Many reviewers highlight fast delivery, quick replacement of missing parts, and prompt refunds. Several customers mention Emily for clear, practical help during setup. Others report incorrect orders, wrong fittings, and long waits for delivery. A smaller group mentions damaged or low-quality items and trouble reaching support.
Examples from available reviews (Apr 2022 – Mar 2026).
Helpful guidance from Emily made buying and connecting straightforward.
“Emily was more than helpful in answering my queries and explaining the options.”
Prompt, helpful service; new tap sent and issue resolved.
“Prompt, helpful, efficient service”
Multiple wrong orders delivered and not collected by the company.
“Blooming awful service.”
Product had multiple quality faults and customer service became unresponsive.
“Looks good but poor quality.”
Many reviews describe quick fixes, including next-day parts, replacement taps, and refunds arranged without delay. Others point to fulfilment problems such as wrong orders, returns not collected, and long delivery waits.
Customers often mention competitive prices and a solid range of products. Value comes up repeatedly, while direct complaints about pricing are rare.
Many users describe ordering as simple and say product descriptions matched what they received. Some reviews report delivery problems or items never arriving, leaving buyers to source alternatives.
Several reviewers say the composters and water-storage items feel sturdy, well moulded, and as expected. A few mention damaged parts, faulty taps, or products that seemed poor quality.
Multiple reviewers call out an advisor named Emily for clear, prompt guidance and helpful follow-up. Others describe difficulty getting in touch or stretches with no response.
After most negative incidents, customers report the company put things right with replacements or refunds. Ongoing fulfilment mistakes and occasional product faults still lead to clearly negative experiences for some buyers.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (38) · Collected.reviews (1) · Quotes shortened · As of: March 2026
First-time purchase; Emily communicated well and resolved missing connectors.
“Great communications with Emily”
First-time purchase; Emily communicated well and resolved missing connectors.
“Great communications with Emily”
Reviewer reports great customer service from the company.
“Great customer service”
Reviewer reports great customer service from the company.
“Great customer service”
Helpful guidance from Emily made buying and connecting straightforward.
“Emily was more than helpful in answering my queries and explaining the options.”
Helpful guidance from Emily made buying and connecting straightforward.
“Emily was more than helpful in answering my queries and explaining the options.”
Missing part emailed and received the next day by courier.
“the missing part was received the next day by courier.”
Missing part emailed and received the next day by courier.
“the missing part was received the next day by courier.”
Incomplete first delivery; missing parts arrived the following day.
“the missing parts arrived the following day.”
Incomplete first delivery; missing parts arrived the following day.
“the missing parts arrived the following day.”
Warranty claim resolved quickly with replacement tank provided promptly.
“Was sorted out quickly and efficiently with the replacement tank arriving quickly.”
Warranty claim resolved quickly with replacement tank provided promptly.
“Was sorted out quickly and efficiently with the replacement tank arriving quickly.”
Team were helpful arranging return and issuing a refund.
“really helpful in getting it returned and giving me a refund.”
Team were helpful arranging return and issuing a refund.
“really helpful in getting it returned and giving me a refund.”
Product had multiple quality faults and customer service became unresponsive.
“Looks good but poor quality.”
Product had multiple quality faults and customer service became unresponsive.
“Looks good but poor quality.”
Prompt, helpful service; new tap sent and issue resolved.
“Prompt, helpful, efficient service”
Prompt, helpful service; new tap sent and issue resolved.
“Prompt, helpful, efficient service”
Multiple wrong orders delivered and not collected by the company.
“Blooming awful service.”
Order arrived the next morning, ahead of the dispatch notification.
“arrived the next morning, safe and sound -- and ahead of the despatch notification!”
Water butt delivered within three days; replacement hose issued promptly.
“Ordered water butt and delivered within 3 days”
Incorrect fittings supplied and customer service provided no resolution.
“Great item but very poor customer service.”
Product was good but delivery took over a month, disappointing.
“had to wait over a month for it to be delivered”
Water butt arrived promptly; missing taps were sent two days later.
“they sent out a pair of taps which were received two days later.”
Lengthy delivery and incorrect parts; reviewer bought water butt elsewhere.
“the required parts that I needed were incorrect.”
Difficult to contact the company and delivery never arrived despite dispatch.
“It is difficult to make contact with this company.”
Good overall experience and competitive pricing.
“good experience all round at a competitive price”
Compost bin accurately described and delivered promptly within days.
“delivered promptly within a day or two.”
Ordering was easy and the product matched its description.
“Easy to order. Product as described.”
Customer service responded quickly to a courier complaint.
“Your customer service team responded very quickly to a complaint regarding the local courier”
Reasonably priced selection with fast, efficient delivery.
“Good selection of reasonably priced water butts.”
Missing water butt part was delivered quickly.
“A missing item for the water butt was delivered quickly.”
Sieve arrived damaged and return attempt was problematic.
“It arrived damaged and un-useable.”
Great water butts with very good quality; ordering straightforward.
“VG quality, ordering and delivery very straightforward.”
Excellent, well-moulded product that includes the necessary connectors.
“Well moulded and includes all you need”
Delivered on time; gift was useful and well received.
“Delivered on time and very useful item”
Customer reports that everything was good with the purchase.
“All good with this”
Quick, well packaged delivery and goods as described.
“Cannot fault the service, many thanks.”
I recently purchased a composter from EvenGreener, and I must say that my overall experience was great. The website was easy to navigate, and the purchasing process was straightforward. Their commitment to sustainable living also greatly resonated with me.
The product itself arrived in great condition and has been working wonderfully so far. The quality of the composter is top-notch, and it's clear that it's made to last. In addition, I appreciate how user-friendly the composter is - even for someone like me who is not particularly handy.
Overall, EvenGreener exceeded my expectations as a company dedicated to promoting sustainability through high-quality products such as composters, water butts and recycling bins. I am pleased with my purchase from them.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Even Greener is a UK online retailer selling sustainable garden and outdoor products. Each listing includes product specs, materials, and dimensions. Checkout offers standard and expedited UK delivery. Support is available by email and phone, and the site shares returns and warranty details where relevant.