Reviews show consistent strengths in speed, convenience and the online consultation flow, with many customers receiving next‑day medication. Several reviewers explicitly noted lower cost compared with in‑person alternatives and helpful customer support. However, a small but notable group report problems: cancelled orders, slow or absent responses and instances where clinicians declined to prescribe. If you consider using e‑Surgery, check the service's prescribing criteria, delivery and refund policies first and contact customer support with any urgent questions.
Examples from available reviews (Sep 2025 – Feb 2026).
Emergency consultation led to quick antibiotics relieving severe tooth infection.
“All I can say is THANK YOU SO MUCH !!!”
Order confirmed but follow-up delays and unresponsive customer service cancelled it.
“Now my order has been cancelled with a refund given because I didn't respond”
Company refused antibiotics for a male diabetic despite frequent UTIs.
“Would not prescribe Antibiotics for a UTI as I was male!”
Paid for two items but received one; refund pending over 14 days.
“took payment for 2 items but only delivered one-awaiting refund over a 14 days now”
Most reviewers report fast, responsive service and quick prescription delivery; a minority describe refusals, cancellations or payment issues.
A small number of reviewers highlight clear cost savings compared with in‑person care and affordable medication prices.
Users describe a smooth online process with easy ordering, straightforward consultations and rapid order confirmations and delivery.
Medication typically arrives promptly and meets expectations for many users; there are occasional reports of missing items or reduced effectiveness.
Customer service experiences are mixed: some reviewers praise helpful support while others report slow or absent responses and refund delays.
Most reviewers describe a positive overall experience focused on speed, convenience and helpful staff; a minority report serious service failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Quotes shortened · As of: February 2026
Reviewer found staff and doctors professional, reliable, and recommends them.
“Very reliable and trustworthy.”
The reviewer was very happy with the overall experience.
“Very happy all round.”
Received needed product next day without issues and recommends the site.
“Got exactly what I needed next day”
Company was great to deal with and delivery was prompt.
“prompt delivery”
Service was easy, efficient, and arrived quickly.
“Easy and efficient service”
Straightforward consultation, rapid delivery, and excellent service recommended.
“Straightforward consultation and rapid delivery. Highly recommended”
The service was very good and prompt.
“A very good, prompt service.”
Service was professional and fast with competitive pricing.
“Professional fast service at competitive prices.”
Urgently needed prescription and the service provided it when GP unavailable.
“this evening surgery came through and saved me 5* service and meds”
The service was thorough and fast.
“Very thorough and fast service.”
Ordering antibiotics online avoided appointments; delivery was fast though slightly pricey.
“So convenient being able to order anti biotics online without waiting for a medical or dental appointment.”
Ordering was easy and delivery was quick.
“Easy to order and quickly delivered”
Antibiotics arrived quickly and relieved tooth pain until seeing the dentist.
“the antibiotics came very quick and relieved the pain”
Reviewer says the product was really good.
“Really good”
Consultation was simple and non-intrusive, with delivery the next day.
“simple, efficient and none intrusive consultation online”
The reviewer expressed thanks and liked the service.
“Very nice Thank”
Service was brilliant and arrived quickly.
“Brilliant service came fast”
The service was easy to use and excellent.
“Easy to use - excellent service”
Service consistently professional, quick, and no-nonsense.
“Always a quick, no nonsense service.”
Ordering was simple and medication was reviewed by a professional with no issues.
“Simple to order, I knew the medication would be reviewed by a professional”
Ordered after a brief questionnaire and received medication within days.
“Excellent service and saves taking up the valuable time of a GP.”
Smooth website and product delivered ahead of schedule.
“Smooth website experience.”
Emergency consultation led to quick antibiotics relieving severe tooth infection.
“All I can say is THANK YOU SO MUCH !!!”
Reviewer praised e-Surgery and found their service outstanding.
“E-surgery are INCREDIBLE, I HONESTLY CAN'T THANK THEM ENOUGH.”
Company refused antibiotics for a male diabetic despite frequent UTIs.
“Would not prescribe Antibiotics for a UTI as I was male!”
Antibiotics were far cheaper than a dentist visit and arrived quickly.
“The fact that the antibiotics cost around £30 and a dentist visit would have been £300, win win.”
The reviewer reports a prompt delivery of their order.
“Prompt delivery”
Order confirmed but follow-up delays and unresponsive customer service cancelled it.
“Now my order has been cancelled with a refund given because I didn't respond”
Reviewer received quick, efficient service and found customer service helpful.
“Quick efficient service”
The service was fast and accurate.
“Fast and accurate service”
An excellent online consultation was followed by fast medication delivery.
“Excellent online consultation followed by fast delivery of medication.”
Prescription was delivered quickly and helpful when GP unavailable.
“my prescription was delivered really fast”
Paid for two items but received one; refund pending over 14 days.
“took payment for 2 items but only delivered one-awaiting refund over a 14 days now”
They had the product and it arrived the next day.
“it came the very next day.”
They did what they said and promptly corrected an error.
“They did what they said and understood when they got it wrong and instantly sorted it.”
Company supplies some products easily but appears unwilling to provide basic antibiotics.
“try getting a simple course of basic antibiotics.”
Excellent, fast service providing quick relief when help was needed.
“Excellent service, fast delivery.”
Antibiotics briefly resolved the infection but it returned after a few days.
“it came back again”
Ordering inhalers was very easy and the reviewer was pleased.
“very easy to order my inhalers”
Company provided ongoing support even outside normal contact hours during weight loss.
“addressing my concerns out with the normal customer service contact hours.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
e-Surgery is an online UK telemedicine and pharmacy service offering remote consultations and home delivery of prescription medicines. People searching reviews typically want information on prescribing policies, delivery speed, product availability and customer support. When reading reviews, check the provider's prescribing criteria, delivery estimates and refund policies to match expectations before ordering.