Reviews often highlight the app’s straightforward booking steps and clearly shown discounts on family activities. Many users say they saved a lot on cinema tickets and attractions. A major set of complaints centres on billing, subscriptions that kept charging after cancellation, and trouble getting refunds. Several reviewers also mention codes that don’t work and occasional account activation problems.
Examples from available reviews (Apr 2024 – Mar 2026).
Really easy to use and saved money at the zoo.
“Really easy, just a few taps and money off on the day for our experience at the zoo. Thumbs up from us!”
Saved £79 booking Twycross Zoo tickets via Kids Pass.
“Bought tickets to twycross zoo saved 79 pounds booking them on kids pass hoping I can use these tickets successfully today when we go we will see”
Membership auto-renews, customer service is poor and refunds refused.
“Scam cheap company - they auto-renew your membership and customer service is a chatbot.”
After cancelling trial, company took unauthorised payments and didn't refund.
“KidsPass have taken a number of payments off my debit card, without me authorising them.”
Customer feedback falls into two clear groups. One group describes helpful, family-friendly service and good in-person experiences. A larger group reports auto-renewal problems, repeat charges after cancellation, and refunds being refused.
Several reviews describe big savings on cinema tickets and attraction bookings, sometimes naming exact amounts in pounds. Against this, a steady negative theme says the advertised discounts feel misleading or worse than booking direct. Some comments recommend tracking subscription fees and trial end dates to keep the service worthwhile.
Many reviewers describe an easy-to-use app, fast ticket delivery, and codes that work at places such as zoos and cinemas. A recurring minority mentions missing activation emails, sign-up routes that break, and codes that fail at redemption. Both patterns show up repeatedly in usability feedback.
Only a few reviews mention product quality. A small number call the service poor or “rubbish”. Beyond usability and code reliability, reviewers do not describe wider product faults.
Communication criticism focuses on not being able to reach support and having no reliable way to cancel. Reviewers mention renewal reminders they didn’t see, no working phone number, and dependence on automated replies. Some link these issues to payments they didn’t authorise or monthly charges that kept going.
Reviews split between strong praise for family savings and ease of use, and strong criticism of billing and cancellation. Positive comments point to real money saved and enjoyable family days out. Negative comments focus on unresolved charges, refused refunds, and codes that don’t work.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (20) · Quotes shortened · As of: March 2026
App helped obtain very cheap cinema tickets.
“Great app which helped me to get really cheap tickets for the cinema”
The app and website were simple to use.
“Simple to use app and website”
Codes failed and app was hard to navigate; charged after cancelling.
“The codes did not work and the app is incredibly hard to navigate.”
Money taken despite not activating account and refund refused.
“Now just had money taken from account and they refuse to refund saying I never cancelled it...”
App offers good discounts.
“Good app great discounts”
Service is very useful for families, parents and kids.
“Very useful and very nice service to families and parents and especially kids”
Could not easily cancel trial; charged and refund refused.
“They took the next months subscription before I could cancel and refuse to refund...”
Free trial led to ongoing monthly savings despite varied discounts.
“Initially got as a free trial but realised I could save good money each month”
They failed to send renewal reminders and ignored legislation.
“Ignore government legislation and don’t send reminders about subscription renewals.”
Payment taken during free trial and refund refused despite evidence.
“I was surprised to log into my bank account to see the payment had been taken 8 days before the end of the free trial.”
Membership auto-renews, customer service is poor and refunds refused.
“Scam cheap company - they auto-renew your membership and customer service is a chatbot.”
Reviewer described the product as a great bit of kit.
“Great bit of kit”
Reviewer states the service/product is rubbish and very poor.
“Rubbish. Very poor.”
Easy to use and codes accepted at Edinburgh Zoo, saving money.
“So easy to use, very quick and Edinburgh zoo accepted the codes straight away.”
Auto-charge after £1 offer and customer contact limited to messages.
“Just a warning that if you go over £1 subscription date you get charged automatically.”
Prices and monthly fee have risen, reducing renewal value.
“Kids pass use to be good. The prices for cinema tickets and other food codes have gone up.”
Simple ordering process for cinema passes and no issues encountered.
“Nice simple process and no issues with ordering cinema passes. Kids love it.👍”
Customer care failed to cancel subscription and continued charging.
“Absolutely terrible customer care- I asked my subscription be cancelled as NO OFFERS AT ALL SUITABLE- misleading!!!”
App helpful but purchasing rules about free child tickets were unclear.
“Please read carefully when using it to purchase tickets as I was not clear on purchasing a whole ticket to get free child ticket.”
Saved over £100 on first booking; service was speedy and easy.
“we booked an activity via kids pass and saved over £100 on the first thing we've booked.”
One-pound trial hard to cancel and customer support unavailable.
“Is a scam, the one pound trial offer.”
Discounts appeared misleading; direct booking was cheaper.
“the discounts are a farse!”
Discount codes don't work and contact channels fail.
“Codes don't work.”
App is easy to use and offers discounted family activities.
“The app is easy to use, helping parents discover new experiences for their children.”
Advertised discount but tickets were sold out and misleading.
“Totally misleading and feel cheated/scammed,”
Saved £79 booking Twycross Zoo tickets via Kids Pass.
“Bought tickets to twycross zoo saved 79 pounds booking them on kids pass hoping I can use these tickets successfully today when we go we will see”
One-pound trial difficult to cancel and charged without refund.
“Is a scam, the one pound trial offer. Very difficult to cancel . There is no customer team to contact on the number and e mail address provided. I spent a lot of time getting hold of them through Facebook , but have been charged for nothing and have been denied a refund as well.”
Cancelled but charged again; discounts available elsewhere.
“Cancelled then charged again, absolute scam of a company considering it only offers discounts readily available on other free sites across the web.”
Codes don't work and prices are less favourable than presented.
“Codes don't work and are far less favourable price-wise than they seem. Just don't bother.”
No access to membership and no working contact number.
“AWFUL. No access and no contact number to sort your membership out and the people communicating on emails have no clue and don’t want to help”
Prices were higher on Kids Pass than direct, misleading discounts.
“Don't waste your time.”
Sign-up failed and was told to ring the attraction instead.
“I tried to join today, it didn't work.”
Account didn't work, could not cancel, and refunds refused.
“My account does not work and never has so could not cancel. They refuse to refund me nor fix my account so I can use it!”
Cancelled trial but continued monthly charges despite app showing cancellation.
“still taking monthly fees from account.”
Could not cancel trial, charged full year, and contact unresponsive.
“Unable to cancel past trial period, then charged full year membership.”
After cancelling trial, company took unauthorised payments and didn't refund.
“KidsPass have taken a number of payments off my debit card, without me authorising them.”
Offers restricted dates and claimed savings proven misleading for tickets.
“It's a scam (which I have overlooked)”
Reviewer finds membership impossible to cancel.
“Impossible to cancel!”
Cancelled trial but money was still taken and no refund.
“they still had taken money from my account.”
Payments taken despite cancellation and account inaccessible; contact number fails.
“Despite paying monthly I'm unable to access any of the offers.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Kids Pass runs a subscription service offering family discounts and deals across the UK. Members use the mobile app or website to access codes and booking links for cinemas, zoos, attractions, and other family activities. Subscribers can show digital passes at participating venues and book tickets through partner booking journeys. Kids Pass posts seasonal and venue-specific offers, including cinema deals and reduced attraction prices, and provides trial subscription options.