Reviews Analysed
21
We Collect & Analyse Reviews
First4Lawyers
Experiences & Reviews
First4Lawyers is a UK-based legal referral service that connects individuals with solicitors for personal injury and related claims. It commonly handles road traffic accidents, workplace injuries and other compensation matters, and often arranges cases on a conditional fee or 'no win, no fee' basis. Consumers use the service to get initial guidance, be matched with a lawyer, and understand potential next steps in a claim.
Overview & Key Metrics
Positive Sentiment
100%
Latest Review
22d
Overall Rating
5.0
Our Analysis
🎯
Service quality
Reviewers consistently describe staff as polite, knowledgeable and supportive; advisers are credited with competence and practical help in claim handling.
Share
Strong
33%
💰
Value for money
Few reviews reference fees; one notes a 'no fee unless they win' model. Evidence on pricing and value is very limited in these reviews.
Share
Mixed
2%
⚡
User experience
Many reviewers report clear, patient explanations and an easy-to-contact process; advisers often made customers feel at ease during stressful claims.
Share
Strong
30%
🔧
Product quality
Technical outcomes and solicitor performance are rarely detailed; one reviewer explicitly mentions skilled experts and a fair compensation result.
Share
Mixed
2%
📞
Communication
Frequent mentions of clear explanations, listening and guidance on next steps; communication is described as informative and reassuring.
Share
Strong
22%
⭐
Overall experience
Overall impressions in these reviews are positive, with several reviewers recommending the service or calling it excellent after initial contact.
Share
Strong
11%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
accident claim
"I was involved in a road traffic accident which resulted in my broken wrist. First 4 lawyers took my case on and I am so grateful that they did. They were friendly, informative and really motivated to get me a fair compensation. If ever I have any more accident related problems then they will be my first point of call. Their team of experts were skilled in the case that made me not to worry about anything. Even if your case is complex or it is your first time making an accident claim, they will explain everything to you until you understand it. Also, there is no fee unless they win your case! I recommend them.
"
Joel Ofteen
Collected.reviews
Nov 30, 2021
Featured for: detailed case, mentions fees and outcome
Shanice was professional
"Shanice was professional, polite, kind, friendly a really respectful helpful and good listener- I couldn’t thank her enough, I had a lot of questions..."
Bianca Starkie
Trustpilot
Sep 30, 2025
Featured for: detailed praise mentioning many aspects
Lauren was unbelievably helpful
"Lauren was unbelievably helpful! Made sure to explain ev..."
Tee
Trustpilot
Sep 30, 2025
Featured for: explicit praise for clear explanations
Would recommend
"Would recommend. Polite and..."
Sarah Murray
Trustpilot
Sep 30, 2025
Featured for: explicit recommendation and customer service
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
L
Lee Bannister
trustpilot.com
Sep 30, 2025
Shanice was very polite and…
Shanice was very polite and knowle...
D
Demetrakis HAJIANTONI
trustpilot.com
Sep 30, 2025
I spoke to grace the lady explained…
I spoke to grace the lady explained everything well...
T
Tee
trustpilot.com
Sep 30, 2025
Lauren was unbelievably helpful
Lauren was unbelievably helpful! Made sure to explain ev...
M
Michelle Driscoll
trustpilot.com
Sep 30, 2025
Professional, polite assistance from Holly
It was a pleasure to talk to Holly, she was polite professional and easy to talk to with such a delicate and distressing...
C
CarolBrownsill
trustpilot.com
Sep 30, 2025
Very helpful and understanding
Very helpful an...
M
Mr Charlie Anderson
trustpilot.com
Sep 30, 2025
Very helpful and polite
Very nice people always help peop...
A
Amy
trustpilot.com
Sep 30, 2025
Empathetic and efficient
...
L
Lynette Chalmers
trustpilot.com
Sep 30, 2025
Professional and have a personal touch
Spoke with an advisor called Shanice. Not only was she professional and knowledgeable but she ha...
c
customer
trustpilot.com
Sep 30, 2025
Excellent agent was 1st class
...
H
Happy Italian.
trustpilot.com
Sep 30, 2025
Amazing Help And Advice
Lauren was really helpful. Listened to what I had to s...
S
Shuqeri
trustpilot.com
Sep 30, 2025
5 star
Talking to here...
T
Terena
trustpilot.com
Sep 30, 2025
Very helpful
I spoke to Ian today he was v...
J
Joseph
trustpilot.com
Sep 30, 2025
She was a wonderful lady to talk to
She was a wonderf...
S
Shane Dowse
trustpilot.com
Sep 30, 2025
start of a claim
so far my experience has been very goo but i jus...
S
Sarah Murray
trustpilot.com
Sep 30, 2025
Would recommend
Would recommend. Polite and...
C
Courtney cox
trustpilot.com
Sep 30, 2025
Grace- First 4 Lawyers
This afternoon I spoke to Grace. She was supportive and listened throughout my enquiry. She was very p...
B
Bianca Starkie
trustpilot.com
Sep 30, 2025
Shanice was professional
Shanice was professional, polite, kind, friendly a really respectful helpful and good listener- I couldn’t thank her enough, I had a lot of questions...
R
Rach
trustpilot.com
Sep 30, 2025
Lovely lady i spoke to very helpful!
Lovely lady i spok...
C
Cassius Hewitt dudding
trustpilot.com
Sep 30, 2025
Professional
...
S
Surinder
trustpilot.com
Sep 30, 2025
Thank you
...
Conclusion
Reviewers in this sample most often praise First4Lawyers staff for helpfulness, clear explanations and a reassuring approach during claims enquiries. Communication and advisor manner are repeatedly highlighted, with named advisers commended for patience and clarity. There is limited direct evidence here about pricing or long-term case outcomes; one reviewer does note a conditional 'no win, no fee' arrangement and another reports a successful compensation. Consumers seeking an initial referral or explanation of the claims process may find the service useful, but should confirm fee structures and solicitor selection when progressing a case.