Reviewers often mention clear, patient explanations from named advisers and easy phone access. Many say they received competitive quotes and smooth conveyancing for both residential and commercial work. Several describe steady, experienced handling of lease extensions and fast-moving deals. One review stands out, reporting payment followed by a referral to solicitors who could not act.
Examples from available reviews (Dec 2021 – Feb 2026).
Company took payment then referred to solicitors who could not act.
“AVOID! Unprofessional.”
Chris fully answered enquiries and helped resolve issues; recommended.
“Had the pleasure of having Chris Pearcy, organising our home purchase.”
Saturday availability and informative staff provided relief and confidence.
“Open on Saturdays! And friendly staff”
Consistently excellent service across 30+ property transactions over twelve years.
“Every single time, the service has been excellent.”
Most reviews describe the team as professional, responsive, and trustworthy throughout conveyancing. One review reports a referral problem after payment that was not resolved, and it reads as a one-off. Several people name case handlers and credit them with keeping things moving and sorting practical issues.
Customers often point to competitive or low-cost quotes and clear fees. Several mention fixed-fee or cost-effective options, and one says the firm covered costs when a sale fell through. Reviews commonly link the price to satisfaction with the service.
Reviewers appreciate reachable advisers and phone support beyond standard hours. Weekend contact and Saturday help come up repeatedly as a practical plus. One person asks for a progress portal, but that gap does not show up widely elsewhere.
People describe the conveyancing as reliable, flexible, and handled by experienced solicitors. Several reviews mention strong support with lease extensions and commercial purchases. A few ratings are slightly lower on service polish, but reviewers consistently back the technical work.
Many comments highlight clear, patient explanations and easy-to-follow guidance from named advisers. Reviewers mention quick email replies and a willingness to answer detailed questions without pressure. Multiple people praise regular updates and plain-language explanations.
Feedback is strongly positive overall, with many five-star reviews and at least one long-term repeat client. A small number of lower ratings stands in sharp contrast to those outcomes. The mix of ongoing trust and one serious, isolated complaint points to a noticeably split experience.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Chris fully answered enquiries and helped resolve issues; recommended.
“Had the pleasure of having Chris Pearcy, organising our home purchase.”
Chris was informative and helpful throughout the process.
“Chris was informative and helpful throughout.”
Joshua clarified inclusions clearly and provided friendly, helpful service.
“Joshua made the process simple and was very clear about what was included and not included.”
Company took payment then referred to solicitors who could not act.
“AVOID! Unprofessional.”
Chris confirmed Nationwide compatibility and clearly explained the process.
“Chris confirmed straight away they work with nationwide and are on the trusted list.”
Responsive customer service but lacking a portal for progress updates.
“Great customer service team, super responsive”
Assigned liaison was friendly, informative, and answered all questions.
“Answered all my questions and provided reassurance and clarity about the products and services HL offer.”
Josh was extremely helpful and highly recommended.
“Josh was extremely helpful would highly recommend”
He was friendly, helpful and recognised me from a previous sale.
“He was friendly, helpful and remembered who I was from a previous sale that I did through Homeward Legal”
Mark explained options patiently, helping understanding of implications.
“Mark explained very well, patiently and extensively the options and implications.”
They adapted to the required speed and upheld a flat fee.
“Solid conveyancing, adapting to the speed I needed without a fuss”
Personable, supportive service at a low price from Joshua.
“Low price but great service.”
Helpful staff provided clear information and prompt email replies.
“Clear information by a very helpful member of staff”
Process was simple with a great quote for commercial purchase.
“Very simple and easy. Great quote and instructions for our commercial property purchase.”
Joshua and Christopher were exemplary, efficient, and explained steps clearly.
“They both were exemplary and efficient”
They provided helpful support on a Saturday.
“Great that they were available on a Saturday.”
Mark answered calls quickly on Saturday and was very helpful.
“its nice to be able to actually talk to a real person and on a Saturday”
Saturday availability and informative staff provided relief and confidence.
“Open on Saturdays! And friendly staff”
Chris offered helpful, non-pushy support and a well-priced quote.
“he was super helpful without being pushy”
Customer service valued personal circumstances and explained everything clearly.
“explained everything and made the whole process clear and understandable.”
Solicitor provided helpful, experienced guidance on lease extension.
“Great help and guidance on the issue of extending my lease”
They provided exemplary commercial conveyancing with clear fees and communication.
“The service provided by Chris Pearcy was brilliant”
Advisers were helpful and available on Saturdays.
“Helpful / pleasant advisers available even on a Saturday.”
They provided professional, friendly advice and helped when sale aborted.
“Right from the start I have rwceivedprofessional and friendly advice regarding my purchase.”
Clear, consistent communication and supportive guidance from Mark provided confidence.
“Their communication has been clear and consistent”
Mark was helpful and available to answer queries, including weekends.
“Mark has been super helpful throughout the process.”
Mark explained the process in plain language and was reachable by phone.
“he explained to me the process in layman's terms”
They answered all questions and talked me through the process.
“They answer all my questions and talked me through everything”
Joshua provided quick, helpful responses and a reasonable quote.
“Joshua was really helpful”
Consistently excellent service across 30+ property transactions over twelve years.
“Every single time, the service has been excellent.”
Mark explains everything clearly and is pleasant to deal with.
“Mark is great at explaining everything and is always a pleasure to deal with.”
Joshua gave articulate, layman-friendly explanations to many questions.
“Joshua was very articulate in his explanations”
Mark made the process easy and offered weekend contact.
“Mark made the process so easy as first time buyers”
Mark explained clearly, provided updates, and avoided high-pressure sales.
“we never felt this was a hard sell.”
Joshua made the process straightforward, professional, and stress-free.
“professional, approachable, and made the entire process feel straightforward and stress-free.”
Mark secured a competitive quote and explained each step clearly.
“Mark was really helpful in securing a very competitive quote”
The staff were attentive and knowledgeable throughout.
“attentive and knowledgeable staff”
Mark answered a Sunday call, giving confidence and support.
“surprised to have a great guy Mark pick up the phone”
Affordable service that covered costs when sale fell through.
“they're also one of the most cost effective options on the market.”
Josh explained the process clearly and answered all questions.
“Josh was knowledgeable and friendly.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Homeward Legal is a UK law firm focused on residential and commercial conveyancing. It works on property purchases, sales, lease extensions, and related searches. Work typically includes drafting contracts, handling exchange and completion, and coordinating with lenders and other solicitors. Homeward Legal provides upfront quotes and assigns a named case handler to manage questions and keep documents moving.