Reviews repeatedly praise fast, practical help and supportive staff. Customers often point to consistently lower prices than high street shops. Many mention an easy ordering process and dependable delivery tracking. A few comments raise product-specific quality concerns, and one review stands out with a notably lower rating.
Examples from available reviews (Apr 2018 – Mar 2026).
Best price found, fast delivery, product arrived on time and perfect.
“Flooring Hut had the best price I could find and fast delivery.”
Kept up to date with orders and no bad experiences.
“Always on hand and kept up to date with my orders.”
Goods turned up, but Polyflor Camaro Loc was not as good as previous.
“Polyflor Camaro Loc was not as good as previous flooring in terms of quality.”
Helpful customer service and on-time delivery with better-than-expected product quality.
“their excellent customer service.”
Service feedback stands out. Reviewers describe quick fixes to problems, staff arranging the right delivery vehicles, and named team members who sorted issues efficiently.
Comments on value come up often, focusing on competitive pricing and savings compared with local retailers. Several reviews say it was the best price they found, with good deals on LVT and carpets.
Customers describe simple online ordering and deliveries with tracking. Some highlight choosing delivery days and smooth coordination with drivers.
Most quality notes praise specific products by name and how well they match existing floors. A small number mention lower-than-expected quality for one Polyflor item; these comments are rare.
Communication is mentioned often and mostly positively, with timely updates, clear lead-time details, and staff who keep in touch with manufacturers. Reviewers frequently note fast, polite messages.
Overall feedback is strongly positive, with many high ratings highlighting service, price, and delivery. Reviews do not split sharply; one mid-score and a few isolated product issues add minor contrast to the generally positive tone.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (1) · Reviews (1) · Quotes shortened · As of: March 2026
I recently purchased some flooring from Flooring Hut and I must say, it was a great experience! The website was easy to navigate and they had a wide variety of options to choose from. As someone who is not very knowledgeable about flooring, I appreciated the helpful descriptions that accompanied each product.
What stood out to me the most was their excellent customer service. When I had questions about my order, the representatives were friendly and patient in helping me find the information I needed. They were also available via phone and email which made communication very convenient.
The delivery process went smoothly and my flooring arrived on time as promised. The quality of the product exceeded my expectations - it looked even better in person than it did on the website!
Overall, Flooring Hut provided a hassle-free shopping experience with exceptional customer service and top-quality products. If you're looking for an online store to purchase your next carpet or flooring - this is definitely one you should consider.
Prompt delivery and a fantastic price.
“Prompt delivery and price was fantastic”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Flooring Hut is a UK flooring retailer supplying carpets, LVT, vinyl, and laminate for home and commercial projects. The site shows specifications, dimensions, and care guidance to help buyers compare choices. Customers order online and choose delivery options across the UK. Support is available by phone and email for sales and service queries.