Recent reviews for Kelsey Media show a clear pattern: many customers report effective, personable help from individual staff (several mention an advisor named Daisy), while a substantial number recount delivery failures, delayed refunds and website or checkout difficulties. If you are considering a subscription or event ticket, keep records of order confirmations and monitor when payments are taken. For issues, users advise persisting with customer contacts and checking bank options if refunds are delayed. These reviews suggest you should weigh both the positive customer service experiences and the reported fulfilment or payment problems when deciding to purchase.
Examples from available reviews (Sep 2025 – Feb 2026).
Subscription order never arrived and refund requests were ignored.
“Shocking customer service, never received my good and the company still has my money.”
Daisy handled issues promptly and was very helpful.
“OUTSTANDING customer service.”
Checkout only allowed continuous card payments despite claiming PayPal or Apple Pay.
“checkout only allows continuous card payments”
After publishing change my invoices were ignored and I wasn't paid.
“Since then I have sent two reminders and no replies.”
Reports are mixed: several reviewers praise responsive staff (notably 'Daisy'), while many others report missed deliveries, slow refunds and unresolved issues.
Multiple reviewers complain about paid subscriptions or tickets not arriving or refunds being delayed, and express concern about recurring payment methods.
Users report website and checkout friction: difficult log-ins, confusing renewal flows and unexpected automatic payment behaviours during checkout.
A small number of reviewers praise magazine content and extras (for example CDs), while a few concerns focus on delivery reliability rather than content quality.
Communication is polarised: many cite helpful, clear replies from named staff, whereas others report unanswered emails, blunt responses or no reply at all.
Overall impressions are split: numerous positive accounts of quick resolution contrast with numerous reports of serious service failures prompting cancellations or bank reports.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (35) · Quotes shortened · As of: February 2026
Ordered magazine but never received and got no response.
“Never received it and still no respond to my so far two emails!”
Order for three back-issues resulted in only one magazine and no replies.
“I am still waiting for my two magazine.”
Company purchases decent magazines and degrades them into low-quality content.
“turning them into generic click bait type cheap rubbish”
A permanent subscription was set up, digital access is difficult and cancellation costly.
“Access to the digital copies of the magazine is difficult to navigate.”
Order not delivered; replacements incorrect and customer service unresponsive.
“Origial order not sent and replacement incorrect.”
Ordered magazines not received and emails and calls went unanswered.
“I have emailed several times and not had a single reply.”
Company ignored unsubscribe requests and sent excessive emails.
“It doesn't take any notice of its own unsubscribe system”
Payment taken without notification and no refund offered for unwanted renewal.
“Payment of £39-99 taken from my account in December 2025 without any prior notification”
After acquisition the calendar quality fell and the product was misleading.
“this is a rubbish ripoff version with no gift envelope included.”
Paid £60 but received nothing and admin didn't resolve it.
“spent £60 received nothing”
Ordered magazine in October and it has still not arrived.
“Ordered a magazine on 24th Oct still not got it.”
Paid but never received order and company ignored communications.
“Paid for an order I never received - they are also ignoring emails”
Renewal issue ignored by customer service despite several emails.
“Had an issue with my renewal and have sent several emails but all they do is ignore people.”
Welcome package order never arrived and emails went unanswered.
“Nothing showed up and dispite numerous emails the issue is not resolved”
Tickets not received due to email typo and customer service was poor.
“we are going to the event only with the receipt and no tickets.”
Subscription order never arrived and refund requests were ignored.
“Shocking customer service, never received my good and the company still has my money.”
Company does not answer phone or email and lacks customer service.
“don't answer the phone or email”
Magazine deliveries are often late and cancellation wasn't processed.
“it never arrives early and usually arrives late”
Subscription attempts failed twice and no magazines were delivered.
“So I’m missing 6 papers now.”
Checkout only allowed continuous card payments despite claiming PayPal or Apple Pay.
“checkout only allows continuous card payments”
After publishing change my invoices were ignored and I wasn't paid.
“Since then I have sent two reminders and no replies.”
Subscription website is difficult to log into and confusing.
“difficult to log on and keeps taking you round and round in circles”
Subscriber praised magazine quality and quick customer service resolution.
“Best music magazine ever!”
Customer service adviser was rude and unclear about event rules.
“the customer service advisor was just quite rude throughout the call”
Daisy provided professional, helpful and courteous customer service.
“Daisy was great to work with.”
Daisy patiently resolved issues with Uncut subscription.
“she always responded to give me explanations and provide solutions”
Daisy handled issues promptly and was very helpful.
“OUTSTANDING customer service.”
Website changed tickets at checkout and refused to refund.
“no refunds but your welcome to buy the other ticket anyway.”
Daisy repeatedly resolved requirements quickly and effectively.
“Top tier customer service by Daisy”
Faulty websites and poor customer service left issue unresolved.
“They host faulty websites and offer shockingly poor customer service”
Daisy provided incredibly helpful and kind customer service.
“Daisy was incredible she was so helpful and kind”
Daisy resolved a delivery issue quickly and kept me informed.
“Sorted out an issue with delivery of my magazine quickly and efficiently”
Daisy corrected subscription details and ensured no issues.
“She changed the details and ensured no editions were missed.”
Customer service was excellent and delivery was fast.
“Excellent customer service, fast delivery!”
Subscription support kept me updated and was superb.
“The help I had regarding my sea angler subscription was brilliant”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Kelsey Media is a UK-based publisher that produces specialist magazines, digital titles and runs subscription and event services. Consumers searching reviews typically look for experiences with magazine delivery, subscription management, event ticketing and customer support. This summary collates recent user feedback to help readers evaluate service reliability, communication and purchase processes.