Reviews Analysed
20
We Collect & Analyse Reviews
Kelsey Media
Experiences & Reviews
Kelsey Media is a UK-based publisher that produces specialist magazines, digital titles and runs subscription and event services. Consumers searching reviews typically look for experiences with magazine delivery, subscription management, event ticketing and customer support. This summary collates recent user feedback to help readers evaluate service reliability, communication and purchase processes.
Overview & Key Metrics
Positive Sentiment
50%
Latest Review
19d
Overall Rating
3.0
Our Analysis
🎯
Service quality
Reports are mixed: several reviewers praise responsive staff (notably 'Daisy'), while many others report missed deliveries, slow refunds and unresolved issues.
Share
Mixed
27%
💰
Value for money
Multiple reviewers complain about paid subscriptions or tickets not arriving or refunds being delayed, and express concern about recurring payment methods.
Share
Weak
9%
⚡
User experience
Users report website and checkout friction: difficult log-ins, confusing renewal flows and unexpected automatic payment behaviours during checkout.
Share
Weak
7%
🔧
Product quality
A small number of reviewers praise magazine content and extras (for example CDs), while a few concerns focus on delivery reliability rather than content quality.
Share
Mixed
3%
📞
Communication
Communication is polarised: many cite helpful, clear replies from named staff, whereas others report unanswered emails, blunt responses or no reply at all.
Share
Mixed
26%
⭐
Overall experience
Overall impressions are split: numerous positive accounts of quick resolution contrast with numerous reports of serious service failures prompting cancellations or bank reports.
Share
Mixed
29%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (September 2025).
I wouldn’t give one star if I had the…
"I wouldn’t give one star if I had the option. Very long story short I bought a magazine subscription as their was a magazine I was in with a horse and..."
Danielle Ninnes
Trustpilot
Sep 30, 2025
Featured for: unresolved order, refund complaint
OUTSTANDING customer service
"OUTSTANDING customer service. Daisy was onto things straight away, no fuss , no hassle. Very understanding and..."
seamus hayes
Trustpilot
Sep 30, 2025
Featured for: praises Daisy's outstanding customer service
Sneaky
"Tried to buy a subscription. Says you can pay by PayPal, Apple Pay but checkout only..."
Cosmic Zebra
Trustpilot
Sep 30, 2025
Featured for: checkout payment method concern
I have written many articles for Best…
"I have written many articles for Best of British and have always been paid on time until Kelsey Publishing took over. They requested an invoice from m..."
John Stoker
Trustpilot
Sep 30, 2025
Featured for: contributor unpaid, no replies
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: September 2025
D
Danielle Ninnes
trustpilot.com
Sep 30, 2025
I wouldn’t give one star if I had the…
I wouldn’t give one star if I had the option. Very long story short I bought a magazine subscription as their was a magazine I was in with a horse and...
M
Mary Ellacott
trustpilot.com
Sep 30, 2025
Rubbish company
Rubbish company, don't answer the phone or email...
G
Gary
trustpilot.com
Sep 30, 2025
always late
I subscribe to many magazines. Most arrive just before the magazines are due in the shops, some actually several days before. Uncut (which is a magazi...
V
Victoria Williams-Lilley
trustpilot.com
Sep 30, 2025
Just terrible!!!!
I’ve tried to set up a subscription to Motor Sport News TWICE now. Month and a half rolled by the first time, no paper. Second time trying, again a mo...
C
Cosmic Zebra
trustpilot.com
Sep 30, 2025
Sneaky
Tried to buy a subscription. Says you can pay by PayPal, Apple Pay but checkout only...
J
John Stoker
trustpilot.com
Sep 30, 2025
I have written many articles for Best…
I have written many articles for Best of British and have always been paid on time until Kelsey Publishing took over. They requested an invoice from m...
I
Ian Stafford
trustpilot.com
Sep 30, 2025
Probably the worst magazine…
Probably the worst magazine subscription company ever! Infuriating diffic...
S
Shelia
trustpilot.com
Sep 30, 2025
Best music magazine ever!
Best music magazine ever! I have been a subscriber for years and every issue is amazing; and the CDs are a huge bonus. I d...
H
Harry Trowbridge
trustpilot.com
Sep 30, 2025
Rude customer service
Disclaimer the review is purely based on the customer service of this company not the event! Got tickets for an event this weekend Japfest and I didn'...
d
dave barakat
trustpilot.com
Sep 30, 2025
Daisy was great to work with
Daisy was great to work with. She answered all my questions, which was made particularly harder given I am a subscrib...
D
Daniel-eric Flipo
trustpilot.com
Sep 30, 2025
I want to tell you how lucky I was to…
I want to tell you how lucky I was to have my problems treated by Daisy And in a recent weeks I’ve several with my Uncut subscription She a...
s
seamus hayes
trustpilot.com
Sep 30, 2025
OUTSTANDING customer service
OUTSTANDING customer service. Daisy was onto things straight away, no fuss , no hassle. Very understanding and...
C
Chris Ho
trustpilot.com
Sep 30, 2025
Absolutely shocking customer service
Absolutely shocking customer service. I purchased two tickets for an event next year and during the process the tickets sold out. Instead of stating t...
J
JL_
trustpilot.com
Sep 30, 2025
Excellent customer service
Top tier customer service by Daisy, gone above and beyond to...
W
William
trustpilot.com
Sep 30, 2025
Poor customer service and faulty websites
They host faulty websites and offer shockingly poor customer service when customers try...
T
Tracey
trustpilot.com
Sep 30, 2025
TOP NOTCH CUSTOMER SERVICE FROM DAISY
Outstanding and efficient customer service! Daisy was incredible she was so helpful and kind, an absolute...
J
Jim Bennett
trustpilot.com
Sep 30, 2025
Excellent Customer Service from Daisy
Excellent Customer Service from Daisy. Sorted out an issue with delivery of my magazine quickly and efficientl...
L
Laine
trustpilot.com
Sep 30, 2025
Recently renewed subscription to Stuff…
Recently renewed subscription to Stuff magazine for my son but the next edition was delivered to my address with a new subscription number. My email q...
L
Lilly Carvajal
trustpilot.com
Sep 30, 2025
Excellent customer service
Excellent customer se...
M
Mark gronow
trustpilot.com
Sep 30, 2025
The help I had regarding my sea angler…
The help I had regarding my sea angler subscription was brilliant I was kept up to date with...
Conclusion
Recent reviews for Kelsey Media show a clear pattern: many customers report effective, personable help from individual staff (several mention an advisor named Daisy), while a substantial number recount delivery failures, delayed refunds and website or checkout difficulties. If you are considering a subscription or event ticket, keep records of order confirmations and monitor when payments are taken. For issues, users advise persisting with customer contacts and checking bank options if refunds are delayed. These reviews suggest you should weigh both the positive customer service experiences and the reported fulfilment or payment problems when deciding to purchase.