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We Collect & Analyse Reviews

MonoSurveys
Experiences & Reviews

MonoSurveys is an online market‑research panel that connects consumers to paid questionnaires from market‑research clients. Typical features include account registration, demographic profiling, survey matching and reward redemption (gift cards, PayPal or vouchers). Common search queries relate to payout thresholds, customer support responsiveness and geographic availability.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 24%
Latest Review 21d
Overall Rating
1.8

Our Analysis

🎯

Service quality

Mixed reports on payouts and platform functions: some users report quick payments and problem resolution; others report failed or blocked withdrawals.

Share
11%
Mixed
💰

Value for money

Most comments note poor or missing rewards: users report low pay rates, uncredited rewards or inability to redeem earned balances.

Share
16%
Weak

User experience

Many users report being screened out late, login problems or wasted time on long surveys; a minority praise the site interface.

Share
16%
Weak
🔧

Product quality

Complaints focus on poor survey targeting, surveys closing mid‑completion and limited country availability; a few users note satisfactory variety.

Share
9%
Weak
📞

Communication

Majority report unresponsive support and delayed or no email replies; a minority describe prompt, helpful responses that solved issues.

Share
17%
Weak

Overall experience

Overall sentiment leans negative: frequent reports of reward, withdrawal and support problems, though some users report successful payouts.

Share
31%
Weak

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Filter by Source

Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

J
John Stones
trustpilot.com Sep 30, 2025

A very terrible website that never…

A very terrible website that never responds to your email, b...

J
Jonathan
trustpilot.com Sep 30, 2025

I have received payment from this…

I have received payment from this people twice this year, €20 successfully. Wrote several messages, but they later replied me one day and opened my wi...

A
Ashley King
trustpilot.com Sep 30, 2025

Cons

Fed up of going through long surveys to be told at the end that eith...

D
Donald Hanby
trustpilot.com Sep 30, 2025

I pent 45 minutes on a very long…

I pent 45 minutes on a very long survey about charitable giving, then near the end wa...

A
Abdullahi Ibrahim
trustpilot.com Sep 30, 2025

I completed the surveys and requested…

I completed the surveys and requested for a 5pounds Amazon gift card but I have no...

H
Hugh Gardiner
trustpilot.com Sep 30, 2025

Never lets me do a survey.

...

P
Paul
trustpilot.com Sep 30, 2025

Too intrusive

Too intrusive You are asking to r...

O
Oso
trustpilot.com Sep 30, 2025

I wanted to make a withdrawal

I wanted to make a withdrawal. I have 5.39 CHF on my account, when I click on withdrawal I get: not enough...

c
customer
trustpilot.com Sep 30, 2025

I never seem to get anywhere

I never seem to get anywhere, try to log...

K
Kevin garner
trustpilot.com Sep 30, 2025

Waste of time

Says on the site you have to get to 5 euros to redeem for reward done surveys on site got to £5 which is more than 5 euros but can't redeem for a r...

T
TERJE JUVEN
trustpilot.com Sep 30, 2025

Quick answer and they solved the…

Quick answer and the...

K
Kel
trustpilot.com Sep 30, 2025

Emailed numerous times as not received…

Emailed numerous times as not received my reward, don't bother, started off no problems but i don't think anyone...

P
Paul Gosling
trustpilot.com Sep 30, 2025

Told me my postal code was invalid

Told me my postal code was invalid. I even tried several ot...

R
Rodrick Dalton
trustpilot.com Sep 30, 2025

Way too much wastage of users time

They have enough information about the users to exclude the surveys that are not relevant to us, but the refuse to use to do it. Yes, there are a lot...

E
Ellen Davies
trustpilot.com Sep 30, 2025

Crap company The amount of times I…

Crap company The amount of times I have tried to contact them to take me off their register because they are a waste of time and I still can’t get rid...

a
abcdmm
trustpilot.com Sep 30, 2025

It needs to allow the countries…

It needs to allow the countri...

G
Gilly Baker
trustpilot.com Sep 30, 2025

Bit of a waste of time this site

Bit of a waste of time this site. Get kicked out of most surveys and earn nothing. Been a member since May 2023 (16 months) and only managed to claim...

B
Bert Impetigo
trustpilot.com Sep 30, 2025

Pathetic rewards

Survey rewards - when you actually get them - are pathetically low. Equivalent of working for pence - not...

S
Sugarfox
trustpilot.com Sep 30, 2025

Does not pay

They send plenty of surveys via email unlike a lot of sites but 95% of them are already closed or don't exist. When you do actually complete one, the...

J
Jennifer Jacques Noble
trustpilot.com Sep 30, 2025

I enjoy doing the surveys

I enjoy doing the surveys. For a first time I claimed reward through PayPal, but as I can't access the account due to mobile no change and PayPal won'...

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Conclusion

Reviews show a mix of experiences: several users report successful payments and resolved issues, while many others describe uncredited rewards, withdrawal errors, login problems and unresponsive support. Common specific issues include being screened out late in surveys, unclear or unmet redemption thresholds, and delayed email replies. If you consider joining, check which payment methods and thresholds are supported in your country, keep records of completed surveys and start with small withdrawals. Consider alternatives if fast, reliable payouts and responsive customer service are priorities.