Reviews show a clear split: many families report real savings and straightforward code redemption at venues, with some users saving over £100 on early bookings. At the same time, a substantial set of reviews raises concerns about automatic renewals, charges during free trials and difficulties cancelling or obtaining refunds. Before subscribing, check local listings to confirm offers exist in your area, read trial and cancellation terms carefully, and note renewal dates. If you decide to subscribe, monitor your account around trial end and be prepared for mixed customer support experiences.
Examples from available reviews (Apr 2024 – Feb 2026).
Payment taken during free trial and refund refused despite evidence.
“I was surprised to log into my bank account to see the payment had been taken 8 days before the end of the free trial.”
Free trial led to ongoing monthly savings despite varied discounts.
“Initially got as a free trial but realised I could save good money each month”
Could not easily cancel trial; charged and refund refused.
“They took the next months subscription before I could cancel and refuse to refund...”
Saved over £100 on first booking; service was speedy and easy.
“we booked an activity via kids pass and saved over £100 on the first thing we've booked.”
Frequent complaints about billing, unexpected renewals and activation issues; a small number of users praise the family-oriented discounts and useful offers.
Several users report clear savings on bookings and cinema tickets, while others say offers are available elsewhere or subscription cost can outweigh benefits.
Mixed feedback on app and website usability: many find it simple and quick to use, but multiple reports cite navigation problems and occasionally non‑working codes.
Users describe genuine savings on some offers, yet others report limited local listings, discrepancies in advertised discounts and occasional code failures.
Numerous complaints about customer support responsiveness, automated replies and lack of renewal reminders; several reviewers report refused refunds or hard-to-find cancellation steps.
Overall impressions are divided: many praise significant savings and ease of use, while many others report billing, cancellation and support problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (20) · Quotes shortened · As of: February 2026
App helped obtain very cheap cinema tickets.
“Great app which helped me to get really cheap tickets for the cinema”
The app and website were simple to use.
“Simple to use app and website”
Codes failed and app was hard to navigate; charged after cancelling.
“The codes did not work and the app is incredibly hard to navigate.”
Money taken despite not activating account and refund refused.
“Now just had money taken from account and they refuse to refund saying I never cancelled it...”
App offers good discounts.
“Good app great discounts”
Service is very useful for families, parents and kids.
“Very useful and very nice service to families and parents and especially kids”
Could not easily cancel trial; charged and refund refused.
“They took the next months subscription before I could cancel and refuse to refund...”
Free trial led to ongoing monthly savings despite varied discounts.
“Initially got as a free trial but realised I could save good money each month”
They failed to send renewal reminders and ignored legislation.
“Ignore government legislation and don’t send reminders about subscription renewals.”
Payment taken during free trial and refund refused despite evidence.
“I was surprised to log into my bank account to see the payment had been taken 8 days before the end of the free trial.”
Membership auto-renews, customer service is poor and refunds refused.
“Scam cheap company - they auto-renew your membership and customer service is a chatbot.”
Reviewer described the product as a great bit of kit.
“Great bit of kit”
Reviewer states the service/product is rubbish and very poor.
“Rubbish. Very poor.”
Easy to use and codes accepted at Edinburgh Zoo, saving money.
“So easy to use, very quick and Edinburgh zoo accepted the codes straight away.”
Auto-charge after £1 offer and customer contact limited to messages.
“Just a warning that if you go over £1 subscription date you get charged automatically.”
Prices and monthly fee have risen, reducing renewal value.
“Kids pass use to be good. The prices for cinema tickets and other food codes have gone up.”
Simple ordering process for cinema passes and no issues encountered.
“Nice simple process and no issues with ordering cinema passes. Kids love it.👍”
Customer care failed to cancel subscription and continued charging.
“Absolutely terrible customer care- I asked my subscription be cancelled as NO OFFERS AT ALL SUITABLE- misleading!!!”
App helpful but purchasing rules about free child tickets were unclear.
“Please read carefully when using it to purchase tickets as I was not clear on purchasing a whole ticket to get free child ticket.”
Saved over £100 on first booking; service was speedy and easy.
“we booked an activity via kids pass and saved over £100 on the first thing we've booked.”
One-pound trial hard to cancel and customer support unavailable.
“Is a scam, the one pound trial offer.”
Discounts appeared misleading; direct booking was cheaper.
“the discounts are a farse!”
Discount codes don't work and contact channels fail.
“Codes don't work.”
App is easy to use and offers discounted family activities.
“The app is easy to use, helping parents discover new experiences for their children.”
Advertised discount but tickets were sold out and misleading.
“Totally misleading and feel cheated/scammed,”
Saved £79 booking Twycross Zoo tickets via Kids Pass.
“Bought tickets to twycross zoo saved 79 pounds booking them on kids pass hoping I can use these tickets successfully today when we go we will see”
One-pound trial difficult to cancel and charged without refund.
“Is a scam, the one pound trial offer. Very difficult to cancel . There is no customer team to contact on the number and e mail address provided. I spent a lot of time getting hold of them through Facebook , but have been charged for nothing and have been denied a refund as well.”
Cancelled but charged again; discounts available elsewhere.
“Cancelled then charged again, absolute scam of a company considering it only offers discounts readily available on other free sites across the web.”
Codes don't work and prices are less favourable than presented.
“Codes don't work and are far less favourable price-wise than they seem. Just don't bother.”
No access to membership and no working contact number.
“AWFUL. No access and no contact number to sort your membership out and the people communicating on emails have no clue and don’t want to help”
Prices were higher on Kids Pass than direct, misleading discounts.
“Don't waste your time.”
Sign-up failed and was told to ring the attraction instead.
“I tried to join today, it didn't work.”
Account didn't work, could not cancel, and refunds refused.
“My account does not work and never has so could not cancel. They refuse to refund me nor fix my account so I can use it!”
Cancelled trial but continued monthly charges despite app showing cancellation.
“still taking monthly fees from account.”
Could not cancel trial, charged full year, and contact unresponsive.
“Unable to cancel past trial period, then charged full year membership.”
After cancelling trial, company took unauthorised payments and didn't refund.
“KidsPass have taken a number of payments off my debit card, without me authorising them.”
Offers restricted dates and claimed savings proven misleading for tickets.
“It's a scam (which I have overlooked)”
Reviewer finds membership impossible to cancel.
“Impossible to cancel!”
Cancelled trial but money was still taken and no refund.
“they still had taken money from my account.”
Payments taken despite cancellation and account inaccessible; contact number fails.
“Despite paying monthly I'm unable to access any of the offers.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Kids Pass is a subscription-based app and website aimed at families, offering digital discount codes and reduced-price tickets for cinemas, attractions and activities. The service distributes time-limited offers redeemable at participating venues and typically operates via a monthly subscription and a trial period. People searching reviews commonly look for information on savings, local availability, billing and customer support experiences.