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We Collect & Analyse Reviews

Geronigo
Experiences & Reviews

Geronigo operates an online marketplace for experience days and activity vouchers in the UK. The platform sells gift vouchers and handles bookings and payments between customers and local activity providers. Consumers searching reviews should expect a reseller model where the platform issues vouchers and coordinates bookings, and where provider availability and fulfilment can affect the delivered experience.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 95%
Latest Review 21d
Overall Rating
4.7

Our Analysis

🎯

Service quality

Reviews mainly praise on-site staff and instructors for being helpful, patient and well organised; only a small number report poor customer-service interactions.

Share
24%
Strong
💰

Value for money

Few reviews discuss price; some say sessions were worth the cost, while others report billing errors or partial refunds leading to dissatisfaction.

Share
4%
Weak

User experience

Most reviewers describe enjoyable, family-friendly sessions and recommend repeat visits; isolated cancellations and booking problems created negative experiences for some.

Share
28%
Strong
🔧

Product quality

Several reviewers note good equipment, well‑maintained tracks and varied terrain; voucher presentation and session structure were also positively mentioned.

Share
8%
Strong
📞

Communication

Some customers received clear pre-event directions and helpful on-site briefings; a minority reported missed emails, last-minute date/location changes and poor responses.

Share
7%
Mixed

Overall experience

Most reviewers recommend Geronigo and report positive overall experiences; a small number cite booking and refund issues that led to non-recommendation.

Share
28%
Strong

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

W
Walter Clough
trustpilot.com Sep 30, 2025

Great Father and Son activity

The staff were really friendly. Other shoot members seemed to have a great co...

M
Malcolm Wildeman
trustpilot.com Sep 30, 2025

Great experience We had a fantastic…

Great experience We had a fantastic time, Tim was our instructor and looked after us very well, the 4 of us were novices and he s...

x
xxrobloxxx
trustpilot.com Sep 30, 2025

Family of 4 amazing time

us went and booked the 45 minute package, did 3 15mins the sessions with a break in between which was great. Track was excellent and carts were...

P
Peter Sibley
trustpilot.com Sep 30, 2025

Perfect stag do activity

Perfect stag do activity! Very well organised and a huge amount of fun. Instructors...

M
Mark Webb
trustpilot.com Sep 30, 2025

Great introduction to shooting clays

Great introduction to shooting clays. Both me and my 'hard to please' teenage son...

R
Rowena Spencer
trustpilot.com Sep 30, 2025

Quad biking for kids

My 3 grandsons absolutely loved it. They all had a great...

c
customer
trustpilot.com Sep 30, 2025

Excellent team made me feel so welcome

Excellent team made me feel so welcome. Smile on my face from beginning to end. Go...

R
Roger Marshall
trustpilot.com Sep 30, 2025

Great staff, great venue…

My 8 year old son was very nervous about going on the quad bike and got a little bit upset at the start, but the instructor was brilliant with him, ta...

R
Richard Lowe
trustpilot.com Sep 30, 2025

Booked this for me and my 12 yr old

Booked this for me and my 12 yr old. Absolutely loved it , we literally had a smile on our faces all round . We are both used to motor bikes and quad...

C
Ceri Brennan
trustpilot.com Sep 30, 2025

Group of 5 exclusive experience

A group of 5 of us booked for the exclusive option and it was brilliant. Everyone there was super friendly and helpful. Had a quick training session w...

k
kate griffiths
trustpilot.com Sep 30, 2025

My 8 year old grandson really enjoyed…

My 8 year old grandson really enj...

H
Haya
trustpilot.com Sep 30, 2025

Great place to have fun with family and friends with very friendly people

Had a fantastic time with the family at Battlezone Quad Biking! The track was beautiful — perfect for adventure-seekers of all ages, while also offeri...

T
Tony Lewis
trustpilot.com Sep 30, 2025

Highly recommended

Easy booking process, including adding additional people after the initial booking I had good contact from the site prior to the d...

K
Katie Scott
trustpilot.com Sep 30, 2025

Really unhelpful customer service

Really unhelpful customer service. Received the wrong confirmation and then price. Over looked and paid the greater amount but then a member of the pa...

P
Peter Palmer
trustpilot.com Sep 30, 2025

Highly recommended

We had a truly wonderful time on our Quad Bike safari. Our instructor, Jody, was extremely friendly and knowledgeable and made sure that we built up o...

A
Alan Walker
trustpilot.com Sep 30, 2025

A very enjoyable Archery experience

A very enjoyable Archery experience. It was fun and the instructor, Graham, was e...

N
Natasha Shanks
trustpilot.com Sep 30, 2025

Father & Son - Quad Adventure

My husband and son did the guided experience and abso...

p
phil
trustpilot.com Sep 30, 2025

Instruction great

Instruction great, time on activity was jus...

C
Cameron King
trustpilot.com Sep 30, 2025

Great activity

Jamie was an excellent instructor who had pa...

L
Lyn
trustpilot.com Sep 30, 2025

Be on your guard!

I booked an experience for my husbands birthday. This experience was local to us which was part of the appeal because it would allow our family to com...

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Conclusion

Most reviewers highlight strong on-site delivery: instructors and frontline teams are repeatedly described as supportive, knowledgeable and welcoming, and many customers report fun, family-friendly sessions. Equipment, tracks and session structure are mentioned positively in multiple reviews. However, there are documented issues around booking communication, date or location changes and refund handling; a few customers reported receiving incorrect confirmations or only partial refunds. Prospective buyers should check provider terms, confirmation emails and refund policies before purchasing, and consider contacting customer support to confirm dates in advance.