Reviews Analysed
21
We Collect & Analyse Reviews
Geronigo
Experiences & Reviews
Geronigo operates an online marketplace for experience days and activity vouchers in the UK. The platform sells gift vouchers and handles bookings and payments between customers and local activity providers. Consumers searching reviews should expect a reseller model where the platform issues vouchers and coordinates bookings, and where provider availability and fulfilment can affect the delivered experience.
Overview & Key Metrics
Positive Sentiment
95%
Latest Review
21d
Overall Rating
4.7
Our Analysis
🎯
Service quality
Reviews mainly praise on-site staff and instructors for being helpful, patient and well organised; only a small number report poor customer-service interactions.
Share
Strong
24%
💰
Value for money
Few reviews discuss price; some say sessions were worth the cost, while others report billing errors or partial refunds leading to dissatisfaction.
Share
Weak
4%
⚡
User experience
Most reviewers describe enjoyable, family-friendly sessions and recommend repeat visits; isolated cancellations and booking problems created negative experiences for some.
Share
Strong
28%
🔧
Product quality
Several reviewers note good equipment, well‑maintained tracks and varied terrain; voucher presentation and session structure were also positively mentioned.
Share
Strong
8%
📞
Communication
Some customers received clear pre-event directions and helpful on-site briefings; a minority reported missed emails, last-minute date/location changes and poor responses.
Share
Mixed
7%
⭐
Overall experience
Most reviewers recommend Geronigo and report positive overall experiences; a small number cite booking and refund issues that led to non-recommendation.
Share
Strong
28%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
Kid's Venture Voucher Gift Card
"
I purchased a kid’s venture voucher from the Geronigo webshop in order to give it to my children as a Christmas present this year.
The member of staff was quite helpful; he advised the Big Shoot location that was the most convenient for us, as well as the best alternative for my children and myself to engage in the activity together.
In addition to being delivered swiftly and discretely, the coupon was put in an exceedingly exquisite and well-presented packet that contained all of the relevant booking information.
In the afternoon after school, I'm looking forward to sharing it with my kids and coordinating the activities.
Thank you very much for your assistance.
Geronigo is deserving of five stars for its entire level of professional conduct.
"
Christabel Hillson
Collected.reviews
Dec 07, 2021
Featured for: voucher praise helpful staff example
Perfect stag do activity
"Perfect stag do activity! Very well organised and a huge amount of fun. Instructors..."
Peter Sibley
Trustpilot
Sep 30, 2025
Featured for: well organised activity positive staff
Group of 5 exclusive experience
"A group of 5 of us booked for the exclusive option and it was brilliant. Everyone there was super friendly and helpful. Had a quick training session w..."
Ceri Brennan
Trustpilot
Sep 30, 2025
Featured for: detailed praise trails value
Be on your guard!
"I booked an experience for my husbands birthday. This experience was local to us which was part of the appeal because it would allow our family to com..."
Lyn
Trustpilot
Sep 30, 2025
Featured for: complaint cancellations and partial refund
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
W
Walter Clough
trustpilot.com
Sep 30, 2025
Great Father and Son activity
The staff were really friendly. Other shoot members seemed to have a great co...
M
Malcolm Wildeman
trustpilot.com
Sep 30, 2025
Great experience We had a fantastic…
Great experience We had a fantastic time, Tim was our instructor and looked after us very well, the 4 of us were novices and he s...
x
xxrobloxxx
trustpilot.com
Sep 30, 2025
Family of 4 amazing time
us went and booked the 45 minute package, did 3 15mins the sessions with a break in between which was great. Track was excellent and carts were...
P
Peter Sibley
trustpilot.com
Sep 30, 2025
Perfect stag do activity
Perfect stag do activity! Very well organised and a huge amount of fun. Instructors...
M
Mark Webb
trustpilot.com
Sep 30, 2025
Great introduction to shooting clays
Great introduction to shooting clays. Both me and my 'hard to please' teenage son...
R
Rowena Spencer
trustpilot.com
Sep 30, 2025
Quad biking for kids
My 3 grandsons absolutely loved it. They all had a great...
c
customer
trustpilot.com
Sep 30, 2025
Excellent team made me feel so welcome
Excellent team made me feel so welcome. Smile on my face from beginning to end. Go...
R
Roger Marshall
trustpilot.com
Sep 30, 2025
Great staff, great venue…
My 8 year old son was very nervous about going on the quad bike and got a little bit upset at the start, but the instructor was brilliant with him, ta...
R
Richard Lowe
trustpilot.com
Sep 30, 2025
Booked this for me and my 12 yr old
Booked this for me and my 12 yr old. Absolutely loved it , we literally had a smile on our faces all round . We are both used to motor bikes and quad...
C
Ceri Brennan
trustpilot.com
Sep 30, 2025
Group of 5 exclusive experience
A group of 5 of us booked for the exclusive option and it was brilliant. Everyone there was super friendly and helpful. Had a quick training session w...
k
kate griffiths
trustpilot.com
Sep 30, 2025
My 8 year old grandson really enjoyed…
My 8 year old grandson really enj...
H
Haya
trustpilot.com
Sep 30, 2025
Great place to have fun with family and friends with very friendly people
Had a fantastic time with the family at Battlezone Quad Biking! The track was beautiful — perfect for adventure-seekers of all ages, while also offeri...
T
Tony Lewis
trustpilot.com
Sep 30, 2025
Highly recommended
Easy booking process, including adding additional people after the initial booking I had good contact from the site prior to the d...
K
Katie Scott
trustpilot.com
Sep 30, 2025
Really unhelpful customer service
Really unhelpful customer service. Received the wrong confirmation and then price. Over looked and paid the greater amount but then a member of the pa...
P
Peter Palmer
trustpilot.com
Sep 30, 2025
Highly recommended
We had a truly wonderful time on our Quad Bike safari. Our instructor, Jody, was extremely friendly and knowledgeable and made sure that we built up o...
A
Alan Walker
trustpilot.com
Sep 30, 2025
A very enjoyable Archery experience
A very enjoyable Archery experience. It was fun and the instructor, Graham, was e...
N
Natasha Shanks
trustpilot.com
Sep 30, 2025
Father & Son - Quad Adventure
My husband and son did the guided experience and abso...
p
phil
trustpilot.com
Sep 30, 2025
Instruction great
Instruction great, time on activity was jus...
C
Cameron King
trustpilot.com
Sep 30, 2025
Great activity
Jamie was an excellent instructor who had pa...
L
Lyn
trustpilot.com
Sep 30, 2025
Be on your guard!
I booked an experience for my husbands birthday. This experience was local to us which was part of the appeal because it would allow our family to com...
Conclusion
Most reviewers highlight strong on-site delivery: instructors and frontline teams are repeatedly described as supportive, knowledgeable and welcoming, and many customers report fun, family-friendly sessions. Equipment, tracks and session structure are mentioned positively in multiple reviews. However, there are documented issues around booking communication, date or location changes and refund handling; a few customers reported receiving incorrect confirmations or only partial refunds. Prospective buyers should check provider terms, confirmation emails and refund policies before purchasing, and consider contacting customer support to confirm dates in advance.