Reviews show a clear concentration of negative experiences after a platform migration, especially around email reliability, website downtime and support responsiveness. At the same time a minority of customers report improved performance and acceptable pricing. Prospective customers should confirm migration procedures, backup and rollback policies, and test email deliverability before committing. If email or continuous uptime is business‑critical, consider a trial period, check current support channels and have a contingency plan for migrations or service interruptions.
Examples from available reviews (Jun 2024 – Feb 2026).
After initial migration issues, websites became much faster and reliable.
“since my websites have been so much faster.”
Service declined after migration with slow, ineffective support responses.
“really slow support, the staff don’t read tickets”
Good pricing and satisfactory WordPress hosting performance.
“Good pricing for WordPress hosting.”
Migration broke DNS, websites and mail; phone support removed and financial losses.
“DNS, Websites, Mail, all gone for customers.”
Most reviewers describe slow or unhelpful support after a platform migration; a small number praise responsive, knowledgeable staff who assist with setup.
A few customers highlight competitive pricing and good performance, while other reviewers say migration problems reduced perceived value and caused financial loss.
Several users report confusing new control panels, broken workflows and migration-related configuration issues; a small number note help resolving setup problems.
Many reviews report downtime, email failures and service regressions after migration; a minority describe faster sites and improved reliability post-change.
Frequent mentions of poor communication: removed phone support, no migration notice, canned replies and slow ticket handling; a few report clear, timely responses.
Overall impressions lean negative following a recent migration, with several customers reporting reputational or financial impact; some customers remain satisfied.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (36) · Reviews (1) · Quotes shortened · As of: February 2026
Repeated email outages after migration with no communication.
“Another email outage since the migration to enmail.”
Longtime customer frustrated by recurring outages and poor, slow support.
“support is abysmal, they always reply with a basic 'pass the buck' response”
Long outage compounded by unhelpful, templated support and reviewer is leaving.
“it led to 24 hours with outage”
Domain and site transfer was error-prone with wrong documentation and poor support.
“the welcome email was plain wrong - wrong links, wrong user details, wrong ftp host;”
Daily email connection issues and signature errors threaten reviewer to leave.
“Having problems almost on a daily basis with emails not always connecting.”
Website has been malfunctioning for four to five months since migration.
“the website has not worked properly for 4-5 months.”
Positive experience noting good service and competitive prices.
“Good service and good prices.”
Hosting environment appears optimised for WordPress websites.
“The environment seems to be optimized for such kind of websites.”
Support helped with custom WordPress installation and inode limit increase.
“They helped me with my customized WordPress installation and increased the inodes limit when I was performing a scan.”
Site is consistently fast and requires no support contact.
“There is no need to contact their support. y site is always fast.”
Reviewer with severe disabilities couldn't use ticket-only support and received no assistance.
“they will not speak to me on the phone - everything has to be done by support ticket”
Sales representative arranged an upgrade and seamless migration resolving issues.
“The sales representative helped me with a better plan and scheduled migration.”
Experienced two outages and unannounced maintenance affecting uptime guarantee perception.
“I've logged 2 separate outages—one of which was unannounced maintenance”
Post-migration support is very slow and the service is worsening.
“support team take forever to address issues”
Repeat customer pleased with guidance, support and eco credentials.
“I have gotten a lot of guidance and support from the support team”
Tech support responds promptly, typically within fifteen minutes.
“I've never had to wait more than fifteen minutes to hear back.”
Support helped with a tricky WordPress setup
“Thank you for your help with my WordPress setting and setup.”
Service declined after migration with slow, ineffective support responses.
“really slow support, the staff don’t read tickets”
Responsive support and reliable service helped a non-technical user.
“excellent and responsive support team.”
Two VPS servers work well and owner is satisfied.
“I have 2 VPS servers here, and both of them are working well.”
Forced migration caused poor service, slow support and client losses.
“After the forced migration, all the services are just trash!”
Forced migration caused persistent email and server problems; helpdesk unhelpful.
“constant problems with email: legit emails land in spam”
Takeover led to dreadful support, unreliable platform and losses.
“Support is now dreadful, taking many hours to respond”
Good pricing and satisfactory WordPress hosting performance.
“Good pricing for WordPress hosting.”
Post-migration issues cost twenty to thirty percent in sales.
“Cost us about 20 - 30% in sales post migration.”
Post-migration email problems persisted with unhelpful support and no apology.
“Things keep going from bad to worse.”
Migration to cheaper infrastructure caused downtime; reviewer returned to previous host.
“my site and email were down with no notice.”
After initial migration issues, websites became much faster and reliable.
“since my websites have been so much faster.”
Migration caused outages and poor communication, prompting move to another host.
“we stopped getting emails, and our website went down.”
Urgent support tickets ignored and phone contact removed, leaving resellers stranded.
“Five days after raising an urgent support ticket I'm being completely ignored”
Acquisition and migration broke services, mail issues, reviewer moved back to 20i.
“They have migrated the hosting to their own infrastructure, breaking almost everything”
Multiple websites and emails repeatedly failed despite claimed fixes.
“Complete meltdown multiple websites and email down.”
Adding a service disrupted longstanding email and support failed to resolve it.
“Since paying for the new service, I have not been able to use my email.”
Unannounced migration led to hacking, site deletion and poor communication.
“Mine was suddenly moved and in the process it was hacked and has been completely deleted.”
Migration broke DNS, websites and mail; phone support removed and financial losses.
“DNS, Websites, Mail, all gone for customers.”
Migration caused widespread site outages and poor responses leaving clients unhappy.
“The current migration to the new infrastructure is an absolute mess.”
Friendly, helpful support quickly resolves issues; reviewer values ECO credentials.
“EWH have been so friendly and super helpful with every question I've thrown at them”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Eco Web Hosting is a web hosting provider offering hosting plans for websites, WordPress, VPS, email and domain services. The company positions itself as an environmentally conscious provider and serves small businesses, agencies and resellers. Information seekers often evaluate its support, uptime and migration policies when comparing hosts.