Reviews show a mix of experiences: several users report successful payments and resolved issues, while many others describe uncredited rewards, withdrawal errors, login problems and unresponsive support. Common specific issues include being screened out late in surveys, unclear or unmet redemption thresholds, and delayed email replies. If you consider joining, check which payment methods and thresholds are supported in your country, keep records of completed surveys and start with small withdrawals. Consider alternatives if fast, reliable payouts and responsive customer service are priorities.
Examples from available reviews (Mar 2022 – Feb 2026).
MonoSurveys is easy to use and pays out promptly.
“funds were added directly into my PayPal account.”
Support answered quickly and resolved the user's problem.
“Quick answer and they solved the problem.”
Most emailed surveys are closed and completed-survey rewards rarely credited.
“the cash reward very rarely gets added to your balance.”
Spent 45 minutes and was disqualified near the end, wasting time.
“What an utter waste of my time.”
Mixed reports on payouts and platform functions: some users report quick payments and problem resolution; others report failed or blocked withdrawals.
Most comments note poor or missing rewards: users report low pay rates, uncredited rewards or inability to redeem earned balances.
Many users report being screened out late, login problems or wasted time on long surveys; a minority praise the site interface.
Complaints focus on poor survey targeting, surveys closing mid‑completion and limited country availability; a few users note satisfactory variety.
Majority report unresponsive support and delayed or no email replies; a minority describe prompt, helpful responses that solved issues.
Overall sentiment leans negative: frequent reports of reward, withdrawal and support problems, though some users report successful payouts.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (25) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Requested withdrawal in February but support hasn't replied and no payment.
“i haven't received it yet”
Unable to reset password or log in, leading to account loss of points.
“no email received for new password.”
Cannot log in after years; site refuses new input.
“Unable login after several years.”
Applied for rewards but received nothing and support did not respond.
“they don't respond to your queries”
Reached GBP threshold but told it needs Euros; support did not reply.
“I'm passed the minimum amount in GBP but they say that it needs to be Euros.”
Site does not reply to emails and fails to send rewards.
“Rewards are never sent”
User received two €20 payments but remains worried by other reviews.
“I have received payment from this people twice this year, €20 successfully.”
Long surveys end with disqualification, making them feel like a con.
“I think they are a con”
Spent 45 minutes and was disqualified near the end, wasting time.
“What an utter waste of my time.”
Completed surveys but did not receive requested £5 Amazon gift card.
“I have not received it”
The site never lets the user do a survey.
“Never lets me do a survey.”
Site requests to retain and use too much personal information.
“Too intrusive You are asking to retain and use too much Information”
Could not withdraw 5.39 CHF due to €5 threshold and no support replies.
“not enough money (5€) available.”
Cannot log in despite many attempts, so user gave up.
“try to log in heaps but won't let me”
Reached £5 but could not redeem due to €5 requirement and no response.
“no rewards available”
Support answered quickly and resolved the user's problem.
“Quick answer and they solved the problem.”
Despite many emails about missing reward, support appears automated and unhelpful.
“Emailed numerous times as not received my reward”
Site repeatedly rejected multiple postal codes as invalid.
“Told me my postal code was invalid.”
Platform fails to pre-screen surveys despite available user data.
“they can't save/use age, gender, location, employment status to pre-screen the surveys.”
Cannot remove account or resolve login issues despite contacting support.
“take me off their register”
Platform should allow participation from African countries.
“It needs to allow the countries including African countries”
Gets kicked out of surveys and earned very little over long membership.
“Get kicked out of most surveys and earn nothing.”
Survey rewards are extremely low and not worth the time.
“Survey rewards - when you actually get them - are pathetically low.”
Most emailed surveys are closed and completed-survey rewards rarely credited.
“the cash reward very rarely gets added to your balance.”
Cannot access PayPal reward and MonoSurveys has not replied to support requests.
“But have had no reply.”
I recently signed up on MonoSurveys to participate in paid online surveys. I was excited to join the community and earn money or gift cards by expressing my opinions on various topics. The website was easy to navigate, and registering for an account took just a few minutes.
Once I logged into my account, there were plenty of available surveys that matched my interests. Each survey had a clear description of what it was about and how much compensation I would receive upon completion. I appreciated this transparency because it allowed me to choose which ones to take based on relevance and reward.
Another aspect that impressed me was the user interface itself. It remained consistent across all pages, making it intuitive for users like myself who may not be accustomed to taking online surveys. Additionally, when navigating through the survey questions themselves, they didn't feel repetitive or mundane like some other survey websites tend to do.
Finally, one of the best things about MonoSurveys is their fast payout process; within days of completing a survey, funds were added directly into my PayPal account.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
MonoSurveys is an online market‑research panel that connects consumers to paid questionnaires from market‑research clients. Typical features include account registration, demographic profiling, survey matching and reward redemption (gift cards, PayPal or vouchers). Common search queries relate to payout thresholds, customer support responsiveness and geographic availability.