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We Collect & Analyse Reviews

First4Lawyers
Experiences & Reviews

First4Lawyers is a UK-based legal referral service that connects individuals with solicitors for personal injury and related claims. It commonly handles road traffic accidents, workplace injuries and other compensation matters, and often arranges cases on a conditional fee or 'no win, no fee' basis. Consumers use the service to get initial guidance, be matched with a lawyer, and understand potential next steps in a claim.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 100%
Latest Review 22d
Overall Rating
5.0

Our Analysis

🎯

Service quality

Reviewers consistently describe staff as polite, knowledgeable and supportive; advisers are credited with competence and practical help in claim handling.

Share
33%
Strong
💰

Value for money

Few reviews reference fees; one notes a 'no fee unless they win' model. Evidence on pricing and value is very limited in these reviews.

Share
2%
Mixed

User experience

Many reviewers report clear, patient explanations and an easy-to-contact process; advisers often made customers feel at ease during stressful claims.

Share
30%
Strong
🔧

Product quality

Technical outcomes and solicitor performance are rarely detailed; one reviewer explicitly mentions skilled experts and a fair compensation result.

Share
2%
Mixed
📞

Communication

Frequent mentions of clear explanations, listening and guidance on next steps; communication is described as informative and reassuring.

Share
22%
Strong

Overall experience

Overall impressions in these reviews are positive, with several reviewers recommending the service or calling it excellent after initial contact.

Share
11%
Strong

Our Independent Methodology

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Data Collection

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AI Analysis

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Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

L
Lee Bannister
trustpilot.com Sep 30, 2025

Shanice was very polite and…

Shanice was very polite and knowle...

D
Demetrakis HAJIANTONI
trustpilot.com Sep 30, 2025

I spoke to grace the lady explained…

I spoke to grace the lady explained everything well...

T
Tee
trustpilot.com Sep 30, 2025

Lauren was unbelievably helpful

Lauren was unbelievably helpful! Made sure to explain ev...

M
Michelle Driscoll
trustpilot.com Sep 30, 2025

Professional, polite assistance from Holly

It was a pleasure to talk to Holly, she was polite professional and easy to talk to with such a delicate and distressing...

C
CarolBrownsill
trustpilot.com Sep 30, 2025

Very helpful and understanding

Very helpful an...

M
Mr Charlie Anderson
trustpilot.com Sep 30, 2025

Very helpful and polite

Very nice people always help peop...

A
Amy
trustpilot.com Sep 30, 2025

Empathetic and efficient

...

L
Lynette Chalmers
trustpilot.com Sep 30, 2025

Professional and have a personal touch

Spoke with an advisor called Shanice. Not only was she professional and knowledgeable but she ha...

c
customer
trustpilot.com Sep 30, 2025

Excellent agent was 1st class

...

H
Happy Italian.
trustpilot.com Sep 30, 2025

Amazing Help And Advice

Lauren was really helpful. Listened to what I had to s...

S
Shuqeri
trustpilot.com Sep 30, 2025

5 star

Talking to here...

T
Terena
trustpilot.com Sep 30, 2025

Very helpful

I spoke to Ian today he was v...

J
Joseph
trustpilot.com Sep 30, 2025

She was a wonderful lady to talk to

She was a wonderf...

S
Shane Dowse
trustpilot.com Sep 30, 2025

start of a claim

so far my experience has been very goo but i jus...

S
Sarah Murray
trustpilot.com Sep 30, 2025

Would recommend

Would recommend. Polite and...

C
Courtney cox
trustpilot.com Sep 30, 2025

Grace- First 4 Lawyers

This afternoon I spoke to Grace. She was supportive and listened throughout my enquiry. She was very p...

B
Bianca Starkie
trustpilot.com Sep 30, 2025

Shanice was professional

Shanice was professional, polite, kind, friendly a really respectful helpful and good listener- I couldn’t thank her enough, I had a lot of questions...

R
Rach
trustpilot.com Sep 30, 2025

Lovely lady i spoke to very helpful!

Lovely lady i spok...

C
Cassius Hewitt dudding
trustpilot.com Sep 30, 2025

Professional

...

S
Surinder
trustpilot.com Sep 30, 2025

Thank you

...

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Conclusion

Reviewers in this sample most often praise First4Lawyers staff for helpfulness, clear explanations and a reassuring approach during claims enquiries. Communication and advisor manner are repeatedly highlighted, with named advisers commended for patience and clarity. There is limited direct evidence here about pricing or long-term case outcomes; one reviewer does note a conditional 'no win, no fee' arrangement and another reports a successful compensation. Consumers seeking an initial referral or explanation of the claims process may find the service useful, but should confirm fee structures and solicitor selection when progressing a case.