Many reviews mention orders that never arrived and repeated lack of response to emails or calls. Several reports also point to website and checkout issues, including being pushed into continuous card payments and difficulty accessing digital copies. In contrast, a separate group of reviewers praises a customer adviser, Daisy, for quick, helpful fixes. Complaints about downgraded content and missing items appear too, but less often than fulfilment and communication problems.
Examples from available reviews (Sep 2025 – Mar 2026).
Ordered magazine but never received and got no response.
“Never received it and still no respond to my so far two emails!”
Daisy handled issues promptly and was very helpful.
“OUTSTANDING customer service.”
Checkout only allowed continuous card payments despite claiming PayPal or Apple Pay.
“checkout only allows continuous card payments”
Company purchases decent magazines and degrades them into low-quality content.
“turning them into generic click bait type cheap rubbish”
Many reviews describe magazines not arriving, arriving late, or being replaced with the wrong item. Customers also mention refund and renewal requests going unanswered, with phone lines and email often silent. A separate set of reviews credits an adviser named Daisy with quickly sorting delivery and subscription issues.
Several reviewers say payments were taken for orders that never arrived, and refunds did not follow renewal problems. A few high-rating reviews mention fast delivery and solid subscription support, but these positives appear only occasionally compared with the payment complaints.
Reviewers describe the subscription site as hard to use, with confusing logins and broken navigation. People also criticise checkout for pushing continuous card payments even when other payment options seem to be offered. Finding and using digital copies is described as difficult.
Some customers say acquired titles were reduced to lower-quality content and that deliveries missed advertised components. One review calls a music magazine excellent, but positive product comments are limited. Most product feedback centres on content dilution and missing physical items.
Many reviewers report ignored emails, unsubscribe requests that were not processed, and unclear explanations about invoices or renewals. A small but steady group mentions advisers being rude or unhelpful. On the other hand, multiple reviews single out Daisy for clear, polite updates and explanations.
Reviews show a clear split: low ratings focus on fulfilment, refunds, and site problems, while high ratings tend to centre on help from individual staff and a few popular titles. Most negative experiences relate to order handling and poor communication. Positive experiences mainly come from direct customer-service support.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (35) · Quotes shortened · As of: March 2026
Ordered magazine but never received and got no response.
“Never received it and still no respond to my so far two emails!”
Order for three back-issues resulted in only one magazine and no replies.
“I am still waiting for my two magazine.”
Company purchases decent magazines and degrades them into low-quality content.
“turning them into generic click bait type cheap rubbish”
A permanent subscription was set up, digital access is difficult and cancellation costly.
“Access to the digital copies of the magazine is difficult to navigate.”
Order not delivered; replacements incorrect and customer service unresponsive.
“Origial order not sent and replacement incorrect.”
Ordered magazines not received and emails and calls went unanswered.
“I have emailed several times and not had a single reply.”
Company ignored unsubscribe requests and sent excessive emails.
“It doesn't take any notice of its own unsubscribe system”
Payment taken without notification and no refund offered for unwanted renewal.
“Payment of £39-99 taken from my account in December 2025 without any prior notification”
After acquisition the calendar quality fell and the product was misleading.
“this is a rubbish ripoff version with no gift envelope included.”
Paid £60 but received nothing and admin didn't resolve it.
“spent £60 received nothing”
Ordered magazine in October and it has still not arrived.
“Ordered a magazine on 24th Oct still not got it.”
Paid but never received order and company ignored communications.
“Paid for an order I never received - they are also ignoring emails”
Renewal issue ignored by customer service despite several emails.
“Had an issue with my renewal and have sent several emails but all they do is ignore people.”
Welcome package order never arrived and emails went unanswered.
“Nothing showed up and dispite numerous emails the issue is not resolved”
Tickets not received due to email typo and customer service was poor.
“we are going to the event only with the receipt and no tickets.”
Subscription order never arrived and refund requests were ignored.
“Shocking customer service, never received my good and the company still has my money.”
Company does not answer phone or email and lacks customer service.
“don't answer the phone or email”
Magazine deliveries are often late and cancellation wasn't processed.
“it never arrives early and usually arrives late”
Subscription attempts failed twice and no magazines were delivered.
“So I’m missing 6 papers now.”
Checkout only allowed continuous card payments despite claiming PayPal or Apple Pay.
“checkout only allows continuous card payments”
After publishing change my invoices were ignored and I wasn't paid.
“Since then I have sent two reminders and no replies.”
Subscription website is difficult to log into and confusing.
“difficult to log on and keeps taking you round and round in circles”
Subscriber praised magazine quality and quick customer service resolution.
“Best music magazine ever!”
Customer service adviser was rude and unclear about event rules.
“the customer service advisor was just quite rude throughout the call”
Daisy provided professional, helpful and courteous customer service.
“Daisy was great to work with.”
Daisy patiently resolved issues with Uncut subscription.
“she always responded to give me explanations and provide solutions”
Daisy handled issues promptly and was very helpful.
“OUTSTANDING customer service.”
Website changed tickets at checkout and refused to refund.
“no refunds but your welcome to buy the other ticket anyway.”
Daisy repeatedly resolved requirements quickly and effectively.
“Top tier customer service by Daisy”
Faulty websites and poor customer service left issue unresolved.
“They host faulty websites and offer shockingly poor customer service”
Daisy provided incredibly helpful and kind customer service.
“Daisy was incredible she was so helpful and kind”
Daisy resolved a delivery issue quickly and kept me informed.
“Sorted out an issue with delivery of my magazine quickly and efficiently”
Daisy corrected subscription details and ensured no issues.
“She changed the details and ensured no editions were missed.”
Customer service was excellent and delivery was fast.
“Excellent customer service, fast delivery!”
Subscription support kept me updated and was superb.
“The help I had regarding my sea angler subscription was brilliant”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Kelsey Media is a UK publisher of specialist consumer magazines and digital editions. It produces titles across hobbies, motoring, music, and lifestyle, selling single issues as well as subscriptions. The company publishes print magazines and runs digital access platforms for subscribers. Its commercial work includes editorial production, advertising sales, and subscription management through its websites.