Reviews Analysed
21
We Collect & Analyse Reviews
Essential Photo
Experiences & Reviews
Essential Photo is a specialised retailer of photographic and video equipment, focussing on lighting, studio accessories and camera support. The company supplies both individual items and multi‑item kits and operates an online ordering system alongside customer support channels. Consumers researching Essential Photo commonly look for product range, delivery reliability, warranty coverage and staff expertise.
Overview & Key Metrics
Positive Sentiment
95%
Latest Review
30d
Overall Rating
4.7
Our Analysis
🎯
Service quality
Most reviewers describe prompt delivery and helpful staff; a minority report difficult order handling, delayed refunds and disappointing service follow‑up.
Share
Strong
23%
💰
Value for money
Several customers mention good or competitive pricing and reasonable value; mentions are limited so the evidence base is small and cautious interpretation advised.
Share
Mixed
5%
⚡
User experience
Customers frequently report an easy online experience, clear website navigation, smooth pick‑up and straightforward transactions; some also note delays when items are out of stock.
Share
Strong
23%
🔧
Product quality
Most product comments are positive, citing solid build, good packaging and reliable performance; one review flagged a broken modelling bulb and a misfitted dome.
Share
Strong
11%
📞
Communication
Many reviewers praise clear, timely communications and helpful live chat; a smaller group report poor updates or long waits for order status information.
Share
Strong
17%
⭐
Overall experience
Overall impressions are largely positive with repeat buyers recommending the shop; several customers however report late or missing deliveries affecting their experience.
Share
Strong
21%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
Honey comb grid set, storm 600w flash heads
"
A honeycomb grid set and two Storm 600w flash heads were sold to me by Essential Photos.
According to their customer service, shipment takes 3-4 days. After a week, I received an email saying they were out of stock.
I had enough and demanded a refund.
But I'm confident they were simply not paying attention because I had other difficulties with the 400, including a modeling bulb that shattered after only two minutes of operation and an incorrectly fitted glass dome.
So I returned it and requested a 600 to replace it. They advised I bend the metal components that keep the dome in place.
A month later, no compensation or replacement light.
My services have been the worst this year.
"
Moore Klint
Collected.reviews
Dec 04, 2021
Featured for: Product failures, delayed refund, poor service
I didn’t receive my order
"I didn’t receive my order. I have waited more..."
Svetozar Angelov
Trustpilot
Sep 30, 2025
Featured for: Order not received, no updates
Excellent
"Great range of products, clear and easy to navigate website, slick ordering process and ultra fast delivery; wha..."
DavidP
Trustpilot
Sep 30, 2025
Featured for: Praises website, range, fast delivery
Multiple Item Order
"Some of the kit I was ordering was not in stock, therefore had to pre order. The lead time was 7 - 10 days. However I was notified after a bout 5 that..."
Kevin Dawson
Trustpilot
Sep 30, 2025
Featured for: Pre-order handled, good communication
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
s
solomon “renovis” ayomikun
trustpilot.com
Sep 30, 2025
Easy to order and my pick up was…
Easy to order and my pick up was s...
c
customer
trustpilot.com
Sep 30, 2025
Very helpful and informative staff
I ordered a couple of big kits which turned out to be pre orders due to certain components not being in stock but the staff were really helpful when I...
S
Svetozar Angelov
trustpilot.com
Sep 30, 2025
I didn’t receive my order
I didn’t receive my order. I have waited more...
A
Alan
trustpilot.com
Sep 30, 2025
Great service
Quick delivery and...
M
Mia Coleman
trustpilot.com
Sep 30, 2025
Great customer service!
Great service had to email as I accidentally pre-ordered and staff were...
C
Consumer
trustpilot.com
Sep 30, 2025
Good communication
Haven’t received my product yet as it wasn’t in stock (this was clearly advertised...
N
Neil Macmillan
trustpilot.com
Sep 30, 2025
Quick delivery and good communication…
Quick delivery and good communication from the t...
D
DavidP
trustpilot.com
Sep 30, 2025
Excellent
Great range of products, clear and easy to navigate website, slick ordering process and ultra fast delivery; wha...
M
Michael Baker
trustpilot.com
Sep 30, 2025
First class service
First class service - directed me to exactly what I needed. Ordered online, prom...
F
Frank
trustpilot.com
Sep 30, 2025
Easy to make purchase
Easy to make purchase, great delivery and an awesome product. Managed to overcome the install of my Insta360x4 to the boom on my Supernova racing/sail...
K
Kevin Dawson
trustpilot.com
Sep 30, 2025
Multiple Item Order
Some of the kit I was ordering was not in stock, therefore had to pre order. The lead time was 7 - 10 days. However I was notified after a bout 5 that...
d
djb
trustpilot.com
Sep 30, 2025
Knowledge and Experienced team
I had a few queries ahead of my purchase and the knowledge and experience bet...
J
Joel O
trustpilot.com
Sep 30, 2025
Fast delivery
Fast delivery, great website...
S
Simone Pellegrini
trustpilot.com
Sep 30, 2025
GREAT SERVICE AND WIDE RANGE OF…
GREAT SERVICE AND WIDE RANGE OF...
g
george robertson
trustpilot.com
Sep 30, 2025
Disappointing customer service
I placed a large order not all items in stock but feedback and contacting customer service was difficult and disappointing My order was placed on 4/8/...
A
Andy
trustpilot.com
Sep 30, 2025
Great products from a great store
Range of products and price point were excellent. Not everything was in stock (which was made clear at point of o...
R
Rhi
trustpilot.com
Sep 30, 2025
Excellent price for amazing gear
Excellent price for an amazing bit of kit. Proces...
I
Ian Halliday
trustpilot.com
Sep 30, 2025
Great first time buy
I ordered the 2.8x3m Background Stand, the X3 (Xnano) Flash Trigger for Sony, and the AD200PROII Baby Photography Lighting Kit and I’m really happy wi...
M
Mr Baker
trustpilot.com
Sep 30, 2025
Excellent service and fast delivery.
Excellent service...
B
Brian Phillips
trustpilot.com
Sep 30, 2025
Stress free easy transaction.
...
Conclusion
Reviews show a pattern of generally positive customer experiences: fast delivery, clear website navigation and knowledgeable, helpful staff are frequently mentioned. Communication and live chat are often praised, especially around pre‑orders and stock updates. However, some customers report delayed or missing deliveries and at least one report describes a faulty product and unsatisfactory follow‑up. If you are purchasing items that may be on pre‑order, check stock status and tracked delivery options; consider using available guarantees or contacting support before and after purchase.