Norway. When I initially contacted them I asked a price (including the pallet and wrap) and asked how long...
L
Laura Hannah
trustpilot.com
Sep 30, 2025
DO NOT USE!!!!
Note that P4D and Myparceldelivery are the same company. Posting on both for everyone to know how crap they are!!!!! We used P4d for delivery of some...
D
Dan
trustpilot.com
Sep 30, 2025
Take your money then ignore you! cowboys!
Came to collect pallet 3 days before it was due to be collected and wasn't ready for collection, never returned on the correct day to collect. i was p...
W
William Rose
trustpilot.com
Sep 30, 2025
Placed my order on Monday for …
Placed my order on Monday for collection Tuesday. Stayed in all day and no collection. Phoned Wednesday morning to be told collection today before 5pm...
M
Mike Jeremiah
trustpilot.com
Sep 30, 2025
sent a few different items ,broke 3 out…
sent a few different items ,broke 3 out of 4 ,gave them another try ,packed a wooden ornament in a blanket then 2 wooden boards...
Conclusion
Reviews for My Parcel Delivery show a mixed picture: a small number of customers report smooth online booking, accurate tracking and affordable rates, but far more describe serious problems. Common issues include missed or late collections, damaged or lost goods, delayed or missing refunds and poor response from customer support. Several reviews mention large financial impacts or legal action and at least one reference to administration, signalling elevated risk for high‑value or time‑sensitive shipments. If you consider using this service, verify booking and insurance terms, use payment methods with buyer protection and document communications; for valuable freight consider a carrier with verified claims and trading stability.