Reviews Analysed
21
We Collect & Analyse Reviews
MonoSurveys
Experiences & Reviews
MonoSurveys is an online market‑research panel that connects consumers to paid questionnaires from market‑research clients. Typical features include account registration, demographic profiling, survey matching and reward redemption (gift cards, PayPal or vouchers). Common search queries relate to payout thresholds, customer support responsiveness and geographic availability.
Overview & Key Metrics
Positive Sentiment
24%
Latest Review
21d
Overall Rating
1.8
Our Analysis
🎯
Service quality
Mixed reports on payouts and platform functions: some users report quick payments and problem resolution; others report failed or blocked withdrawals.
Share
Mixed
11%
💰
Value for money
Most comments note poor or missing rewards: users report low pay rates, uncredited rewards or inability to redeem earned balances.
Share
Weak
16%
⚡
User experience
Many users report being screened out late, login problems or wasted time on long surveys; a minority praise the site interface.
Share
Weak
16%
🔧
Product quality
Complaints focus on poor survey targeting, surveys closing mid‑completion and limited country availability; a few users note satisfactory variety.
Share
Weak
9%
📞
Communication
Majority report unresponsive support and delayed or no email replies; a minority describe prompt, helpful responses that solved issues.
Share
Weak
17%
⭐
Overall experience
Overall sentiment leans negative: frequent reports of reward, withdrawal and support problems, though some users report successful payouts.
Share
Weak
31%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (March 2022 – September 2025).
Fun and Easy Surveys with Fast Payouts Overall, MonoSurveys provided me with a fun way to express my thoughts while earning extra cash in return quickly!
"I recently signed up on MonoSurveys to participate in paid online surveys. I was excited to join the community and earn money or gift cards by expressing my opinions on various topics. The website was easy to navigate, and registering for an account took just a few minutes. Once I logged into my account, there were plenty of available surveys that matched my interests. Each survey had a clear description of what it was about and how much compensation I would receive upon completion. I appreciated this transparency because it allowed me to choose which ones to take based on relevance and reward. Another aspect that impressed me was the user interface itself. It remained consistent across all pages, making it intuitive for users like myself who may not be accustomed to taking online surveys. Additionally, when navigating through the survey questions themselves, they didn't feel repetitive or mundane like some other survey websites tend to do. Finally, one of the best things about MonoSurveys is their fast payout process; within days of completing a survey, funds were added directly into my PayPal account."
Lora Weber
Collected.reviews
Mar 20, 2022
Featured for: positive about UI and fast payouts
Quick answer and they solved the…
"Quick answer and the..."
TERJE JUVEN
Trustpilot
Sep 30, 2025
Featured for: explicit support response and problem resolved
Does not pay
"They send plenty of surveys via email unlike a lot of sites but 95% of them are already closed or don't exist. When you do actually complete one, the..."
Sugarfox
Trustpilot
Sep 30, 2025
Featured for: describes unpaid rewards and complaint issues
I pent 45 minutes on a very long…
"I pent 45 minutes on a very long survey about charitable giving, then near the end wa..."
Donald Hanby
Trustpilot
Sep 30, 2025
Featured for: reports long survey then rejected
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
J
John Stones
trustpilot.com
Sep 30, 2025
A very terrible website that never…
A very terrible website that never responds to your email, b...
J
Jonathan
trustpilot.com
Sep 30, 2025
I have received payment from this…
I have received payment from this people twice this year, €20 successfully. Wrote several messages, but they later replied me one day and opened my wi...
A
Ashley King
trustpilot.com
Sep 30, 2025
Cons
Fed up of going through long surveys to be told at the end that eith...
D
Donald Hanby
trustpilot.com
Sep 30, 2025
I pent 45 minutes on a very long…
I pent 45 minutes on a very long survey about charitable giving, then near the end wa...
A
Abdullahi Ibrahim
trustpilot.com
Sep 30, 2025
I completed the surveys and requested…
I completed the surveys and requested for a 5pounds Amazon gift card but I have no...
H
Hugh Gardiner
trustpilot.com
Sep 30, 2025
Never lets me do a survey.
...
P
Paul
trustpilot.com
Sep 30, 2025
Too intrusive
Too intrusive You are asking to r...
O
Oso
trustpilot.com
Sep 30, 2025
I wanted to make a withdrawal
I wanted to make a withdrawal. I have 5.39 CHF on my account, when I click on withdrawal I get: not enough...
c
customer
trustpilot.com
Sep 30, 2025
I never seem to get anywhere
I never seem to get anywhere, try to log...
K
Kevin garner
trustpilot.com
Sep 30, 2025
Waste of time
Says on the site you have to get to 5 euros to redeem for reward done surveys on site got to £5 which is more than 5 euros but can't redeem for a r...
T
TERJE JUVEN
trustpilot.com
Sep 30, 2025
Quick answer and they solved the…
Quick answer and the...
K
Kel
trustpilot.com
Sep 30, 2025
Emailed numerous times as not received…
Emailed numerous times as not received my reward, don't bother, started off no problems but i don't think anyone...
P
Paul Gosling
trustpilot.com
Sep 30, 2025
Told me my postal code was invalid
Told me my postal code was invalid. I even tried several ot...
R
Rodrick Dalton
trustpilot.com
Sep 30, 2025
Way too much wastage of users time
They have enough information about the users to exclude the surveys that are not relevant to us, but the refuse to use to do it. Yes, there are a lot...
E
Ellen Davies
trustpilot.com
Sep 30, 2025
Crap company The amount of times I…
Crap company The amount of times I have tried to contact them to take me off their register because they are a waste of time and I still can’t get rid...
a
abcdmm
trustpilot.com
Sep 30, 2025
It needs to allow the countries…
It needs to allow the countri...
G
Gilly Baker
trustpilot.com
Sep 30, 2025
Bit of a waste of time this site
Bit of a waste of time this site. Get kicked out of most surveys and earn nothing. Been a member since May 2023 (16 months) and only managed to claim...
B
Bert Impetigo
trustpilot.com
Sep 30, 2025
Pathetic rewards
Survey rewards - when you actually get them - are pathetically low. Equivalent of working for pence - not...
S
Sugarfox
trustpilot.com
Sep 30, 2025
Does not pay
They send plenty of surveys via email unlike a lot of sites but 95% of them are already closed or don't exist. When you do actually complete one, the...
J
Jennifer Jacques Noble
trustpilot.com
Sep 30, 2025
I enjoy doing the surveys
I enjoy doing the surveys. For a first time I claimed reward through PayPal, but as I can't access the account due to mobile no change and PayPal won'...
Conclusion
Reviews show a mix of experiences: several users report successful payments and resolved issues, while many others describe uncredited rewards, withdrawal errors, login problems and unresponsive support. Common specific issues include being screened out late in surveys, unclear or unmet redemption thresholds, and delayed email replies. If you consider joining, check which payment methods and thresholds are supported in your country, keep records of completed surveys and start with small withdrawals. Consider alternatives if fast, reliable payouts and responsive customer service are priorities.