Reviews of FLOWERBX show a split picture: several customers praise fast delivery and striking, fresh stems, while many others report inconsistent quality and delivery failures. Multiple reviewers describe successful replacements or refunds when issues were raised, but numerous accounts also cite slow or absent responses and delayed refunds. Price concerns recur where customers felt bouquets were smaller or poorer than pictured. If you are considering FLOWERBX, check the most recent delivery and product reviews for the bouquet type you want, and note reviewers’ comments about replacements, refunds and communication response times.
Examples from available reviews (Jun 2018 – Feb 2026).
Ordered 30 roses; customer service didn't respond and delivery failed initially.
“I have received nothing and have emailed customer services”
Received a much smaller, less impressive bouquet than pictured and refund delayed.
“There was a fraction of the number of blooms”
High-quality delphinium stems impressed reviewer; some options are dear.
“absolutely magnificent stems.”
Quality fluctuates; customer service resends flowers, but recent delivery was smaller and repetitive.
“Quality massively fluctuates!”
Delivery and on-the-day handling are praised by some for speed and presentation, but many reviews describe missed or late deliveries and inconsistent fulfilment.
Several reviewers explicitly question the price relative to delivered quality, citing orders that felt undersized or not worth the stated cost.
A few reviewers note an easy website and fast ordering, while the sample size is small and subscription handling has occasionally been described as tiresome.
Product reports vary: some customers describe fresh, impressive stems, but a large share report wilted, undersized or inconsistent bouquets compared with images.
Customer-service interactions are mixed: several customers praise responsive resolution and replacements, while many others report slow, absent or unsatisfactory replies.
Overall experiences range from highly satisfied to strongly disappointed; common themes are variable product quality and uneven service responses.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (24) · Reviews (6) · Reviews (1) · Quotes shortened · As of: February 2026
Prestige subscription delivered poor second week with only cheap supermarket-like stems.
“the second one was only 14 stems”
Zoe in FlowerBX provided exceptionally friendly customer service.
“Zoe is the most wonderful person I've had the pleasure engaging with.”
Flowers died within days and customer service failed to respond to complaints.
“Customer Service terrible”
Reviewer says the flowers make a gorgeous gift.
“They make a gorgeous gift!”
Zoe in customer service was excellent; reviewer will recommend and return.
“Zoe in customer services is an absolute star.”
Received low-quality short pink roses and advises avoiding the company.
“Low-quality flowers!”
Ordered 30 roses; customer service didn't respond and delivery failed initially.
“I have received nothing and have emailed customer services”
High-quality delphinium stems impressed reviewer; some options are dear.
“absolutely magnificent stems.”
Replaced wilted roses without issue; peonies bloomed well and exceeded expectations.
“they were replaced without issue”
Regular customer received poorer-quality bouquets that didn't match website images.
“looked nothing like the pictures.”
Flowers felt low-quality for the £60 price; reviewer recommends avoiding.
“Low-quality flowers for £60”
Reviewer calls the company awful with very poor customer service and organisation.
“DO NOT ORDER FROM THEM”
Received beautiful flowers and experienced great customer service.
“Beautiful flowers and great customer service”
Paid for next-day delivery but flowers weren't delivered and customer service didn't reply.
“didn’t deliver for some reasons”
Received a much smaller, less impressive bouquet than pictured and refund delayed.
“There was a fraction of the number of blooms”
Reviewer alleges flowers are leftover stock from LA market and misrepresented online.
“no real florist is working there”
Quality fluctuates; customer service resends flowers, but recent delivery was smaller and repetitive.
“Quality massively fluctuates!”
Issue resolved and refund received; reviewer satisfied with the response.
“issue resolved and money returned”
Subscription delivery arrived late and damaged; customer service communication failed.
“When things go wrong they go wrong big time!”
Reviewer loves the page; finds flowers fresh and delivery very fast.
“the flowers look so fresh and the delivery is so fast”
Flowers arrived damaged but customer service issued a full refund; vase was perfect.
“they gave me a full refund for the flowers.”
Flowers fine, but phone unreachable and delivery instructions were ignored.
“impossible to contact by phone”
Subscription flowers felt no better than supermarket blooms for the price.
“no better than those I could buy at a local supermarket”
Delivery failed before a wedding and customer service responses were very slow.
“Shockingly slow customer service responses”
Flowers were fine but phone unreachable and delivery instructions ignored repeatedly.
“the flowers were handed over to unknown persons working at the address.”
Company raised subscription price mid-term and refused reconsideration.
“raised the price after three months”
I recently had the pleasure of using FLOWERBX to send luxury flowers and I have nothing but positive things to say about their service. Ordering online was a breeze, with clear images of each arrangement along with their sizes and prices.
I appreciated that the flowers were sourced directly from the growers, ensuring only fresh blooms were used in my order. The diverse collection allowed me to choose an arrangement that perfectly fit the occasion and recipient.
The delivery process was also seamless – my order arrived on time and in perfect condition packaged beautifully so as not to damage any blooms. The recipient was thrilled with their gift, noting how beautiful they looked and how wonderful they smelled.
Overall, FLOWERBX provided fantastic service paired with excellent quality products at a reasonable cost. I cannot recommend them enough for those looking for hassle-free flower delivery services without sacrificing luxury or quality!
Checkout shows delivery dates only after entering details, preventing timely ordering.
“only then will they show you dates they deliver.”
Received poor-quality dying flowers that did not match website pictures.
“Very poor quality dying flowers”
Two deliveries arrived essentially dead with poor-quality brown flowers.
“Basically dead on arrival.”
Same-day delivery succeeded despite bad London weather.
“it delivered on that very day.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
FLOWERBX is an online florist brand known for selling curated cut flowers and bouquet arrangements directly to consumers. People searching for FLOWERBX reviews commonly look for information on delivery reliability, product freshness, subscription options and customer service responsiveness. This summary aggregates user feedback so potential buyers can compare recent experiences before ordering.