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We Collect & Analyse Reviews

FLOWERBX
Experiences & Reviews

FLOWERBX is an online florist brand known for selling curated cut flowers and bouquet arrangements directly to consumers. People searching for FLOWERBX reviews commonly look for information on delivery reliability, product freshness, subscription options and customer service responsiveness. This summary aggregates user feedback so potential buyers can compare recent experiences before ordering.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 43%
Latest Review 22d
Overall Rating
2.6

Our Analysis

🎯

Service quality

Delivery and on-the-day handling are praised by some for speed and presentation, but many reviews describe missed or late deliveries and inconsistent fulfilment.

Share
20%
Mixed
💰

Value for money

Several reviewers explicitly question the price relative to delivered quality, citing orders that felt undersized or not worth the stated cost.

Share
10%
Weak

User experience

A few reviewers note an easy website and fast ordering, while the sample size is small and subscription handling has occasionally been described as tiresome.

Share
3%
Mixed
🔧

Product quality

Product reports vary: some customers describe fresh, impressive stems, but a large share report wilted, undersized or inconsistent bouquets compared with images.

Share
23%
Weak
📞

Communication

Customer-service interactions are mixed: several customers praise responsive resolution and replacements, while many others report slow, absent or unsatisfactory replies.

Share
18%
Mixed

Overall experience

Overall experiences range from highly satisfied to strongly disappointed; common themes are variable product quality and uneven service responses.

Share
27%
Mixed

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

r
richard davidoff
trustpilot.com Sep 30, 2025

Zoe in customer services is an absolute…

Zoe in customer services is an absolute star. happy to...

a
amy grandy
trustpilot.com Sep 30, 2025

Low quality, short roses 40cm

Low-quality flowers! cheap short p...

D
Debbie
trustpilot.com Sep 30, 2025

AWFUL CUSTOMER SERVICE - NON DELIVERY

If I could I would award zero. I ordered 30 roses on 19th July for delivery today for my daughter's 30th birthday. The confirmation says I will be con...

K
Karen Shan
trustpilot.com Sep 30, 2025

Wonderful quality flowers

Wonderful quality flowers. Ordered some grape delphinium which I normally try to find the odd bunch at M&S, but kept missing out so decided to just tr...

Z
Zoe
trustpilot.com Sep 30, 2025

Always have a great experience from…

Always have a great experience from FLOWERBX, had some roses that sadly wilted in the heat and they were replaced without issue and were perfect and t...

P
Pavel Kuzko
trustpilot.com Sep 30, 2025

If you’re sending flowers as a gift and expect them to impress — you may want to think twice.

I’ve been a regular FLOWERBX customer, but unfortunately, the quality has been getting worse with each order. What you see on their website — stunning...

S
Sergei
trustpilot.com Sep 30, 2025

Low-quality flowers for £60

Low-quality flowers for £60 - no, thank y...

P
PV
trustpilot.com Sep 30, 2025

Avoid this company.

Awful company and organisation - DO NOT ORDER FROM THEM - the...

A
Alison Wells
trustpilot.com Sep 30, 2025

Beautiful flowers and great customer…

Beautiful flowers and...

L
Laura Anderson-Moreton
trustpilot.com Sep 30, 2025

Ordered some flowers for a friend…

Ordered some flowers for a friend following a bereavement - they didn’t deliver them despite paying £10 for next day delivery, and in the comments it...

G
Gavin Goldberg
trustpilot.com Sep 30, 2025

I ordered a large high end bouquet as a…

I ordered a large high end bouquet as a xmas gift for a client. With shipping it cost £180. When I later got to see the actual bouquet that Flowerbx s...

J
Jean-pascal Lemire
trustpilot.com Sep 30, 2025

they have a workspace at the los…

they have a workspace at the los angeles flower market.. no real florist is working there dont get bias by the images... flowers will neve...

S
Suzie Adam
trustpilot.com Sep 30, 2025

So-so

Quality massively fluctuates! I’ve had a number of regular subscriptions (tulip, rose & classic) with this company and found the quality to be changea...

M
Ms elaine vites
trustpilot.com Sep 30, 2025

With a little help issue resolved and…

With a little help issue resolved and money returned...

r
roller
trustpilot.com Sep 30, 2025

When things go wrong they go wrong big…

When things go wrong they go wrong big time! For my wife’s 80th birthday our daughter order a fortnightly delivery of flowers for one year - not cheap...

B
Brigitte Perdomo
trustpilot.com Sep 30, 2025

I’m obsessed with this page

I’m obsessed with this page , the flowers...

A
Ari Aurelia
trustpilot.com Sep 30, 2025

Sadly the flowers didn’t make it…

Sadly the flowers didn’t make it through the journey very well but the customer service was very good and they gave me a full refund for the flowers....

a
ann
trustpilot.com Sep 30, 2025

Unreliable and unresponsive

Nice flowers, but impossible to contact by phone, and email replies are sketchy. Delivery instructions are requested, but are not followed. My instruc...

J
Jill
trustpilot.com Sep 30, 2025

Not good value for money

I was sent a gift card for three months worth of flowers. I know that this was an expensive present. Howe...

M
Michela
trustpilot.com Sep 30, 2025

Shockingly slow customer service

The flowers was supposed to be delivered the day before my sister wedding and 5 days later… we are still waiting! Shocking...

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Conclusion

Reviews of FLOWERBX show a split picture: several customers praise fast delivery and striking, fresh stems, while many others report inconsistent quality and delivery failures. Multiple reviewers describe successful replacements or refunds when issues were raised, but numerous accounts also cite slow or absent responses and delayed refunds. Price concerns recur where customers felt bouquets were smaller or poorer than pictured. If you are considering FLOWERBX, check the most recent delivery and product reviews for the bouquet type you want, and note reviewers’ comments about replacements, refunds and communication response times.