Reviews Analysed
21
We Collect & Analyse Reviews
FLOWERBX
Experiences & Reviews
FLOWERBX is an online florist brand known for selling curated cut flowers and bouquet arrangements directly to consumers. People searching for FLOWERBX reviews commonly look for information on delivery reliability, product freshness, subscription options and customer service responsiveness. This summary aggregates user feedback so potential buyers can compare recent experiences before ordering.
Overview & Key Metrics
Positive Sentiment
43%
Latest Review
22d
Overall Rating
2.6
Our Analysis
🎯
Service quality
Delivery and on-the-day handling are praised by some for speed and presentation, but many reviews describe missed or late deliveries and inconsistent fulfilment.
Share
Mixed
20%
💰
Value for money
Several reviewers explicitly question the price relative to delivered quality, citing orders that felt undersized or not worth the stated cost.
Share
Weak
10%
⚡
User experience
A few reviewers note an easy website and fast ordering, while the sample size is small and subscription handling has occasionally been described as tiresome.
Share
Mixed
3%
🔧
Product quality
Product reports vary: some customers describe fresh, impressive stems, but a large share report wilted, undersized or inconsistent bouquets compared with images.
Share
Weak
23%
📞
Communication
Customer-service interactions are mixed: several customers praise responsive resolution and replacements, while many others report slow, absent or unsatisfactory replies.
Share
Mixed
18%
⭐
Overall experience
Overall experiences range from highly satisfied to strongly disappointed; common themes are variable product quality and uneven service responses.
Share
Mixed
27%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2022 – September 2025).
AWFUL CUSTOMER SERVICE - NON DELIVERY
"If I could I would award zero. I ordered 30 roses on 19th July for delivery today for my daughter's 30th birthday. The confirmation says I will be con..."
Debbie
Trustpilot
Sep 30, 2025
Featured for: Non-delivery, poor customer service
I ordered a large high end bouquet as a…
"I ordered a large high end bouquet as a xmas gift for a client. With shipping it cost £180. When I later got to see the actual bouquet that Flowerbx s..."
Gavin Goldberg
Trustpilot
Sep 30, 2025
Featured for: False advertising, delayed refund
Wonderful quality flowers
"Wonderful quality flowers. Ordered some grape delphinium which I normally try to find the odd bunch at M&S, but kept missing out so decided to just tr..."
Karen Shan
Trustpilot
Sep 30, 2025
Featured for: Positive, high-quality flower praise
So-so
"Quality massively fluctuates! I’ve had a number of regular subscriptions (tulip, rose & classic) with this company and found the quality to be changea..."
Suzie Adam
Trustpilot
Sep 30, 2025
Featured for: Fluctuating quality, responsive support
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
r
richard davidoff
trustpilot.com
Sep 30, 2025
Zoe in customer services is an absolute…
Zoe in customer services is an absolute star. happy to...
a
amy grandy
trustpilot.com
Sep 30, 2025
Low quality, short roses 40cm
Low-quality flowers! cheap short p...
D
Debbie
trustpilot.com
Sep 30, 2025
AWFUL CUSTOMER SERVICE - NON DELIVERY
If I could I would award zero. I ordered 30 roses on 19th July for delivery today for my daughter's 30th birthday. The confirmation says I will be con...
K
Karen Shan
trustpilot.com
Sep 30, 2025
Wonderful quality flowers
Wonderful quality flowers. Ordered some grape delphinium which I normally try to find the odd bunch at M&S, but kept missing out so decided to just tr...
Z
Zoe
trustpilot.com
Sep 30, 2025
Always have a great experience from…
Always have a great experience from FLOWERBX, had some roses that sadly wilted in the heat and they were replaced without issue and were perfect and t...
P
Pavel Kuzko
trustpilot.com
Sep 30, 2025
If you’re sending flowers as a gift and expect them to impress — you may want to think twice.
I’ve been a regular FLOWERBX customer, but unfortunately, the quality has been getting worse with each order. What you see on their website — stunning...
S
Sergei
trustpilot.com
Sep 30, 2025
Low-quality flowers for £60
Low-quality flowers for £60 - no, thank y...
P
PV
trustpilot.com
Sep 30, 2025
Avoid this company.
Awful company and organisation - DO NOT ORDER FROM THEM - the...
A
Alison Wells
trustpilot.com
Sep 30, 2025
Beautiful flowers and great customer…
Beautiful flowers and...
L
Laura Anderson-Moreton
trustpilot.com
Sep 30, 2025
Ordered some flowers for a friend…
Ordered some flowers for a friend following a bereavement - they didn’t deliver them despite paying £10 for next day delivery, and in the comments it...
G
Gavin Goldberg
trustpilot.com
Sep 30, 2025
I ordered a large high end bouquet as a…
I ordered a large high end bouquet as a xmas gift for a client. With shipping it cost £180. When I later got to see the actual bouquet that Flowerbx s...
J
Jean-pascal Lemire
trustpilot.com
Sep 30, 2025
they have a workspace at the los…
they have a workspace at the los angeles flower market.. no real florist is working there dont get bias by the images... flowers will neve...
S
Suzie Adam
trustpilot.com
Sep 30, 2025
So-so
Quality massively fluctuates! I’ve had a number of regular subscriptions (tulip, rose & classic) with this company and found the quality to be changea...
M
Ms elaine vites
trustpilot.com
Sep 30, 2025
With a little help issue resolved and…
With a little help issue resolved and money returned...
r
roller
trustpilot.com
Sep 30, 2025
When things go wrong they go wrong big…
When things go wrong they go wrong big time! For my wife’s 80th birthday our daughter order a fortnightly delivery of flowers for one year - not cheap...
B
Brigitte Perdomo
trustpilot.com
Sep 30, 2025
I’m obsessed with this page
I’m obsessed with this page , the flowers...
A
Ari Aurelia
trustpilot.com
Sep 30, 2025
Sadly the flowers didn’t make it…
Sadly the flowers didn’t make it through the journey very well but the customer service was very good and they gave me a full refund for the flowers....
a
ann
trustpilot.com
Sep 30, 2025
Unreliable and unresponsive
Nice flowers, but impossible to contact by phone, and email replies are sketchy. Delivery instructions are requested, but are not followed. My instruc...
J
Jill
trustpilot.com
Sep 30, 2025
Not good value for money
I was sent a gift card for three months worth of flowers. I know that this was an expensive present. Howe...
M
Michela
trustpilot.com
Sep 30, 2025
Shockingly slow customer service
The flowers was supposed to be delivered the day before my sister wedding and 5 days later… we are still waiting! Shocking...
Conclusion
Reviews of FLOWERBX show a split picture: several customers praise fast delivery and striking, fresh stems, while many others report inconsistent quality and delivery failures. Multiple reviewers describe successful replacements or refunds when issues were raised, but numerous accounts also cite slow or absent responses and delayed refunds. Price concerns recur where customers felt bouquets were smaller or poorer than pictured. If you are considering FLOWERBX, check the most recent delivery and product reviews for the bouquet type you want, and note reviewers’ comments about replacements, refunds and communication response times.