Many reviewers mention missing rewards and support requests that never get a reply. Users often report login problems, survey disqualifications, and being blocked from surveys. A small number say payouts arrived on time and issues were fixed quickly. Overall, reviews split sharply between unresolved support cases and a few successful interactions.
Examples from available reviews (Mar 2022 – Mar 2026).
Requested withdrawal in February but support hasn't replied and no payment.
“i haven't received it yet”
Spent 45 minutes and was disqualified near the end, wasting time.
“What an utter waste of my time.”
Support answered quickly and resolved the user's problem.
“Quick answer and they solved the problem.”
MonoSurveys is easy to use and pays out promptly.
“funds were added directly into my PayPal account.”
Several reviews describe account and withdrawal problems that support did not resolve. A smaller group reports fast, effective help that fixed the issue. Taken together, the feedback points to uneven responsiveness.
Some reviewers say rewards were not credited or could not be withdrawn because of threshold or currency limits. A few confirm they received payments. Many also complain about low reward amounts and time lost on surveys that end in disqualification.
Many users report login failures, password reset issues, and postal-code rejections that block access. Reviews often mention long surveys that end with late disqualification and weak pre-screening. A small number describe an easy experience and on-time transfers.
Multiple reviewers say surveys close without warning or fail to credit rewards after completion. Several comments suggest the platform does not keep or use profile details well enough for pre-screening. A few mention intrusive data requests.
Many complaints mention emails that go unanswered and support replies that are automated or missing, especially about unpaid rewards. A handful describe clear, helpful exchanges that solved the problem. Most feedback points to slow or absent back-and-forth communication.
Reviews show a stark split between many low-rated accounts of failed payouts, access issues, and weak support, and a smaller number of high-rated cases that were resolved. Most negative feedback centers on communication, usability, and reward value. Positive comments are less common, but they describe successful payouts and quick fixes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (25) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Requested withdrawal in February but support hasn't replied and no payment.
“i haven't received it yet”
Unable to reset password or log in, leading to account loss of points.
“no email received for new password.”
Cannot log in after years; site refuses new input.
“Unable login after several years.”
Applied for rewards but received nothing and support did not respond.
“they don't respond to your queries”
Reached GBP threshold but told it needs Euros; support did not reply.
“I'm passed the minimum amount in GBP but they say that it needs to be Euros.”
Site does not reply to emails and fails to send rewards.
“Rewards are never sent”
User received two €20 payments but remains worried by other reviews.
“I have received payment from this people twice this year, €20 successfully.”
Long surveys end with disqualification, making them feel like a con.
“I think they are a con”
Spent 45 minutes and was disqualified near the end, wasting time.
“What an utter waste of my time.”
Completed surveys but did not receive requested £5 Amazon gift card.
“I have not received it”
The site never lets the user do a survey.
“Never lets me do a survey.”
Site requests to retain and use too much personal information.
“Too intrusive You are asking to retain and use too much Information”
Could not withdraw 5.39 CHF due to €5 threshold and no support replies.
“not enough money (5€) available.”
Cannot log in despite many attempts, so user gave up.
“try to log in heaps but won't let me”
Reached £5 but could not redeem due to €5 requirement and no response.
“no rewards available”
Support answered quickly and resolved the user's problem.
“Quick answer and they solved the problem.”
Despite many emails about missing reward, support appears automated and unhelpful.
“Emailed numerous times as not received my reward”
Site repeatedly rejected multiple postal codes as invalid.
“Told me my postal code was invalid.”
Platform fails to pre-screen surveys despite available user data.
“they can't save/use age, gender, location, employment status to pre-screen the surveys.”
Cannot remove account or resolve login issues despite contacting support.
“take me off their register”
Platform should allow participation from African countries.
“It needs to allow the countries including African countries”
Gets kicked out of surveys and earned very little over long membership.
“Get kicked out of most surveys and earn nothing.”
Survey rewards are extremely low and not worth the time.
“Survey rewards - when you actually get them - are pathetically low.”
Most emailed surveys are closed and completed-survey rewards rarely credited.
“the cash reward very rarely gets added to your balance.”
Cannot access PayPal reward and MonoSurveys has not replied to support requests.
“But have had no reply.”
I recently signed up on MonoSurveys to participate in paid online surveys. I was excited to join the community and earn money or gift cards by expressing my opinions on various topics. The website was easy to navigate, and registering for an account took just a few minutes.
Once I logged into my account, there were plenty of available surveys that matched my interests. Each survey had a clear description of what it was about and how much compensation I would receive upon completion. I appreciated this transparency because it allowed me to choose which ones to take based on relevance and reward.
Another aspect that impressed me was the user interface itself. It remained consistent across all pages, making it intuitive for users like myself who may not be accustomed to taking online surveys. Additionally, when navigating through the survey questions themselves, they didn't feel repetitive or mundane like some other survey websites tend to do.
Finally, one of the best things about MonoSurveys is their fast payout process; within days of completing a survey, funds were added directly into my PayPal account.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
MonoSurveys runs an online survey panel that gathers consumer opinions for market research clients. The platform runs questionnaires, signs up participants, and stores demographic details and survey responses for analysis. Clients use it to test concepts, gauge satisfaction, and collect feedback from targeted groups. MonoSurveys provides participant accounts, sends survey invites, and offers rewards such as electronic payments or vouchers.