FLOWERBX
Experiences & Reviews
FLOWERBX is an online florist brand known for selling curated cut flowers and bouquet arrangements directly to consumers. People searching for FLOWERBX reviews commonly look for information on delivery reliability, product freshness, subscription options and customer service responsiveness. This summary aggregates user feedback so potential buyers can compare recent experiences before ordering.
Overview & Key Metrics
Our Analysis
Service quality
Delivery and on-the-day handling are praised by some for speed and presentation, but many reviews describe missed or late deliveries and inconsistent fulfilment.
Value for money
Several reviewers explicitly question the price relative to delivered quality, citing orders that felt undersized or not worth the stated cost.
User experience
A few reviewers note an easy website and fast ordering, while the sample size is small and subscription handling has occasionally been described as tiresome.
Product quality
Product reports vary: some customers describe fresh, impressive stems, but a large share report wilted, undersized or inconsistent bouquets compared with images.
Communication
Customer-service interactions are mixed: several customers praise responsive resolution and replacements, while many others report slow, absent or unsatisfactory replies.
Overall experience
Overall experiences range from highly satisfied to strongly disappointed; common themes are variable product quality and uneven service responses.
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2022 – September 2025).
AWFUL CUSTOMER SERVICE - NON DELIVERY
"If I could I would award zero. I ordered 30 roses on 19th July for delivery today for my daughter's 30th birthday. The confirmation says I will be con..."
I ordered a large high end bouquet as a…
"I ordered a large high end bouquet as a xmas gift for a client. With shipping it cost £180. When I later got to see the actual bouquet that Flowerbx s..."
Wonderful quality flowers
"Wonderful quality flowers. Ordered some grape delphinium which I normally try to find the odd bunch at M&S, but kept missing out so decided to just tr..."
So-so
"Quality massively fluctuates! I’ve had a number of regular subscriptions (tulip, rose & classic) with this company and found the quality to be changea..."
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
Zoe in customer services is an absolute…
Zoe in customer services is an absolute star. happy to...
Low quality, short roses 40cm
Low-quality flowers! cheap short p...
AWFUL CUSTOMER SERVICE - NON DELIVERY
If I could I would award zero. I ordered 30 roses on 19th July for delivery today for my daughter's 30th birthday. The confirmation says I will be con...
Wonderful quality flowers
Wonderful quality flowers. Ordered some grape delphinium which I normally try to find the odd bunch at M&S, but kept missing out so decided to just tr...
Always have a great experience from…
Always have a great experience from FLOWERBX, had some roses that sadly wilted in the heat and they were replaced without issue and were perfect and t...
If you’re sending flowers as a gift and expect them to impress — you may want to think twice.
I’ve been a regular FLOWERBX customer, but unfortunately, the quality has been getting worse with each order. What you see on their website — stunning...
Low-quality flowers for £60
Low-quality flowers for £60 - no, thank y...
Avoid this company.
Awful company and organisation - DO NOT ORDER FROM THEM - the...
Beautiful flowers and great customer…
Beautiful flowers and...
Ordered some flowers for a friend…
Ordered some flowers for a friend following a bereavement - they didn’t deliver them despite paying £10 for next day delivery, and in the comments it...
I ordered a large high end bouquet as a…
I ordered a large high end bouquet as a xmas gift for a client. With shipping it cost £180. When I later got to see the actual bouquet that Flowerbx s...
they have a workspace at the los…
they have a workspace at the los angeles flower market.. no real florist is working there dont get bias by the images... flowers will neve...
So-so
Quality massively fluctuates! I’ve had a number of regular subscriptions (tulip, rose & classic) with this company and found the quality to be changea...
With a little help issue resolved and…
With a little help issue resolved and money returned...
When things go wrong they go wrong big…
When things go wrong they go wrong big time! For my wife’s 80th birthday our daughter order a fortnightly delivery of flowers for one year - not cheap...
I’m obsessed with this page
I’m obsessed with this page , the flowers...
Sadly the flowers didn’t make it…
Sadly the flowers didn’t make it through the journey very well but the customer service was very good and they gave me a full refund for the flowers....
Unreliable and unresponsive
Nice flowers, but impossible to contact by phone, and email replies are sketchy. Delivery instructions are requested, but are not followed. My instruc...
Not good value for money
I was sent a gift card for three months worth of flowers. I know that this was an expensive present. Howe...
Shockingly slow customer service
The flowers was supposed to be delivered the day before my sister wedding and 5 days later… we are still waiting! Shocking...
Conclusion
Reviews of FLOWERBX show a split picture: several customers praise fast delivery and striking, fresh stems, while many others report inconsistent quality and delivery failures. Multiple reviewers describe successful replacements or refunds when issues were raised, but numerous accounts also cite slow or absent responses and delayed refunds. Price concerns recur where customers felt bouquets were smaller or poorer than pictured. If you are considering FLOWERBX, check the most recent delivery and product reviews for the bouquet type you want, and note reviewers’ comments about replacements, refunds and communication response times.