Reviews Analysed
20
We Collect & Analyse Reviews
Eco Web Hosting
Experiences & Reviews
Eco Web Hosting is a web hosting provider offering hosting plans for websites, WordPress, VPS, email and domain services. The company positions itself as an environmentally conscious provider and serves small businesses, agencies and resellers. Information seekers often evaluate its support, uptime and migration policies when comparing hosts.
Overview & Key Metrics
Positive Sentiment
25%
Latest Review
19d
Overall Rating
2.0
Our Analysis
🎯
Service quality
Most reviewers describe slow or unhelpful support after a platform migration; a small number praise responsive, knowledgeable staff who assist with setup.
Share
Weak
23%
💰
Value for money
A few customers highlight competitive pricing and good performance, while other reviewers say migration problems reduced perceived value and caused financial loss.
Share
Mixed
3%
⚡
User experience
Several users report confusing new control panels, broken workflows and migration-related configuration issues; a small number note help resolving setup problems.
Share
Weak
5%
🔧
Product quality
Many reviews report downtime, email failures and service regressions after migration; a minority describe faster sites and improved reliability post-change.
Share
Weak
22%
📞
Communication
Frequent mentions of poor communication: removed phone support, no migration notice, canned replies and slow ticket handling; a few report clear, timely responses.
Share
Weak
21%
⭐
Overall experience
Overall impressions lean negative following a recent migration, with several customers reporting reputational or financial impact; some customers remain satisfied.
Share
Weak
26%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (September 2025).
So much faster!
"Similar to other reviews here, I had a slightly rocky period during the migration over to the new hosting platform. However, I discussed this with the..."
Linda
Trustpilot
Sep 30, 2025
Featured for: Improved performance and responsive support
Massive drop in quality
"Since migration the service has massively declined. We’re experiencing really slow support, the staff don’t read..."
Martin Wright
Trustpilot
Sep 30, 2025
Featured for: Reports slow, ineffective post‑migration support
Price is good
"Good pricing for WordPress hosting. I'm using them not because they are green. One day, I found them, and their prices were okay, and I signed..."
Viliane Melomene
Trustpilot
Sep 30, 2025
Featured for: Positive on pricing and performance
Rotten company, lost clients and $
"Recently they just migrated to a new system. No warning, no alerts, no announcement. They just changed everything and broke everything. DNS, Websites,..."
Petey Pabler
Trustpilot
Sep 30, 2025
Featured for: Describes severe disruption and financial loss
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: September 2025
C
Constance Stevens
trustpilot.com
Sep 30, 2025
Thank you for help
Thank you for your help with my WordPress setting a...
M
Martin Wright
trustpilot.com
Sep 30, 2025
Massive drop in quality
Since migration the service has massively declined. We’re experiencing really slow support, the staff don’t read...
H
HH
trustpilot.com
Sep 30, 2025
Reliable and Helpful
Eco Web Host has been a reliable service provider, but most importantly, they have an excellent and responsive support tea...
D
David Ellis
trustpilot.com
Sep 30, 2025
Good for VPS
I have 2 VPS servers here, and both of them are working well. I administer both...
S
Samson Mwamba
trustpilot.com
Sep 30, 2025
After the forced migration
After the forced migration, all the services are just trash! Support takes forever to respond and when they do, not helpful at all it is just sad. My...
J
Janne Iivonen
trustpilot.com
Sep 30, 2025
Since the forced server migration I've…
Since the forced server migration I've had constant problems with email: legit emails land in spam, servers are not online...
C
Chris Lewis
trustpilot.com
Sep 30, 2025
Poor support and a platform that doesn't work.
Echoing others' recent experience since the takeover by ENIX. Support is now dreadful, taking many hours to respond and then not reading the ticket, s...
V
Viliane Melomene
trustpilot.com
Sep 30, 2025
Price is good
Good pricing for WordPress hosting. I'm using them not because they are green. One day, I found them, and their prices were okay, and I signed...
g
garion
trustpilot.com
Sep 30, 2025
Cost us about 20 - 30% sales for July / August
Cost us about 20 - 30% in sales post mig...
A
Abi
trustpilot.com
Sep 30, 2025
Things keep going from bad to worse.
Things keep going from bad to worse. Since the horror show of the migration my clients have had constant issue with email. Unable to connect to the ma...
W
Will
trustpilot.com
Sep 30, 2025
Moved back to 20i
Eco Web Hosting have moved from the very good infrastructure at 20i to the absolute cheapest colo and free control panel you can imagine. On top of th...
L
Linda
trustpilot.com
Sep 30, 2025
So much faster!
Similar to other reviews here, I had a slightly rocky period during the migration over to the new hosting platform. However, I discussed this with the...
J
Jim
trustpilot.com
Sep 30, 2025
Gone downhill fast, avoid
Been a customer for many years, ever since enrolling on the original Codestars web development course on Udemy. Have since used them to host many pers...
A
Alan Mason Lanarkshire Print &
trustpilot.com
Sep 30, 2025
Five days after raising an urgent…
Five days after raising an urgent support ticket I'm being completely ignored, they are obviously now refusing to answer support tickets. As telephone...
K
Keith
trustpilot.com
Sep 30, 2025
Once brilliant but now utterly useless
Since being acquired by Enix this once brilliant hosting company has been destroyed. They have migrated the hosting to their own infrastructure, break...
B
Barrie Tyrer
trustpilot.com
Sep 30, 2025
Complete meltdown multiple websites and…
Complete meltdown multiple websites and email down. They claim to have fixed issues and th...
L
Luke P
trustpilot.com
Sep 30, 2025
Asked for new services, email stopped working, no support
Asked for a new service to be added to my domain - a website. I have been using my domain for email for years. No explanation that this new service re...
C
Chloe Rafferty
trustpilot.com
Sep 30, 2025
No starts would be more apt.
No starts would be more apt. Appalling company since it's been taken over. They have been migrating websites without giving notice, advice or support....
P
Petey Pabler
trustpilot.com
Sep 30, 2025
Rotten company, lost clients and $
Recently they just migrated to a new system. No warning, no alerts, no announcement. They just changed everything and broke everything. DNS, Websites,...
G
Greg
trustpilot.com
Sep 30, 2025
Total Chaos
The current migration to the new infrastructure is an absolute mess. Having a number of websites hosted with varying ages of code, but all working jus...
Conclusion
Reviews show a clear concentration of negative experiences after a platform migration, especially around email reliability, website downtime and support responsiveness. At the same time a minority of customers report improved performance and acceptable pricing. Prospective customers should confirm migration procedures, backup and rollback policies, and test email deliverability before committing. If email or continuous uptime is business‑critical, consider a trial period, check current support channels and have a contingency plan for migrations or service interruptions.