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We Collect & Analyse Reviews

e-Surgery
Experiences & Reviews

e-Surgery is an online UK telemedicine and pharmacy service offering remote consultations and home delivery of prescription medicines. People searching reviews typically want information on prescribing policies, delivery speed, product availability and customer support. When reading reviews, check the provider's prescribing criteria, delivery estimates and refund policies to match expectations before ordering.

Overview & Key Metrics

Reviews Analysed 20
Positive Sentiment 80%
Latest Review 19d
Overall Rating
4.2

Our Analysis

🎯

Service quality

Most reviewers report fast, responsive service and quick prescription delivery; a minority describe refusals, cancellations or payment issues.

Share
27%
Strong
💰

Value for money

A small number of reviewers highlight clear cost savings compared with in‑person care and affordable medication prices.

Share
3%
Mixed
⚡

User experience

Users describe a smooth online process with easy ordering, straightforward consultations and rapid order confirmations and delivery.

Share
9%
Strong
🔧

Product quality

Medication typically arrives promptly and meets expectations for many users; there are occasional reports of missing items or reduced effectiveness.

Share
21%
Strong
📞

Communication

Customer service experiences are mixed: some reviewers praise helpful support while others report slow or absent responses and refund delays.

Share
9%
Mixed
⭐

Overall experience

Most reviewers describe a positive overall experience focused on speed, convenience and helpful staff; a minority report serious service failures.

Share
31%
Strong

View all 20 public customer reviews – filtered by relevance →

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Filter by Source

Showing all 20 reviews

All Customer Reviews

Sources: Trustpilot (20) · Quotes shortened · As of: September 2025

A
Andrew Milne
trustpilot.com Sep 30, 2025

Clicked on my requirement

Clicked on my requirement, answered a few questions and was sent the order w...

B
Ben B
trustpilot.com Sep 30, 2025

Smooth website experience

Smooth website experience. Product...

M
Miss Kelly Williams
trustpilot.com Sep 30, 2025

All I can say is THANK YOU SO MUCH !!

All I can say is THANK YOU SO MUCH !!! Amazing services! Only order later afternoon Saturday an order was received Sunday afternoon ! Honestly can’t t...

M
Mrs. Rudz
trustpilot.com Sep 30, 2025

E-surgery are INCREDIBLE

E-surgery are INCREDIBLE, I HONESTLY CAN'T...

A
Alistair
trustpilot.com Sep 30, 2025

Absolutely useless company

Absolutely useless company. Would not prescribe Antibiotics for a UTI as I was male! As a diabetic, UTIs are very common and they should know this. Al...

S
Sam Tullett
trustpilot.com Sep 30, 2025

No hassle antibiotics

I had a gum infection. I have no choice but to use a private dentist. The fact that the antibiotics cost around £30 and a...

J
Juliet Viltan
trustpilot.com Sep 30, 2025

Prompt delivery

...

N
Nikki Rowbottom
trustpilot.com Sep 30, 2025

Very poor service and cancelled order with no reason

Ordered Mounjaro as a new customer before the price increases, the order was confirmed quickly. They then took over a week to come back and ask me fol...

T
Tams
trustpilot.com Sep 30, 2025

Top stars

Quick efficient service Will definitely use t...

M
Mandy
trustpilot.com Sep 30, 2025

Fast and accurate service

...

H
Heather
trustpilot.com Sep 30, 2025

Excellent online consultation followed…

Excellent online consultation follo...

C
CJ Barker
trustpilot.com Sep 30, 2025

Was so good fast …

Was so good fast and my prescription was delivered really...

M
Mike Chapman
trustpilot.com Sep 30, 2025

took payment for 2 items but only…

took payment for 2 items but only deliver...

c
customer
trustpilot.com Sep 30, 2025

They had exactly what I wanted and it…

They had exactly what I wanted and...

D
Dan Sodergren
trustpilot.com Sep 30, 2025

They did what they said and understood…

They did what they said and understood when they...

T
Tracey Davies
trustpilot.com Sep 30, 2025

Waste of space

This company apparently dishes out products like mounjaro like...

S
Sharalyns
trustpilot.com Sep 30, 2025

Excellent service

Excellent service, fast delivery. Such a...

p
patricia bibb
trustpilot.com Sep 30, 2025

I had some antibiotics for water…

I had some antibiotics for water infection af...

c
customer
trustpilot.com Sep 30, 2025

Brilliant

I just found it very easy to...

S
Samantha
trustpilot.com Sep 30, 2025

Amazing service

I have nothing but support, throughout my weight loss journey with this company....

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Conclusion

Reviews show consistent strengths in speed, convenience and the online consultation flow, with many customers receiving next‑day medication. Several reviewers explicitly noted lower cost compared with in‑person alternatives and helpful customer support. However, a small but notable group report problems: cancelled orders, slow or absent responses and instances where clinicians declined to prescribe. If you consider using e‑Surgery, check the service's prescribing criteria, delivery and refund policies first and contact customer support with any urgent questions.