Reviews for Flooring Hut in this sample emphasise strong service and communication: staff responsiveness, delivery reliability and helpful drivers appear repeatedly. Price competitiveness and perceived value are common positives, with multiple reviewers noting savings compared with high‑street prices. Product reports across carpets, LVT and engineered wood are generally favourable, including matches to existing floors and satisfactory finishes. Website and ordering experience is mentioned less often but where noted is described as straightforward; if stock or lead times matter, contact staff directly as several reviewers report proactive updates.
Examples from available reviews (Apr 2018 – Feb 2026).
Helpful customer service and on-time delivery with better-than-expected product quality.
“their excellent customer service.”
They found discontinued stock and delivered efficiently with great customer service.
“FH are an efficient and low cost company with exceptional customer service”
Delivery issue resolved immediately by Jack with continual updates.
“resolved the issue immediately and kept me updated throughout - great customer service!”
Delivered with care; a delivery hiccup was promptly sorted by phone.
“one phone call and it was sorted”
Reviewers consistently report prompt deliveries, helpful drivers and staff, and fast problem resolution; scheduling and reliable delivery are frequently mentioned.
Many reviewers describe competitive pricing and good value, reporting savings versus high‑street prices and satisfaction with cost versus product received.
A small number of reviewers comment on the website and ordering process; those who do report an easy ordering experience and clear product descriptions.
Customers report product quality meeting expectations across carpets, LVT and engineered wood, with specific mentions of good matches to existing flooring.
Communication is often singled out: staff are described as helpful and proactive, keeping customers updated on orders and lead times.
Overall impressions are positive: reviewers frequently describe repeat purchases, smooth transactions and a willingness to recommend Flooring Hut.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (1) · Reviews (1) · Quotes shortened · As of: February 2026
I recently purchased some flooring from Flooring Hut and I must say, it was a great experience! The website was easy to navigate and they had a wide variety of options to choose from. As someone who is not very knowledgeable about flooring, I appreciated the helpful descriptions that accompanied each product.
What stood out to me the most was their excellent customer service. When I had questions about my order, the representatives were friendly and patient in helping me find the information I needed. They were also available via phone and email which made communication very convenient.
The delivery process went smoothly and my flooring arrived on time as promised. The quality of the product exceeded my expectations - it looked even better in person than it did on the website!
Overall, Flooring Hut provided a hassle-free shopping experience with exceptional customer service and top-quality products. If you're looking for an online store to purchase your next carpet or flooring - this is definitely one you should consider.
Prompt delivery and a fantastic price.
“Prompt delivery and price was fantastic”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Flooring Hut is an online UK flooring retailer referenced in these reviews as supplying carpets, vinyl, laminate, engineered wood and LVT. Reviews indicate the company handles online ordering, stock checks and parcel/curbside delivery across multiple product ranges.