Customers describe a sharp divide: some praise fresh flowers and quick delivery, while others receive wilted or sparse bouquets. Many complaints focus on missed deliveries, ignored instructions, and support that is slow or hard to reach. Several subscribers question the value after price changes or when deliveries feel no better than supermarket stems.
Examples from available reviews (Jun 2018 – Mar 2026).
Zoe in FlowerBX provided exceptionally friendly customer service.
“Zoe is the most wonderful person I've had the pleasure engaging with.”
Received low-quality short pink roses and advises avoiding the company.
“Low-quality flowers!”
Issue resolved and refund received; reviewer satisfied with the response.
“issue resolved and money returned”
Flowers fine, but phone unreachable and delivery instructions were ignored.
“impossible to contact by phone”
Several reviews single out standout service from individual agents, with one staff member mentioned repeatedly for helpful support. Others describe missed deliveries, slow replies, and complaints that go unanswered until customers escalate.
Many reviewers tie higher prices and subscription increases to disappointing stem quality in some deliveries. A smaller group says the flowers feel premium and justify the cost.
Some customers report fast delivery and gifts that arrived looking as expected. Others point to a checkout that only shows delivery dates after entering details, which makes ordering harder.
Many customers describe bouquets arriving wilted, fading, or noticeably underfilled, and not matching the online photos. Another set praises the stems and arrangements as impressive and high quality.
Customers repeatedly report phone lines they cannot reach and couriers ignoring delivery instructions. Others say email replies arrive promptly and refunds are issued after problems are raised.
Reviews split between people who received fresh, luxury arrangements and those who faced delivery problems and poor-quality blooms. Positive notes about refunds and praised staff appear alongside unresolved complaints about communication and quality.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (24) · Reviews (6) · Reviews (1) · Quotes shortened · As of: March 2026
Prestige subscription delivered poor second week with only cheap supermarket-like stems.
“the second one was only 14 stems”
Zoe in FlowerBX provided exceptionally friendly customer service.
“Zoe is the most wonderful person I've had the pleasure engaging with.”
Flowers died within days and customer service failed to respond to complaints.
“Customer Service terrible”
Reviewer says the flowers make a gorgeous gift.
“They make a gorgeous gift!”
Zoe in customer service was excellent; reviewer will recommend and return.
“Zoe in customer services is an absolute star.”
Received low-quality short pink roses and advises avoiding the company.
“Low-quality flowers!”
Ordered 30 roses; customer service didn't respond and delivery failed initially.
“I have received nothing and have emailed customer services”
High-quality delphinium stems impressed reviewer; some options are dear.
“absolutely magnificent stems.”
Replaced wilted roses without issue; peonies bloomed well and exceeded expectations.
“they were replaced without issue”
Regular customer received poorer-quality bouquets that didn't match website images.
“looked nothing like the pictures.”
Flowers felt low-quality for the £60 price; reviewer recommends avoiding.
“Low-quality flowers for £60”
Reviewer calls the company awful with very poor customer service and organisation.
“DO NOT ORDER FROM THEM”
Received beautiful flowers and experienced great customer service.
“Beautiful flowers and great customer service”
Paid for next-day delivery but flowers weren't delivered and customer service didn't reply.
“didn’t deliver for some reasons”
Received a much smaller, less impressive bouquet than pictured and refund delayed.
“There was a fraction of the number of blooms”
Reviewer alleges flowers are leftover stock from LA market and misrepresented online.
“no real florist is working there”
Quality fluctuates; customer service resends flowers, but recent delivery was smaller and repetitive.
“Quality massively fluctuates!”
Issue resolved and refund received; reviewer satisfied with the response.
“issue resolved and money returned”
Subscription delivery arrived late and damaged; customer service communication failed.
“When things go wrong they go wrong big time!”
Reviewer loves the page; finds flowers fresh and delivery very fast.
“the flowers look so fresh and the delivery is so fast”
Flowers arrived damaged but customer service issued a full refund; vase was perfect.
“they gave me a full refund for the flowers.”
Flowers fine, but phone unreachable and delivery instructions were ignored.
“impossible to contact by phone”
Subscription flowers felt no better than supermarket blooms for the price.
“no better than those I could buy at a local supermarket”
Delivery failed before a wedding and customer service responses were very slow.
“Shockingly slow customer service responses”
Flowers were fine but phone unreachable and delivery instructions ignored repeatedly.
“the flowers were handed over to unknown persons working at the address.”
Company raised subscription price mid-term and refused reconsideration.
“raised the price after three months”
I recently had the pleasure of using FLOWERBX to send luxury flowers and I have nothing but positive things to say about their service. Ordering online was a breeze, with clear images of each arrangement along with their sizes and prices.
I appreciated that the flowers were sourced directly from the growers, ensuring only fresh blooms were used in my order. The diverse collection allowed me to choose an arrangement that perfectly fit the occasion and recipient.
The delivery process was also seamless – my order arrived on time and in perfect condition packaged beautifully so as not to damage any blooms. The recipient was thrilled with their gift, noting how beautiful they looked and how wonderful they smelled.
Overall, FLOWERBX provided fantastic service paired with excellent quality products at a reasonable cost. I cannot recommend them enough for those looking for hassle-free flower delivery services without sacrificing luxury or quality!
Checkout shows delivery dates only after entering details, preventing timely ordering.
“only then will they show you dates they deliver.”
Received poor-quality dying flowers that did not match website pictures.
“Very poor quality dying flowers”
Two deliveries arrived essentially dead with poor-quality brown flowers.
“Basically dead on arrival.”
Same-day delivery succeeded despite bad London weather.
“it delivered on that very day.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
FLOWERBX runs an online flower shop offering fresh-cut stems and bouquet subscriptions, as well as one-off orders. The site shows product photos, prices, and delivery choices for customers to pick. Orders are packed to protect the stems and sent by courier. Customer service channels are available for order help and aftercare questions.