Reviews show a divided user base. Several customers praise LifePoints for straightforward surveys, quick redemptions and responsive support — for example, multiple reviewers report prompt help and smooth cash‑outs. At the same time many users report practical problems: frequent disqualifications after lengthy answers, delayed rewards, and a few cases of account suspension or lost points. If you try LifePoints, consider tracking survey times, check redemption options, and keep records of correspondence with support. These steps can help manage the risks reported by other users.
Examples from available reviews (Dec 2022 – Feb 2026).
Long-term user finds surveys well paid and support helpful.
“their customer service was very helpful, friendly and timely.”
Account suspended without explanation and points taken.
“my account was suspended and was given no real reason.”
Disqualified after long survey section and received no points.
“you are not the right fit for the survey”
Redemption was quick and partial credit for disqualification helped.
“redemption process was quick, easy and seamless”
Mixed reports: some users praise smooth redemptions and quick processes, while others report account suspensions, lost points and trust concerns.
Some reviewers say payments and partial credits are fair and redeemable; others report low points for time spent or points being lost.
Many find the site/app user‑friendly and surveys engaging; others describe frequent disqualifications, timeouts, long surveys and gaps in invites.
Survey content is described as interesting and straightforward by some; several users report long surveys, disqualifications or surveys filling after many answers.
Customer support is praised in numerous reviews for prompt, helpful replies, but some users report no response about suspensions or unresolved tickets.
Overall impressions are divided: long‑term users report reliable payments and support, while many recent reports cite disqualifications, suspensions and delays.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Surveys are well paid, not repetitive, and enjoyable.
“The surveys are well paid in my opinion”
Account banned after months of surveys and points taken.
“they banned my id , stole all my data for their purpose”
Reviewer finds the platform reliable if they have time to dedicate.
“cent pour cent fiable”
Everything was excellent for the reviewer.
“Everything was super”
Platform has simple questions and an easy redeem system.
“Rewards are always good and redeem system easy”
Completed survey but did not receive promised reward points.
“i completed the survey but you did'nt give my reward points..”
Login error prevents accessing surveys for over two months.
“When they added the little login deal, and I hit login, it sits and spins”
Account suspended and points lost with no explanation.
“My account was suspended and my points were lost”
Unable to redeem via PayPal due to ongoing technical issue.
“it's saying their technical team is working on it since on Monday.”
Denied redemption for unspecified quality standards, wasting time.
“they tell you that you don't meet their quality standards but do not tell you why!”
Account suspended and redeemed gift card cancelled; reviewer alleges stolen data.
“told me the gift card I redeemed was out of stock”
Account suspended upon cashing out with no explanation.
“my account was suspended, no explanation or anything”
Reviewer received a $500 gift card and appreciated it.
“i received gift card of $500”
Account shut down after redeeming and vouchers never received.
“suddenly my account was shut down and I never received the gift vouchers.”
Reviewer experienced a problem logging into their account.
“Log in was a problem”
Login blocked and repeatedly disqualified from surveys; poor payouts.
“Says I've tried logging in too many times”
Support representative resolved missing points and promised credit.
“Sarah .. a Senior Support Exicutive then and there took action”
Reviewer claims to have made money from the site despite doubts.
“I don't think this app sites but I have a won of make money this sites”
Account suspended without explanation and 623 points lost, reviewer alleges.
“623 Points Were Lost And Freezed My Account”
Long-term member removed and points retained without explanation.
“they also keep the points I earned”
Received many invites but earned only two points.
“I only earned 2 points 😂.”
Support team resolved an issue promptly and helpfully.
“the team has been very prompt in taking care of it!”
Account suspended without explanation and points taken.
“my account was suspended and was given no real reason.”
Disqualified after long survey section and received no points.
“you are not the right fit for the survey”
Initial redemption worked but later PayPal requirement caused mistrust.
“I do not trust PayPal; now I do not trust LifePoints.”
Redemption was quick and partial credit for disqualification helped.
“redemption process was quick, easy and seamless”
Reviewer likes the platform and would recommend it.
“It is a very good platform for survey.”
Often disqualified late in surveys, wasting time.
“You often get disqualified or told the "survey is full”
App has great surveys and quick cash-outs.
“cash out is quick!!!”
Payments are genuine but some surveys are too long.
“The payment is genuine although the survey can be too long”
Rewards are delayed and support ticket unresolved.
“receiving the reward is so late.”
Account closed after reporting payout email problem and points lost.
“they instead closed my account down after weeks”
No surveys after initial day and reviewer calls the app a scam.
“after the first day no surveys”
Support answered query promptly and reviewer was pleased.
“They answered my query promtly .”
Surveys time out and reviewer hasn't received invites recently.
“they won't open they literally shows its time out.”
Reviewer found the platform very helpful.
“Very help full”
Long-term user finds surveys well paid and support helpful.
“their customer service was very helpful, friendly and timely.”
Hasn't received surveys for several days and feels discomfort.
“I have not received any survey for 4 days or more”
Reviewer thinks the service is good.
“That's good”
Platform provides simple surveys and responsive support.
“support team responded quickly and resolved it in no time.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
LifePoints is an online market‑research panel that invites members to complete surveys in exchange for points. Members typically redeem points for gift vouchers or PayPal and access the service via web and mobile interfaces. The platform is used to collect consumer opinions for market research and offers points‑based rewards and occasional partial credit for screened‑out surveys. This description is factual context for consumers searching reviews of LifePoints.